Date Received: 2019-01-17
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: When attending the XXXX XXXX XXXX XXXX XXXX. I was forced to take Private student loans. The financial aid office stating the federal student loans was not available to any students at this time and that I had to take the private. When taking the loan the financial aid office stated that I would be able to pay off my loans in about 10 years after starting repayment. When I tried to read the loan I was told that they have alot of people waiting and that I can get a copy. When I asked for a copy of the loan they said I can get it after I graduated. I could never get the copies. It has been over 10 years - I have borrowed XXXX paid over 40k and still owe XXXX. The lender is taking 99.9 percent of the money that I pay and applying it only to interest and never applying anything to the principle I have called several times to question this act and they said " if I don't like what I see I should just pay more " and that if I didn't pay they would garnish my income or take my cosigners house away. I have also ask for them to send validation documents of my loans to me and they do not. Out of fear of being attacked I constantly make payments that do nothing. This is a prime example of predatory lending practices. I should not have to pay back 100 's of thousands of dollars for a XXXX dollars loan.
Company Response:
State: FL
Zip: 33069
Submitted Via: Web
Date Sent: 2019-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-17
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: 2 years ago I started my effort to Pay in Full my student loan Bill. I call XXXX XXXX many times to rehash the topic I was told by members of the US Department of Education loan officer that My loan was consolidated to my Ex-wife 's daughter, Not my " spouse and that I can not separate these loans apart. They said this is Fraud. I have called the Attorney General office, the Ombudsmen, and XXXX XXXX and heard them say the same word or term FRAUD! I have asked them to un-due, dissolve this consolidation going on for the past 2 years. Each agent I spoke with said the term '' FRAUD '' but send me down the road to another department having to explain to each agent the whole story coming back with fraud and consolidation could only be if it was for my Wife. Not " Step Daughter ''! So once again they send me and my effort to pay my student loan to another department to Again repeat the story. I am now in the process of hiring an Attorney to sue each and every one of these US Department of Education! They allowed this consolidation to take place knowing it to be fraud and not a CO-SIGNING. If you please advise me or procedures to have them do their business and stop pushing My Can Down The Road! This loan is now in Forbearance and I refuse to pay for a student who BTW works for a Non Profit organization and her real father was suppose to pat for most of her College education which UI believe this money 's was hidden from me by my wife at the time that she asked me to Co-sign. Thx You, XXXX
Company Response:
State: IN
Zip: 46234
Submitted Via: Web
Date Sent: 2019-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-16
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: On XX/XX/XXXX i called XXXX about my account ... a School loan debt forbearance. In late XX/XX/XXXX/early XX/XX/XXXX, i submitted a loan debt forbearance form ( but with the input of wrong dates ). I did get info that my request was pending on my XX/XX/XXXX request. I called on XX/XX/XXXX and the representative said the form submitted on XX/XX/XXXX was deleted because it was a duplicate request ; it was not a duplicate request. It was request with different dates and a different form. The representative sent an inquiry to the claims processors for adjustment and stated i would hear from them in 3-5 business days. Its been longer than 7 business days. Ive sent in 2 online inquiries since and have not received any feedback about my conflict.
Company Response:
State: CA
Zip: 94578
Submitted Via: Web
Date Sent: 2019-01-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-16
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I applied to qualify for PSLF in XX/XX/2016 and had my loans transferred over to XXXX XXXX from XXXX. Currently, they are only counting 5 of my payments towards my PSLF payoff, 4 of which are under review. I have made 15 payments under XXXX XXXX and made qualifying payments through my previous servicer, XXXX. My count should be in the 30s, not 5. I've asked several times over several months for a count of my qualified payments. I have not received an update, except several payments made through XXXX are under review.
Company Response:
State: MN
Zip: 55125
Submitted Via: Web
Date Sent: 2019-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-16
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am a military member in the XXXX XXXX. My military benefits include {$50000.00} of student loan repayment. I have GATE loans with AES/PHEAA as the servicing agency and XXXX XXXX XXXX XXXX XXXX as the lender. The XXXX paid {$5200.00} towards my Gate loans in XX/XX/XXXX and {$5300.00} in XX/XX/XXXX. These payments go towards principal. I still have four more years of those payments plus one additional year of partial payment of approximately {$2500.00}. I have been trying unsuccessfully to change my payment terms to interest only where there is a monthly interest payment. I WILL PAY THE INTEREST MONTHLY. Then once a year in the fall ( FOR 5 MORE YEARS ), the XXXX will make their government principal payment towards my loans. The reason for this is so that I do not have to pay back money that the XXXX will be paying on my behalf. AES has stated that XXXX XXXX XXXX XXXX XXXX have been non-responsive and/or will not grant my request. I have faxed them two different letters and have spoken on the phone countless times. I am an XXXX Veteran who has earned these military benefits. The fact that these companies will not work with me to allow me to use the benefits is unacceptable. By changing my loan to interest only, the lender has the best chance of getting their money. I have attached proof from the last two years of the government payment. I also have attached my contract for Student Loan Repayment Program.
Company Response:
State: PA
Zip: 159XX
Submitted Via: Web
Date Sent: 2019-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-16
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My student loans were transferred to aes in XX/XX/XXXX. I have had nothing but problems since then. In the original documentation received about the change in company I was informed that if my payment fell during a grace period of transition then it would be debited after such grace period. However I logged in to find my student loan was shown overdue and received a letter stating I needed to make a payment. I called to explain this as I am in the ibr program and have been for years and also use direct debit for years. They stood fast and insisted I make a payment so I authorized a one time payment to avoid credit reporting. Then a week later I check my account to find that they deducted a second payment on their own. Now fast forward to XXXX and it is time for my annual recertification of income. I follow the instructions including authorizing my spouses student loans through fafsa website. Next I received a letter dated XX/XX/XXXX that my loan had been recalculated. But they only factored my personal loans and not those of my spouse. Attached is a second letter with instructions to once again authorize them to calculate using my spouse 's information. I find this strange but follow the instructions and call Aes again XX/XX/XXXX to state this was complete and to have them recalculate the payment using this information. Weeks go by with no response until I receive a letter dated XX/XX/XXXX that still shows the original payment amount when only factoring my student loans. Also this letter stated that I made payments ahead ( my XX/XX/XXXX payment ) and therefore I should only be responsible for paying the difference on my next payment. But instead the letter states they are going to take my entire payment amount instead. So once again they are going to double bill me for one payment. I called again today XX/XX/XXXX to try and get an explanation. The company is giving me nothing but a run around. Saying they have a note of my wife 's documentation complete but did not recalculate. Therefore they now want to recalculate my payment again. But in the mean time they assert that the initial payment amount which is incorrectly figured will be deducted on XX/XX/XXXX. I have been in ibr for 10 years now. And I have never seen this level of incompetence or intentional misleading in order to capture larger payment amounts than what should be or extra payments without justification. Please intervene. I fear from searches online that this is commonplace and I am not at all the only one dealing with these issues.
Company Response:
State: IL
Zip: 613XX
Submitted Via: Web
Date Sent: 2019-01-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-16
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: XXXX XXXX has had my account for more than a year for the Public Student Loan Forgiveness Program. As of today ( XX/XX/XXXX ), they still have not provided me with how many qualifying payments I have. I have made repeated requests, and they still will not provide me with an email or response via mail. I recently became unemployed and they provided me with incorrect information and advised me to put my loan into Employment Forebearance. My loan should have stayed in the IBR plan with a {$0.00} amount due so I would still get credit for a qualifying payment ( this information was provided on XX/XX/XXXX ). When I spoke with customer service on that date I was told I had either 48, 54 or 57 pending qualifying payments. After a year, they still don't have a set number. I then called back on XX/XX/XXXX, XX/XX/XXXX ( after hearing back from my local attorney general 's office I was told to keep the loan in the IBR and requested it ), XX/XX/XXXX and XX/XX/XXXX. Each time in XXXX that I called I wrote down the employee 's name and ID ( they didn't want to give it to me ) and requested an email or letter stating what I requested. The employee told me they would send one but I have yet to receive anything. I have even spoken to supervisors with no recourse. At this point I have no choice but to put my loan into forebearance and lose out on qualifying payments. Their customer service is so confrontational that they make me physically and emotionally ill!
Company Response:
State: MA
Zip: 01844
Submitted Via: Web
Date Sent: 2019-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-16
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I signed up for an income driven repayment plan in order to qualify for the public service loan forgiveness program. This year when i filled out my annual certification i was told that my payment would be raising 44 %, when i did not experience a corresponding raise in my income of that magnitude. I called on XX/XX/XXXX, and spoke to a representative who confirmed that the payment amount seemed too high. She told me that she would send through the paperwork again to have it reviewed. On XX/XX/XXXX, I called back as I had not heard from my student loan servicer ( XXXX XXXX ). I talked to a representative who said that what the first representative told me was incorrect and I would actually have to fill out a form and submit it for reapplication. While I was going through this process of reapplying I noticed that I had been set up for the Income Based Repayment Plan and not the PAYE or REPAYE payment plan. When I had initially set up my payment plan I feel I was given false information and that I was pushed to sign up for the Income Based Repayment Plan ( which has a higher monthly payment ) vs the PAYE or REPAYE payment option. I wasn't even made aware of the PAYE or REPAYE option even though I specifically asked to be put on the lower monthly payment plan. Over the course of 10 years, being on the IBR payment plan vs the PAYE/REPAYE plan would have cost me roughly {$50000.00} extra dollars. I believe that I was purposefully misled in order for the student loan servicer to collect more money from me and that I was taken advantage of because I am a young woman who happens to be a recent graduate with little knowledge of my options.
Company Response:
State: MN
Zip: 55423
Submitted Via: Web
Date Sent: 2019-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-16
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I called three times and was on hold for ~20 minutes each. The first time I did not have the information available to complete the update, the next time the line dropped when the agent was about to finally help, and the 3rd time the agent hung up shortly after answering.
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2019-01-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-15
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: The balance on this loan doesn't seem to ever decrease as they continue to increase interest, fees, etc. I want this forgiven due to the debt already paid. I called and spoke to service provider AES who has nothing to do with making any arrangements and called national collegiate and was told they can't do anything. Please review, is there a promissory note, this is unfair that I can't get any answers or assistance. Originsl balance, {$29000.00} int 6.75 %
Company Response:
State: CO
Zip: 810XX
Submitted Via: Web
Date Sent: 2019-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A