Date Received: 2023-03-01
Issue: Getting a loan or lease
Subissue: Problem with additional add-on products or services purchased with the loan
Consumer Complaint: On the XXXX XXXX XXXX XXXX, XXXX I signed a contract with XXXX XXXX XXXX XXXX XXXX to purchase XXXX XXXX XXXX in XXXX XXXX XXXX at the price of {$83000.00}. I wish to cancel that contract because of the violations under Truth And Lending Act Chapter 15 U.S.C 1605. Section 1605 states that determination of finance charge defined except as otherwise provided in this section the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person whom the credit is extended, and imposed indirectly or indirectly by the creditor as an incident to the extension of credit. The finance charge does not include charges of a type payable in a comparable cash transaction. The finance charge does not include fees and amounts imposed by third party closing agents if the creditor does not require an imposition charge or the services provided and does not retain the charges. I went to XXXX XXXX XXXX XXXX XXXX for a Consumer Credit Transaction not a Retail Installment Sales Contract. Dealer fees and Documents fees are covered by the finance charge and should not be added by a third party ( XXXX XXXX XXXX XXXX XXXX ). When I was at XXXX XXXX XXXX XXXX XXXX they asked me if I had insurance because my gap insurance is supposed to be included in my finance fee. So why is there a {$1200.00} charge for Gap Insurance? According to section 1605 : Premium or other charges for any guarantee or insurance protecting the creditor against the obligators default or other credit loss. Which means XXXX XXXX XXXX XXXX XXXX has an insurance so the finance charge pays for the insurance that covers the Lenders/Creditors if I the consumer default ; In addition, my insurance is supposed to also be included. Which means that under Truth And Lending Act Chapter 15 U.S.C 1611 XXXX XXXX XXXX XXXX XXXX willingly and knowingly provided false information. Which now makes the contract inaccurate ( XXXX ). I sent a Notice of Rescission to J.P Morgan Chase Bank, N.A on the XXXX XXXX XXXX XXXX, XXXX which is within the 3 day period from the date I signed for the loan. However, on the 2nd day of XX/XX/2023, J.P Morgan Chase Bank denied my right to rescind. Which is a violation of CFPB 1026.23. In addition to The Truth in Lending Act violations like Chapter 15 USC 1611 for knowingly and willingly providing false information, Violating Chapter 15 USC 1605 for adding fraudulent charges, violating Chapter 15 USC 1601b for not issuing all the proper disclosure upon signing ( Right to Rescind Documents and Permission to have this loan on my consumer report ), and Violating my right to rescind under the provisions of Sec. 348.111 of the Texas Finance code.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I applied for a Mortgage with JP Morgan Chase Bank. While Applying I was told everything was going normally until a late email on the XX/XX/15 stating there was an issue. Chase gave a somewhat vague description related to the XXXX 's insurance as to why. When I asked for the specific issue, including lines of the insurance, they did not answer. This confused me and my XXXX agent. This late change forced me to switch banks, push back closing, and get a worse interest rate on a Mortgage than Chase had locked me in for.
Company Response:
State: WI
Zip: 53719
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I am writing to file a complaint against Chase Bank for their failure to remove unauthorized charges on my credit card account. My account number ending is XXXX. On XXXX, I noticed some unauthorized transactions on my credit card statement. I immediately contacted Chase Bank 's customer service to report the issue and requested that the unauthorized charges be removed. However, the customer service representative informed me that the charges were valid and that they would not remove them. I have never authorized any of these charges, and I have no knowledge of the transactions. I explained this to the customer service representative and requested that the charges be removed, but they refused to do so. I have been a loyal customer of Chase Bank for many years, and I am extremely disappointed with the way my complaint has been handled. I have always paid my bills on time and have never been in default. I believe that it is the responsibility of the bank to protect its customers from unauthorized charges and fraud. I am requesting that the Consumer Financial Protection Bureau take action against Chase Bank for their failure to remove the unauthorized charges from my account. I also request that the bank compensate me for the fraudulent charges that were not removed from my account. Thank you for your attention to this matter. Sincerely, XXXX XXXX Regenerate response
Company Response:
State: WA
Zip: 98023
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: My chase checking account was closed by chase at XXXX. Chase didn't provide me any reason or information about why my account by closed. They hold all of my money until now XXXX, I have to borrow money to pay my rent and living. I call the chase service number every week, I call them more than 20 times, and everytime they give me the same answer " back office still review your account, after they finished review your account then deicide whether they decide to release your fund. They not gon na tell you when they will finished review ''. And I also visit Chase branch for 4 times, they can't help me anyway. This has made my life very difficult and even made me afraid to open a account in any bank, because once you put your moeny in, you have no right to have your money! I feel like chase a bank acting is bullying the consumer, you can't fight with a bank and they don't give you any reason why they don't give you your money back. Such behavior is simply bullying consumers. I need CFPB give me some help please. Thank you
Company Response:
State: MA
Zip: 021XX
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/ a inquiry from this company ( s ) was pulled from my credit without my notice or authorization. I did not apply for anything with these company ( s ), I believe I was a victim of fraudulent activity. These unauthorized inquiries have negatively affected my credit score and my ability to acquire credit. I need these false items removed from my credit report as soon as possible.
Company Response:
State: NY
Zip: 10467
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2023 I had 4 unauthorized ATM transactions from my debit card. Totaling {$2100.00}. I called chase immediately and reported it and stated that my card was lost and they replaced the card and also I was told I would be credit for the unauthorized fraudulent transaction within 72 hours but they refuse to now every time I call they always say Tomorrow and Ive called multiple times and Ive yet to been credit and I need the money to be able to pay for my rent and my daughters day care!
Company Response:
State: OH
Zip: 43068
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Problems at the end of the loan or lease
Subissue: Problem related to refinancing
Consumer Complaint: In XX/XX/XXXX I financed new XXXX through XXXX XXXX Chase Bank ; As always on recurring charges I institute automatic payments to be deducted from checking account ; As XX/XX/XXXX arrived, I expected my title to be sent as every payment except the last payment was deducted from my acct.. Instead, In XX/XX/XXXX I received a letter from Chase advising that I was late in my payment and they had charged me a {$9.00} late payment fee. I called their number & explained that this was their error as I was auto-pay for the loan. The lady said she understood & woud take care of it, including the late fee & it would not go on my record as being late ; a few weeks late in checking my XXXX I found that my score had dropped to XXXXfrom over 850.I called Chase back & spoke to a man with my complaint ; he said that Chase could do nothing about it, although the prior agent told me that it would be taken care of.In 30 years I have not been late on a payment. I have always had a XXXX at XXXX or above. I am quite upset about this.In checking, XXXX XXXX has gone up to XXXX.My acct. # for this loan : XXXX.
Company Response:
State: VA
Zip: 24502
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: XX/XX/2023. I set up a XXXX Chase XXXX for a large purchase to pay over 6 months. I received a small bonus from my employer and want to pay it off early. There is no way to do it. You can not pay it off early without paying off the entire credit card balance. The terms said that the plan could be paid off early but was not clear that the only way to do so is to pay the entire credit card balance.
Company Response:
State: CO
Zip: 80526
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: We are remodeling our home with a Home improvement general contractor. contract calls for payment in multiple phases. My wife and I received the invoices for the first two phases via the business email of the company 's controller. Payments for first two phases were completed using Chase ' Bill pay where Chase mailed a cheque on our behalf to the Business address. Shortly after the third invoice, my wife got an email from the same Business email address asking her to use a different bank account and routing number. We emailed back for confirmation and went on to set up the account for online fund transfer. This required the Business email verifying two small deposits. I then transferred the invoiced amount and promptly got a paid invoice. Two weeks later, the contractor followed up for payment. When I told them its been made via online payment, they replied it they had not sent the oak account details and it was likely a scam and that I still owe a balance. After talking with them, I understand that I was a victim of a Business email compromise scam ( https : //www.ic3.gov/Home/BEC ) After recognizing this as a scam. I called Chase first. They told me that the transfer had posted to the other bank and I should reach out to the receiving bank. I then called the receiving bank to restrict the account. They confimed that they have restricted the account and still have some funds left. They instructed me that I should get my originating bank to send a Hold Harmless and Indemnity Agreement XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). As my originating bank, Chase has however has refused to request for a reversal of the funds. On XX/XX/XXXX, I received an update from Chase that " No action will be taken. '' and when I reached out to the escalations department I received an update on XX/XX/XXXX that " We found that the transaction ( s ) was processed according to the information you provided or was authorized. No adjustment will be made to your account at this time. '' The above update didn't make sense to me because I had already agreed that the transaction was authorized by me and was not requesting Chase to pay me back for the amount I had transferred. I was only requesting that they make a recovery request as suggested by the receiving bank When I reached out the receiving bank, they informed me that Hold harmless and Indemnity agreement from the originating bank is the standard procedure when a transaction is recognized to be a result of a scam. This is also corroborated by the advice from FBI / Internet Crime Complaint Center ( IC3 ) which states " Contact the originating Financial Institution as soon as fraud is recognized to request a recall or reversal as well as a Hold Harmless Letter or Letter of Indemnity. '' Hence at this point, I am seeking the CFPB 's help with this request as I am worried that the restricted account may get unblocked and funds withdrawn while I am trying to get the help from my bank.
Company Response:
State: AZ
Zip: 85142
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-01
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I had a chase sapphire credit card til 2020 with XXXX credit available. I had to dispute charges thst I did not make chase got mad tried to say I feauded the that I frauded them etc I had a roommate whom later got put in prison and had access to my cards while also having various police reports made of breaking I tried ti apply last week for a chase visa card the lady could not tell me why I was denied I suggested discrimination since I am a single XXXX mom she Saud maybe I'll have to see, she heard me saying I was going to record the call she told me to stop so I did after she told me I was turned down for two years or newer credit cards abd also too many inquiries which I knew was a lie since I have credit karma, so after when I said its not true thst my credit report is good etc she got very nasty towards me and tried to deny ever saying and agreeing it could be XXXX thus is sickening and offensive XXXX XXXX XXXX who is not XXXX I married a XXXX man from my last marriage
Company Response:
State: FL
Zip: 34286
Submitted Via: Web
Date Sent: 2023-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A