Date Received: 2018-03-03
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: A Dentist made an appliance for my XXXX XXXX. He put it in my mouth and I said no this is horrible, I don't want it and gave it back to him. He contracted a debt collection company and they have put the collection on my credit bureau reports, trying to make me pay the fraudulent bill of {$2500.00} The Collection company is I C System Inc.XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Minnesota XXXX Phone : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76108
Submitted Via: Web
Date Sent: 2018-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-03-02
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: While trying to refinance my home with XXXX XXXX my credit report reflected I had several debts amounting to {$16000.00} with XXXX XXXX. I did not recognize that debt nor had I received any notices from IC Systems ( collection company ) regarding these amounts. XXXX bank representative called IC Systems trying to clarify this matter but they ended up giving us the phone number of a local hotel instead. I was able to get proof from the hospital that I did not owe anything to them and that they had not sent me to collection either. The hospital representative also called IC Systems to explain the situation buy they said to call in a while. I have called them again but can not get a definitive answer because they say they are disputing with the hospital and they can not give me proof that I do not owe anything. Meanwhile my credit is messed up and can not go forward with my loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84047
Submitted Via: Web
Date Sent: 2018-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-03-02
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Compliant is against IC Systems/XXXX # XXXX : XXXX sent me to collections at IC Systems for {$77.00} on XX/XX/XXXX. I haven't had XXXX since XXXX. After disconnecting the service XXXX they continued to auto withdraw roughly {$100.00} a month from our account for almost a year. I've reached out to XXXX over 10 times to get payment back from them ( over {$1000.00} ) with no eval. Now my credit report is showing that they have sent me to collections for {$77.00}. I was never contacted by them for this and do not feel that I owe them anything. I have contacted them to ask for them to retract this from IC systems. I haven't heard back from them to date.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32259
Submitted Via: Web
Date Sent: 2018-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-03-01
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I received several phone calls from this number Including my family members are receiving phone calls from this number XXXX. I called them back to find out what company its, The Company calling me and my family members is ICS. I don't know what are the phone calls about I haven't receive none information in written just phone calls asking me for my Address, they want to know my address. I denied it to give such information.So At this time I would like to ask the CFPB to contact them to cease and Stop this phone calls because I believe this debt collector is violating my consumer rights under the XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91311
Submitted Via: Web
Date Sent: 2018-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-03-02
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: I review my XXXX XXXX XXXX XXXX on XXXX XXXX there is a {$180.00} collection that was placed by XXXX XXXX XXXX collection. I don't owe this money as I filed Bankruptcy XXXX XXXX in XXXXand all my debt was discharged by Federal Judge on XX/XX/2017. XXXX XXXX XXXX XXXX are sharing my information to other debtors and companies. XXXX XXXX never sent me a debt verification. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-03-01
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XX/XX/XXXX started new phone service for my business with XXXX XXXX confirmation # XXXX. I will attach a copy of the XX/XX/XXXX bill showing service active. I called and was on the phone with XXXX XXXX XXXX for over 30 minutes as I was moved around when I advised I was cancelling my service. XXXX XXXX XXXX XXXX XXXX recorded me on a call and advised XXXX XXXX XXXX would be legally advised regarding the switch to XXXX XXXX XX/XX/XXXX. XX/XX/XXXX I received a XX/XX/XXXX to XX/XX/XXXX bill from XXXX XXXX XXXX. I contacted XXXX XXXX and she confirmed my service started XX/XX/XXXX with XXXX so that should be the last bill. I tried to go online at XXXX XXXX XXXX to confirm but my online account was closed. XX/XX/XXXXI received a XX/XX/XXXX to XX/XX/XXXX bill from XXXX XXXX XXXX. I tried to call but was rerouted and put on hold for over an hour. I went to online contact with XXXX XXXX XXXX. I advised XXXX XXXX XXXX of the bill for which I did not have service or even an open account but again was redirected. I copied & pasted this electronic conversation and will attach. I also sent a letter to XXXX XXXX XXXX on XX/XX/XXXX to the address on the bill. XX/XX/XXXX I received a letter from XXXX XXXX XXXX to which I responded XX/XX/XXXX with documentation showing the switch to XXXX XXXX and my correspondence with XXXX XXXX XXXX. I never received any additional contact from XXXX XXXX XXXX. XX/XX/XXXX I received a phone call at work from XXXX XXXX of XXXX XXXX XXXX advising I owe XXXX XXXX XXXX. I asked for a copy of what I owe them and he said that would take a long time to obtain. I explained who would pay a bill they owe but never received? At least 3 phone calls from IC Systems were received over the next 2 weeks asking for payment without any documentation. I told them to stop calling until they produced a bill that I owed XXXX XXXX XXXX. XX/XX/XXXX I received an email from XXXX XXXX with the XX/XX/XXXX to XX/XX/XXXX bill from XXXX XXXX XXXX. XX/XX/XXXXI explained in writing and with documentation my service was with XXXX XXXX on those dates, I had contacted XXXX XXXX XXXX numerous times by phone, electronically and in writing 2 times. The phone calls continue, emails from XXXX XXXX continue with no response to the statements or documentation I presented. They just keep sending emails with the same bill I do not owe XXXX XXXX XXXX because my account was closed and my service with XXXX XXXX. XXXX XXXX XXXX contacted me once every 3 months in XX/XX/XXXX & XX/XX/XXXX trying to sign me up for their service. I explained poor service from XX/XX/XXXX to XX/XX/XXXX is why I left and would not return in the last solicitation in XXXX. I then began receiving debt collection communications. XX/XX/XXXX I responded to the latest email from XXXX XXXX of IC Sytems with a cease contact request and that I would be filing this complaint to stop the emails and phone calls to my business. I also sent IC Systems a written letter with the same information and requested copies of any filings with a credit bureau for the erroneous charge. I would like to file a formal complaint against XXXX XXXX XXXX and IC Systems for bullying and intimidating consumers. This affects my business, employees taking these calls, my time and emotional distress with the concern of bad credit for something I do not owe. I requested we take this to court if they are serious, but I doubt they will because I have proven they only have a case of poor service and intimidation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48603
Submitted Via: Web
Date Sent: 2018-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-28
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I recently found out that IC Systems has been reporting and re-reporting an XXXX XXXX XXXX collection to my credit reports since XX/XX/2014. I believe its for a landline phone, not a cell phone. I should not have any debts to XXXX XXXX XXXX, and I haven't had a landline in a very long time. So, I disputed the collection account via XXXX, who stated they contacted IC, who in turn verified it as accurate. I'm not really sure what else I could reasonably do, because I never received a bill or anything to tell me what this is for, even after I said it wasn't accurate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32927
Submitted Via: Web
Date Sent: 2018-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-28
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I noted on my credit report that there was an account in collection, placed at IC System, in XXXX XXXX, MN, for a debt related to " XXXX XXXX XXXX ''. I called IC System, and they said it was for XXXX XXXX XXXX services at " XXXX XXXX '', in XXXX, TX. I live in XXXX, TX, and have never lived in XXXX, and have never used the XXXX XXXX XXXX service. The representative stated that I would need to go to XXXX, and fill out a police report, and file a fraud complaint. I believe this invalid credit reporting should be removed from my credit report, as this debt is clearly not mine.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75063
Submitted Via: Web
Date Sent: 2018-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-28
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I made a purchase on XXXX. Before making the purchase I contacted XXXX and I asked clarifying questions about the item I was purchasing. I won the auction on XX/XX/XXXX and I receive the items I was expecting. paying the listed price of {$39.00} dollars. I received the item in a reasonable amount of time. I was contacted by XXXX XXXX on XX/XX/XXXX, telling me that they shipped me the wrong item and that I need to ship it back or they were gong to charge my credit card for {$300.00} dollars. I felt like I received the correct item, and I no longer own the item to ship back. I offered multiple mutually beneficial options for us to resolve this issue. They were not interested in a resolution that was reasonable. They turned an amount of {$250.00} dollars over to IC Systems, a collection agency out of XXXX XXXX, MN. I feel like this is a ridiculous situation and an abuse of the debt collection process. I never agree to pay more than the listed amount in the XXXX auction. What is keeping XXXX from continuing to do this to other people. This feels like a textbook bait and switch some how. I just want to know what my rights and obligations are in this situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2018-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-02-28
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: So, this guys ( Below ) have falsely put a collection on my credit report. after several times letting them know that they owe me money. this am assuming that this guy is from XXXX XXXX people, That very bad company that is now XXXX XXXX XXXX is trying to collect instead i told them that they owe me an over charge of XXXX and they are not paying and now they have the audacity to try to collect. I demand the return of XXXX to me and immediate removal from my credit account. Payment Status : I C SYSTEM XXXX XXXX XXXX XXXX XXXX XXXX, MN XXXX XXXX XX/XX/2018 Collections
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91214
Submitted Via: Web
Date Sent: 2018-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A