Date Received: 2023-02-27
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I received a personalized letter from Chase to apply for a Chase Southwest Airlines card. The letter contained a personalized invitation code. And mentioned that I am pre-approved. Being an existing customer, I logged into Chase and confirmed that I was still pre-approved to apply. I applied and was rejected. The Chase representative over a phone call told me that I am not eligible for this card as I had more than 5 cards open in the past 24 months. If that's the case, why did Chase send me a personalized letter to apply for it? Now the unnecessary check is on my credit report.
Company Response:
State: CA
Zip: 94043
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: There where 3 fraudulent charges in 2022 in the amount of {$1200.00} each paid to a XXXX XXXX. Totaling {$3700.00} via XXXX. I did not make or authorize these charges. I spoke with a Chase representative that said they would investigate and get back to me. They have not. They also claimed that the funds would be paid to me via cashiers check and nothing was done.
Company Response:
State: CA
Zip: 91307
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: My chase account was closed on XX/XX/XXXX and there was a balance of around {$26000.00}, but I haven't received the check. I called Chase almost once a week to follow up with the situation and every time they said there were no updates and the reasons for closing the account were unknown. When my account was first closed, they said my check would be shipped in XX/XX/XXXX, but now it is almost XXXX and they still did not give me any updates or explanations.
Company Response:
State: DC
Zip: 20016
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XXXX XXXX XXXX Bank /checking / amount stolen XXXX XXXX company not working with me closed account number off all these accounts that were robbed and had identity theft and fraud done to them. I would also like a full refund from my accounts the person stole money from which is XXXX XXXX / Chase JP Morgan XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. 2. XXXX XXXXXXXX XXXX XXXX XXXX Fraudulently Filled Two online Applications. 3. First premier credit Card. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX Checking Acct XXXX Fraudulently took XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX. XXXX XXXX. XXXX. XXXX. XXXX XXXX XXXX XXXX. XXXX XXXX XXXX Bank Acct XXXX XXXX XXXX XXXX. Filled out XXXX Credit Card XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). XXXX. XXXX XXXX Acct XXXX XXXX XXXX Acct XXXX. Acct XXXX Acct XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX. XXXX XXXX. XXXX XXXX XXXX. XXXX XXXXXXXX
Company Response:
State: IA
Zip: 503XX
Submitted Via: Web
Date Sent: 2023-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-28
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: on XX/XX/XXXX a fraudulent charge was made on my CHASE debit card for XXXX $ at a XXXX gas station in XXXX, CA at XXXX. less than 20 mins from the charge being made i called CHASE and reported the charge. on XX/XX/XXXX the fraud claim was reversed with the reason being that because a pin was used and because the XXXX gas station is within 10 miles of my residence that that charge could not be considered fraud. i escalated my claim to the CHASE executive office and I recieved the same denial with the same reasons being stated. i almost never shop at XXXX, in my past year of purchases i have a history of 3 other XXXXl transactions, with only one being absolutely sure that i DID NOT make. XX/XX/XXXX I DO NOT recall making this purchase -- -- -- -- -- XX/XX/XXXX XXXXXXXX XXXX XXXX XXXX XXXX -- -- -- -- -- -- -- XX/XX/XXXX XXXX $ XXXX XXXX -- -- -- -- -- -- -- -- -- XX/XX/XXXX XXXX $ XXXX -- -- -- -- -- -- -- -- -- -- -- on XX/XX/XXXX i bought a gallon of gas to get me home ( i live in XXXX ), XX/XX/XXXX i bought a gallon of gas for a little generator. XX/XX/XXXX this charge stands out because i was working in XXXX XXXX but never visited a XXXX gas station out there. Lastly the charge on XX/XX/XXXX came from a XXXX gas station in XXXX i have never visited before. the only instance that i had been in that area around that time period was shopping for a car at a small private car dealer diagonally across from the XXXX gas station. the car dealer is called XXXX XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX CA I have a feeling that there is a connection between the car dealer and that gas station. I gave the info necessary to see about getting approved for a used car and did not follow through in making a deal. This is the only time I have been in XXXX recently, other than driving by. I HAVE NEVER FILED A REPORT FOR FRAUD IN 8 YEARS I HAVE BEEN WITH CHASE. THIS IS MY FIRST FRAUD CLAIM XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX CA XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX CA
Company Response:
State: CA
Zip: 92882
Submitted Via: Web
Date Sent: 2023-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-26
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This credit bureau has violated 15 USC 1681i and 15 USC 1681e. Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. All I have been getting are frivolous, eOscar automated responses. No real investigation was conducted after my initial dispute. The furnishers mentioned are in violation of 15 USC 1681s-2b ( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and ( ii ) the information is, in fact, inaccurate. After my dispute of the accuracy of these accounts, the furnishers falsely verified the information to be true instead of deleting the accounts from my credit report. This is will non-compliance and I now have a claim under the FCRA with civil liability under 15 US Code 1681n
Company Response:
State: OH
Zip: 44120
Submitted Via: Web
Date Sent: 2023-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-26
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX I do not know this account
Company Response:
State: IN
Zip: 464XX
Submitted Via: Web
Date Sent: 2023-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On or about XX/XX/2022, I made a reservation using Marriott XXXX XXXX for a three-night stay from XX/XX/XXXX through XX/XX/2022, at the XXXX XXXX XXXX XXXX XXXX I used my Chase Visa Card /Amazon . The following day, I contacted XXXX to cancel the reservation. Marriott did not cancel and directed me to the hotel. The hotel refused to cancel. Meanwhile, I booked a new reservation for the same date at the hotel the same way ; which cost less. Upon learning about the new reservation, the hotel canceled the old reservation and said that they moved my payment to the new reservation. Within, 24 hours, I canceled the reservation and later booked a new reservation for the same dates at XXXX XXXX by Marriott. I contacted Chase to dispute any payment from the XXXX XXXX stating that I canceled the reservation. Chase put a credit and contacted the hotel. The hotel convinced Chase to keep the charges despite that I went to stay at the same Marriott XXXX XXXX. Chase held me responsible for goods/services that I never used despite that I disputed it. They said that they will report it to the credit bureau and kept the charge on my credit. {$640.00}.
Company Response:
State: MA
Zip: 02301
Submitted Via: Web
Date Sent: 2023-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-26
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023, I had {$41000.00} taken out of my medical business account with a fraudulent wire transfer. Someone called my office around XXXX on that day and spoke to my front desk and office manager stating he was from Chase and wanted to inform me of fraud. He verified information with me that HE had including DOB, SSN and account information. I did not give him any information. I was suspicious and hung up and called Chase fraud department before XXXX and they stated a {$41000.00} wire transfer was going through..I told them it was fraud and to cancel it and make fraud claim. I was not informed or notified of this activity to confirm transfer. I subsequently realized my phone was missing during this time period and was subsequently found in the bathroom of my office later in the day. I subsequently received an email hours after I reported fraud that the wire transfer I disputed was going through. I reported this fraud to police as well as AG. Police noted call was to my cell which was inaccurate but subsequent report notes loss of phone. I went to bank branch next day and advisor sent in paperwork which I found out later was the wrong paper, I went back a couple of days later to file the paperwork again. On XX/XX/2023 I was informed that they were unable to reverve transfer and denied the claim stating that I benefitted from this fraudulent transfer.
Company Response:
State: NY
Zip: 11746
Submitted Via: Web
Date Sent: 2023-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-27
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: In XX/XX/XXXX, I went in person to XXXX XXXX to open a XXXX Credit Card. I requested that they do a {$3000.00} Balance Transfer to my current Chase Credit Card. On XX/XX/XXXX, XXXX XXXX issued a check to Chase Bank for {$3000.00} to pay off my credit card with Chase. I continued to monitor my account, and on XX/XX/XXXX, when my Chase Credit Card account did not show the credit, I went into XXXX XXXX and spoke to the Assistant XXXX, and she assured me that the check was issued. At that time, I requested a copy of the check that XXXX sent to Chase. On XX/XX/XXXX, I received a copy of the front and back of the check showing that XXXX cashed the check on XX/XX/XXXX. I contacted Chase Credit Card XXXX on XX/XX/XXXX, stating that my credit card still showed a {$3000.00} balance despite having a copy of the cashed check. They agreed to apply a temporary credit while they looked for the payment. They asked me to XXXX over a copy of the check, which I did on XX/XX/XXXX. On XX/XX/XXXX, I received a form letter stating, " {$3000.00} was credited to your credit card account in error, '' putting it back on my account. On XX/XX/XXXX, I called and talked with another Chase Agent who stated that they could not find the money or the FAX I sent them on XX/XX/XXXX, and I could submit the document through the Chase XXXX, which I did. I have confirmation they received the copy. As I continued to monitor my account, I discovered that Chase had put the {$3000.00} back on my credit card account without any reason for doing so. On XX/XX/XXXX, I spoke with another Chase Agent, and he felt that due to the XXXX XXXX XXXX on the check, the money was sent to the " Banking side '' instead of the " Credit Card. '' He assured me that he was 99.9 % sure he would find the money and then apply it to my credit card account. After reading over my account, he and his supervisors were appalled by how I was treated throughout this matter. He told me to wait until XX/XX/XXXX to resolve it, but it was not. On XX/XX/XXXX, Chase put the {$3000.00} back on my credit card. I called again on XX/XX/XXXX, and was told that the check was returned to XXXX XXXX and to contact them. I asked him how the check XXXX issued was returned since I have a record of Chase cashing the check. After many hems and haws, he told me he must do more research. I then requested that he send me a copy of the check that Chase returned or the confirmation if it was an electronic transfer. As of XX/XX/XXXX, I am still waiting to receive confirmation, and my Chase Credit Card account shows that I owe {$3000.00}, and my XXXX XXXX Credit Card account shows I owe {$3000.00}. I am requesting an investigation into Chase Credit Card XXXX. I went from owing {$3000.00} to {$6000.00} with no end to this nightmare. I am praying that you can help me resolve this because I am fighting XXXX, and I need to put my energy into fighting XXXX and not this issue.
Company Response:
State: FL
Zip: 32958
Submitted Via: Web
Date Sent: 2023-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A