Date Received: 2022-12-08
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Thank Chase Bank for the letter they replied on XXXX XX/XX/XXXX. The reference case number XXXX. I have a check account with Chase Bank since year XXXX. I am used to make online payment to my HOA monthly assessment fee. According to the letter you sent on XXXX, you stated that there were no errors from your part. I believe there was error on the processing of payment. As usual. I chose the proof of payment service and made online payment {$280.00} to the HOA account which is XXXX XXXX XXXX. I schedule on XXXX then it will be sent on XXXX and delivered by XXXX. Also, the due date of payment is XXXX. According the letter the Chase Bank replied, the Chase Bank reviewed my bill payment for {$280.00} that was sent on XX/XX/XXXX. This payment was sent as a paper check, and it had an expected delivery date by XX/XX/XXXX. Paper checks can be lost by mail, or returned, due to different circumstances. In this instance, the check was returned to us and not cashed. I contacted the Chase Bank and XXXX XXXX XXXX XXXX a few times to get more information. I also request more than XXXX time for the late fee from Chase Bank to pay to the HOA, but the Chase Bank keeping told me they are not responsibility for it, maybe has the other issues like postal delivery, it can not be expected. The other one XXXX XXXX XXXX XXXX keep saying they did not receive the payment and enforce the late fee {$28.00} and interest {$2.00} to me. So, there is a possibility the check was mis routed or sent to an incorrect XXXX XXXX XXXX this could be postal service error. The Chase Bank should claim from USPS for me. All letters or parcels sent through USPS First Class Mail are insured against loss or damage up to {$100.00}.
Company Response:
State: CA
Zip: 92782
Submitted Via: Web
Date Sent: 2022-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scammed into wiring {$52000.00} to JP Morgan Chase to account XXXX XXXX XXXX XXXX XXXXXXXX in New York through my bankXXXX XXXX XXXX XXXX XXXXXXXX, CA. A few hours after wiring the funds, I issued a recall of those funds. Chase bank, routing # XXXX, did not recall the funds.
Company Response:
State: CA
Zip: 94803
Submitted Via: Web
Date Sent: 2022-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-08
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: XXXX amount : {$220.00} Dispute Ask : {$160.00} On XX/XX/XXXX, my mom and I came back from a 15 hour flight from XXXX. We went to the XXXX XXXX XXXX that the XXXX XXXX provides for {$65.00} a ride. The cab driver was cursing in the car, making XXXX remarks XXXX XXXX XXXX XXXX XXXX. When we finally arrived at my destination, he overcharged me and made up some math on his phone calculator. After the pending charge successfully completed, he also added a {$40.00} tip to himself. I did not authorize this fraudulent tip or the overcharge amount. I saw a credit card machine in his XXXX cab, and he lied and said its not working and to use the XXXX app on his phone. I also asked for a receipt that was itemized with the tolls and amounts and he lied and said he sent it. He purposely never sent it to me, and was trying to take advantage of my mom and I. After the event happened, I contacted the XXXX XXXX company, Chase, and XXXX immediately. Chase and XXXX stated that I should just wait until the pending charge is complete and then dispute it. After a month of investigating, Chase deemed this charge legitimate. I called Chase to ask why it was deemed legitimate, and they said that they can not do anything with XXXXXXXX XXXX policy and are unable to help me. I asked if they could reopen the case, and they said I can write a formal letter and mail it or fax it in to them. Chase and XXXX both did not seem to care about me in this instance. I truly am making a complaint because if this taxi scammer is able to get away with this with me, then whose to say he isn't doing this with others? What if he added a {$100.00} tip to himself? Does that mean no matter what I have to eat the costs? Even though my mom is a witness, and I did not authorize or sign for this? Chase also stated that they do not deem this as a fraudulent charge since my card was not stolen or taken over. However, this is an unauthorized over amount and tip. I am very disappointed that this kind of behavior is okay.
Company Response:
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2022-12-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am an attorney and I deposited a settlement check in my client trust account at Chase Bank. The check posted and funds were released. I notified my client and issued checks to my client from the settlement. Then XXXX days later, Chase without permission or consent debited the settlement funds from my client trust account and put a 10 day hold on the previously released funds. This meant that I had to notify my clients right away and tell them not to cash or deposit the check as it would bounce and I would be reported to the XXXX XXXX for issuing a check with insufficient funds from my client trust account. When I contacted Chase to ask why they debited the money, their explanation is that they felt they needed to put a longer hold on the check. I understand a bank can put a hold on checks. My complaint is based on a bank releasing the funds from a deposited check and then, debiting and/or putting a hold on the released money. This is specially true for client trust accounts as the money in the account belongs to my clients and I am required to release the funds to them as soon as possible.
Company Response:
State: CA
Zip: 946XX
Submitted Via: Web
Date Sent: 2022-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-06
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/22, I was scammed by the XXXX XXXX scam in the amount of {$24000.00}. I had a cap of {$300.00} on my checking account and should have been notified by Chase Bank. Just prior to this happening, there were 2 unauthorized small debits from my checking account and the bank emailed me about those at the time of occurrence. My checking and savings accounts were hacked. In order to get the {$24000.00}, someone made an unauthorized withdrawal ( there was a handwritten bank slip but I didn't sign it ). The first time, the scammer tried to get the money wired, the bank rejected it. So the scammers or the bank employee did that unauthorized withdrawal from my savings account and deposited it in my checking account. The scammers then tried again and succeeded the 2nd time. I am XXXX and a senior.
Company Response:
State: NY
Zip: 11375
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: We originally filed a dispute with Chase Credit card on XX/XX/XXXX for {$16000.00}. We have yet to hear anything on this dispute. It appears to be just sitting idle on their website after multiple calls to Chase. The dispute has been sitting with merchant since XX/XX/XXXX and we feel the merchant has had ample time to respond to our dispute. Details below : Our reason for the dispute is XXXX XXXX XXXX breached our contract. I will address it in brief statements below, for an easier understanding. We are not denying we had a contract with them, but since they maliciously breached our contract, we want to be reimbursed for any payments to them since the renewal of our contract last XX/XX/XXXX. We, in fact, renewed our contract with XXXX XXXX on XX/XX/XXXX. However, in XX/XX/XXXX, XXXX XXXX XXXX Department contacted us stating we were booking too many reservations, even though our contract stated we can book an unlimited amount, as we had the Unlimited Referral Program ( see form attached ) until XX/XX/XXXX. XXXX XXXX Department stated to us that unlimited doesnt mean unlimited, which we were totally perplexed by. Then, on XX/XX/XXXX, XXXX XXXX XXXX Department emailed us an addendum to our contract for signature, which would remove the Unlimited Referral program from our contract. XXXX XXXX XXXX department gave us only XXXX hours to sign the document, stating that if we chose not to sign it, they would cancel all reservations that were previously booked under this program & cancel our contract completely. We asked if we could have time to contact our lawyer to get his advice, but they told us no. We reluctantly signed the addendum in order to keep all reservations that were previously booked prior to us signing the addendum, as we felt we had no other choice. ( See addendum dated XX/XX/XXXX ). Then on XX/XX/XXXX, XXXX XXXX breached our contract by cancelling XXXX reservations that were dated for XX/XX/XXXX & XX/XX/XXXX without any notice or explanation. They just sent us cancellation letters at XXXX on XX/XX/XXXX that are auto-generated when any reservation gets cancelled ( see the attached documents ). AT THIS POINT, OUR CONTRACT HAD BEEN BREACHED, PER NEWLY SIGNED ADDENDUM ON XX/XX/XXXX. When I called XXXX XXXX on XX/XX/XXXX to find out why the XXXX reservations had been cancelled, I was told I needed to wait for XXXX hours before they could give me any information on the cancellations, & that I needed to call the following day, which I did. When I called back the next day, they told me to contact XXXX XXXX XXXX Department. I asked for the phone number and was told there is no phone number, but to email them. I have emailed them over XXXX times and have still not received any response as to why the reservations were cancelled. ( Copies of emails are attached I sent them ). THIS PROVES THAT THEY WERE NOT WILLING TO PROVIDE THE SERVICES TO XXXX, AS THEY NEVER ANSWERED ANY OF MY EMAILS. The XXXX reservations were never honored and the families that they were for, lost out on their vacations at the last minute, which devasted them. Since XXXX XXXX XXXX refused to honor the newly signed addendum from XX/XX/XXXX by cancelling these reservations without explanation or advance notice, we stopped all payments to XXXX XXXX and filed the disputes. Since we never received response/explanation from ANYONE at XXXX XXXX, we feel a full refund of all monies should be honored to us for all reasons stated above. WE HAVE SUBMITTED THIS TO CHASE BANK WITHOUT ANY RESPONSE FROM THE MERCHANT OR CHASE among other information. WE FEEL THAT WE HAVE GIVEN THEM AMPLE TIME TO RESPOND TO THE BREACH OF CONTRACT. CAN YOU PLEASE HELP XXXX??
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-06
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I was making a purchase for an instagram reseller for {$310.00}. They have directed me to send the money to them via XXXX and I did. The purchase was on XX/XX/XXXX. I was told that the product is going to shipped out the next money which was on XX/XX/XXXX. I messaged the reseller and they blocked me on XXXX on the same day. At this point, I had already know that I had been a scammed victim and lost {$310.00}. I filed a E-regulate dispute with Chase since XX/XX/XXXX and never heard from them since. I just want to reach out to CFPB to help me getting my money back for being scammed from the scammer.
Company Response:
State: TX
Zip: 76504
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-06
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XX/XX/XXXX Chase bank closed my XXXX business account because their internal scanning software made an error and then they didn't tell me about this error until it was too late. There were about 5 weeks between the time my account was flagged and the account was closed. Nobody notified me that it would be closed. This all happened because I tried to change my EIN. At the start, their scanning software did not scan a document properly, Then, the bank did not notify me of this problem. Most importantly, the business banker who was coordinating the EIN change ignored several internal messages from Chase to fix the error. The result was that Chase denied any wrongdoing and now the nonprofit that I run has a closed account after 20 years in business. XX/XX/XXXX I received a phone call from XXXX XXXX XXXX XXXX case # XXXX ] stating she provided oversight for activity at the bank branches. She took my info and then did not get back to me. When I called her on XX/XX/XXXX, she said there was nothing she could do. She told me she could not provide a transcript of our phone conversation and would not email me the result of her findings because " we don't do that here. '' When asked what document the bank needed exactly, XXXX 's response was ( over and over again ) " certificate of formation '' letter from XXXX XXXX. When I told her ( over and over again ) that I already submitted that document, she had nothing new to say. Clearly, this was an issue with the bank 's internal software " XXXX '' improperly scanning the correct document, which threw up a red flag that no one responded to. Then when I brought the error to their attention, no one took responsibility for it. XX/XX/XXXX I talked with the branch manager in person. He said there was nothing he could do. I emailed XXXX multiple times and got no response. I spoke with XXXX from XXXX and Compliance Depts multiple times and he said that they sent several messages to XXXX on XX/XX/XXXX and on XX/XX/XXXX and XXXX did not respond. XX/XX/XXXX A customer had trouble depositing a payment to my business account. I called Chase bank and was told that the account was slated for closure and there was nothing I could do about it. The reason given : certificate of formation from XXXX XXXX was needed. Of course, I had already submitted this letter and had already been told it was accepted. I received zero correspondence from Chase except for the XX/XX/XXXX generic email. XX/XX/XXXX I submitted all requested paperwork to XXXX. Later that same day, I received a generic email from Chase asking me to submit all requested paperwork that I had just submitted. I emailed XXXX and he assured me that all paperwork was correct and submitted properly. XX/XX/XXXX I went into a local Chase branch to change my EIN # since my business structure had changed from XXXX to XXXX XXXX. I was directed to make all of the changes through email with XXXX XXXX - a business banker who only works remotely. Over 2 days, I sent XXXX my driver 's license, a proof of existence letter from XXXX XXXX, and an IRS letter showing the new EIN.
Company Response:
State: CT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-06
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: Paid total amount on lease paperwork on XXXX ( {$21000.00} ). They claimed I had to pay sales tax, but refused to give me an accounting. I went to DMV to get the sales tax amount, and paid it on XXXX ( {$1200.00} ) They STILL have not sent me the title to my car. I have tried to communicate with them, and finally, today, disputed the {$21000.00} amount I gave them. They have deleted the account, so I can no longer submit questions.
Company Response:
State: NV
Zip: 897XX
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-06
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: so I called a few months ago and talked to XXXX about closing one my accounts and moving over the credit limit to my other account. there is XXXX credit limit and I am trying to move it over to my other my I 1st called about it they said they would cover move over XXXX because they have to keep my old account open with a XXXX just in case in charges come in but XXXX told me if I can can keep the account at a XXXX balance for XXXX straight billing cycles and not use at all they would be able to move the whole XXXX limit over. So I did that what XXXX advised me to do and I called customer and they were like you can only move over XXXX just like before and this is what a manager told me over there so I escalated back to the corp office and got this really rude lady named XXXX who we can only move over XXXX and that's the way. it is. I am upset I did everything XXXX told me to do and now they refuse to honor what there Cooperate office employe advised me to do and XXXX was really rude on the phone and hung up on me. I want what I was perviously told by XXXX and they are making excuses and XXXX was basically lying to me and did want to do XXXX advised me to do. I want my XXXX moved over from XXXX to XXXX and to close my XXXX account
Company Response:
State: UT
Zip: 84041
Submitted Via: Web
Date Sent: 2022-12-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A