Date Received: 2022-11-22
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I have been the victim of fraud and Chase bank refuses to do anything about it. I am currently out of more than {$4000.00}.
Company Response:
State: CA
Zip: 919XX
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Please be advised, on Tuesday, XX/XX/XXXX around XXXX XXXX The Chase Bank Agent, XXXX XXXX stole my check number # XXXX XXXX, Amount {$2.00} XXXX. On Friday, XXXX XXXX, I reached the Chase Bank located at XXXX XXXX XXXX XXXXXXXX XXXX XXXX, NY-XXXX due to the fact I reported above. Unfortunately, XXXX XXXX XXXX denied and his Supervisor call the XXXX Police Officers who said that the Supervisor did like to see me around the Chase Bank meanwhile I am a Chase Bank customer since XXXX
Company Response:
State: NY
Zip: 10036
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-23
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: Due to hacking, account tampering and wrongful death and stolen paperwork and problems recieving mail due to victims report making me undiscoverable under XXXX XXXX and XXXX XXXX anXXXX XXXX XXXX XXXX, I have had troubles with recieving mail and funds in my name on several banking sites and missing XXXX Address changes and affidavits are being put in without consent. And the location I recieve mail from lies to me about recieving mailXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX because of this issue anXXXX XXXX XXXXXXXX that were lost or handed out to the wrong people. I don't have any case management or care takers just in case this Is being said posing any issues. XXXX XXXX XXXX XXXX These are all bank account that someone has set up with out my knowledge and could be stealing my funds My XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and there is a person using his identity but my father does have consent due to a wrongful death experience
Company Response:
State: CA
Zip: 91745
Submitted Via: Web
Date Sent: 2022-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-22
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I applied and received the XXXX XXXX XXXX Credit Card in XX/XX/2020. The XXXX XXXX pandemic hit, and all airline travel was suspended. I was unable to take advantage of the XXXX benefit that was heavily advertised as a major factor for this card and it's {$450.00} annual fee. I reached out to Chase Credit Card servcies at XXXX to request any compensation. My logic : I paid for a benefit that was not provided. Chase stated they were not authorized to refund or offer any compensation. I contacted XXXX XXXX to determine if there was any compensation for card holders impacted by the pandemic. I have paid {$900.00} so far and in XXXX the fee will increase to {$520.00}. I am reaching out to the CFPB to determine if there is recourse for compensation before I terminate this card.
Company Response:
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-23
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/2022, I purchased one pair of shoes while on vacation in XXXX XXXX from a store called XXXX XXXX. The cost was XXXX XXXX pesos, which converted to XXXX {$72.00}. The vendor ran my credit card twice for the same purchase without my approval/knowledge. When I returned to the XXXX a couple of days later, I had a fraud alert from Chase XXXX saying it looks like I had a double charge. I contacted Chase and disputed one of the charges and on XX/XX/2022, they reversed one of the charges and rate adjustment fee. Over a month later, I received a letter from Chase telling me the XXXX shoe store had provided information that both charges were legitimate. On XX/XX/2022, Chase added the charge back to my account. I went to my Chase branch in person on XX/XX/XXXX to dispute that charge. I asked them to send me the documentation provided by the vendor. The paperwork they sent me shows the XXXX store provided two credit card receipts for the same exact amount. ONLY ONE OF THE RECEIPTS WAS SIGNED. I called Chase on XX/XX/2022 and was told that because the credit card had been used in person, actually run through an on-site processing terminal, even though I didnt sign both receipts, I was still obligated to the charges just because they had had my actual card to run through the processing terminal. Chase blamed XXXX, said it was their call and Chase could do nothing and I had no recourse. I asked for contact information for XXXX and Chase refused to provide it. I can not contact the XXXX shoe store as I dont have their contact info and nothing with their name comes up on XXXX or through any other search. I sent an email to the XXXX XXXX XXXX in XXXX asking if they have contact info on the vendor but they have not responded. Chase said they had no contact info for the vendor. It is so obvious this is a scam ; I am incredulous that Chase and XXXX are giving me this run-around. I want a refund of the fraudulent charge of XXXX {$72.00} plus the rate adjustment fee. The Chase Claim number is XXXX. Thank you.
Company Response:
State: CA
Zip: 92656
Submitted Via: Web
Date Sent: 2022-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Dear CFPB, Claim : XXXX XXXX : XXXX Amount : # XXXX Please help me with a dispute with Chase XXXX Chase is not helping me. They keep the case for so long without a temporary credit and eventually just deny the claim without reviewing the documentations. I originally submit the claim on XX/XX/2022. They gave me a temporary credit right away, however, in late XXXX, they reverse the credit without a notice to me. I called them and they said the merchant provided them with document saying the charge is valid. They without letting me know and give me chance to response to it, closed the case. I then sent in more documents to response to the merchant. I pointed out the non-sense part of the merchant response. Most of this response are automatic and does not answer my dispute reason directly. I order a XXXX XXXX from them, and they sent me a XXXX XXXX. I then contacted them to request for a return label and ask them to check the camera to see if they sent me the wrong item. They eventually confirmed me in one email saying that they sent me the wrong item and provided me with a return label to return it. The return label says 3lbs on there for the weight and I questioned them right away. But they explained to me that, that's just pre-label, and every return label for this category of product would say the same 3 lbs since they have contract with XXXX for cheaper rate. See the documents for your reference. I then returned the item. They received the item and never process a refund for me. I dispute with Chase, and they response to Chase that because the item I sent back is 3lbs and the item they sent me is 8lbs, they can not process the refund. In fact, those weight are not accurate since they are all type in number just for the label. Chase got all the documentation and I think those are too clear for them to decide what to do, and it took them 3 months, and they got back to me today denying the claim. I don't even think if they even worked on it. They just denied it. Please help me.
Company Response:
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I had an unauthorized transaction of XXXX dollars taken from me and it was sent from XXXX apparently. I called my bank Chase bank and they said there is nothing they can do about that which makes no sense.
Company Response:
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2022-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-21
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Dear CFPB, I am filing a compliant on Chase Bank corporation of Texas for closing my two different Savings Account # 1 ; and Account # 2 without my knowledge not once but twice and did not communicate with me with protocol under consumer policy or procedures in correspondence with regarding my accounts as well as the money that was deposited there in the amount of {$300.00} dollars due to reasons being : 1. not accepting or honoring my Reasonable Accommodations allowed under XXXX XXXX XXXX XXXXof the state of Texas XXXX XXXX ) XXXX. ; 2. not sending me out any messages via email or letters in the mail to my home address on file ; 3. closing my account due to fraudulent activity and identity theft on my accounts. The company has also mentioned to different names reporting on my account by the name of XXXX XXXX XXXX and has stated that I owe a debt, I have verbally disputed the inaccurate information that I am not the person the alleged my name to be. They have two names reporting on my account status and will not remove the incorrect name of whom ever has been using my identity, nor will they give me any proof of documentation of the the two names reporting on my accounts and/or a copy of the alleged debt attached to the inaccurate name reporting on my account so that I can dispute this once and for all. This corporation has caused much confusion in regards to non acknowledgement of the current XXXX and utilization of my reasonable accommodations I have the right to use under The XXXX XXXX XXXX and has displayed great discrimination for these reasons my account was closed.
Company Response:
State: TX
Zip: 75034
Submitted Via: Web
Date Sent: 2022-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-21
Issue: Problem when making payments
Subissue:
Consumer Complaint: I inadvertently made two {$1000.00} payments to Chase on my Personal Line of Credit ( 1 ) on XX/XX/2022 and the second on XX/XX/2022. When I discovered that I " double paid '' I looked up my account online and saw that one of the payments had posted to the LOC at Chase and my balance was now just over {$7200.00} ( I have a {$10000.00} limit ). I intended to just transfer that first {$1000.00} back to my XXXX checking account - where it was paid from, but although they had posted my payment to the principal - the DID NOT make those funds available to me. I immediately contacted Chase this morning @ XXXX and spoke to CSR : XXXX in the XXXX, and XXXX told me that " because no payment was due at the time I made the payment online through Chase, they are not releasing the credit until my next due date which is in XXXX. So Chase has taken ( both ) my payments but will not make those funds available to me until my next payment due date. This is very wrong. Don't I have certain rights under Regulation Z and possibly E? Crediting of payments and availability of funds on an electronic transfer? How about XXXX???? There is nothing in any disclosure that states they will not make funds available until the NEXT payment due date.
Company Response:
State: FL
Zip: 329XX
Submitted Via: Web
Date Sent: 2022-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-21
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: I received an offer that clearly stated Im preapproved for a higher credit limit. Its very clear this is one until XX/XX/XXXX. I responded and applied giving sensitive personal income information and they said the offer was no longer valid. They in a second reply to me asked for more sensitive and personal information. In a third reply, they told me I had to apply and this offer wasn't valid despite the letter I received clearly saying I had until XX/XX/XXXX and I was pre approved. I think they are trying to mine additional personal information from me or they are clearly discriminating against me for whatever reason. I simply want what they said was available to me.
Company Response:
State: NC
Zip: 27526
Submitted Via: Web
Date Sent: 2022-11-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A