Date Received: 2016-07-25
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Today, XXXX XXXX, 2016 I can not apply for a personal loan to pay for the XXXX to address the XXXX son XXXX is suffering because OCWEN is reporting to XXXX that my home loan is paid in full but still open and OCWEN has pulled my loan completely from XXXX and OCWEN has update the information with XXXX that was incorrect last week when the other bureaus were correct. This instability has been going on all of 2016 since OCWEN posted the {$76000.00} Keep Your Home California funds to my account and the {$5000.00} HAMP incentive funds to my account that I received for paying my loan on time for six years. Once OCWEN posted those funds, they removed my name from the account and have kept my credit score in a constant state of flux. OCWEN told the Attorney General and CFPB that I had failed to get a KYHC document signed and notarized when in fact that document was not sent to me until many months later because OCWEN had removed my name from the loan and they had no reason to send me that document because they had taken my name off ( even though I was the one who had applied for the KYHC funds and those funds were granted to help me and my son ). OCWEN has kept my son and I financially crippled since XXXX 2016 and shows no sign of making a permanent correct to stop harming us financially. My credit score has been going from Excellent to Poor, back and forth and each time I click on the reason why, OCWEN shows as the change. Comments they put on my report cause the score to drop. Untrue information they post causes my score to drop. They remove it, correct it and then post untrue information again and again. The nightmare has been going on all 2016, preventing me from being able to afford a loan to help my son. XXXX XXXX of XXXX just called to tell me that even if OCWEN begins working to correct this, it could take WEEKS before my score is restored. This means my XXXX son has to XXXX weeks and months longer each time OCWEN repeats this mistake. XXXX ' XXXX due to the delay OCWEN has caused. As is, XXXX is having to XXXX because of problems caused by medications he would not have to take if OCWEN had not delayed his XXXX so many times this year. XXXX XXXX XXXX XXXX said that OCWEN needs to realize that when they REMOVE my loan, they ca n't just start transmitting updates. They have to put the loan back on before they can transmit updates. OCWEN routinely tries to transmit updates without repairing the damage they have done and they blame the bureaus for this not working. It is 100 % OCWEN 's fault this is happening. XXXX as a result of this unwarranted financial harm which is preventing the funding of his XXXX.
Company Response:
State: CA
Zip: 90710
Submitted Via: Web
Date Sent: 2016-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-07-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: To whom it may Concern : I am stating I sent Ocwen Loan Servicing , LLC a letter of settlement of account by certified mail on XXXX XXXX, 2016 and a QWR by certified mail on XXXX XXXX, 2016 and Ocwen responded back to me on QWR on XXXX XXXX, 2016. I still have n't received answers/concerns regarding the loan. I am requesting a {$13000.00} settlement or modification of {$24000.00}. Thank you,
Company Response:
State: GA
Zip: 302XX
Submitted Via: Web
Date Sent: 2016-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I was forced into foreclosure on my home and business by One West Bank and then BANK and XXXX changed names to Cit Bank NA, lied about any complaints against them and hired it 's unethical gang of lawyer thieves who stole my home and business with fraudulent mortgage documents like assignments of mortgage and sworn affidavits with blatant forgeries and notary frauds in a court room without answering because they all got the same crooked lawyer from XXXX XXXX XXXX, XXXX XXXX to commit fraud on the court and civil theft of my home after I already proved that BANK s misconduct was unjust actions, and lost paperwork and no accountAbility at Cit Bank NA. CIt BANK is a criminal enterprise to steal homes, for one west and XXXX XXXX and XXXX and XXXX and XXXX to enrich themselves by concealing this reprehensible fraud that is hard to uncover. Cit Bank regularly pays attorneys to deny homeowners due process and XXXX committed fraud and obstructed my and other mortgage modification applications. XXXX XXXX and XXXX XXXX and XXXX XXXX and XXXX and XXXX XXXX are all in collusion and have generated yet another limited liability company to steal homes illegally across the XXXX and through out Florida.
Company Response:
State: FL
Zip: 33401
Submitted Via: Web
Date Sent: 2016-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-24
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: To : Trustee XXXX I am stating I sent XXXX XXXX XXXX, XXXX a letter of settlement of account by certified mail on XXXX XXXX, 2016 and a QWR by certified mail on XXXX XXXX, 2016 and XXXX responded back to me on QWR on XXXX XXXX, 2016. I still have n't received answers/concerns regarding the loan. I am requesting a {$13000.00} settlement or modification of {$24000.00}. Thank you,
Company Response:
State: GA
Zip: 302XX
Submitted Via: Web
Date Sent: 2016-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-25
Issue: Settlement process and costs
Subissue:
Consumer Complaint: I 've received a Mortgage modification in XXXX XXXX from Ocwen. The previous Mortgage Modification I had in XX/XX/XXXX was rescinded after paying on it for over a year. The XX/XX/XXXX Modification was canceled due to and error Ocwen made which put me into hellacious 3 year foreclosure process. After receiving the help of your organization ( CFPB ), the TN State Attorney General and my attorney, Ocwen resentfully gave me a new Modification in XX/XX/XXXX. After making several payments on my new XX/XX/XXXX Mortgage Mod, Ocwen rescinded it again. The reason Ocwen stated this time for rescinding the XX/XX/XXXX Mortgage Mod is a little complex. Let me explain. In XX/XX/XXXX me and my girlfriend bought our home. In XX/XX/XXXX the payments ballooned on us causing our payments to doubled which lead to a lot of financial stress and we split up. My Ex. moved out leaving me the home and she filed bankruptcy the same year. ( XXXX ) Since she was a co-owner of the home, Ocwen told me that she should have signed a quick-claim deed to take her name off as co-owner after filing for bankruptcy. Ocwen then told the TN Attorney General ( our mediator during this process ) that if they did n't rescind the Modification they could potentially face legal actions because they should n't have included her name on my new contract without a signed quick-claim deed. Now this was n't told to me in in XXXX but in XXXX. XXXX contracts and 7 years later! Since my ex-girlfriend was now marriage and lived out of town, Ocwen assured me that I would be giving ample time to find her and have her sign the QC-deed. The Attorney General also told me that once she signed the QC-deed that a new Modification would be giving to me with the same if not better rates and payments as the last Modification. The Attorney General himself fustated aswell with this second rescintion, asked one of his own staff member to find and call my ex and ask her to sign the deed to resolve this matter. She finally signed the QC-deed and it was sent to Ocwen. Ocwen then had me fill out another hardship approval form to see if I quality again for another Modification. This I did n't understand since I already had a Mortgage Modification for about a year before they canceled it due to their own admited error. On XXXX XXXX, Ocwen tried to gave me an Adjustable Rate Trial Period Plan with my ex name STILL was on the contract. After all the hassle Ocwen put me through by canceling my contract ; putting me in foreclosure and having me hunt down a now marriage women who lived out of town to sign a " supposedly necessary legal document, '' just to put her name right back of my new contract. This made no sense to me until I read previous illegal schemes on forums from past people whom fall prey to Ocwen tatics. The Trail Period Plan that Ocwen offered me would have changed my payment from XXXX a month to XXXX a month. My interest would go from 4.46 % fixed rate to 6.7 % adjustable rate with a cap off at 12.7 % and on the contract was a clause that states " This Trial Period Plan does n't guarantee you a Modification once completed. '' Needless to say I did n't sign it. Now Ocwen is restarting their foreclosure process. This rescinding of contracts only to force me into foreclosures and or raise rates on the next mod has become a pattern with Ocwen. I told the new Attorney General who took over my case for the prior one about Ocwen attempt to give me this bogus Trail Period Plan instead of a legitimate modification. The impression I got from my last conversation with this new Attorney General was that, although I 'm drowning in my mortgage dilemma and Ocwen throw a rope without pulling me ashore, A rope is better than a rock!
Company Response:
State: TN
Zip: 37921
Submitted Via: Web
Date Sent: 2016-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-07-25
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Re : Ocwen Loan Servicing XXXXXXXX XXXX XXXX XXXX XXXX Fl XXXX XXXX Filed a complaint aganist Ocwen Loan Servicing about the wrong doing 's, with the deed in lieu and the sale of the house. It was sent to them. On Saturday XXXX/XXXX/2016, I get a notice that Consumer Ombudsman will review and respond by XXXX XXXX. And in the same mail I get a notice saying that my loan is being transferred to a new servicer on XXXX XXXX, 2016 XXXX XXXX XXXX. XXXX XXXX XXXX, TX XXXX XXXX Now that they have falsified papers and been caught. I want the transfer to be stopped them to keep the loan and settle this. Thank You XXXX XXXX
Company Response:
State: IN
Zip: 46222
Submitted Via: Web
Date Sent: 2016-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-23
Issue: Settlement process and costs
Subissue:
Consumer Complaint: Could someone tell me how this works? I have the title ( s ) to my property - XXXX versions, actually- recorded by XXXX XXXX XXXX XXXX XXXX GMAC MORTGAGE XXXX, XXXX XXXX XXXX XXXX COMPANY, an Escrow Provider for Bank XXXX XXXX XXXX. Secondly, I have a " Release of Lien '' Notice from XXXX XXXX, dated XXXX/XXXX/XXXX ; a Satisfaction of Mortgage from XXXX XXXX XXXX, dated XXXX XXXX, XXXX ; a Letter of Mortgage Satisfaction from Ocwen Loan Servicing, Dated XXXX XXXX, XXXX. I have not ratified the Deed ( s ) of Full Reconveyance documents in care of any mortgagee, nor have I transferred the right to ownership ; yet, XXXX managed to persuade a XXXX XXXX XXXX Judge to issue an Unlawful Detainer, without admitting that they " bought '' my home from Ocwen Loans, which had no authority to sell it! I have filed Qualified Written Requests to each, demanding that they provide to me a copy of the Deed of Reconveyance that must be signed over to any party in order to transfer the right of ownership and possession of that property. They have failed to respond. I have asked Ocwen Loans, who sent a letter of Mortgage Satisfaction on a date referenced earlier in this letter, but Ocwen has yet to respond. I have demanded from each of them, a " Release of Lien '', pursuant to California Civil Code section XXXX ( b ) ( XXXX, XXXX XXXX Assembly Bill, and ( Civ.Code XXXX, subd. ( b ) ( 1 ) ( A ) - ( C ). ). Ocwen loans owns all the loans both of GMAC MORTGAGE and Homeq Servicing ; therefore, it is there responsibility to honor and obey California Law : " California Civil Code section XXXX ( b ) ( XXXX ) requires the beneficiary, upon payoff, to " execute and deliver to the trustee the original note, deed of trust, request for a full reconveyance .... '' The trustee then executes and records the full reconveyance within 21 days of receipt of the documents from the beneficiary, delivers a copy of the reconveyance to the beneficiary and, upon request, delivers the original note and deed of trust to the XXXX. ( Civ.Code XXXX, subd. XXXX b ) ( XXXX ) ( A ) - ( C ). ). While the Deeds have been delivered, and XXXX of the Lien Release Notices have been provided by XXXX XXXX, the others have failed to comply ; Further, mortgage income is required to be reported to the Internal Revenue Service and the XXXX XXXX XXXX ; but, not XXXX of these companies has abided by Instructions for form XXXX, nor have they filed forms XXXX, XXXX, or XXXX as required. and, each deed of full reconveyance means that my loan ( s ) in XXXX, XXXX, XXXX and XXXX all have been paid and the account ( s ) closed. So what gives? Why does the government, specifically XXXX and the CPFB wallow in do-nothing-ism and allow this to continue? Why do these mish mashes of so-called " lenders and servicers '' get away with this. Why do n't I have Release ( s ) of Lien Documents ; and finally, why do n't I have in my possession, XXXX copies of the " Title XXXX '', as provided by Federal and State Law. Each of these companies have been mailed all the documents I have mentioned? So why wo n't your agency ( s ) assert themselves. I anxiously await a response. I have no loan with any of the above. They are fully paid.
Company Response:
State: CA
Zip: 94538
Submitted Via: Web
Date Sent: 2016-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-23
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen has stated on my creit report that I was 30 days late twice.
Company Response:
State: AZ
Zip: 85142
Submitted Via: Web
Date Sent: 2016-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-07-23
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Ocwen does not approve me for a loan modification due to incorrect value that they have in their system, I have forwarded them a certified appraisal report about 1 month ago and they have still not changed my property value, they keep denying my modification saying that I have equity in the house and the NPV test has failed. I want you to intervene and have my property value changed to the certified appraisal value so that they can re review my application and approve me for a loan modification.
Company Response:
State: VA
Zip: 201XX
Submitted Via: Web
Date Sent: 2016-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-07-22
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen Mortgage is trying to collect {$1800.00} in Escrow Debts instead of {$1700.00}, and {$100.00} in overcharge.
Company Response:
State: CT
Zip: 06610
Submitted Via: Web
Date Sent: 2016-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No