Date Received: 2022-12-16
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: On XX/XX/2022 I noticed there was a charge of {$310.00} from on XX/XX/2022. I also saw a button that said " Pay over time. '' So I clicked it. It was listed next to my charges. Chase 's advertising and the way the website was designed made it sound like it would charge my credit card {$25.00} over the next XXXX months. It wasn't until I clicked " Confirm '' that it showed me the details that I had to make that payment with cash. I called them to try to cancel it, and they made it impossible to cancel. They do this on purpose to cheat their customers in order for them to get more payments. I tried calling them but they hung up on me without addressing the issue.
Company Response:
State: CA
Zip: 951XX
Submitted Via: Web
Date Sent: 2022-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-16
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: It's says I applied for Chase Bank card!! I never did & I have a hard inquiry on my credit report & I never applied for anything!! It also stating I have a new Car! I never owned a car & I don't have a car!!! This is fraud!!!
Company Response:
State: IL
Zip: 60612
Submitted Via: Web
Date Sent: 2022-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-16
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2022, I went to the bank to deposit {$300.00} in the ATM. Bank : XXXX at XXXX and XXXX in XXXX : XXXX XXXX XXXX XXXX, XXXX, IL XXXX Only {$100.00} was accepted in ATM. So I proceeded to the teller to deposit the remaining {$200.00}. These were 2 older {$100.00} bills that my parents gave me as a gift. At the teller, two Chase employees stood behind the counter to help me. As I gave them the money, they told me to press the green button saying I am depositing the money. Trusting the bank, I pressed the green button without reading the prompt and I left the bank without checking the receipt. Fast forward a few weeks and I notice in my bank account, that the money I deposited was counted as a withdrawal. So not only did the {$200.00} I gave them not get deposited, but they also took away {$200.00} as if I withdrew that money. Hence a delta of {$400.00}. I rushed to the bank and asked them to investigate and they took their time : weeks of saying we are looking into this but there is no case or claim number or phone number to ask. I would call, email and visit the branch on a weekly basis and not hear any updates. The corporates chase claim 's investigation phone number they gave me 15 days after picked up once to ask me when I logged the claim and I never heard back from them even after numerous tries to call them over many weeks. Then the branch calls and say they reviewed the claim and I am wrong. I suspect they didn't review it and just want me to give up. Also when I tried calling corporate 's chase or the claim number either no one picked up or they told me to call the branch. I tried reaching out to chase by XXXX messenger and they tell me someone will reach out immediately but no one ever does. I go to the bank and ask for the recording, they say they need a police report. I get them one the next day and then 2 weeks later they say they need a subpoena from the police. I call the police and speak with numerous detectives and they say chase is just trying to put this under the rug and delay the process until I give up and that sadly the police isn't allowed to subpoena this and I should contact the CFPB. So please help me get my money back. I know I am right and the bank is covering this up or reviewed the wrong recording. I didn't leave the bank with {$200.00}. I walked with {$300.00} and left with {$0.00} but only {$100.00} was counted as deposit and {$200.00} was mistakenly counted as withdrawal Here is the chase claim number : XXXX XXXX Here is the police report number : XXXX XXXX XXXX
Company Response:
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2022-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-16
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I paid off the credit card according to the statement on the Chase Website on XX/XX/XXXX, 2 weeks before the due date In XXXX. The balance on the website showed {$0.00} balance due after the payment cleared. They then sent me a bill for the XXXX statement for {$49.00} for additional interest.
Company Response:
State: OH
Zip: 43130
Submitted Via: Web
Date Sent: 2022-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: i mailed out my mortgage payment check early XXXX and saw it was cashed on XX/XX/2022 but didn't realize it was made to my lender until they called me and said i'm overdue. I checked the image of the check on my app and saw that whomever stole it altered the check to show the payee as XXXX XXXX and not my lender, XXXX XXXXXXXX XXXX and they erased the memo where i enter my account number. This is the same check i made every month and all my carbon copies show the same amount, same hand writing and all the same details everything. I filled a claim with my bank, XXXX on XX/XX/2022, where they opened up a claim with XXXX XXXX. XXXX XXXX has yet to respond to XXXX regarding my claim. Every month that i call i get a run around on what i can do and what i can't do in regards to the claim. I was told it would take 60-90 days now 120 days and if XXXX XXXX doesn't respond to the claim that then chase will have to close it out and i will never get my money back which is devastating. I need some resolution as i am an older lady, my body is giving out and i can't work as a nurse like i used to. I feel as though my bank that i've been with for over 10 years does not have my back and will just brush their hands clean like this nothing happened. Both chase and XXXX XXXX are at fault with being able to cash an altered check. I am unable to get any credit from my bank and they do not understand this is my mortgage payment. I love my home that i work morning and night for and i am exhausted trying to get my money back.
Company Response:
State: CA
Zip: 90262
Submitted Via: Web
Date Sent: 2022-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-16
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I have had a checking account with Chase for 23 years. Last month they started charging me {$25.00} a month in Service fee. I called and complained about the new fee and was told in order to avoid the charge I needed to have {$15000.00} min balance or setup automatic mortgage payment. I have had my mortgage with chase for 12 years and have never been late. Chase bank refunded the charge, but then put the charged it again the next month. I called again, but was told they would not reverse the fee. When I opened the account there was no minimum balance or fee for not having automatic mortgage payment. When I went to the branch in person I was told there was nothing they could do, would not refund the fee a second time and I was told to close my account if I wanted to avoid the fee.
Company Response:
State: WA
Zip: 98116
Submitted Via: Web
Date Sent: 2022-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-16
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Hello, My name is XXXX XXXX. I am reaching out to you because of my auto loan account that has now been an issue for over a month. I paid my car payment in the amount of {$540.00} on XX/XX/2022, and it was posted to my bank account on XX/XX/2022. It shows that the payment was reversed in Chase bank system on XX/XX/XXXX for reasons unknown. It was not refunded to my bank account and is now showing that I am late on my payment. I have attempted to speak with the customer service team multiple times and I have been given the runaround way too many times. I have sent them copies of my bank account. My bank has sent them copies of my account showing that it was never refunded to my account. We were told on XX/XX/XXXX that this should have been taken care of and it is still not. I'm hoping that by reaching out to you this could be resolved quickly. I've never been late or missed a payment and don't want this to effect my credit. I can't afford to make double payment if that is what is needed. It is the holiday season and my family is struggling enough as it is. I appreciate your time and assistance with this matter. Please reach out to me if you have any questions or need additional information. Thank you, XXXX XXXX
Company Response:
State: NV
Zip: 897XX
Submitted Via: Web
Date Sent: 2022-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XXXX XX/XX/XXXX a total of {$24000.00} was stolen from our ( XXXX XXXX and XXXX XXXX XXXX ) Chase Bank Account based in XXXX XXXX, CA through wire transfer fraud whereby these funds were wire transferred to XXXX XXXX XXXX XXXX of XXXX Florida without our approval or authorization. The description of the wire transfer was for the purchase of XXXX XXXX automobile. We did not order, or purchase a XXXX XXXX in XXXX of XXXX nor has XXXX been transferred, shipped, or delivered to us. Contacting the alleged seller they have no knowledge of this transaction, and did not receive a wire transfer. This fraudulent activity was not approved and was direct theft due to identity fraud. Our Chase bank account was " hacked '' and compromised and funds were illegally wire transferred to this unknown, unapproved account by a criminal 3rd party committing interstate wire fraud. Chase bank allowed this transaction to be processed despite the initial blocking of this transaction and our statement that we did not approve this transaction, and our demand to lock the account. The attachment indicates that the Chase had blocked the fraudulent wire transfer on XX/XX/XXXX pending the security review. At that time we believed our account was locked and protected. After the XXXX of XXXX additional attempts by the hacker thief/criminal were allowed to result in an unauthorized wire transfer ( via XXXX, and domestic wire transfer ). We had responded to Chase email inquires questioning if these transactions were authorized, and in every instance we stated that non of the transactions were authorized and that the account should be locked. Chase failed to lock the account, and allowed fraudulent wire transfers to be made despite clear indication that they were fraudulent in nature.
Company Response:
State: CA
Zip: 92404
Submitted Via: Web
Date Sent: 2022-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Problem first happened on XXXX XXXXWas trying to get a loan.A person put money in my account and told me to get him a XXXX XXXX XXXX XXXXSo I figured it was his money well this person reversed the charges on my account.Chase bank won't close the account and now it's up XXXX I have been to chase bank a number of times to see bank manager only to learn he's off.I have reported them to the attorney general.I have a learning disability.My account was hacked.Bank said all my claims have been denied.So at least XXXX has been reversed to me.Im hoping you all help me.Sincerely XXXX XXXX
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-16
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I submitted a {$23000.00} check it was a third party check of my son 's that I'm the power of attorney for his finances well he's XXXX they cashed the check on XX/XX/XXXX and it was submitted into a family members account and they were {$850.00} overdrawn and since then they refuse to release the money to me so they were supposed to release the money back to my lawyer and as of today they have not yet and here it is 6 months later so I expecting XXXX after they take out {$850.00} buck
Company Response:
State: CA
Zip: 922XX
Submitted Via: Web
Date Sent: 2022-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A