Date Received: 2022-12-16
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I received a credit alert from my bank stating that there were 3 credit cards opened in my name on XX/XX/22 and XX/XX/22. These were all fraudulent. I spoke to all 3 companies and had them cancel the applications. XXXX XXXX XXXX- opened XX/XX/22 XXXX XXXX XXXX. - XX/XX/22 JPMCB CARD Services- XX/XX/22 I also noticed that a credit card from XXXX has also been opened on XX/XX/22 which is also fraudulent. I wanted to report this.
Company Response:
State: IL
Zip: 60618
Submitted Via: Web
Date Sent: 2022-12-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-16
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: It's says I applied for Chase Bank card!! I never did & I have a hard inquiry on my credit report & I never applied for anything!! It also stating I have a new XXXX! I never owned a car & I don't have a car!!! This is fraud!!!
Company Response:
State: IL
Zip: 60612
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: I have no idea who these report is on inquire fraud
Company Response:
State: NY
Zip: 133XX
Submitted Via: Web
Date Sent: 2023-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I had a flight that I purchased with my Chase travel card through their travel booking portal. The flight was canceled so they were supposed to refund my money of about {$650.00}. After weeks of calling and calling, they finally said they had initiated the refund and it would show up within XXXX months. XXXX months later it had still not been refunded. I contacted them and they said the refund had never happened, but they would initiate it then and it would take another XXXX months. I said this was unacceptable as this would be XXXX months at least, and who knows if they would actually do it that time, and I was being charged interest the entire time. I requested a number for a supervisor to resolve it quicker. This was weeks ago. They did not provide me with a supervisor and have since stopped responding.
Company Response:
State: WA
Zip: 98012
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Lost or stolen check
Subissue:
Consumer Complaint: Alot people have information it's been exposed of people I been around all my life. I don't know much but I know I'm out of money and for some reason the money that's for me is being sent somewhere else and out of my reach and knowledge. It's like someone have power of attorney over me that I don't know of. 2017 and XXXX I released power of attorney 's that had THE POWER OF ATTORNEY over me in XXXX XXXX. It's really weird h XXXX XXXX someone can be power of attorney over you without your knowldge.
Company Response:
State: CO
Zip: 802XX
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: I would like to draw your attention to XX/XX/XXXX, XXXX I sent my complaint letter to JPMorgan Chase Bank XXXX in which I clearly stated how this scam has affected me personally, psychologically and financially. Commencing on or about XX/XX/2021, I fell victim to a multi-layered scam operation run by profitfinanceoptions.net which involved me making deposits for a total amount of XXXX USD from my JPMorgan Chase Bank account to a fraudulent investment firm. To this day, I am yet to receive any response from JP, let alone the satisfying one.
Company Response:
State: LA
Zip: 70454
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: My father sent two international wire transfers to my bank account for which the whole amount was not received. He transferred the money from XXXX to XXXX XXXX XXXX XXXX and JB Morgan Chase Bank was the beneficiary bank. JB Morgan Chase changed the currency from US dollars to XXXX Dollars and afterwards it was converted again to US dollars due to which I lost XXXX USD in two transactions. The 1st wire was received in at the XXXX XXXX XXXX XXXX on XXXX of XX/XX/2022. The 2nd wire was received on XX/XX/2022. Assistant bank manager of XXXX has already complained to JP Morgan Chase bank and they have admitted it is a mistake on their end but they are not compensating me for my loss. The complain reference number is XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: on XX/XX/22 i went to USPS Service to do my daughter passport i gave a check and the check came back with non sufficient fund. so i would like to know what to do now because i tried calling the place called XXXX to try to see what my next step is i called like 20 times and left 3 XXXX no one has gotten back to me.
Company Response:
State: NY
Zip: 11746
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: A fraudulent invoice was sent to me through XXXX This triggered an official email from XXXX to be delivered to me which included a seller 's note which was the scammer 's number. After I was unable to dispute the charge through XXXXXXXX XXXX XXXX XXXX I called the number on the seller 's note which began the process of identity theft. Believing I was on the phone with customer service, I followed their instructions which was to first download the XXXX XXXX and then gave them remote access to my cellphone. They told me someone had opened credit cards on my account and that I would need to start the process of opening up a credit card to cancel all fraudulent activity. A card was then opened through the XXXX mobile app ( card issued by XXXX XXXX ) and the scammer pretended to cancel fraudulent charges by sending money to themselves. This was about an hour on the phone, then the scammer instructed me to send money through other mobile cash apps. We signed up for an account on XXXX to begin the scam cancellation of wire transfers and we also sent money through XXXX XXXX XXXX on the chase mobile app. By this time I had already given the scammers my full information including my name, address, account numbers, card numbers and social security since all that was necessary in issuing the credit card. {$500.00} total was sent through XXXX XXXX XXXX on the chase mobile app which directly came from my account. {$740.00} total was sent through XXXX for the XXXX XXXX XXXX
Company Response:
State: NY
Zip: 10461
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: The alleged bank representative with chase fraud with actually legitimate chase phone number called about a fraudulent wire transfer on my account and the instructions given to me actually had me wire the alleged XXXX the money. My entire bank account amount XXXX. I called the number back. It was really the chase number and they told me they did not call. I went to the bank to try to stop it and they just changed my account number and reported it. 2 days later I had a police report but chase denied my claim of fraud. They then sent me a letter to reopen the case and on XXXX. XXXX I called them and they closed it again and told me I have to pursue my money on my own. That was my retirement check and my child 's money and now I have none. I have XXXX XXXX My bills and mortgage are due and I'm having trouble finding a lawyer that deals with these incidents as I'm not a XXXX yet.
Company Response:
State: NY
Zip: 110XX
Submitted Via: Web
Date Sent: 2022-12-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A