Date Received: 2017-03-02
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I had a mortgage loan with Ocwen that is still showing on my Credit reports 3 years after the Is till statue of limatation has passed I would like it to be removed it was 1st reported XXXX XXXX and the XXXX drop off date was XXXX XXXX NOTHING IN THE BOTTOM WAS RELATED TO SO I CHECKED MAKING PAYMENTS
Company Response:
State: GA
Zip: 31525
Submitted Via: Web
Date Sent: 2017-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-02
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Victim of robot-sighning, OCWEN mortgage co, 10 year old loan. Title work at XXXX XXXX XXXX XXXX does not list us as owners mor OWCEN as mortgage co
Company Response:
State: IN
Zip: 46260
Submitted Via: Web
Date Sent: 2017-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-02
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: I am submitting a complaint against Ocwen Loan Servicing LLC based in XXXX and XXXX Florida. I believe RESPA has been violated in several different ways at this point. On XX/XX/XXXX we received an Intent to Foreclose Notice from Ocwen notifying us that if our account was no brought current by XX/XX/XXXX we would be in default. The breakdown of the Monies were : Principal and Interest : {$2900.00} Interest Arrearage : {$0.00} Escrow : {$1500.00} Late Charges : {$2900.00} Insufficient Funds Charge : {$80.00} Fees/Expenses : {$13.00} Suspense Balance : {$0.00} Interest Reserve Balance : {$0.00} Total Due : {$7500.00} ( with late charges, etc ) On XX/XX/XXXX and XX/XX/XXXX Ocwen was paid each time {$2200.00} to total XXXX. This was the XX/XX/XXXX payment and the XX/XX/XXXX payment, and the amount of mortgage payments/monies due according to the XX/XX/XXXX Intent to Foreclosure notice that was mailed to us. These monies did not include late fees, as I had spoken previously to a customer service representative about late fees in the past, and after much upset she assured me that late fees could be resolved at the " end of mortgage ''. I work in a XXXX and took an XXXX pension loan to satisfy this default. We paid both payments, XXXX and XXXX through phone pay system and went about our business. We made another payment XX/XX/XXXX for the XX/XX/XXXX payment. Finally, thinking we are now on track and all is well. We had no mortgage statement sent to us in XX/XX/XXXX or notice that anything was amiss. Nor were we notified that late payments had been assessed. In XXXX, we then receive a notice from Ocwen stating we are late with our XXXX payment and a late fee has been assessed. Our XX/XX/XXXX payment was applied to our XXXX mortgage they state when I call Ocwen. I am first sent to someone I can not understand in XXXX. I request US only representative and am told all of this. I explain there is an error since payments were made per the requested amount per " Intent to Foreclose '' notice and then the subsequent payment made XX/XX/XXXX. I told by the first representative that she can not get past the first part of my account and then sent to a Mortgage Escalator who tries to tell me the same. In XX/XX/XXXX we receive an Escrow Notice that we have an Escrow Shortage anticipated for the next year and we are informed our NEW PAYMENT starting XX/XX/XXXX will be in the amount of XXXX. I receive the Escrow payments anticipated with the notice. The cushion is to be XXXX for the upcoming year. When we receive notice in XX/XX/XXXX that our XXXX payment is late?? ... We have an obscene amount of money that we owe : {$2400.00} is now DUE????? Mind you our payment has been {$2200.00} the entire year!! Our new payment is not to begin until XX/XX/XXXX. So..WHY DO WE OWE {$2400.00} for a supposed missed payment in XX/XX/XXXX??? This is is clearly an ERROR! I sent a complaint to the BBB about this and the response that I recieved back from OCWEN from XXXX ( Consumer Analyst Office of Ombudsman ) writes that we were sent an additional Notice of Escrow thereafter the original notice for XX/XX/XXXX and XX/XX/XXXX??? She did not, however include this with the other evidence of letters sent by OCWEN during XX/XX/XXXX-XX/XX/XXXX. At this point, I feel many violations have occurred by OCWEN. My husband and I have experienced hardship for some time. My husband works as a XXXX and due to the state of the economy has had a difficult time making a living. He has been XXXX form much of the almost 19 years we have owned this home. Not until recently did he gain employment with a XXXX and is able to make ends meet. He began this employment XX/XX/XXXX. We have had financial hardship for a long time. We need real help from someone on the Consumers side. I feel strongly there have been several errrors and violations of RESPA by Ocwen.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2017-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-02
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: they are wrongly seeking foreclosure judgement against me. the debt they are trying to collect was modified by our chapter XXXX bankruptcy plan. they were court ordered to modify the debt and are in contempt of court. they are trying to collect for fees and charges that they are forbidden from collecting by the provisions of our bankruptcy plan. I sent them several qualified written requests and proof of their errors but they will not correct my account. I provided their attorney with the modification, proof of all payments and court documents that prove we were not in default. The proof of claim that was submitted by XXXX Bank in our bankruptcy case has a different Note than the Note they 've presented in this case. They 're attempting to collect on the same debt with XXXX different Notes that they 've asserted to be the TRUE promissory Note. There 's only XXXX legal promissory Note. they have no case yet they continue to push through with their fraudulent documents. Furthermore, XXXX XXXX, an Ocwen representative signed an affidavit regarding the factual accuracy of our account despite Ocwen 's failure to do a Bankruptcy account reconciliation when we were granted a discharge. Ocwen did not do a bankruptcy account reconciliation until XXXX 2016, more than 2 years after they were legally required to.Their attorney, XXXX XXXX, submitted an affidavit declaring that he has " a continuing obligation to amend his affidavit in light of new discovered facts following its filing '' and certified the accuracy of the affidavits filed. However, he stated in the default hearing that he did n't read the modification agreement. The Agreement was attached as Exhibit A in my Answer. He also lied to the XXXX during the Summary Judgement Hearing that I missed due to a family emergency. He told the XXXX that he communicated with us but he never did, not once! he stated that they were willing to make loss mitigation or discovery efforts but they need participation from us. I gave him proof of everything, I have participated in every way possible! He lied several times to the XXXX because we were n't there to contradict him. they have misrepresented the amount of the debt, made false statements to collect on this debt, and seek to collect on a debt that their client has no legal right to. We were not in default. Ocwen 's unwillingness to correct my account as required by RESPA, the XXXX, and the FDCRA has subjected me to undue hardship and emotional distress!
Company Response:
State: OH
Zip: 44129
Submitted Via: Web
Date Sent: 2017-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-03-01
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My home of 27 years is being foreclosed on by XXXX, from an IndyMac loan. I wanted to apply for consideration under the settlement agreement DOJ vs XXXX. My loan is being serviced by Ocwen Loan number XXXX the name on the Loan is XXXX XXXX. I am trying to sell the home but XXXX gallon in ground oil tank, a 112year old clay tile roof, a 60 year old leaking steam boiler, and an asbestos abatement problem require a six figure investment before a sale could go forward. If there is an application for assistance or consideration I would appreciate your help. My wife and I are both XXXX declared bankruptcy in XX/XX/XXXX due to the mortgage issue with ocwen when they changed the terms of our loan in XX/XX/XXXX not only switching to a libor adjustable rate but the payment options were reneged on. Is there a way to apply for consideration under XXXX settlement? Ocwen has not been able to help. Contacting the bank directly has not gotten any response. Thank You XXXX Thank You, XXXX XXXX
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2017-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-03-01
Issue: Loan servicing, payments, escrow account
Subissue:
Consumer Complaint: Ocwen send me a notice that i need to send {$1200.00} for escrow which I did to keep my payment at XXXX per month, then they sent me a new payment of XXXX per month when i asked them way the increase they had no answer. This is my second time filing against this company, why they are still alowed to contunie in business I call XXXX in XXXX to bring this company
Company Response:
State: NY
Zip: 11735
Submitted Via: Web
Date Sent: 2017-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-02-28
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: XXXX I secured a loan modification for my mortgage through Ocwen. My first trial period and payment started XXXX. XXXX payment was paid and accepted. XXXX payment was paid and accepted. when I went to make the final trial payment for XXXX my payment was not accepted. I was making payments via XXXX or XXXX. When I called Ocwen in XXXX, with regards to me not being able to make my XXXX mortgage payment I was told that my loan modification had been denied because Ocwen did not receive the sign agreement in a timely manner and because of that Ocwen will not accept any more of my payments. I disagreed with Ocwen stating that my loan modification agreement was n't received on time and that I had proof and receipt of time and date when paper work was sent to Ocwen. I disputed this with Ocwen escalations department with regards to my loan modification and attached copies of signed loan modification agreements which verified receipt of date to Ocwen. I have spoke to XXXX of Ocwen specialist regarding my situation. XXXX of Ocwen representative one whose a supervisor told me that my loan modification effect should have been approved and executed because the loan modification agreements was returned in a timely manner. I have yet to get resolve for this matter. I have been scheduled weekly phone apts with Ocwen since XXXX. Ocwen has continue to lie and give me the run away with my loan modification. Ocwen has did nothing in good faith to resolve this issue. Ocwen has broken so many laws while dealing with my case. Even though I 'm still in dispute with Ocwen regarding n loan modification with no resolved i received paper work from attorney representing Ocwen regarding foreclosure. I have documentations, dates time and witnesses on my be half, thank you
Company Response:
State: IL
Zip: 61115
Submitted Via: Web
Date Sent: 2017-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-27
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: My mortgage servicing company has repeatedly given me inaccurate information in regards to my mortgage loan servicing and loan modification package documentation. I contacted my servicing company when I fell behind on my mortgage payments. They set up an outlined repayment plan, and then waited 20 days to send a letter of acceptance which was 2 weeks past the due date of any payment plan down payment, so I missed the date and the subsequently, the plan was denied. I called back a second time to set it up again, and the CS rep miscalculated the repayment options, and then it was denied again. They then told me to submit a full modification package to see if maybe the modification would be accepted, but continue to be missing documentation and my loan is now in foreclosure. I have had the loan modified previously, and was unaware that they could not charge me a modification fee, but going through paperwork ... I was charges {$900.00} to modify the loan along with thousands of dollars worth of " misc fees ''. I also have several years worth of loan documents that are not currently available on my loan from its beginning ; 5 years of statements, payments, and tax records that can not be accounted for, as well as current years taxes and insurance bills that have not been paid and kept current. I have been billed by my local tax authority as well as my mortgage insurance company for monies due that should be paid from my escrow account.
Company Response:
State: ID
Zip: 835XX
Submitted Via: Web
Date Sent: 2017-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-02-26
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have applied more than 5 times over the years for a refinance. I 've Never gotten to speak to a person who XXXX. I 've been denied a lower interest rate from XXXX percent. I filed a complaint with the Indiana Atty. generals office and a representative from Ocwen denied I applied for a refinance. They placed me in foreclosure proceedings and chagred me a fortune for their atty. fees.
Company Response:
State: IN
Zip: 46226
Submitted Via: Web
Date Sent: 2017-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-02-28
Issue: Settlement process and costs
Subissue:
Consumer Complaint: I received pretender lender loan servicer " Ocwen Loan Servicing '' mortgage statement, XX/XX/XXXX. between XXXX and XXXX Ocwen Loan Servicing used Homeward Residential and American Home Mortgage robo-employees as a court XXXX tool to phony up a XXXX lawsuit against me by using forged fabricated documents and robo-witnesses. Ocwen Loan Servicing made several attempts through the years to rip off my home I own free and clear. I do not owe Ocwen Loan Servicing a single penny, never have and never will. Ocwen Loan Servicing used fraudulent foreclosures, using its cozy relationship with altisource to phony up fraudulent trustee sales, using sale threats as a weapon, that if I did n't sign the loan modification settlement they would proceed with fraudulent trustee sale and I would lose my home I own free and clear. I have serious health troubles, I signed the fraudulent {$750000.00} loan modification under stress and fear to stop the altisource fraudulent trustee sale that was taking place in just days. Ocwen Loan Servicing and its lawyers have been harassing me for years, which has caused me serious life threatening permanent health troubles which will be proven in court. With the support of my doctors and new lawyer I will be given my rights back and be given a fair jury trial. I will be retaining attorney " XXXX '' XX/XX/XXXX, she will be serving Ocwen Loan Servicing with summons. Ocwen Loan Servicing stop harassing me, stop using your cozy relationship with altisouce to further threaten me and push me around. I do not owe Ocwen Loan Servicing a single penny. I will not pay pretender lender loan servicer " Ocwen Loan Servicing '' {$750000.00}, over {$200000.00} more the {$550000.00} Option One Mortgage Loan that was paid off over 10 years ago. I pray in the name of XXXX that you please give those Ocwen XXXX employees terminal XXXX so they will stop harassing me and leave me alone, and so they will feel the pain of what its like to be tortured for years. Amen!
Company Response:
State: CA
Zip: 91709
Submitted Via: Web
Date Sent: 2017-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes