Date Received: 2015-05-27
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: In XXXX XXXX, I entered into a " Smart Buy '' auto lease agreement with GMAC for a XXXX Cadillac CTS. The car was returned at the end of the lease term and the account was closed with a {$0.00} balance in XXXX XXXX. I am extremely diligent about keeping records of my credit reporting and have a monthly subscription that tracks my credit and alerts me to any changes as soon as they occur. For many years, this account has been reported as " closed XXXX XXXX, XXXX '' with " {$0.00} balance. '' When my wife and I decided to purchase a new home in the fall, our mortgage lender pulled a tri-merged credit report through XXXX XXXX XXXX on XXXX XXXX, XXXX and this account appeared twice on the report as XXXX separate entries, both listed as being closed in XXXX XXXX with " {$0.00} balance & {$0.00} past due '' ( XXXX. XXXX ). Prior to my Cadillac " Smart Buy '' account, in XXXX XXXX, my wife and I entered into a joint " Smart Buy '' with GMAC for a XXXX Saturn Ion. The car was returned at the end of the lease term and the account was closed in XXXX XXXX. Due to excessive wear and tear, there was a balance of {$3500.00} on the account. The account went to collections and eventually resulted in a judgment which was paid in full and satisfied in XXXX XXXX. XX/XX/XXXX, my wife and I both received letters from GMAC for these accounts stating that they had balances of {$10000.00} ( Cadillac ) and {$940.00} ( Saturn ) respectively. On XXXX XXXX, XXXX at XXXX, I called the number listed. Despite the letterhead being XXXX, I was routed to Ally Financial ( whom apparently took over GMAC in XX/XX/XXXX ). I spoke with XXXX and was advised of the following : 1. Ally Financial upgraded and changed to a new system. This process caused a " glitch '' in the system. 2. Because of the " glitch, '' letters/bills were inadvertently sent out to customers who previously had " Smart Buy '' accounts. 3. Please disregard the letters as they are not accurate. 4. The inaccurate balances will not be reported to any credit bureaus nor forwarded to any XXXX party XXXX. 5. Letters of apology would be sent out at an unknown date. On XXXX XXXX, XXXX, my mortgage lender had to re-pull the credit prior to making an offer on a home ( it had been more than 30 days so a new report was required ). This time on the credit report, the Cadillac account appeared to have a {$10000.00} past due balance out of nowhere and the Saturn account had a balance of {$940.00} ( Fig. XXXX ) Because the Saturn account had gone to collections and eventually ended up as a judgment that we paid off in full in XXXX, XXXX, I knew for a fact these bills were definitely a mistake and a result of some sort of GMAC/Ally error. When we returned the Cadillac, I never once received a bill, a phone call, it never resulted in any kind of collection account, nor was there ever a judgment issued as there was for the Saturn account. If I had a legitimate {$10000.00} balance, would n't GMAC have followed the same procedure to collect the money as they did with the Saturn account? Even more confusing is that the account had a high balance of {$27000.00}. I had the car for a total of 53 months XXXX XXXX XXXX - XXXX XXXX ) at a payment of {$580.00} each month. That is a total of {$30000.00} that I paid ( the overages being late charges and additional interest on the late fees ). How did GMAC even end up at a {$10000.00} balance for a car that only cost {$27000.00} and I had for the full term? How can I owe nearly 38 % of the total price of the car if I fulfilled the life of the lease agreement? All of these points confirmed that this issue was truly a result of a system error on GMAC. Despite recurrent calls to GMAC/Ally where they repeatedly tell me this was a result of a glitch in their system and disputes with the credit bureaus, I have been unsuccessful in resolving the matter and it has prevented my from buying a new home.
Company Response: Company chooses not to provide a public response
State: PA
Zip: 19135
Submitted Via: Web
Date Sent: 2015-05-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-27
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: I had a vehicle on lease through Ally Financial. I paid the bills on time, and turned the vehicle in on time, under mileage, and with no damage. Ally 's inspection shows damage that was n't there when I turned the vehicle in. I had to continually XXXX them down to get a response to my complaint. It finally took several calls, and a letter to their CEO to get someone to respond to me, but even then, they would not accept my best evidence ( a digital photo which they would n't accept through email ) as to the fact there was no damage upon turn in. They reduced the amount owed, which I paid, to avoid damage to my credit rating, but there was no opportunity for arbitration, or appeal. There was no process whereby they would respond to me proactively -- except to collect money. The inspection process was clearly set up as a yield enhancement for Ally, and had nothing to do with diminished residual value, as they we looking for scratches under the hood. There was no evidence of chain of custody of the car after turn in. There was no way to provide my best evidence of no damage. There was no independent appeal opportunity. There was no single point of contact to deal with. There were no return calls without my initiating the call.
Company Response: Company chooses not to provide a public response
State: TX
Zip: 75287
Submitted Via: Web
Date Sent: 2015-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-05-26
Issue: Taking out the loan or lease
Subissue:
Consumer Complaint: According to my credit score I believe I should have been give a lower APR rate but to being XXXX it was higher.
Company Response: Company chooses not to provide a public response
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2015-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-26
Issue: Problems when you are unable to pay
Subissue:
Consumer Complaint: I fell behind on my car payments because I was unemployed. I had made payments when I could. When I was 60 days late they kept dunning me 4 to 5 times a day. The problem was is that they called my XXXX year old mother. I sent a letter to them and they called and told me it would n't happen again and it did. This woman is old and retired and does n't have to know my business.
Company Response: Company chooses not to provide a public response
State: NJ
Zip: 07731
Submitted Via: Web
Date Sent: 2015-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-05-26
Issue: Account opening, closing, or management
Subissue:
Consumer Complaint: Ally Bank unilaterally closed my checking acct on XXXX XXXX without any notice. They falsely claimed that they sent notification via mail to my home address and to my attorney. Neither of us received any such notification. They claimed that they sent an email notice. I did received a message on my email that I needed to log into my account ( XXXX ) for correspondence. When I did, there was no notice -- just a blank page. I should note that my attorney, did call and email XXXX attorneys at Ally, including a XXXX XXXX their General counsel and a XXXX XXXX. He and XXXX XXXX refused to respond. Neither could they demonstrate that they actually sent any letters. Ally Bank has demonstrated a persistent inability to provide basis customer service. Reps re incompetent and frequently refuse to connect this customer ( and others ) to supervisors who sometimes can resolve problems and frequently they can not. They then refuse to connect the customer to Managers. I did write a complaint to the President of the company and received a pro forma letter several weeks later which did not address the problem. In XXXX, my acct was overdraw by just {$6.00} for several days until my social security benefit was paid to my acct. I did not dispute the {$9.00} overdraft charge. Earlier, I noted to one supervisor, XXXX, that I would start to look for a new bank, but she insisted " we want to keep you as a customer, and we will do our best to improve. ". On XXXX XXXX, I found that the account had been closed. Only at my urging did they refund the balance to me of {$160.00} WHICH SHOWED THAT THE ACCOUNT WAS FULLY FUNDED. I have now found that Ally Bank, at the urging of one person, in particular, XXXX XXXX, an Executive Resolution Specialist, closed the account, When I spoke with him over the phone on or about XXXX XXXX, he was demeaning and attacking and made clear that he was retaliating for my complaints. Ally filed complaints with XXXX, XXXX, XXXX and XXXX as retaliation. I should note that I never borrowed any monies from the bank. I would like the CFPB to force Ally to remove the negative reports, immediately and take whatever action against Ally that it can. XXXX XXXX Acct Number XXXX. XXXX XXXX XXXX # XXXX XXXX, MD XXXX XXXX
Company Response: Company chooses not to provide a public response
State: MD
Zip: 21740
Submitted Via: Web
Date Sent: 2015-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-25
Issue: Problems when you are unable to pay
Subissue:
Consumer Complaint: I took out a car loan. I filed chaper XXXX in 2010 but I reaffirmed my Car note with Gmac/ally and paid the note They r still reporting on the credit report that the note Was discharged. It was not. I have a reaffirmation agreement with Them that I honored and completed. I have written them. I have Worked witg the credit bureaus. No avail. They r still listing that The car note was discharged. It was not. It was paid. My stars It has been So long ago that I dont even have the car anymore. I sold it with a lien release Why do they continue to lie?
Company Response: Company chooses not to provide a public response
State: MD
Zip: 21228
Submitted Via: Web
Date Sent: 2015-05-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-05-22
Issue: Shopping for a loan or lease
Subissue:
Consumer Complaint: I am XXXX of the victims of XXXX minority borrowers to pay higher rates to Ally Financial, according to a complaint filed at federal court. U.S. Justice Department and regulatory claims that the firm helped car dealers inflate the cost of auto loans to XXXX and XXXX borrowers. Due to a very high interest rate, it 's been very difficult for me to make the car payments. I 'm currently in the XXXX and last request for extension and so I have exhausted all. Pleas help me with this matter.
Company Response: Company chooses not to provide a public response
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2015-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-22
Issue: Taking out the loan or lease
Subissue:
Consumer Complaint: When I was XXXX year old I wanted to purchase a car. I knew that I was n't going to able to purchase without a co-signer. So, I asked my parents to co-sign but they told me that they could n't co-sign because I was n't financial stable, my credit was not established and I did n't hold a job for more than XXXX weeks at a time. Prior to purchasing the car I had over XXXX jobs between ( XXXX through XXXX of XXXX ). Eventhough, I knew there would be no way somebody would loan me any money to purchase a new vehicle, I still decided to explore on my own one weekend in XXXX XXXX. I ended up at XXXX XXXX XXXX XXXX in XXXX, MO. Where I was greeted by a salesman named XXXX. I test drove a XXXX XXXX XXXX charger and was told that I would n't have no problems getting approved. Well, I was astonished that I actually got Approved to purchase the car. The car loan was for {$25000.00} for 7 years. I traded-in my XXXX XXXX ( my parents ) for {$1000.00}. Prior to getting the news that I was approved I told the loan officer my income/credit situation. Which was this : The year prior ( XXXX ) of purchasing the vehicle I only made {$5600.00}. I bounced around from job to job. No stability whatsoever. XXXX, the year I was approved for the loan my income for the year was only {$10000.00}. But I purchased the car in XXXX of XXXX which was only the first 6 months of that year of making {$10000.00}. I had only been on my job for XXXX weeks. My credit was n't too terribly bad but none the less, my income alone should of raised a RED FLAG!! I had XXXX loan out for XXXX which my parents co-signed to try to establish some credit. That loan was through XXXX. The payments were {$120.00} a month for 18 months. My car payment is {$450.00} for 7 years. With an income of only XXXX the year before and I already had an an installment loan out for {$120.00}. I was baffled as to how I was Approved for this car loan. My life since having this car has been, to say the least, so Stressful trying to keep up with these payments. Which I have n't ... .the car has been reposed once and as of now looking to be reposed again. My parents have helped me out making my car payments numerous times and they will not continue to do so. Because of the economic conditions of the job market, I as still struggling to finding fulltime work with my experience. I am now XXXX year old and my credit has bombed. I should of never been approved for this amount of loan with this high payment with my credit, financial situation back in XXXX. I am so depressed because of this situation and need you to reevaluate my situation and make this right.
Company Response: Company chooses not to provide a public response
State: MO
Zip: 63304
Submitted Via: Web
Date Sent: 2015-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-21
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: I lease a XXXX Dodge from XXXX XXXX XXXX in WI XX/XX/XXXX. After the XXXX truck was found to have XXXX more miles than advert sed I have no idea why this is cutting off/ going XXXX. I was not provided with and account number or mailing address nor exact payment amount. I contacted Ally Bank on or about XX/XX/XXXX. I sent a payment per verbal instructions. Then I sent a double payment in late XXXX I noticed a partial payment due. I contacted Ally and was informed it was a late charge from XX/XX/XXXX. To which I informed them it was their error in not providing a payment amount, due date, account number and mailing address. The person was not authorize to correct so the put in a request. A few weeks later ( XX/XX/XXXX ) at approximately noon I received a collection call stating I was 31 days past due because of a returned check. I advised them that was not possible as it was a cashier 's check. They said it was in the amount of {$2000.00}. I advised them I had never sent a {$2000.00} check. Collector claimed it did not matter that I wa 31 days past due and needed to make an immediate payment. After a " heated '' exchange I hung up. I contacted both the dealership and ally and got lots of reasons why I was past due from they do n't accept multiple payments to a returned check. I ask multiple times verbally, emailed and wrote letter to get address of their regulatory agency to file a complaint. To which I never received a valid answer. When I was told it was corrected ... I never got a copy of my credit report showing that it was removed or corrected. They sent me some kind of accounting statement showing I made 6 payments in XXXX XXXX and XXXX payments were reversed in XX/XX/XXXX. Which is not a payment history of my account as requested. Nearly 20 hours of business time was spent correcting this only to find out it was still not corrected. The Ally contact with XXXX XXXX XXXX called and during that conversation it was discovered that Ally had added an additional late fee to my account when they had reversed a double payment twice on XXXX XXXX, XXXX. I have a verbal phone call that I made that appears that the current amount due is correct as the next due date. I have no in writing evidence of that as was promised on several occasions. Obviously this is a condensed version of what happened during countless phone calls and at least 20 hours of business hours lost. Not to mention multiple harassing collection calls. When they were directed not to call again unless they had a resolution. It was explained to me at one point that collections and the department investigating the issue have no means of corresponding with each other.
Company Response: Company chooses not to provide a public response
State: MI
Zip: 498XX
Submitted Via: Web
Date Sent: 2015-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-20
Issue: Shopping for a loan or lease
Subissue:
Consumer Complaint: I applied to take over a lease on a XXXX vehicle with Ally Bank. There is approximately 24 months left on the lease with the aggregate payments amounting to no more than {$34000.00}. I submitted a credit application which Ally Bank rejected citing " credit experiences are insufficient for dollar amount requested. '' Meanwhile, in its rejection letter, Ally acknowledges that my credit score was XXXX out of XXXX. As indicated in my credit application, my annual income is nearly {$XXXX} ; I 've been employed with the same employer for over 13 years and resided in my residence for nearly 10 years. The only outstanding debt that I have is a student loan in the sum of {$50000.00} with no late payments and a car lease for one of my assistants from XXXX with {$3000.00} left. I have no negatives on my credit, I carry no credit card debts and all components of my credit are designated as " Excellent '' by all three credit reporting agencies. In fact, my credit score and income exceeds that of the original lease holder for the car. The only possible reason for Ally 's refusal to approve this transaction is either a racial and/or national origin bias. I believe that Ally is discriminating against me due to my XXXX ( the original lease holder has a XXXX ). Given the vast discrepancy between its explanation and my credit history, there can be no legitimate reason aside from discrimination. In fact, Ally has a history of discrimination against minorities with relation to auto loans, having had to pay over {$90.00} XXXX in 2013 as a result thereof. I believe that I am not the only person of XXXX having experienced this matter and know of at least one other who has excellent credit, but was denied an auto lease for the same or similar reason by Ally Bank. Furthermore, I had authorized Ally Bank to check my credit score once. However, it did so on at least two occasions, thereby negatively affecting my overall credit rating.
Company Response: Company chooses not to provide a public response
State: CA
Zip: 900XX
Submitted Via: Web
Date Sent: 2015-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No