Date Received: 2016-07-16
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I request that Ocwen loan servicing provide the following information only and not any additional information that does not pertain to this complaint as they have done in the past. Due to the fraud and illegal acts that have occurred with this note and deed of trust, I am requesting from Ocwen Loan Servicing ( our servicer ) provide the following. First, Which document does your company have in its possession, is it the original note, original Deed of Trust or both that pertains to our property? NOTE : I understand that the original note must be maintained by the servicer and the original Deed of Trust must be maintained by the trustee which is XXXX. Second, we request a meeting with a representative from Ocwen Loan Servicing here in XXXX Nevada along with the Original note and the Original Deed of Trust. If Ocwen is not able to meet us here in XXXX Nevada, please provide a date, time and a location during the XX/XX/2017 where we can review these documents! Please notify us in writing when and where to attend. NOTE ; I will have an independent investigator present to review these documents. We will be looking to see if these documents are the originals or copies of the originals. The ink on the original documents will be different from a copy. If the original documents have been lost or stolen, Ocwen loan servicing, XXXX and XXXX XXXX will have no legal standings to there claims without these original documents. All this can and will be resolved if Ocwen allows us to review these documents immediately. Ocwen can dispute legal claims all you want and XXXX me off even more. This will result in more complaints filed against Ocwen loan servicing. Servicing companies, banks, trustees and investors are required to maintain the original documents such as the original note and the original deed of trust to prove legal ownership. If Ocwen loan servicing fails to comply to my requests, we will request the original note and the original deed of trust in court.
Company Response:
State: NV
Zip: 89156
Submitted Via: Web
Date Sent: 2016-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-07-16
Issue: Cont'd attempts collect debt not owed
Subissue: Debt resulted from identity theft
Consumer Complaint: false information and mis presentation If you know about foreclosure fraud, the mass fabrication of mortgage documents in state courts by banks attempting to foreclose on homeowners, you may have one nagging question : Why did banks have to resort to this illegal scheme? Was it just cheaper to mock up the documents than to provide the real ones? Did banks figure they simply had enough power over regulators, politicians and the courts to get away with it? ( They were probably right about that one. ) A newly unsealed lawsuit, which banks settled in XXXX for {$95.00} XXXX, actually offers a different reason, providing a key answer to one of the persistent riddles of the financial crisis and its aftermath. The lawsuit states that banks resorted to fake documents because they could not legally establish true ownership of the loans when trying to foreclose. This reality, which banks did not contest but instead settled out of court, means that tens of millions of mortgages in America still lack a legitimate chain of ownership, with implications far into the future. And if Congress, supported by the Obama administration, goes back to the same housing finance system, with the same corrupt private entities who broke the nation 's private property system back in business packaging mortgages, then shame on all of us.The XXXX lawsuit was filed in XXXX XXXX XXXX in both North and South Carolina, by a white-collar fraud specialist named XXXX XXXX, on behalf of the federal government, XXXX states and XXXX cities. XXXX banks, mortgage servicers and document processing companies are named in the lawsuit, including mega-banks like XXXX XXXX, XXXX XXXX, XXXX and XXXX XXXX XXXX. XXXX, who fell into foreclosure herself in XXXX, researched her own mortgage documents and found massive fraud ( for example, one document claimed that XXXX, listed as the owner of her mortgage, acquired ownership in XXXX XXXX, four months after they first filed for foreclosure ). She eventually examined tens of thousands of documents, enough to piece together the entire scheme. A mortgage has two parts : the promissory note ( the IOU from the borrower to the lender ) and the mortgage, which creates the lien on the home in case of default. During the housing bubble, banks bought loans from originators, and then ( in a process known as securitization ) enacted a series of transactions that would eventually pool thousands of mortgages into bonds, sold all over the world to public pension funds, state and municipal governments and other investors. A trustee would pool the loans and sell the securities to investors, and the investors would get an annual percentage yield on their money. In order for the securitization to work, banks purchasing the mortgages had to physically convey the promissory note and the mortgage into the trust. The note had to be endorsed ( the way an individual would endorse a check ), and handed over to a document custodian for the trust, with a " mortgage assignment '' confirming the transfer of ownership. And this had to be done before a 90-day cutoff date, with no grace period beyond that. XXXX Law professor XXXX XXXX spelled this out in testimony before Congress in XXXX : " If mortgages were not properly transferred in the securitization process, then mortgage-backed securities would in fact not be backed by any mortgages whatsoever. '' The lawsuit alleges that these notes, as well as the mortgage assignments, were " never delivered to the mortgage-backed securities trusts, '' and that the trustees lied to the SEC and investors about this. As a result, the trusts could not establish ownership of the loan when hey went to foreclose, forcing the production of a stream of false documents, signed by " robo-signers, '' employees using a bevy of corporate titles for companies that never employed them, ... ..
Company Response:
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2016-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-15
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Wells Fargo Bank , NA acted as a trustee in a loan pool ( XXXX XXXX XXXX XXXX XXXX, asset backed securities, XXXX. We filed numerous complaints against Wells Fargo Bank , NA and their various services that were attempting to collect the alleged debt on behalf of Wells Fargo Bank , NA. Some of the reasons that we were complaining was because Wells Fargo Bank , NA caused to be recorded a falsified deed instrument claiming that they received an assignment of the note and deed of trust from Defunct XXXX. The assignment was dated XXXX XXXX, XXXX, XXXX or so years after XXXX XXXX XXXX XXXX lost interest in the note and deed of trust as a result of exiting the mortgage business and ownership of mortgages. We complained so much about the defective documents that XXXX and or others affiliated with the originating of the loan pool satisfied the alleged debt to Wells Fargo Mortgage in XXXX XXXX. Although the debt was satisfied, XXXX XXXX XXXX, XXXX continued to attempt to collect the debt. XXXX eventually sold the property and sent a report of sale/resale to the XXXX County Clerk of Court listing Wells Fargo as the highest bidder and showing the property address of the highest bidder as that of XXXX. After the sale XXXX 's representative/affiliate XXXX placed information regarding cash for keys and a company XXXX XXXX XXXX sent a 10 day notice to vacate the property. On Friday XXXX XXXX, XXXX after receiving the notices we contacted XXXX informing them about the title defects and how Wells Fargo did a substitution of trustee before the assignment was signed and recorded. We requested XXXX in cash for the keys since Wells Fargo had already received payment in full for the property from the pool originators. XXXX denied the request. We then contacted XXXX XXXX XXXX and asked if they reviewed the foreclosure file before sending the notice to vacate and we were told that we needed to contact the foreclosing attorney. Both XXXX XXXX XXXX were asked what party was requesting that they file for eviction and they both responded that XXXX was attorney in fact for Wells Fargo. We checked the XXXX County Land records and could not find any recorded power of attorney as evidence to support that XXXX was in fact acting on behalf of Wells Fargo. Wells Fargo never responds to requests and emails that are sent to them regarding XXXX 's actions. Wells Fargo is attempting to take possession of the property after being satisfied in full for the loan. Wells Fargo is not in possession of the promissory note and deed of trust as they sent all the loan documents back to the originator of the loan pool after they were satisfied by the loan disbursement that they received in XXXX XXXX. Today XXXX XXXX, XXXX we received an eviction notice stating that a Sheriff will perform a lockout on Monday XXXX XXXX, XXXX at XXXX. A company XXXX informed us today at about XXXX XXXX that they will ask the eviction attorney to seek an extension. We contacted the eviction attorney at about XXXX to see if they received the email from XXXX and no such email had been received. XXXX had the property listed on their website as a cash only sale, wherein they would pay a portion of closing costs and title insurance if their preferred closing attorney and title company are used. This is likely offered because of the defects in the title.
Company Response:
State: NC
Zip: 28079
Submitted Via: Web
Date Sent: 2016-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-16
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: On XXXX XXXX 2016, I received a letter date XXXX XXXX 2016 from Ocwen Loan Servicing. This letter reflects a pay off quote valid through XXXX/XXXX/2016. First, I did not request a pay off quote from Ocwen Loan Servicing. Second, this pay off quote show a principal balance of {$140000.00}, interest - {$220.00}, satisfaction cost {$42.00}, payoff fee {$30.00} and a deferred principal balance of {$110000.00}. Now, what is a satisfaction cost and a payoff fee? Why are we getting charged for these fees when I did not request a payoff quote? It appears that Ocwen is charging us un-necessary fees! Is Ocwen Loan Servicing trying to harass us because of the numerous complaints that we filed against them? Is Ocwen trying to force my hand to take Ocwen Loan Servicing to court? I request that these fees not be added to our loan. We are not planning to pay off this loan or sell our home. We are continuing our investigation into mortgage fraud, robo-signing to name a few. This complaint IS NOT about mortgage fraud nor robo-signing so do NOT address this issue. Ocwen must address this complaint only and not address anything else. If Ocwen address anything else that is not related to this complaint, it will XXXX even more and more complaints will be filed against Ocwen!
Company Response:
State: NV
Zip: 89156
Submitted Via: Web
Date Sent: 2016-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-07-15
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We agreed to a loan modification with Ocwen Loan Servicing , LLC . Our Relationship Manager, XXXX XXXX, was very professional and helpful. Each conversation with him was recorded. He kept us informed every step of the way. He assured us that we would have no balloon payment. He repeated several times that our loan modification was approved without a balloon payment at the end ; the numbers were computed with a lower interest rate. None of XXXX XXXX 's paperwork for our file showed this balloon payment. However, Ocwen has tacked a balloon payment on to our loan despite our being reassured that it was not applicable. Our Relationship Manager has repeatedly requested that the balloon payment be removed from our account. He has gone through every channel he knows, without success. Our conversations with our Relationship Manager were recorded. We are both XXXX and, with current lending guidelines, are unable to refinance to get rid of the balloon payment, or even obtain a loan to pay it. We recently learned that CFPB could help us in this matter, or we would have turned to you much sooner.
Company Response:
State: TN
Zip: 376XX
Submitted Via: Web
Date Sent: 2016-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-07-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I filed a complaint last year against Ocwen Loan Servicing , LLC stating that due to their error my homeowner 's insurance was canceled to lack of payment. The money was in my escrow account but they never paid. I have been going back and forth with Ocwen ever since. I thought we came to a half way resolution, but I received notification that my payment has gone back up after the escrow analysis that was completed in XX/XX/XXXX. I am attaching a few emails from Ocwen stating they would make sure my payment did not go up due to the insurance but it has gone up {$60.00} a month.
Company Response:
State: MD
Zip: 21037
Submitted Via: Web
Date Sent: 2016-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-16
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: This letter to Attorney General XXXX describes the nightmare Ocwen has made of the entire year of 2016. They are endangering the life of my XXXX son : Dear Attorney General XXXX XXXX, Department of Justice , XXXX XXXX XXXX XXXX, ( XXXX ) XXXX XXXXXXXXXXXX, is trying to help my XXXX son XXXX with a XXXX problem but OCWEN keeps making my credit score go up and down like a yo-yo preventing me from getting a loan. XXXX could get a XXXX and XXXX XXXX if we keep putting it off because OCWEN keeps changing my score from " very good '' to " poor '' by their constantly taking my loan on and off of my reports. XXXX already has a XXXX XXXX. All this delay could cost him his life. I pay all my bills on time. I have never been late on any bills since I became a single mom. I have a blog which shows OCWEN has been doing this to us all of 2016 : XXXX My OCWEN loan is being reported as closed, AGAIN. This is not true. My credit score fell from very good to poor the day Ocwen started changing what they report to the bureaus. This denies me the ability to get a loan to fix my XXXX son 's XXXX XXXX. XXXX has a XXXX XXXX. He could get a XXXX and XXXX XXXX if OCWEN ruins my credit all 2016 in spite of my perfect payment history. They are preventing me from conducting business as usual. They have crippled me financially all of 2016 when they first began attacking my loan in good standing. Please make them stop destroying my good credit. OCWEN claims they HAVE to ruin my credit anytime I contact the Dept of Justice or CFPB. They expect customers to be afraid to ask you for help for fear of having their credit score drop drastically if they do. That is wrong. Please help me so I can get a loan for XXXX ' XXXX XXXX with XXXX XXXX before something terrible happens to XXXX. Thank you. Sincerely, XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 90710
Submitted Via: Web
Date Sent: 2016-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-07-16
Issue: Cont'd attempts collect debt not owed
Subissue: Debt is not mine
Consumer Complaint: XXXX XXXX continues to claim I am responsible for the mortgage on my ex-husband 's property even though I signed a Quit Claim Deed that was filed with XXXX County on XXXX XXXX, 2011. I corresponded directly with XXXX and included a copy of that Quit Claim Deed but they completely ignored it. They referenced a note I signed in XXXX 2011 ( which was clearly prior to the filing of the Quit Claim Deed in XXXX 2011 ) for my ex-husband 's property and stated a divorce did not release me from the debt. Note, they did not once mention the Quit Claim Deed in their correspondence to me, i.e., they intend to continue to perpetuate this fraud. It needs to stop.
Company Response:
State: WA
Zip: 98664
Submitted Via: Web
Date Sent: 2016-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-15
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: OCWEN has once again badly lowered my credit score. They fixed it back to normal except for XXXX, which they continued to bicker with and blame. XXXX blamed Ocwen. Today my XXXX score also dropped drastically from good to bad. OCWEN knows they are preventing me from getting a fair personal loan to pay for my XXXX that are not covered by his insurance. They know they just stopped me from getting a loan to treat termites that I was planning to do next week. They keep causing my credit score to drop drastically as they keep changing how they report my loan. Now they are reporting to XXXX XXXX that it is no longer my loan. They are hurting me and my XXXX son. I have NEVER been late on a loan payment the entire six years I have paid this loan but they keep injuring me and my son anyway.
Company Response:
State: CA
Zip: 90710
Submitted Via: Web
Date Sent: 2016-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-07-14
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: OCWEN Mortgage company raised our percentage rate which resulted in a XXXX % increase in our mortgage payment per month. It is forcing our family to sell the home, potentially at a loss. What adds insult to injury, is that OCWEN claims that they notified us 30 days prior, but I check out mailbox every day, and we received the updated bill 16 days before the due date. How is a family of XXXX supposed to be able to survive with evil mortgage companies like OCWEN existing in this world? We originally signed our mortgage with XXXX XXXX who then sold our mortgage to INDY MAC who then sold it to OCWEN. For 10 years we have never had a missed or late payment. I blame all of the companies involved that is forcing us out of this home and holding our good credit rating at ransom. This is extortion in the modern age.
Company Response:
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2016-07-14
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No