Date Received: 2017-03-14
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I had a loan from INDYMAC BANK, and have been paying on time since then. In XXXX, Ocwen Loan Services , LLC took over as my loan service ( r ). I was XXXX around this time, and once Ocwen took over, they 've been sending letters stating if I dont provide payment or payment receipt they will foreclose. I send them supporting documents, then they send me another letter stating that some other payments are " missing ''. I fax them those thinking ill be done and everything will be fine. Its been 4 years, I send them proof of payment, they come up with other random days they want proof of payment for. Fast Forward to today, OCWEN stopped accepting my mortgage payment as of XXXX XXXX stating that they cant accept partial payment when I " owe '' for months that I have proof of payment, and if i dont come up with those payments they will foreclose on my home. I am FIGHTING XXXX and FIGHTING OCWEN, im old, im tired, im ILL. Every time I send them three or four payment receipts, they send me a letter stating they received the proof of payments however there are more that are missing. We 've been doing this since XXXX, and its gotten more and more frequent the past year, im speaking to them every 3 weeks now trying to resolve this matter, but every time they get my proof of payments, they come up with other random days they need. As of right now, OCWEN is asking for payment receipts from XXXX, mind you, OCWEN came in the picture in XXXX. They keep playing these games with me and are threatening to Foreclose on my home.
Company Response:
State: CA
Zip: 91040
Submitted Via: Web
Date Sent: 2017-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-14
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I am going thru a loan modified with ocwen, their attorneys and " commissioner '' are harrasing me with 12 letters and certified letters demanding access to my property to access for immediate auction. I have called ocwen, now for the second to clarify the auction threat. At this time ocwen confirms they received my package on XX/XX/XXXX, but have not reviewed as of yet, so they have no scheduled sale. This the second time the ocwen attorneys have made this bogus threat. I had to schedule a meeting with someone otherthanmy case manager to get an update. My case manager available on XX/XX/XXXX but have meeting XX/XX/XXXX @ XXXX. due to judicial malfesience affecting a lien on this property, filed by myself, I think both sets of attorneys are ganging up, illegally pushing for this foreclosure to go thru. In hopes I will be unaware of my rite, and will surrender. I left an extended message with the ocwenz attorneys " commissioner '' and have not gotten any response back, his threat of accessing my property is for the XX/XX/XXXX. As with the 1st time, I was not informed INA timely fashion as well as being told, not asked to property access.
Company Response:
State: HI
Zip: 96792
Submitted Via: Web
Date Sent: 2017-03-14
Company Response to Consumer: Closed
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-14
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I currently have a mortgage with Ocwen Financial, back in XXXX I requested a modification, I received the packet sent filled everything in and sent it back to them, they said they received everything by XXXX XXXX, after being told they had a complete packet, weeks later I received a request for additional information, this happened over and over again, each time I would send in the information I would call to be sure they had everything, and each time a week or 10 days later I would get an additional request via snail mail, I would promptly send in whatever was requested, the final hold up was they wanted my sisters financial info even though none of them are on the loan or have anything to do with the loan, however they do live with me. During this process I was told since I had my original packet in before XX/XX/2017, received complete on XX/XX/2017, that I had 90 days from that date to get in any other requested information, I was also told not to get behind on my payments otherwise I would not be considered for a modification. Yet I recently received a letter from Ocwen saying they will not review my request for a modification since I was not behind on my payments and they did not have everything they had requested before XXXX XXXX. I sent in everything they asked for usually the same night, just to make sure they would have it, I sent it email, fax and overnight mail, because some times they would say things were illegible, even though I would send them to multiple devices and not once had a problem. I started this process after learning about the 2.2 billion dollar settlement Ocwen made with the bureau to correct some of the wrongs they were responsible for in this country 's meltdown. I want to keep my house and keep making payments, but being a carpenter I was greatly affected by downturn starting in 2008 caused in large part by companies like Ocwen. I do n't want anything I 'm not entitled to, but I would like fairness and truthfulness especially from my mortgage company, especially when that company has an obligation to fulfill to the tune of 2.2 Billion dollars, for fraudulent practices. I did not choose Ocwen, I had started with another scheming mortgagor Indy Mac, but now that I 'm with Ocwen I am doing all I can to keep up my end of the bargain paying my mortgage each month and I wish they would do the same, I followed the rules to the best of my abilities to get my paperwork in on time, while they did everything in their power to slow it down, it 's disgraceful when such a large company is allowed to treat their customers this way. I just wanted to be considered for a government backed program to help us thru this tough time, and they wo n't even look at my case, why did they keep requesting items if the deal was off XXXX XXXX. What good is a settlement of 2.2 Billion dollars if no one makes sure they follow thru and help their clients.
Company Response:
State: IL
Zip: 600XX
Submitted Via: Web
Date Sent: 2017-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-14
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: A loan modification is SUPPOSED to be 30 % of my monthly income. My monthly income is {$6000.00} and Ocwen 's loan modification to me is {$3000.00} per month ( 50 % of my income ) which I must begin paying XXXX XXXX or lose my home. See details below. 2. Desired Resolution : Make payment adhere to federal guidelines =30 % of monthly income= {$1800.00} per month. ( a ) Reduce principal to reflect current market value of the home. XXXX. My information ***My loan has been transferred many times and is now securitized in a XXXX Trust XXXX It appears that XXXX does NOT have an unbroken chain of ownership and lacks standing. Facts of Case : From : XXXX XXXX Case Number : XXXX Ocwen ID : XXXX XXXX XXXX XXXX, Fl. XXXX Ocwen Loan Number ( XXXX ). Loan : American Home Mtg. ( XXXX XXXX ) = {$690000.00} Ocwen Mortgage : ( XXXX XXXX XXXX XXXX XXXX Ocwen Pay off : ================= {$820000.00}, 00 Ocwen Appraisal ( XXXX XXXX XXXX XXXX {$260000.00} XXXX Appraisal ( XXXX XXXX XXXX XXXX {$220000.00} ( requires $ XXXX in repairs ) Current Monthly Payments======= ===== {$3000.00} ( To begin XXXX XXXX per Loan Mod ) Ocwen, states that : " Helping home owners is what we do '' How is Ocwen helping " this homeowner '' by giving me a " Loan Mod '' of {>= $1,000,000} on a property that Ocwen appraises at {$260000.00}? AND requiring payment of {$30000.00} per month which is more than 50 % of my monthly income? Ocwen is shackling me with a debt ( {>= $1,000,000} ) that is 4 times greater than the property is worth ( {$260000.00} ) based on a loan that was conceived in Fraud and predicated upon Predatory Lending. Ocwen continues to perpetrate this Fraud by its failure to facilitate an Equitable solution with the Home owner, XXXX, who was a victim of Predatory Lending. Further, Ocwen is Unjustly Enriching itself with a Mortgage in the amount of {>= $1,000,000} when Ocwen 's Appraisal is only {$260000.00}. In XXXX a broker and his appraiser approached and represented to XXXX that they could arrange a loan to him from American Home Mortgage. This was based on the appraisal from the broker and his appraiser in the amount of {$1.00}. XXXX XXXX. The broker then consummated the loan from American Home Mortgage in the amount of {$690000.00}. It turned out that this loan was conceived in fraud and predicated upon Predatory Lending to entice me to take the loan based on my belief -- manipulated by the Broker and his Appraiser- that my property was worth {$1.00} million vs. a {$690000.00} loan leaving me a " safety-net '' of {$400000.00} in equity. Ocwen 's current appraisal : {$260000.00}. The broker and HIS XXXX had, in fact, colluded in providing an inflated appraisal. Further, the broker/appraiser did NOT include the fact that the property is in a flood plain.and has suffered numerous floods ; the property requires a minimum of {$150000.00} improvement to secure it from Flooding and further damage by the XXXX River. **Unconscionable Inducement " affirmative misrepresentations or active deceits. '' if lender tells lies, you may be able to sue XXXX v. XXXX, No. XXXX ( 4th Cir. 2016 XXXX : : XXXX ... Federal Courts Courts of Appeals Fourth Circuit 2016 Plaintiff filed suit against XXXX, alleging claims of " unconscionable inducement '' Should not Ocwen be compelled to negotiate a Loan Modification based upon Current Market Value??
Company Response:
State: FL
Zip: 34982
Submitted Via: Web
Date Sent: 2017-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-13
Issue: Application, originator, mortgage broker
Subissue:
Consumer Complaint: US Bank National Association initiated foreclosure proceedings via Publication within 13 days after I received the final paperwork for the Hemp Modification from the Loan Servicer after passing the trial period for the payments cashed and kept the fourth mortgage payment while according to US Bank the account was in default.That payment was not applied to the mortgage instead my online account was deleted.US Bank offered me a XXXX Dollar bribe if I no longer would proceed.I have Senator XXXX involved.
Company Response:
State: FL
Zip: 33411
Submitted Via: Web
Date Sent: 2017-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-13
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen changed the status of my loan without my knowledge or permission. They started charging me an escrow account and reporting my account late even though I never paid late. Their customer service department can not answer any questions when I call. I ca n't have this impacting my credit score as I am trying to purchase a new home. This company gives no written communication about anything and can not offer help when called.
Company Response:
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2017-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-13
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: modification package and first 3 payments sent - no response to emails or calls or in writing
Company Response:
State: FL
Zip: 32825
Submitted Via: Web
Date Sent: 2017-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-13
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen did not pay the hazard insurance through the escrow. this is the 3rd year we have had issues with them making this payment even though we pay into escrow for it to be paid. Now they are threatening to buy more expensive insurance or make us pay out of pocket for something they should have paid already a month ago.
Company Response:
State: ND
Zip: 585XX
Submitted Via: Web
Date Sent: 2017-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-13
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I was involved in a settlement case in which I shared with thousands of affected borrowers against Ocwen, the mortgage provider whom foreclosed on my home illegally. Ocwen was charged with engaging in unfair and deceptive acts and practices in violation of the federal Consumer Financial Protection Act. Lenders and their loan servicing operations were accused of misconduct in determining whether foreclosures were warranted for thousands of high-risk " subprime '' borrowers who were having trouble keeping up with payments. Among other things, they were accused of misleading customers about the foreclosure process and alternatives to avoid losing their homes, and charging unauthorized fees. This illegal foreclosure has resulted in financial injury resulting in my being denied credit and obtaining another mortgage loan, due to the nature of the illegal reporting of the foreclosure on my credit file. I am requesting that this account be permanently removed from my credit file with immediate effect.
Company Response:
State: GA
Zip: 30012
Submitted Via: Web
Date Sent: 2017-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-11
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: OCWEN Loan Servicing , LLC sent a letter dated, XX/XX/2017, received by my person on XX/XX/2017 via regular XXXX, within which, it states : " Recently, Ocwen Loan Servicing , LLC ( " Ocwen '' ) sent you a Notice of Default due to your loan becoming past due. '' It further states that, " ... ... which puts you in default of your loan agreement and the property may be referred to foreclosure after 14 days from the date of this letter. '' Account holder, XXXX, affirms the following : 1. I am not in receipt of the claimed " recently sent '' Notice of Default as of this date. a. I have spoken to XXXX, Agent ID XXXX, on this date, Sunday, XX/XX/2017, starting at XXXX EST to your XXXX customer service number and he advised of the following : i. The referenced Notice of Default has never been sent by OCWEN, thus the reason for my having not received it. ii. He has sent a request to the Research Department to find out as to why the referenced Notice of Default has never been sent, yet, it is referenced in the Pre-Foreclosure Referral Letter. To-date, OCWEN has not responded to my request to produce the claimed letter. iii. The recording of the call can be traced to this date between XXXX and the end of the call at XXXX. 2. The letter states a 14-day clock reference as to possible foreclosure action, however, OCWEN 's acknowledged misrepresentation of the existence of a Notice of Default that was never sent to the consumer, makes their threat moot and in direct violation of the terms of the mortgage and applicable governing laws. Servicing of my mortgage is totally out of control with numerous misfires, misrepresentations and fabrications, in addition to OCWEN 's silence on the topic. I am most receptive to an amicable resolution in light of the fact of the many OCWEN missteps it continues to do and that can have significant consequences on my person, family and our home. For an organization to make a representation of the existence and submission of an important document such as a Notice of Default, when in fact it acknowledges and confirms it can not produce the document or any evidence of its existence is unethical and unacceptable. I trust your office can bring some sense into this in reaching an amicable resolution. Thank you in advance for your assistance. XXXX.
Company Response:
State: FL
Zip: 33134
Submitted Via: Web
Date Sent: 2017-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No