Date Received: 2015-06-02
Issue: Using a debit or ATM card
Subissue:
Consumer Complaint: Almost two weeks ago, Ally 's fraud prevention contractor called me about a potentially fraudulent purchase. I confirmed that the transaction was unauthorized, and then called Ally 's customer service to order a new card. Both times, I confirmed whether recent transactions were fraudulent or legitimate. Ally told me that the fraudulent charge would not post. However, a few days later, the charge indeed posted, so I sent a message to Ally reminding them about our earlier exchange. After initially refusing to discuss the transaction over " secure messaging '', Ally claimed that the charge in question was an entirely different transaction, even though it was from the same merchant, on the same date, and for the same amount. Even though I thought we had resolved the fraud earlier, Ally insisted that I fax ( yes, fax ) some forms to them. After I replied that I had no easy access to a fax machine in 2015, Ally reluctantly agreed that I could instead email the forms " as a last resort. '' They confirmed my email address, and later said that somebody from their " executive response team '' would contact me. A week and a half after the fraudulent transaction, I received the mailed forms, but apparently they forgot about the electronic copies that they said they would send me. I 've also yet to receive the promised call. It seems they 've lost interest in my case, though at least I 've finally received my replacement debit card.
Company Response: Company chooses not to provide a public response
State: CO
Zip: 802XX
Submitted Via: Web
Date Sent: 2015-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-02
Issue: Using a debit or ATM card
Subissue:
Consumer Complaint: On XXXX XXXX, 2015, I informed Ally Bank of XXXX transactions that I did not authorize nor did I engage in. The bank sent me a letter dated, XXXX XXXX, 2015 acknowledging the disputed transactions totaling {$2800.00}. As of XXXX XXXX, 2015, provisional credit for the XXXX transactions ( totaling {$2800.00} ) have not been posted to my account. ( Documentation is attached )
Company Response: Company chooses not to provide a public response
State: NV
Zip: 89141
Submitted Via: Web
Date Sent: 2015-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-06-01
Issue: Problems when you are unable to pay
Subissue:
Consumer Complaint: GMAC continues to report negative information and an outstanding balance even though the account has been discharged in a chapter XXXX bankruptcy. The credit reports do not reflect a zero balance nor do they state the account is included in a chapter XXXX bankruptcy. I have disputed this with all the credit reporting agency 's without any response.
Company Response: Company chooses not to provide a public response
State: NJ
Zip: 08753
Submitted Via: Web
Date Sent: 2015-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-01
Issue: Problems when you are unable to pay
Subissue:
Consumer Complaint: ally auto repos the vechile within XXXX month of being deliqent of XXXX car payments, after a month prior they agreed to put me in forbarance. The manger refused to listen to previous recorded calls unless requested by attorny.
Company Response: Company chooses not to provide a public response
State: OH
Zip: 43110
Submitted Via: Web
Date Sent: 2015-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-06-01
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: I leased a car from ALLY Bank and was charged a Sales/Use tax of {$28.00} per month for 39 months. My husband leased an auto from XXXX XXXX XXXX for the same period and he is not charged a sales tax. We XXXX live in the same residence in XXXX, Pennsylvania. Is this legal?
Company Response: Company chooses not to provide a public response
State: PA
Zip: 19131
Submitted Via: Web
Date Sent: 2015-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-29
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I have a auto loan with Ally. They call me XXXX times a day once I am XXXX day late. They continue to call even after I have scheduled an automatic payment to come out of my checking acct. I called them and told them it was scheduled and to please stop calling. They then try to get me to make the payment sooner and continue to remind me my payment is due on the XXXX of the month. My payment is scheduled for XXXX/XXXX/2015. I have never been 30 days past due. This is annyoying. I also receive text messages from them. Please make them stop! Once I speak with them and advised of payment being made and SCHEDULE the payment the phone calls should not continue. My phone rings all day when I am work and I have been warned about it. There is no reason for them to keep calling like they do.
Company Response: Company chooses not to provide a public response
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2015-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2015-05-29
Issue: Problems when you are unable to pay
Subissue:
Consumer Complaint: I have been working with Ally Financial in regards to my auto loan. The loan is currently past due and we were working on an extension to get me current. I had explained to them I fell behind due to family illness and my fathers passing and expenses incurred during that time period. The XXXX agent I talked to kept telling me I have to get a fax # for them to send documents and as explained I had nothing I would find a way to fax back but dont have a way to receive. This carried on for minutes of her telling me I have to get her this information. I felt it was very harassing how she was acting. I had called back later and talked to a different agent who explained there was no need to get them a fax it would come in the mail just fax back right away she said my extension information was sent over already and that they would process it once the payment was in but it would be approved once i made the payment. I called today XXXX/XXXX/2015 to give them my confirmation # for the payment made to get my extension approved and the female i talked to was completely rude. She said that nothing will be approved on this til they see the payment posted and the paperwork is all back. I explained that the other agents told me it would be approved within a few days and that to have it go thru fully i would need paperwork back and payment on file. She said that was wrong and nothing is going to be approved til everything is in hand. I asked if the paperwork was already sent as it was sent to the dept on wed she said she cant tell me that then said I have XXXX days to return everything or it wont be approved. I asked her XXXX days from what and she refused an answer. I explained that I should have at least XXXX days from the date of the letter because I cant send back a letter that hasnt been sent to me she said that if I dont get it back in I would need to make another payment and could apply for another XXXX later thats why I have to fax. I explained to her if she checked the notes that I have no way to receive a fax at this time but would have no problem finding a way to fax in but I 'm limited on resources and funds to do this. She was very rude in how she was telling me she sees a lot of places I could just go get the fax. I told her that I felt she was being rude then she started to argue saying she wasnt rude she was informative. I told her i felt she was being very rude and that I am already looking at filing Chapter XXXX due to financial hardship and am to the point of just including this just so I dont have to work with people who are being rude to me. I understand I am behind on payments but I am also a person and am trying to fix this I dont need people making me feel worse about myself by belittling me. I found it very harassing how she treated me as someone who works in customer service/collections had XXXX of my agents treated someone that way they would have been walked out the door. I have submitted a complaint and have case # XXXX.
Company Response: Company chooses not to provide a public response
State: SD
Zip: 57401
Submitted Via: Web
Date Sent: 2015-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-29
Issue: Taking out the loan or lease
Subissue:
Consumer Complaint: GMAC ALLY BANK HAS FRAUDULENT RUN A APPLICATION FOR A VECHILE LOAN UNDER MY NAME AND SOCIAL, CAUSING A MIXED FILE UNDER THE NAME OF XXXX XXXX XXXX. I NEVER APPLIED FOR SUCH FINANCING AND WANT THIS REMOVED ASAP.
Company Response: Company chooses not to provide a public response
State: TX
Zip: 782XX
Submitted Via: Web
Date Sent: 2015-05-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-27
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: - Continuous harassment - Threats of repossession for a paid for vehicle - Ignored a certified letter requesting XXXX to cease communication - Sent false information to all credit bureaus ; Sent negative information to a credit bureau before sending a bill for that debt - Refuse to correct false information after it become aware of their mistake and have acknowledged their error. - Never able to clearly state what was being charged, and why ; never provided a written consistent bill - Refused to deliver a title for a vehicle that is paid for since XX/XX/2010 - Still reports an account as " charged off '' when it has been paid in full for years.
Company Response: Company chooses not to provide a public response
State: NY
Zip: 11803
Submitted Via: Web
Date Sent: 2015-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2015-05-27
Issue: Managing the loan or lease
Subissue:
Consumer Complaint: On XXXX XXXX, 2015 I was in an accident where my car was totaled by the other party. The insurance company as well as I have been requesting documents from Ally Financial to send so they are paid. I have called every other day since finding out that car was totaled and what was needed for the insurance company to issue payment. Ally has sent the documents twice with the wrong information which is baffling to me because I was on the phone when the Ally rep repeated the correct amount to the insurance agent. I, along with an insurance representative spoke to a representative for Ally on Tuesday, XXXX XXXX, 2015 and we were told that it could be another week before they receive the proper documents. This alone poses another problem because interest is accruing during this process and my Gap insurance ca n't payout until the insurance company pays and the insurance company ca n't pay until they receive the proper documents from Ally. This has been frustrating and very time consuming with the numerous calls that have been made and the wait times to speak with someone. In addition to the documents being delayed an insurance rep and myself spoke with an Ally representative on XXXX XXXX, 2015 who knowingly lied about faxing documents and saying they would be received within an hour. The Ally rep was caught in the lie when the insurance rep asked her to verify the information and she could n't. This has made me believe that Ally is n't interested in closing out this account and surely not in a timely manner.
Company Response: Company chooses not to provide a public response
State: LA
Zip: 70805
Submitted Via: Web
Date Sent: 2015-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No