Date Received: 2017-03-06
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have had numerous issues with this company ( Ocwen ). I have XXXX issues now : 1. Ocwen has been charging me an extra {$50.00} per month for no reason. I have asked what this {$50.00} is for, but have received no response. 2. I have had this loan for years and the payment was always automatically withdrawn from my bank account. Then, suddenly and without prior notice, they stopped making the withdrawal. I was on vacation when the letter notifying me of this was sent. When I returned home, I made the payment. However, they still charged me a late fee of {$140.00}.
Company Response:
State: CA
Zip: 94404
Submitted Via: Web
Date Sent: 2017-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-03-06
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We have a mortgage with OCWEN Loan Servicing LLC . We got behind. Now its out of control. Received Pre-Forclosure Letter dated XXXX/XXXX/2017. I called spoke with XXXX ( since our assigned customer service rep was again unavailable ) We discussed the account, to do a repayment plan we needed to pay half of the arrears, plus late charges. The amount was {$3900.00}. It would require {$1900.00}. Which we did not have. I informed the csr that taxes were filed and due no later than XXXX XXXX, 2017. Without the {$1900.00} we would need to file a request for modification. At this time I was told Foreclosure had not started. I went to the web site and had issues getting to the forms. I made our payment of {$970.00} on XXXX/XXXX/2017. Then on XXXX XXXX, I called OCWEN back. I got a csr XXXX, the amount was now {$4900.00}. We discussed a 5 month repayment plan {$1000.00} down and payments of $ XXXX.Again no foreclosure in process. XXXX would put the paperwork for approval. On XXXX XXXX, I called back, and was connected with XXXX. XXXX informed the repayment plan could not be accepted since we were in active foreclosure. The amount in arrears is now {$5900.00}. In order to stop foreclosure proceedings we need to file a Modification Request. XXXX explained the process, we prefilled forms out and he would e-mail them to me. I have received the forms and its proving to be nightmare getting them out of PDF so we can fill them in/sign and return. As of today XXXX XXXX, 2017 we have not received anything in writing from OCWEN on the status of our mortgage. We did a modification 7 years ago after I lost my job. In the end, according to the paperwork we will owe a balloon payment at the end of our 30-year mortgage of {$180000.00} Which basically is where we started. I am so confused, We do not want a modification, but a repayment plan to get back on traack. We can not afford to loose this house. We do not have the funds to move 20+ years of stuff, nor time to do so, at this accelerated process.
Company Response:
State: WA
Zip: 98391
Submitted Via: Web
Date Sent: 2017-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-05
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Condensed description : My wife XXXX and I married in XX/XX/XXXX. XXXX already had XXXX child, whose father was deceased. XXXX had her own XXXX and was doing well. She was making about {$XXXX} annually while I had a salary of about {$XXXX} a year. We soon bought a house ( XXXX ), Not long after that, XXXX 's father died. Rather than leave XXXX 's mother living alone on a country road some distance from our house, XXXX and I, in XX/XX/XXXX, bought a two-family house ( XXXX ) just XXXX short blocks from our house. XXXX 's mother and we would be within walking distance of each other. XXXX 's mother would live in the downstairs unit of XXXX and we would rent out the upstairs unit. XXXX and I spent some time and money improving the house. Then, unexpectedly and before XXXX 's mother could move in, XXXX 's mother died.. With XX/XX/XXXX came the financial crisis, dubbed " The Great Recession. '' XXXX 's XXXX dropped precipitously and we had trouble finding renters for XXXX. XXXX had to close her business. We then had only my salary as income and XXXX mortgages and XXXX children. I applied for a mortgage modification on XXXX, but was turned down. We could find no tenants for XXXX, so it was vacant. Squatters soon moved into each apartment. I took the upstairs squatter to housing court to get her ordered out of the house, but the judge believed the lies that she and some tradesmen ( her friends ) told under oath. He ruled that she would be allowed to stay there until she had lived out, in rent, the approximately {$5900.00} that she claimed to have spent on repairs. XXXX developed a XXXX medical problem. XXXX put XXXX in my name only and then declared bankruptcy. That delayed foreclosure on XXXX for XXXX little while, but in XX/XX/XXXX, we received an eviction order at XXXX. I decided to try to get the squatters out of XXXX, so that we, now with XXXX children, would have a place to live after the eviction from XXXX. By my paying for a month 's worth of storage space for the XXXX squatter 's furniture and by my physically moving her furniture and other belongings, she agreed to leave the premises. That night, the night before our eviction was to take place, I. with help from a few relatives, managed to move our most essential belongings into the lower apartment of XXXX. Much had to be left behind, including appliances and food supplies. After our living in XXXX for a few weeks, I managed to get an eviction order for the upstairs squatter. Within two weeks she had moved out, doing only fixable damage in the process. That meant that our family 's space had doubled, so that each child could have a bedroom. In XX/XX/XXXX, I applied for a mortgage modification from our mortgage holder, Ocwen. I hoped that Ocwen would rather receive a smaller monthly payment ( than the originally agreed-upon amount ) instead of none ( the amount they were receiving while the squatters were there. I was wrong. I was told that the company " does not do modifications. '' I live in fear of being evicted from this house and can not afford to make needed repairs ( to upstairs hot-water-heating, upstairs space-heating, and roof ) if I am going to have to move soon. XXXX 's illness continues.
Company Response:
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2017-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-04
Issue: Settlement process and costs
Subissue:
Consumer Complaint: In XXXX Ocwen Loan Servicing used its cozy relationship with failing Homeward Residential and American Home Mortgage to phony up a pretender XXXX beneficiary lawsuit to rip off my home I own free and clear. In XXXX Ocwen Loan Servicing used robo-lawyer " XXXX '' who is scum of the planet, who only followed Ocwen Loan Servicing scumbags mentally sick litigation lawyers instructions, foaming out of the mouth like a bunch of XXXX freaks on steroids, committed XXXX phony lawsuit fraud which has caused me and my family serious harm during the time I was hospitalized with XXXX. Ocwen Loan Servicing / XXXX / American Home Mortgage / Homeward Residential all have slandered my title using fraud. XXXX, I retained another incompetent lawyer who filed lawsuit against Ocwen Loan Servicing. Ocwen Loan Servicing scums offered me a {$660000.00} loan modification in agreement I dismiss the pending action and keep Ocwen 's fraud cover-ups a big hush hush. At that time the trustee sale was already cancelled so I did n't submit and bend over to scum Ocwen demands, I declined the offer. I do n't owe XXXX Ocwen a single penny. XXXX I retained another incompetent lawyer who filed another lawsuit, during pending litigation Ocwen attempted to push through another XXXX fraudulent trustee sale. My incompetent lawyer appeared before the court to stop Ocwen Loan Servicing fraudulent foreclosure and its cozy buddy XXXX fraudulent trustee sale. My motion was denied because my incompetent lawyer did n't follow the rules of the court and did n't serve all the defendants properly. I fired my lawyer, then I was in pro-per repersenting myself with little money left. Ocwen Loan Servicing used my health troubles and having little money left as another weapon to take advantage of me. During the time I was representing myself in pro-per Ocwen Loan Servicing, its cozy buddy Altisource, and its XXXX lawyer " XXXX '' all took advantage of my XXXX and then increased the fraudulent loan modification offer to {$750000.00} with a higher interest rate, then made threats that if I did n't sign the final none negotiable {$750000.00} loan modification offer Ocwen Loan Servicing would instruct its buddy XXXX to proceed with the fraudulent trustee sale and I would of lost my home I own free and clear for years. I have XXXX so hard for me to fight a bunch of XXXX. I was forced to sign the fraudulent {$750000.00} loan modification offer under over the top stress fearing for little son living in the streets while Ocwen XXXX fly around in private jets, probably hanging of with XXXX best friend who owns a island and a private jet? The XXXX all need to be brought down, and they will. Recently, Ocwen Loan Servicing used robo-employee " XXXX '' only following Ocwen XXXX litigation lawyers instruction, she continues to harass me and cover up Ocwen intentional fraud against me. I do not owe Ocwen a single penny. I will be retaining attorney XXXX out of XXXX sometime around XXXX, when my Investigators all complete its final case. You Ocwen XXXX better leave me the XXXX alone!
Company Response:
State: CA
Zip: 91709
Submitted Via: Web
Date Sent: 2017-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-03-05
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: re : Ocwen loan # XXXX for XXXX in XXXX, NY Despite repeatedly pleading guilty to NYS DFS & CFPB for mortgage servicing violations, and a court order demanding that Ocwen give us access to ALL ORIGINAL loan documents related to the phony loans placed on our home at XXXX, XXXX, NY XXXX, Ocwen has refused access to visit the loan vault in Florida were we were told the original pen and ink loan docs are kept. Ocwen did in fact mail us several XXXX photocopies of files that show many other loan numbers attached to our loan still on the house. But, they refuse to show us the transfer history nor the amounts paid by Ocwen to buy this loan. Ocwen has stated the loan is paid down to zero, creating a forgiveness of debt issue for us for the {$160000.00} value of this note and mortgage they hold. XXXX would like the note and mortgage assigned to him for XXXX dollars since Ocwen claims they have no interest in it any longer. Please authorize Ocwen to assign this loan and mortgage to XXXX. We also demand a complete history of the escrow account attached to this mortgage with Ocwen. XXXX of dollars was paid into and out of this escrow account and we want a full accounting with the cancelled checks of who got this money. Thanks so much. XXXX and XXXX
Company Response:
State: NY
Zip: 14226
Submitted Via: Web
Date Sent: 2017-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-03
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: On XX/XX/2017 a letter was sent to To : Ocwen Loan Servicing LLC ; XXXX XXXX XXXX XXXX XXXX ; New York Department Finance Legal ; XXXX XXXX Regarding XXXX XXXX XXXX XXXX We have requested a Discount/ Short Sale Payoff with a release of all claims for the property on XX/XX/2017 through the CFPB. On XX/XX/2017 we received a regular payoff quote from the correspondence Team at Ocwen. We have not received an explanation why we are being denied a Discount/Short Sale Payoff with a release of all claims.I 'm also requesting amortization schedule and all information that was requested from The AG Office in New York. As of today we are still waiting for the information Please advise,
Company Response:
State: NY
Zip: 11238
Submitted Via: Web
Date Sent: 2017-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-03
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: My mortgage was taking over by a bank in XXXX and someone reported it to the credit bureau for XXXX and I have document from the court stating it so, what can I do about it?
Company Response:
State: TX
Zip: 78640
Submitted Via: Web
Date Sent: 2017-03-03
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-03
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: We have our mortgage through Ocwen. For several years we have paid extra on all our monthly payments. When I called Ocwen, they said they have a separate account for the overpayments which is about {$800.00} now. They have not been applying the extra money to the principal but instead have been keeping it in a separate account. It was my belief that these extra funds were legally supposed to go towards the principal. What is my legal recourse? Sincerely, XXXX
Company Response:
State: CA
Zip: 957XX
Submitted Via: Web
Date Sent: 2017-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-04
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: 1.When researching my complaints I found that my last payment date was XX/XX/2017 and next payment is listed as XX/XX/2017.I am on a SAM, my payments are by bank draft & this worries me that they will not deduct my XX/XX/2017 payment and find me at default. 2.My annual escrow statement has an incorrect deduction for a projected payment in addition to the actual payment from my actual ending balance.Their website shows the correct escrow balance and the projected escrow balance for XX/XX/2017 should have an overage of XXXX above the required cushion of XXXX. ( 3 ) An appraiser tried to set up a meeting to appraise my property when I was negotiating the SAM agreement, he told me the prior appraisal was false, the SAM was signed without the additional appraisal but I 'm still be charged over {$400.00} for the incorrect appraisal? ( 4 ) When I was trying to get a federal mortgage modification they were sending my payments to a suspense account. I finally agreed to a SAM agreement.The SAM agreement did not include my suspense account and ended up being more than my original loan balance. I was told that once the papers were signed that the suspense account payments would be applied to the balance and it would reflect a much lower principal balance than reflected on the SAM. But those payments do not seem to have been applied to the principal. That was a lot of money to disappear.
Company Response:
State: KS
Zip: 66048
Submitted Via: Web
Date Sent: 2017-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-03
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We were having financial issues, due to a XXXX, and asked our bank to look into a XXXX modification. We were turned down for a XXXX but qualified for a HAMP modification. The bank then sent us paperwork for the HAMP modification. Our payments had gone up by over {$400.00} a month so we told them we did n't want to do it. We tried to make a monthly payment and were forced to pay the higher payment listed on the modification even though we never signed anything. We were also forced into now having an escrow account even though we never had one before. We paid 3 payments of almost {$1700.00} a month. Our relationship manager assured us that after these three payments we would be up to date and everything would go back to the way it was. Long story short, they are now making up the payments as they go. They have not applied the large payments to the mortgage properly and are now saying we owe them over {$5000.00} and we are behind on our mortgage. We did n't sign anything and we are very unhappy with the treatment we are getting from our bank. We feel like they are forcing us out of our home that we built and they are causing us to lose our credit rating as well. We do n't know what to do to correct this problem. Every month when I try to make a payment the amount is different, there is no consistency to anything with this company. We have written, called, and gone online many times to try to resolve these issues to no avail. We feel as if we are just banging our heads against a wall. You can never talk to the same person twice, they all tell you different things, and they do n't get back to you when you write or call or email. We have been belittled, sworn at, and hung up on. This is not the way to solve issues with your customers.
Company Response:
State: PA
Zip: 175XX
Submitted Via: Web
Date Sent: 2017-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No