Date Received: 2023-02-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 at XXXX XXXX I was alerted to a fraudulent charge on my debit account totaling {$370.00}. The charge was declined, and subsequently my debit card was cancelled. That day I reviewed my transactions and identified two more unauthorized transactions to which Chase credited my account {$250.00}. This claim is still currently active as of XX/XX/XXXX. On XX/XX/2023 at XXXX, I received a text alert regarding an unauthorized Chase XXXX transaction, to which I responded that I did not authorize the transaction. I then received a call at XXXX from what I recognized as the Chase Bank customer service support line at XXXX XXXX XXXX. The caller indicated my XXXX account linked to my Chase account had been compromised. They instructed that in order to intercept the {$1900.00} payment, I needed to authorize a XXXX " halt payment '' to XXXX. I followed the caller 's instructions with the intention of protecting the indicated amount ( {$1900.00} ). My call was transferred to the number XXXX listed as JPMorgan Chase. The connection for that call was lost at XXXX but the steps I'd taken evidently led to the payment of unknown individuals for an account whom I do not, nor does Chase Bank have any connection to. At XXXXXXXX XXXX I called the number back which was the Chase Customer Service line and immediately filed a claim to dispute the transaction. There was a claim submitted at that time indicating the fraudulent nature of the call however they did not initially report the recipient 's information. The recipient account has since closed it's XXXX account. On the morning of XX/XX/XXXX I filed a report with the federal trade commission report # XXXX. On the same day at XXXX I called to follow up on the disputed claim over the phone with Chase 's fraud department. They asked for the recipient 's number at this time. After providing further information regarding the claim, I was informed that the claim was denied on XX/XX/XXXX. No further steps were suggested other than to report through the XXXX app. I did not submit a report to this website as the Report Zelle Scam form online explicitly refuses to compensate victims of this type of crime.
Company Response:
State: CA
Zip: 92618
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX, my Chase business card had fraudulent payments made on it in the amounts of : {$9300.00} and {$4800.00}. Both of these amounts were refunded by Chase to whoever made the payments. On XX/XX/XXXX, Chase then refunded again {$4800.00} to the scammer as a credit balance refund. On XX/XX/XXXX, the scammer made payments of {$13000.00} and {$3000.00}, both of which were returned. I received a letter in the mail shortly thereafter informing me that my auto-payments of {$94.00} did not go through and I was being assessed a late fee of {$40.00}. Upon checking my credit account my balance went from {$9300.00} to {$14000.00}. I discovered the fraudulent payments and returns and contacted Chase by phone immediately. After being on hold for upward of XXXX minutes and tossed between different departments, the chase representative told me that this is a new scam and that the investigation will go to the fraud department and they will fix my balance removing the {$4800.00} and that it may take several weeks. Also to change all of my passwords and set up a verbal code when calling in to chase. The scammer changed the phone and email on my account to their own so they could receive correspondence. Chase fixed both the email and phone number while I was on the call with them, A few weeks later I checked back again because my balance did not change except for the minimum auto-payments I was making. Again, Chase put me through several different departments and told me that fraud would take care of it and I would be receiving a letter in the mail. I called back at the end of XXXX and was told the same-fraud dept would take care of it, I will be getting my balance back to normal in XXXX business days. At the end of XXXX after checking and still no resolution to my account, I called again. This time the representative told me that I would be receiving a check in the mail for the amount of {$4800.00}. Once received I can deposit it and pay off the fraudulent activity on the card. He also said that this should not have happened in the first place, that Chase should have flagged the fraudulent payments from the beginning. XXXX weeks later I received a letter stating that an electronic transfer of {$4800.00} was sent to a bank account not belonging to me, XXXX that belongs to the scammer that started this whole mess. I called Chase and they assured me everything was ok and that they were going to escalate it to a supervisor with fraud recovery, to hold off on calling because they will be sending a letter with their findings and to take care of the additional balance on my card. I never received any letter. Today XX/XX/XXXX I called Chase again and they told me that they are sending my case to the fraud department to investigate. Please help! I don't know what to do, I feel like I can not get this resolved. Thank you
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: My name is XXXX XXXX a XXXX male. I started an online XXXX friendship with a female XXXX XXXX. Our communication was friendly, and she was very convincing. A few months ago she asked me for my Chase credit card information. She asked me to help her receive her inheritance money but first had to pay the taxes on the inheritance. She promised to pay off my credit card balance and would make payment to my credit card. In return she asked me to buy XXXX XXXX gift cards to send her because she had not established a banking account. When my bank alerted me that these payments had been returned because of insufficient. funds. I messaged XXXX XXXX that this was unacceptable. I immediately called Chase Bank and asked them to lock my account from any further payments. I also changed my password so she could not have access. Multiple payments were still sent to my Chase credit account amounting in {$12000.00} after I had locked my account. I'm so embarrassed and distraught from my mistake with XXXX XXXX and how I allowed her to be so trusting and convincing in her XXXX values and sympathetic. needs. I have since blocked her from my phone and all social media.
Company Response:
State: CA
Zip: 92128
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I paid off a lease at the end of the term. The lease was for a XXXX XXXX XXXX. The lease was through XXXX XXXX XXXX and Chase Bank. The payoff took place on XXXX XX/XX/XXXX. I have attached a document showing the date the check for the payoff posted. I have had several problems with the title paperwork provided at the end of the lease after the payoff. First, it took way too long for me to get the title documents. I've attached a screenshot of Chase 's website indicating that title documents are generally sent within 2 to 10 business days. I did not receive any title documents from Chase until XXXX, more than a full month after the lease was paid off. Chase took far too long to provide these documents. Second, the Standard Sales Tax Receipt for Vehicle Sales provided as part of the paperwork was not signed and contained numerous errors and inaccuracies. I've attached a photo of this document. The document was not signed by any responsible person at Chase. The Dealer/Retailer Signature was blank. The sales tax rate for XXXX XXXX in Part 2 of the document is not correct. The listed tax rate is 1.185 %. That is wrong. That is the correct rate for XXXX, but the vehicle sale took place in XXXX when the rate was 0.985 %. The 0.1 % wildfire mitigation tax and 0.1 % emergency service tax were not in effect in XXXX XXXX in XXXX. Those went into effect on XXXX XX/XX/XXXX, after the sale took place. Here is a link to a news article describing these taxes XXXX XXXX XXXX XXXX I've also attached a document from the XXXX of XXXX describing this tax change. As a result, I have no choice but to believe I was overcharged for this tax by Chase. The XXXX XXXX tax rate is listed as 1.1 % but the amount of tax remitted is not 1.1 % of the net sales price ( it is off by {$0.00} ). Part 4 of the document is not filled out. The sum of the taxes listed in the document does not match the payoff amount I made to Chase, and I did not receive any accounting explaining this discrepancy. Because of these problems, especially the fact that the receipt is not signed, the local DMV refused to accept the Standard Sales Tax Receipt for Vehicle Sales provided by Chase. As a result, I am in a great deal of legal jeopardy. I have no valid title to the vehicle in my possession. I tried calling Chase and XXXX XXXX XXXX to resolve this issue. I first called on XXXX XXXX. I described the problems and the representative advised me that they would create I case. I asked for a call back with an update within 24 to 48 hours. On XXXX XXXX, having not heard from Chase, I called back. I spoke to a representative who could find no record of the call I made on XXXX XXXX. Apparently the representative who took my call on XXXX XXXX did not keep any notes, resulting in the waste of two days. The representative I spoke with on XXXX XXXX created a case. She said that the case would probably be resolved by XXXX XXXX. I asked for a call back with an update within the next 48 hours. On XXXX XXXX, having not heard from Chase, I called back again. I spoke to a representative who said the case now would be resolved by XXXX XXXX. That is too long when I am increasingly getting threatening phone calls from my local DMV. I asked to speak to a supervisor, who told me she would email the team reviewing my case and ask them to hurry. I asked for a callback the same day and for Chase to rush me a corrected version of the document, but I still have not heard back from Chase. Chase needs to move much more quickly to resolve this matter, considering that two months have elapsed when they advertise getting you title documents within 10 business days.
Company Response:
State: CO
Zip: 80504
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I received a letter from CHASE bank informing me that the were closing my credit card account. I called to find out their reason for wanting to do such, and they wouldn't provide me with a valid reason or any wrong doing. I feel that I'm being discriminated.
Company Response:
State: PA
Zip: 15235
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: A Chase representative contacted me about covid relief and did not properly disclose terms. They never disclose the ballon repayment. This is clearly another form predatory leading. They have also violated the National Banking Act. They have failed to respond my QWR nor have they giving the gap accounting. Finally GA community affairs were willing to pay {$50000.00} for assistance but Chase refused to send the work agreement to Georgia Community Affairs
Company Response:
State: GA
Zip: 30228
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: There is a recurring ACH debit on my Chase checking account to a XXXX XXXX account. {$4000.00} every month on the XXXX of the month In order to cancel this Chase wants to charge a {$30.00} fee. To push a button. This is egregious
Company Response:
State: CA
Zip: 900XX
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I got an alert that I was over 30 days late on my car payment which I was not. I made the payment and also have the email and screenshot to show the date paid. I would like to have the account to reflect on time. This has lowered my credit score with my XXXX account XXXX points which has affected my gravely. The payment was authorized on XX/XX/26 which is not over 30 days past due.
Company Response:
State: CA
Zip: 91739
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: In XXXX and XXXX of XXXX I closed my JPMCB credit card ( Chase ). My credit report reflects the closure. In XXXX of XXXX the account was reflecting NON-payments. even after the account was closed. This continued from XXXX till currently. Accumulating fees and damaging my credit report. I have made multiple calls to rectify the situation and was promised it was resolved but it never was. Here is a list of employees i spoke to ; XXXX Employee # XXXXXXXX XXXX ( spoke on XXXX occasions ) XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX If you wish to speak to the corporate office it must be in writing and faxed over or mailed to a po box . That is not acceptable. Especially with personal information. Bottom line is Chase Credit Card strong arms everyday citizens and make them pay ridiculous and unjust fees. They don't assist their clients and conduct unfair business practices. Also many requests have been made for details of my account and break downs. They have NEVER been sent or provided.
Company Response:
State: NJ
Zip: 07728
Submitted Via: Web
Date Sent: 2023-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: For the past year I have been disputing a fraud claim against Chase Amazon - Visa credit card. Fraudulant balance amount is near {$20000.00}. I have provided the Chase fraud department numerous documents to support my claim and am repeatedly advised to submit yet more information which I do. Now I am being told I need to attain a letter of direct acknowledgement from Amazon to support my claim. However, there are no fradulent charges on my amazon account- where I make purchases from. The fradulent charges are coming from the Chase credit card.
Company Response:
State: IL
Zip: 60441
Submitted Via: Web
Date Sent: 2023-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A