Date Received: 2017-02-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My first application for a hardship modification to Ocwen was submitted XXXX of 2016. It was rejected by the end of XXXX 2016. The entire package was resubmitted in XXXX of 2016 with updated information. Again, I was rejected after a cursory review. The information forwarded to Ocwen indicated that I was struggling to maintain the property..that I am a XXXX year old woman who has very few years remaining in which I would have the ability to continue working. I remain troubled that in the foreseeable future I could face foreclosure.
Company Response:
State: MD
Zip: 21146
Submitted Via: Web
Date Sent: 2017-02-22
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-02-23
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have an interest only loan plus I have an escrow account. The loan is being serviced by Ocwen Loan Servicing. The interest plus escrow is approximately {$980.00} per month per the loan modification completed in XXXX XXXX. I received my statement for the payment due XXXX/XXXX/XXXX and there is an additional fee of {$1400.00} due. It is listed as Fees/Other Charges on the mortgage statement with no additional explanation. No letter explaining what this additional fee is for. I contacted customer service and was on hold for a lengthy time while she researched the issue. She finally connected me to the Escalation Dept where the Manager placed me on hold so he could contact the Cashiering Dept. When he came back he told me he needed to research the issue and call me back. He called me back the same day to tell me Ocwen was calculating the interest incorrectly and that I owed Ocwen {$1400.00} due to Ocwen 's error and as a courtesy they could add this amount due to my loan balance. I requested additional information as I have an interest only loan and this interest error now impacts my XXXX taxes. I requested a full accounting of when this error began, how they calculated the interest and what the interest should have been. I have not received any of this info. All I have been told is that I owe this money that is due to Ocwen 's error.
Company Response:
State: CA
Zip: 92081
Submitted Via: Web
Date Sent: 2017-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-02-22
Issue: Settlement process and costs
Subissue:
Consumer Complaint: Ocwen Loan Servicing and its California attorney XXXX have responded to my consumer complaints with nothing but lies. You Ocwen XXXX want a fight, you got one.
Company Response:
State: CA
Zip: 91709
Submitted Via: Web
Date Sent: 2017-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-02-22
Issue: Settlement process and costs
Subissue:
Consumer Complaint: I received a XXXX from the mortgage company stating Outstanding Mortgage principal as XXXX/XXXX/XXXX is {$83000.00}. Then my mortgage statement dated XXXX/XXXX/XXXX states principal mortgage is {$100000.00}. Why wo n't the amount be the same.
Company Response:
State: DE
Zip: 19720
Submitted Via: Web
Date Sent: 2017-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My husband passed away suddenlyXXXX/XXXX. I was current on mortgage w OCWEN through XXXX. I missed 3 months then paid all three months XXXX. I could n't afford pmts after that. The pmt had just increased {$1100.00} to {$1200.00} on XXXX again XXXX to {$1300.00}. XXXX, I was contacted by OCWEN saying due to the recent hardship, I had been preapproved for a HAMP Streamline Mod. My new pmt under TRIAL period of 3 mo would be {$800.00}. If I made XXXX pmts on time I would get final modification starting XXXX. The terms would be {$800.00} for 40 yrs. I was thrilled. I was extremely stressed due to my financial situation. I 'm XXXX and receive XXXX. I suffer from a severe case of XXXX caused by XXXX. They sent the Streamline Mod pkg to me and I returned it to OCWEN immediately. 40 yr loan. Payments I could afford. I made my 1st XXXX pmts right away and the 3rd Trial pmt early. On XXXX/XXXX/XXXX I received my Final Loan Mod pkg. the terms were completely different. It was now XXXX pmts of {$800.00} adjusting up and XXXX BALLOON pmt of {$120000.00} due XXXX. I called my relationship mngr XXXX XXXX regarding the NEW mod terms and she said they made a mistake initially. She explained that due to HAMP regs, OCWEN was required to keep the original due date on the loan of XXXX/XXXX/XXXX so there had to be a balloon pmt of {$120000.00}. I knew I needed to have that pmt of {$800.00} in order to keep my house so I signed the docs and returned them in THEIR envelope on XXXX/XXXX/XXXX. When I had my next monthly apt with XXXX in XXXX, she said they had n't received the docs. In XXXX during our monthly phone appt she said she still had n't received the docs and overnight mailed them to me. Once again I signed and returned the docs in their envelope. I continued to make my monthly pmts as agreed. In XXXX I went to wire the pmt and OCWEN would n't accept my pmt via XXXX or XXXX. I contacted them, I was told to keep trying to send it. On my next appt with XXXX in XXXX I was told that I no longer qualified for a mod because they had n't received my docs..not for nonpayment. So I was completely stressed out. So I decided to get a XXXX for {$800.00} and I sent yet another set of ORIGINAL loan mod docs to OCWEN overnight mail so they had to sign. No way could they say they had n't rec 'd the docs and they could n't NOT ACCEPT my pmt. I waited for a week and no call from XXXX. I did receive calls from OCWEN collections asking when I would be making my pmt of {$1200.00} from XXXX XXXX. I had already made XXXX pmts totaling {$5600.00} in XXXX. I was modifying my loan. Why are they calling? I called XXXX and he said that he would do everything in his power to have the mod reconsidered do n't worry. 2 weeks later still being reviewed. I asked if I should send XXXX & XXXX pmt he said no not until the loan was reapproved. They already had XXXX pmt. XXXX, on a scheduled phone appt with XXXX my other line rang..it was OCWEN so I did a 3 way call. I had previously told XXXX that it made me nervous that they kept calling for pmt when I had already made it. Where was my money? Why ca n't I access my acct online? So I asked the gentleman from OCWEN on the 3 way call why he was calling. He said to discuss short sale. I was floored. XXXX reassured me the mod would go through just send them {$2400.00} by XXXX. I asked for the agreement in writing along with a pmt hist on my acct. 5 days later I received the Notice of Election that was filed XXXX/XXXX/XXXX. I was in foreclosure. Now I have a Rule 120 hearing XXXX/XXXX/XXXX. I have to file a response by XXXX/XXXX/XXXX and a scheduled sale date of XXXX/XXXX/XXXX. And now I have to pay {$23000.00} to cure the default instead of the {$2400.00} in XXXX. I went from having a loan mod in XXXX to having my house stolen in XXXX all because they say they did n't receive my docs. What can I do? Dual Tracking, Truth in Lending, Ficticious fees. I 'm going to be homeless.
Company Response:
State: CO
Zip: 808XX
Submitted Via: Web
Date Sent: 2017-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-22
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: XX/XX/XXXX Ocwen XXXX Department PXXXX XXXX XXXX XXXX, FL XXXX To Whom It May Concern, Re : Mortgage number XXXX This letter is to reiterate a challenge with the taxes on our property located at : XXXX, XXXX, New Jersey XXXX. We have XXXX lots of land with this property. When purchased in XXXX and since the inception of our mortgage, we have always had our taxes, insurance and premium combined in one payment. I realized a couple months ago that one of the properties taxes has not been paid for quite some time. We did contact the XXXX borough and Ocwen and we can not decipher where the problem began, what changed or more importantly how to rectify the problem. Seemingly, something happened ( not initiated by me or my husband ) where the taxes has not been paid or received by the city borough. Therefore, we feel it 's incumbent upon Ocwen and the XXXX to figure out what went wrong, when and resolve the matter. We have paid the mortgage amount given us with the all cost included and there is no way for us to figure it out. Since the XXXX and Ocwen have been exchanging funds, maybe you can find out when the amount changed and why. If there is something we can do to facilitate your research, we will be more than willing. This letter is being sent to all parties concerned, the FTC and CFPB. Please let 's all get together in some manner to figure this out without putting the full responsibility on my husband and myself. Respectfully yours, XXXX
Company Response:
State: NJ
Zip: 07724
Submitted Via: Web
Date Sent: 2017-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-22
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I have a discharged chap XXXX, and since that Ocwen Mortgage stopped reporting my payments, so now appears that I have no home loan, and no pay history, and my balance is not correct, they seem to not want to fix this, all I get is we will investigate well XXXX will be a year, it does n't take that long to investigate. All last year I made XXXX payments to them, my payment is only XXXX. This year so far making XXXX payments to try to pay them off quickly as possible. I need my credit report to reflect payments, and current bal, and that I am still paying them.
Company Response:
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2017-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-22
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: In XX/XX/XXXX I got a loan from one financial institution, which was then sold to another financial institution, and then in XX/XX/XXXX, was sold to another financial institution, Ocwen Loan Servicing. Since then, it has been very difficult to work with them. They have raised my interest rate without notifying me. They have my current address that they send my statement to, but I found out that they were sending letters to my old address that I have not lived in for over 2 years. And then they accepted my monthly payments, but did not apply the money to my mortgage. They put it in " Suspense '' and stated that I was delinquent, charged me late fees, and reported to the Credit Bureaus, which has ruined my credit. After much difficulty trying to contact them to discuss, they have stated that they will not help me straighten this mess out.
Company Response:
State: NJ
Zip: 079XX
Submitted Via: Web
Date Sent: 2017-02-22
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-02-21
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: The following is an appeal letter to Ocwen Loan Servicing regarding denial of a loan modification they offered to me. The appeal reviews the issues culminating in my complaint, though I can provide more specific documentation on request : This appeal is in regard to a requested loan modification offered to me by Ocwen Loan Servicing, who currently services a mortgage of mine, and which I initiated on XX/XX/XXXX, and faxed Ocwen all of the requested paperwork and verification on XX/XX/XXXX. After many delays and miscommunication on the part of Ocwen, which resulted in their requests for updated information that I had already provided, I was informed on XX/XX/XXXX, by XXXX in a telephone conversation appointment, that I was denied for the loan modification, though he could not tell me why. XXXX told me a denial letter explaining the details had been sent to me on XX/XX/XXXX, with the details of the decision, however, I had not yet received it. I was XXXX that I had not been informed of this decision earlier if the decision had been made over 7 days previously, however, it is typical to receive notices from Ocwen at least 8 days after the date of the notice. XXXX said he was not allowed to call me earlier about the decision without a prior appointment being set up. That is a totally unacceptable policy for a financial institution dealing with critical financial matters such as this. Since XXXX could not answer why I was denied, because he was not provided with the documentation that related to this decision, I asked to speak to a supervisor. Eventually the supervisor, XXXX # XXXX, came on the line and said she could access the documentation. She stated that my gross income did not meet the minimum income requirements to qualify. I asked her why, and she stated that {$3100.00} was not enough. I went through the application that I sent her, and directed her to the gross monthly income report as {$8600.00} ( see page XXXX, Section XXXX, Monthly income form ). XXXX looked through my docs and verified the figure, but could not give a reason of how the underwriters arrived at the bogus, lower figure. She promised to find out the mistake, and get back to me within two days. I have not heard from her or the underwriters as promised. I have no idea how this bogus fiqure was derived, because the documentation I sent Ocwen clearly indicates that my gross income is actually {$8600.00}. This figure is supported by the bank account statements which I provided that indicate my monthly pension income as {$3600.00}, and deposits of rental and other income totaling {$5300.00}. You have all of this information. You need to look at it and do the math correctly. It appears to me that Ocwen is deliberately stalling and finding means of denying a loan modification to place me in a precarious financial position that will ultimately benefit XXXX by shoving me into foreclosure, a short sale, or a refinanced loan with additional refinance charges. It also appears that Ocwen is still using the tactics that had them reprimanded and fined by the XXXX Consumer Oversight Commission. I already have a documented series of events in a letter of complaint to them. Please quit stalling and correct your figures immediately, not in 30 or 60 days, so that I can qualify as I should for a real loan modification. If I had been able to pay my previous mortgage on time and in full up to this time on my current gross income, then it is foolish for Ocwen to determine that I could not pay a lesser monthly mortgage than the current amount required. - ergo, Ocwen 's perceived plot to put me into a delinquency situation with the current monthly charge. I expect to hear from you immediately regarding an explanation and correction. Regards,
Company Response:
State: CA
Zip: 95148
Submitted Via: Web
Date Sent: 2017-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-02-21
Issue: Settlement process and costs
Subissue:
Consumer Complaint: Ocwen Loan Servicing used its cozy relationship w/ XXXX as a weapon to threaten me, that if I did n't sign the pretender lender loan servicers {$750000.00} loan modification they would proceed w/ fraudulent trustee sale and kiss my home goodbye. I signed the fraudulent {$750000.00} loan modification under duress w/ fear of Ocwen throwing my children in the streets. Ocwen is using fraudulent foreclosures. I own my home free and clear. Ocwen scums threatened me that if I do n't pay them over {$200000.00} more then the {$550000.00} Option One Mortgage loan that was paid off over 10 years ago they would instruct is cozy buddy XXXX to proceed with the fraudulent trustee sale. I signed the fraudulent loan modification with fear, XXXX continued to have a active trustee sale months after I signed the modification under duress, the harassment, threats and people banging on my door continued for months. Emails attached.
Company Response:
State: CA
Zip: 91709
Submitted Via: Web
Date Sent: 2017-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes