Date Received: 2018-04-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: This Short Sale has been in process for over a year and has been delayed by OCWEN, not I, XXXX XXXX XXXX. I have put a tremendous effort in order to complete this Short Sale and am determined to complete it and leave on my own volition since it has been my family home for over 50 years. I have attached the new contract with the existing cash sale for over a year and the corrected Settlement Statement in order to expedite this Short Sale in 30 days or less. Please note OCWEN keeps putting off the Sale for only XXXX XXXX on the Settlement Statement and before that an " e '' was missing from the word Street on the physical address. Please help us reach a solution.
Company Response:
State: LA
Zip: 70072
Submitted Via: Web
Date Sent: 2018-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-04-08
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Ocwen has made an attempt to call me around XXXX, Saturday, XX/XX/2018 - this is in regards to collect a debt. Any information will be obtained and used for that personal business matter - however, if I remember correctly, we are on a balloon plan with them, so with that being said, this $ XXXX amount of debt owed, does NOT have to be paid, until the balloon payment plan that we are on, is settled and paid off. They call me once every month to remind me that the amount of the $ XXXX debt is owed, yet, we are in the mist, of trying to keep other bills current, and paid. But also last time I checked, we are current with the mortgage payments, so why are they still harassing / bugging for $ XXXX worth of late / misc. charges?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92201
Submitted Via: Web
Date Sent: 2018-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-04-07
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: During my bankruptcy, I try to modify my loan. Ocwen agreed to do so. I did my trail payments successfully and then signed the agreement letter. During this time suddenly Ocwen refuse to do the modification. on XX/XX/2015 they sent me a letter saying that Bankruptcy court denied approving the modification. Since that time Ocwen did not provide me the letter from Bankruptcy court saying about this denial. I would like to have that letter. Ocwen also did not maintain the interest rate they suppose to charge me. I have an email which I sent to Ocwen in some detail, I am going to send to you for your kind information and consideration. Please help me. thanks
Company Response:
State: VA
Zip: 22150
Submitted Via: Web
Date Sent: 2018-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-04-06
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: This is the third complaint to the CFPB on this death/assumption/modification closing. No one seems to be on the same page. They have sent all the same paper work requesting executorship for my daughters estate before they can talk to me? I have received two packages now of final paperwork which has already been signed notorized and returned to OCWEN. To date OCWEN has only retaliated for my complaint by changing the terms and transfering my deceased daughters loan which had been transferred to me, back into her estate? Legally you can not do this. The loan was transferred to XXXX who is now requesting {$8000.00} instead of {$12000.00} which Ocwen claims to have forgiven : Current Terms were : Unpaid Principal Balance : {$21000.00} Interest Rate : 10.375 % Remaining Term : 188 months? Loan maturity date : XX/XX/XXXX Proposed Terms are : Unpaid principal balance {$33000.00} Principal forgiveness : {$9000.00} Amortizing unpaid principle balance : {$24000.00} BALLOON PAYMENT : {$4200.00} INTEREST RATE : 3.875 % REMAINING TERM : 213? REMAINING AMORTIZATION TERM : 245? Modification Effective date : XX/XX/XXXX? Loan Maturity Date : XX/XX/XXXX. I continually questioned the terms of the death/assumption/modification and finally received this unofficial non RESPA document. I was told that there was no BALLOON NOTE and all this information would change after the trial period? It was not changed but instead my daughters loan was transferred to cover up this disaster. In addition I was continually questioned as to where I got the document? So I gathered I was not supposed to know that I was being defrauded and taken advantage of. I was promised by the OMBUSMAN department that they would adjust the junk charges added to my loan previously appraisals, inspections, title search which was charged more than once etc. when this loan was paid off? No one addressed this and now OCWEN is saying this never happened? Why would I lie. Is it a technicality that transfer does not mean paid off? Ocwen is now requesting estate documents before they can talk to me? Documents that were provided last year in order for them to provide a mortgage assistance acceptance form and final notorized borrowers acknowledgement. The payments are current to XX/XX/XXXX and all payments were made as agreed per the contract we are into 7 payments and no one is paying attention. All documents have been provided after CONTINUALLY CONTACTING OCWEN and finding someone who explained that most people there do not know whats going on and he sent the final documents to me. The modification payments first started in XX/XX/XXXX. My personal information and paper work was sent to the wrong place. My personal information was sent to an attorney who was no longer my attorney. I did not want my information shared or breached with anyone. No one is addressing this issue? So there were mistakes and servicing errors from XX/XX/XXXX up until now. NO FINAL DOCUMENTS WERE SENT IN XX/XX/XXXX. The first modification payment was made in XX/XX/XXXX again when I FINALLY received the paperwork from that mixup and servicing error. The same servicing error has occurred again in the finalizing of the documents. The only thing I could do is continue making the payments which I did and will do until these errors or corrected. OCWEN needs to own up to these mistakes and make things right for their mistakes. Sure I finally got the documents to notorize and finalize this transaction. OCWEN can't just say I did not do this in XX/XX/XXXX because I could not, because I did not have the documents then, just as I did not have them in XX/XX/XXXX when they were sent to someone else. The final documents were not sent in XX/XX/XXXX as stated. Only to find that OCWEN is trying to say that the contract has not been finalized with everything that has gone wrong with this entire process because of the retaliation from the attempt to rob me and my deceased daughter with a pen. PLEASE, PLEASE HELP.
Company Response:
State: MO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-04-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In mid-XX/XX/XXXX, I called Ocwen directly to discuss a possible modification to my loan. I was informed that I qualified to apply for a modification because of my increase in income and was instructed on where to obtain the application and provided a fax number to send all documentation. I believe Ocwen miscalculated my income My monthly gross is {$4.00}, XXXX My monthly expenses are {$870.00}, leaving me with a {$3300.00} surplus! When I fell behind, it was due to a financial blow, since then my income has increased substantially and I provided that proof to Ocwen. The denial letter stated two reasons of denial : 1. Account is greater than 90 days delinquent 2. Could not be offered a payment that is within the guidelines of modification Ocwens modification program They also provided projected terms but stated is " was not affordable ''. I agree I am behind, but I am willing to keep my home, I WILL TAKE THE PROJECTED TERMS BECAUSE I CAN AFFORD IT. I sent Ocwen a letter requesting to postpone the sale date for XX/XX/XXXX and review my application. I have attached a copy of that letter here along with the denial letter. I fell behind a year ago on my payments because my daughter was having XXXX XXXX which turned into XXXX. As a single mother, I had to take time off work to take my child to her appointments. Why am I being treated like a criminal? I thank XXXX all that has passed ; all I need is to save my home. I intend to pay back Ocwen what I owe.
Company Response:
State: IL
Zip: 60586
Submitted Via: Web
Date Sent: 2018-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-04-05
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On XX/XX/XXXX, I contact Ocwen because I received an alert from XXXX XXXX that changes had been made to my credit report. I saw the changes on XXXX XXXX and that Ocwen had included a note and added to the amount I owe them. The note states that my house was " Affected by natural disaster ''. This is not true and I've told them this on several occasions when they asked me. I spoke with agent # XXXX XXXX XXXX ( a Relationship Manager ) this morning and told him I want this removed. Instead of telling me they'd remove this incorrect information, he proceeded to let me know that it doesn't affect my credit score so no harm has been done. I reiterated that I want it removed immediately. He then starts telling me how Ocwen uses this information and that it doesn't affect me at all. I still told him I want it removed. I'm including a screenshot of what XXXX XXXX shows. The second item is the increase in my loan amount to {$820000.00}. The actual balance showing on my XX/XX/XXXX statement is {$580000.00} ( {$340000.00} principal ; {$240000.00} deferred ). I'm including a screenshot. I told him repeatedly that Ocwen has added {$240000.00} in error to my balance. I've included a screenshot of this as well. First he told me the amount was correct because I do have a portion of my mortgage that's deferred. He then stated that they've added the deferred portion to my account because I defaulted on my loan less than 3 years after I received my modification in XX/XX/XXXX. To his point, the deferred {$240000.00} should have been forgiven because I have not defaulted since my modification in XX/XX/XXXX. I told him I haven't defaulted and asked for the dates in question so I could have this amount removed as well. He put me on hold several times then came back with a totally different answer. I told him that the deferred amount is not what I'm talking about and that the amounts are different and they've essentially added the same approximate amount twice to my balance. He kept telling me he didn't see it so they didn't do it. I went around and around with him about this and he told me to escalate the situation to get an answer. When I asked for the email address where I could send proof that they reported this in error, he said there's no email address. I'll have to fax or snail mail my information. What! They make it so difficult to handle issues with them and their processes are always so difficult. Their agents are almost never helpful and have difficulty understanding your concern so you repeat the same information. Even escalating issues are difficult and the supervisors and managers are not usually helpful either. In conclusion, I want the note about my home being part of a natural disaster taken off of my credit report. Additionally, I want the amount they added, {$240000.00}, taken off of my credit report as well because I do not owe it and I want the amount of {$240000.00} deleted from my balance because I have not defaulted within the three years following my loan modification in XX/XX/XXXX. My remaining loan balance should then be approximately {$340000.00}.
Company Response:
State: CA
Zip: 91354
Submitted Via: Web
Date Sent: 2018-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-04-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: When I purchased my home XX/XX/XXXX, after settlement I was informed the home had 2 HOA 's instead of the one we agreed to in settlement. Thereafter it was always a struggle to pay both. In XX/XX/XXXX I lost my job, I was still paying the mortgage using my retirement savings. I reached out to Ocuwen, my loan servicer since my mortgage company went bankrupt, for help. They told me there was no way they could help unless I stopped paying the mortgage. Since in XX/XX/XXXX, I was almost out of retirement funds, I followed their advice. I went through the process of filing a modification to the loan three times. On the third time, in XX/XX/XXXX, I decided to list the home for sale since I wasn't sure what the outcome would be and it was schedule for auction XX/XX/XXXX. My realtor found a buyer for $ XXXX, I owed $ XXXX. The buyer was scheduled to settled XX/XX/XXXX. Ocuwen refused to accept the buyer and put the foreclosure on hold. The home went through the auction, I never heard anything else from Ocuwen. In XX/XX/XXXX I received a XXXX for $ XXXX debt write off. What are my writes because I do not feel like any of this was handled properly. I feel like Ocuwen set me up to take my home.
Company Response:
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2018-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-04-05
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Ocwen erroneous reported me as 30 late for XX/XX/XXXX and XX/XX/XXXX. I raised my hand XX/XX/XXXX and my credit report is still wrong. My score dropped 40+ points. I am presently in the process of refinancing and when my lender received notice of the mortgage late, my interest rate increased from 4.1 % to 5.378 %. Also in XX/XX/XXXX, I obtained a modification with Ocwen and my credit was not suppressed while I was in an approved workout which is also affecting my credit and my escrow was not spread correctly leaving me with an escrow shortage.
Company Response:
State: NJ
Zip: 08060
Submitted Via: Web
Date Sent: 2018-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-04-05
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Hi my name is XXXX XXXX, my loan is with XXXX XXXX they are the lender and Ocwen is the serviced. my loan is a subprime lending loan. each month i receive statements with different amounts for my monthly payment, also my interest was suppose to cap off at 4.5 from a modification from 2008 the interest has went beyond that and they are now saying my loan do not allow modifications, there is a lot of illegal stipulation attached to this loan. i need help, my back is against the wall they are trying to take my home saying my loan do not allow refinancing and i have no equity. XXXX XXXX has been in the spot light with senator XXXX XXXX, i need someone to help me get equal justice, they have made my owning a home turn into a nightmare. I have developed medical conditions dealing with these lenders, such as XXXX XXXX XXXX, i have been taken advantage of in the highest inhuman way. this is horrible what happen to me this subprime lending. i do not wish it for anybody. if it had not been for my belief in XXXX, i do not know how i would have made it thus far, XXXX is my strength in the mist of it all. respectfully yours, XXXX XXXX.
Company Response:
State: MA
Zip: 02301
Submitted Via: Web
Date Sent: 2018-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-04-04
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I originally asked for help by uploading to Ocwens website the completed Loan Modification forms and documentation as requested on their site on XX/XX/XXXX. I heard nothing and nothing was showing on their website under modification status. Since I heard nothing, I emailed the forms to Ocwen on XX/XX/XXXX. I still heard and saw nothing. I faxed the forms on XX/XX/XXXX and received and email on XX/XX/XXXX that my relationship manager was XXXX XXXX. I heard nothing from him. On XX/XX/XXXX, I called to ask what was happening and was told that I did not send in all the requested information ( though I did and I have copies of what I sent every time ). I complied and faxed in the " additional '' information requested and we set up an appointment with XXXX XXXX for XX/XX/XXXX. On XX/XX/XXXX, I received a call and was informed that XXXX XXXX was not available and I spoke with someone else who informed me that my forms were not complete/out of date. I uploaded the " new '' forms on their website and set up a new appointment on XX/XX/XXXX. On XX/XX/XXXX, I received a no call at the appointed time. I called and set up a new appointment on XX/XX/XXXX. On XX/XX/XXXX, I received a call and was informed that XXXX XXXX was not available and I spoke with someone else. He told me that my pay stubs were out of date and I would need to get them updated paystubs before they could continue. We set up a new appointment forXX/XX/XXXX. I UPLOADED, FAXED and EMAILED the update and requested notification that they had been received. I received no notification. On XX/XX/XXXX, I was informed that XXXX XXXX XXXX was assigned as my new relationship manager, for which, based on the history above, I was relieved. I was also informed that I did not provide proof of the additional income. I told the representative that it was sent in and that he needs to look at what was sent. Surprisingly, he found the documents right there in front of him. He told me he would submit it to the committee for review. He scheduled a new appointment forXX/XX/XXXX. After my conversation with the representative on XX/XX/XXXX, I sent an email letter to XXXX XXXX outlining what I listed above. I copied XXXX XXXX, the President and CEO on the letter because I was not getting any help from the lower level. ( I still have not received a lower level notice on my email letter. ) However, the office of the President sent the complaint to their Ombudsman and on XX/XX/XXXX, I received a response where they claimed they responded to me and listed mail that was sent. They did not put up the information on their website under the " Loan Modification, Check status of Your Application '' section where I was looking for updates. Not once has any notice or update appeared on their website that I am aware of. I was told to check on ocwen.com for updates. I have frequently checked ocwen.com for status on my paperwork and not ONCE has there ever been anything posted about missing/outdated paperwork that needs to be submitted. There has been no confirmation and no updates whatsoever. Not once in any of these appointments have we discussed the help of which I am so sorely in need. Not once have I actually talked to my assigned relationship manager XXXX XXXX. Nor have I had a conversation with XXXX XXXX After 6 months of trying to get help, the office of Ombudsman informed me that as of XX/XX/XXXX, all my paperwork had finally arrived. Basically, I tried for one half of a year to get a modification done to help me because my dire financial position was so difficult and every time I contacted them, save the email to the president, I was informed that I still needed to send in documents, the same documents that I had already sent multiple times. This was unnecessary stalling on the part of Ocwen. On XX/XX/XXXX, I received a Decision on Your Request for Mortgage Assistance from Ocwen. They denied my request. The reason for the denial : The account is current and after reviewing the information provided, we have determined that the account is not at risk of default. The accountholder has sufficient net income to pay the current mortgage payment. As of the time of the writing the account was current because I was forced to with draw money from my 401k and my XXXX retirement accounts, neither of which had a substantial balance, but was around {$20.00} to {$25.00} thousand only. I pointed out the need for the retirement withdrawal in my correspondence with Ocwen just to make sure I did not get foreclosed on. As of that date, I have not had sufficient income to make the payments and am now 4 months late again. I am now submitting another request to take out the more of my depleted retirement so that I can make these payments. I sent to Ocwen my income and expenses which clearly show that I am in need of assistance as my income is not sufficient for the used car loans and mortgage payment. ( I do have a large family so living expenses are large also ). I work two jobs and start at XXXX XXXX XXXX XXXX and end at XXXX XXXX XXXX. I'm doing all I can. Economic times are tough. I need the modification to survive. Now I must point out that my taking money out of the retirement account is not without consequences. The IRS penalty for early withdrawal for a hardship is 10 % plus ordinary income tax, and at the 15 % tax rate, that means I need to pay an additional 25 % minimum for any withdrawal I am forced to make. That is really going to hurt when I already do not have enough money to make the normal cost of living payments yet to Ocwen, I dont need help. In addition, I would like to point out that Ocwen is charging me a late fee every month, which is extra money for them, and they are charging me for BPOs on a monthly basis to make sure my property is still in good condition, and other fees for whatever they feel they want to charge, for which, I really cant do anything about. So not only do I have to pay the cost of my mortgage which I can not do without a modification but now, because of their refusal and slow processing, but I have to pay all these other fees. It can be difficult to get a hold of me and I work in a place where phone conversations are not easy nor private. Yet I have made the last 4 appointments when my assigned relationship manager was not able to make it. In communicating with them, it would be easier to conduct business through email or online chat, but I was told this was not possible. They said they couldn't even leave a message on my phone with anything more than a " please call ''. Now, since I was rejected for modification by Ocwen, I have been searching for other alternatives. I have found a local mortgage company that is willing to work with me, who is willing to do a refinance/consolidation and home repair loan to help me get back on my feet. I have worked hard to get my credit scores up to qualify and this week, I got there. The mortgage agent said that we could now qualify for an FHA loan at a lower interest rate then what I am paying at Ocwen. Plus according to him, the company is much better to work with then Ocwen based on Ocwens reputation. After telling me that we could qualify for the FHA loan, he texted me back and said there was a problem because Ocwen now is not showing on any of my credit reports, but the last one that he pulled about a month ago, showed Ocwen loan was in modification, which it certainly was not. So Ocwen appearing and disappearing on my credit report and reporting modifications when none was granted and because of the late payments caused by the delay has now stopped my progress in refinancing my mortgage away from Ocwen. Can you help me?
Company Response:
State: UT
Zip: 84094
Submitted Via: Web
Date Sent: 2018-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A