Date Received: 2022-11-23
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2022 I went to pump gas at XXXX XXXX in XXXX Illinois, I was advised my debit card transaction was being declined by the gas pump. I went to another gas station and same issue persisted. I drove to the Chase branch on XXXX XXXX in XXXX Illinois XXXX spoke to an XXXX XXXX XXXX at the branch who told me the debit card was unblocked and good to use now. On XX/XX/2022 I went to XXXX to buy breakfast and was declined for reason of debit card being expired. I went to the XXXX XXXX XXXX branch to inquire why this was happening a second day in a row if on XX/XX/2022 I was told it was resolved. I am now being told the card was cancelled on XX/XX/2022 and a new one was ordered to be delivered to my address. I never requested my current debit card to be cancelled and a new one mailed. The employee at the XXXX branch took it upon herself to do that without my approval or knowledge. Now I have to go this XXXX holiday without a debit card and its very very very inconvenient.
Company Response:
State: IL
Zip: 613XX
Submitted Via: Web
Date Sent: 2022-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-23
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XX/XX/2022 a scammer hacked my bank account sending XXXX in the total of {$5000.00} to people. They called from a chase bank number confirmed on my XXXX XXXX XXXX an chase employee. I immediately called chase after the phone call and being locked out my account. I was advised i was scammed and to file a claim. They are saying it was transferred from my device which is false i even called them telling them XXXX locked out my account i had to reset all names and passwords to my account. I even made a police report. My funds are suppose to be insured because i did not send anyone a payment at all my account was compromised and chase is refusing to return my funds. Family and friends tried returning the funds and they never returned to my account as i was locked out and the scammer changed my entire XXXX to another account.
Company Response:
State: GA
Zip: 30058
Submitted Via: Web
Date Sent: 2022-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-23
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: On Tuesday, XX/XX/2022, I was booking roundtrip flights with XXXX XXXX on their website from XXXX XXXX to XXXX. When I got to the billing summary page an offer from Chase British Airways Visa Signature Credit Card popped up offering a {$500.00} statement credit for applying for the card and using it to pay for the airline tickets. I submitted my application and was approved on the spot with no delay. I called Chase XXXX Customer Service requesting an expedite on the delivery of the credit cards so I could use it to book the round trip flights. I also confirmed with the Customer Service Rep that I would receive the {$500.00} credit promised since it was published on the XXXX website. I received the cards on XX/XX/2022 and I booked the flights that evening. On Thursday, XX/XX/2022, I received the Chase XXXX monthly billing statement with a payment due date of XX/XX/2022 and there was no credit applied. I called XXXX Customer Service and was instructed to go on their website and submit an inquiry which I did. On Tuesday, XX/XX/2022, I received a confirmation that the inquiry was received and it was being directed to the appropriate department. It said I would receive and response within 5 days. I received a response today, XX/XX/2022, and it states that XXXX does not show that I applied for the statement credit offer on British Airways website. They apologize to advise the offer that I am requesting is not available for matching. As a result, it can not be manually liked to any account.
Company Response:
State: CA
Zip: 92054
Submitted Via: Web
Date Sent: 2022-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/2022 I sent {$300.00} via XXXX to XXXX XX/XX/2022 I sent {$200.00} via XXXX to XXXX The money was sent as a down payment on a puppy. When I went to the address provided to pickup the dog on XX/XX/2022, the person who answered the door knew nothing. I tried to call the persons number and it was disconnected. XXXX profile and email were also deleted. I was scammed, any help is appreciated.
Company Response:
State: IL
Zip: 60139
Submitted Via: Web
Date Sent: 2022-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX transfer through Chase bank Date XX/XX/2022 XXXX PAYMENT TO XXXX XXXX XXXX debit - {$200.00} XXXX PAYMENT TO XXXX XXXX XXXX debit - {$300.00} XXXX PAYMENT TO XXXX XXXX XXXX debit - {$45.00} XXXX PAYMENT TO XXXX XXXX XXXX debit - {$50.00} The XXXX recipients were claiming to be someone else I have contacted Chase bank to see if they can stop payment or refund the payment transfers I also have a transaction through XXXX XXXX that I am in the process of disputing with XXXX XXXX : POS DEBIT XXXX XXXX XXXXXXXX XXXX TX Misc. debit - {$200.00} I am looking for Chase to ref
Company Response:
State: AZ
Zip: 85719
Submitted Via: Web
Date Sent: 2022-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I want to report a fraud of an unauthorized transaction that was sent from my bank account {$300.00} were sent from my account to a company who turned out to be a scam taking only XXXX payments as a way to keep the money they will not refund the money or give it back despite it being a mistake. After realizing this I contacted my bank who said they cant do anything despite me telling them that someone send money from my account without my permission.
Company Response:
State: CA
Zip: 91706
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-22
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On XX/XX/XXXX I received a fraud alert from my monitoring service that an account application had been received using my PII at JP Morgan Chase, as well as 6 emails from that bank welcoming me to my new checking account. I do not have an account with that bank. When my fraud alert company rep and I talked with the rep from JP Morgan Chase on XX/XX/XXXX at approximately XXXX Eastern time about the fraudulent account they informed me that there was a {$0.00} balance and no transactions and they they had frozen the account. They said they would send me the proper paper work to continue with the fraud claim, in the meantime I began getting the reports from the FTC and my local police department to aid in the closure of the account. On XX/XX/XXXX I received yet another alert from my monitoring service that an account with JP Morgan Chase XXXX had been opened. I immediately called Chase and was told that since I did not have the account number or debit card they could not tell me about the account ( even though the earlier rep had told me ). But the rep did tell me that the account had never been frozen, that the previous rep was not supposed to have told me the information that he had, and that they did not even have my complete address on file. I was then told that I would have to wait for my paperwork to come in the mail ( it has been a week now ), fill it out, and send it in, before they would start work on it, OR I could drive to the nearest Chase branch to get the paperwork which is over an hour away.
Company Response:
State: NC
Zip: 283XX
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-22
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: In XXXX of 2022, someone hit my credit report with XXXX hard inquiries and was able to get approved for a credit card with a {$10000.00} limit with XXXX Bank. I tried to resolve the issue with XXXX. I was under the impression that we were going to close the account/card completely but they were under the impression that we were disputing a charge. After further investigation, I found that the account is still on my credit report ( its reported closed cause the individual never made a payment ). I reached back out to XXXX and they are currently doing an investigation on the account.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-22
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Hi, On Friday, XX/XX/2022, I received a text message from Chase with an alert that my debit card was being used to make a purchase at XXXX for {$240.00} and to reply Y or N. I replied N and I immediately got a call from XXXX XXXX XXXX which is a Chase number. They called me around XXXX times starting at XXXX am. The man on the phone told me that Chase noticed fraudulent purchases and needed me to confirm I wasn't the one making those purchases. I couldn't understand the man very well, the phone was breaking so I asked to speak with his supervisor. A lady got on the phone. They were inside my account and went through my transactions asking me to confirm if I had done those. They told me also that there were charges from XXXX and other places and that they were going to cancel those and send me a new card free of charge to my address. They confirmed my address, they had all my personal information. They kept me on the phone for almost XXXX hours because they were waiting for reference numbers to confirm the cancellation of the transactions. While I was talking to them I was receiving text messages from Chase with the " reference numbers ''. On Monday, XX/XX/2022 I checked my Chase business account and there were three unauthorized wire transfers and various other transactions. A total of {$41000.00} had been wired without my authorization. I called the fraud department at Chase and filed a claim and the lady on the phone told me to go immediately to a Chase office to freeze my account. I did. I transferred all the money to a new account. Chase couldn't give me the money back until they did their investigation. They didn't ask me about the details of what happened and they told me to wait. I filed a police report immediately ( police report available upon request ) and I've reported the identity theft to XXXX. I'm located in XXXX XXXX. This is not only identity theft on me, it's identity theft on CHASE.
Company Response:
State: CA
Zip: 90039
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-22
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I purchased an outdoor patio set on XXXX XXXX on XX/XX/2022, in the amount of {$49.00} from an advertisement claiming to represent XXXX XXXX. Shipping was to be delivered between 3-7 days. I began to become concerned after XXXX removed the merchant advertisement, several days later due to fraudulent activity. I tried contacting the merchant. The telephone number was from another company called " XXXX '' in California and was disconnected. I never received a confirmation order or tracking number. Today is XX/XX/2022 and I have not received any merchandise to date. I filed a dispute with Chase : my bank, however, Chase declined my dispute. Upon requesting a reason I was told that their decision was based on the Merchant providing a tracking number. However, Chase will not provide me with the tracking number or documentation based on their investigation for at least ( 10-20 business days from today ; XX/XX/2022 ). This has caused my account to be overdrawn and has caused hardship for my family at a time when we are recovering from XXXX XXXX 's extensive disaster damages. ( XXXX XXXX XXXX. XXXX, XXXX XXXX. XXXX ) We contacted our local Post office to find out if there had been any undeliverable packages to our address and we were told that there is no record of any packages delivered or returned from my home address ( which is the same address given to the merchant and the same address on file with my bank, Chase ) XXXX XXXX XXXX XXXX, XXXX XXXX, FL. XXXX. We also contacted XXXX and XXXX for possible returned packages and received confirmation from both that there is no record on file for any large deliveries received or returned from our address. This package would actually be quite substantial in terms of weight, length, and height as this is a completed 8-piece Alumnium Outdoor furniture set with cushions and a fire pit. Please see attached images of my order taken from my cell phone. I also contact XXXX XXXX he they have advised me that they do not have any affiliation with this merchant and that the merchandise is not and has never been part of their inventory. I believe the bank has made a decision without actually verifying if in fact, ( a ) the tracking number is valid, ( b ) any weight or height declared of the delivery, ( c ) if the package was ever delivered to my correct home address : XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX.
Company Response:
State: FL
Zip: 33993
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A