Date Received: 2022-10-29
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I made a payment of {$1500.00} from my XXXX personal checking account to my Chase XXXX credit card to make payments for my hotel stay on a foreign trip. Upon charging my card this morning, the payment was declined for insufficient fund when it is showing that the payment had gone through. I reached out to the Chase XXXX credit card and I was informed that my payment was put on hold for a week. I explained to them that I had made this payment to the card to cover for my hotel stay now I am stranded at a Hotel in a foreign land and every attempt I made to resolve my situation with Chase XXXX credit card representative and their supervisor to release the payment that is showing had gone through to allow me pay for my stay was unsuccessful. I have to reach out here because this is wickedness and inhumanity by this financial institution to hold back my money and putting me in a very frustrating and embarrassing situation, and they refused to do anything about it. Now I am stranded in a XXXX in XXXX, unable to pay for my hotel stay because of this credit card company.
Company Response:
State: TX
Zip: 77494
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: I got sent a check and deposited into my bank account thinking it was real once deposited. I sent some of it to the person who gave it to me thinking nothing of it and I believe it is fraud. This all happened XX/XX/2022 between the times of XXXX XXXX through XXXX
Company Response:
State: ND
Zip: 582XX
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On Friday XXXX I deposited money into my account and tried to withdraw money but I was told that I wasnt allowed to do that. I also tried to XXXX my husband money and it said my transaction was canceled. I called chase bank and they said my account was on hold and no one could tell me why or how long it was going to be on hold for. I recently deposited a check that I thought was good on XXXX because I was selling some of my furniture and the person I was selling to sent me a check. Clearly that person is terrible and they put me in a bad spot. I got a notification a few days later saying the checked was flagged as a forgery and that the money was returned. But no one told me that my account was on hold. If I had known my account was on hold, I wouldnt have deposited a check into my account, knowing I cant access it. No one can tell me how long this will take and I am frustrated because I have bills to pay and I need access to my money now! The check was bad, okay return it but there was no need to put a hold on my account because the money that is in the account, is mine and I need access to it asap.
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Late XXXX-early XXXX, I get a notice my savings account is going to be closed XX/XX/XXXX I called about 10 day closure notice XX/XX/XXXX tries to talk In person about closure. I was told the closure is already in process, and can't be stopped XX/XX/XXXX called again to try to get the funds from the account. XX/XX/XXXX scheduled meeting about the funds I never got. Told they would get back to me and they havent.
Company Response:
State: OK
Zip: 74105
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/XXXX, around XXXX, Chase Bank restricted my accounts ( both checking and savings ) and informed me that they will close my account soon, but did not provide any reasons for that. The specialist told me that we after the account is officially closed, they will send me the check for the funds in my account in 12-15 business days. On XX/XX/XXXX, my accounts were officially closed. Since the official closure, I made numerous phone calls to Chase Bank, and the information provided by the specialist is not consistent and makes them untrustworthy. It has been for 16 business days and 23 calendar days since then, I made a phone call to check the updates yesterday, the specialist replied that they were still reviewing my funds and could not provide a specific date when they could finish the work. It cause serious inconvenience to my life, and they still continue to delay the date of sending me the check.
Company Response:
State: NJ
Zip: 073XX
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: Any bank accounts opened after XXXX And XXXX, which closed my account and never cashed my {$1300.00} check I deposited mobile
Company Response:
State: MI
Zip: 48504
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/XXXX I opened a savings account with Chase because I was starting a new job. I deposited my first paycheck of {$1700.00} on XX/XX/XXXX and I also transferred {$370.00} on XX/XX/XXXX from my XXXX to the same Chase savings account. My Chase Savings account was closed by Chase and I contacted their customer support. They told me that the check deposit was flag as fraudulent because they could not verify the maker of the check. They ask me to provide them a number that they can call to verify that my company was the maker of the check. I tried providing them a number, but they told me that number is not valid. They then told me to go to a local branch to get it resolved by showing them a copy of my paycheck. When I went to the local branch, I provided the agent with a copy of my paycheck and also a screen shot of my XXXX to prove that it was my account. I thought the XXXX was verified but, I have not received the {$370.00} back. And again the agent told me that they need to have a number to call to verify the check. So then, I contacted my company 's payroll department and they told me that due to company policy, they do not allow external parties to contact them. However, they did provide me with official documentation to prove that they are the maker of the check. So I contacted Chase again, but they still telling me that I need to have a number that they can call or I have to go in to a local branch with someone from the company that can verify that they are the maker of the check...
Company Response:
State: NY
Zip: 11230
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: In XXXX of this year, Chase decided to include XXXX transactions as " cash advances ''. I reviewed their definition of cash advance, and a XXXX transaction does not qualify. To make matters worse, I received absolutely no warning of the change. No email, letter or other communication warned me that I'd be charged {$10.00} plus interest for every XXXX transaction. I've now been charged well over {$100.00} worth of fees. I've attempted to resolve this with the credit card company via phone, email and XXXX XXXX. Each time, I've been told that they tried to process a refund, but that the request was denied. I researched this matter on XXXX and learned that many other consumers have also been charged these unexpected fees and interest for XXXX transactions without any warning about the change of Chase 's policy.
Company Response:
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-30
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: Complaint and XXXX to JP Morgan Chase re their payment for home insurance policy in XX/XX/2022 XXXX JP Morgan Chase must explain under which authority they made payment of my home insurance in XX/XX/2022 if JP Morgan is not a mortgagee. JPMorgan must provide XXXX the name and contact information of of a responsible individual who made this payment ; and the name and contact information of a responsible individual who authorized JP Morgan to make this payment.
Company Response:
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2022-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-30
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: My credit has been stolen. I have placed a freeze on my credit and have an open police case in XXXX XXXX California. I see a New unauthorized Loan on my Chase account. Account : XXXX Amount : {$44000.00} Vehicle : XXXX XXXX XXXX
Company Response:
State: FL
Zip: 33012
Submitted Via: Web
Date Sent: 2022-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A