Date Received: 2019-01-15
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I am not certain how I ended up servicing my loan through XXXX XXXX XXXX however it has been a nightmare ever since. I consolidated my loans with XXXX XXXX XXXX a few years ago. My monthly required payment never made sense to me and how it was calculated. I called countless times over the years getting different representatives each time and the information provided was never consistent. I sought out repayment assistance many of times however there was never a resolution to my problem. As a full time working woman with countless other necessary living expenses I struggled to make the minimum required payment. Sometimes I would make two payments in one month of what I could which was better than nothing. Due to the fluctuation in my monthly payment and being advised I was on the lowest repayment plan my account apparently started to go in to a missed or late payment status. This later hit my credit report which was my first notification as I have worked extremely hard on my credit rating the past few years to be disturbed and find out it was all for nothing. My credit dropped over 100 points due to this. I attempted to appeal it with the US Dept. of Education however I was contacted by XXXX XXXX XXXX instead. I filled a formal complaint and was denied. Cited in the correspondence received from XXXX XXXX XXXX it was stated that they attempted to contact me by phone and mail however neither were ever received. I truly believe this is bad faith/ bad practice and I should not suffer these consequences due to their bad faith. I am now financially in an extremely difficult situation as I need to move and replace my vehicle and can not do either due to the hit on my credit report from XXXX XXXX XXXX. This has created a lot of issues for me financially. I do not feel that if I spent another 30 minutes on the phone going back and fourth with customer service that it would do any good as there are never changes to my account or monthly installment after help is sought.
Company Response:
State: MA
Zip: 01604
Submitted Via: Web
Date Sent: 2019-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-15
Issue: Getting a loan
Subissue: Fraudulent loan
Consumer Complaint: I have student loans reporting on my credit that I did not sign for nor did I authorize anyone else to do so. I have never attended college so there would be no need for me to have utilized student loan services.The loan is not mine.
Company Response:
State: MI
Zip: 48237
Submitted Via: Web
Date Sent: 2019-01-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-15
Issue: Getting a loan
Subissue: Fraudulent loan
Consumer Complaint: I have student loans on my report from a private lender that I did not authorize. The loans are not mine nor have I ever attended college. I have no knowledge of how this could have happened but I have been trying to address this matter for some time now.
Company Response:
State: MI
Zip: 48237
Submitted Via: Web
Date Sent: 2019-01-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-14
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I have been trying to consolidate my two student loans with the Department of Education, so that I can place the one student loan in deferment and attend college for an accelerated XXXX program with a local university in the field of XXXX XXXX. I have not had any luck getting the Department of Education to understand my long term plans. A XXXX degree will essentially double my income, and at the age of XXXX I believe that now is the time to move forward. Therefore, I would appreciate the proper direction to get the consolidation of both loans structured by the US Department of Education, and the federal agency can communicate with me by email to expedite the process.
Company Response:
State: MA
Zip: 01013
Submitted Via: Web
Date Sent: 2019-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-14
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I hereby file this complaint as the servicer of my student loans is once again destroying my overall credit rating without provocation. As you can see from the several postings on all of my credit reports, the problem is very simple to understand. XXXX XXXX XXXX has the worse history in dealing with the public. My payment history would show a perfect payment history, then suddenly in XX/XX/XXXX, or XX/XX/XXXX they would report up to 11 student loans as an immediate 60-days late, then up to 120-days late for several months, then back to paid on time. All of these loans were deferred and were never in a payment mode. Then once again starting in XX/XX/XXXX they would report all loans as 60-days late, all the way up to 120-days late, then a paid on time rating. All of these loans were always deferred, and now I am consolidating what remains on student loan obligations so that I can finish up my XXXX XXXX in XXXX XXXX. XXXX XXXX XXXX is destroying my credit history. XXXX XXXX XXXX has a contractual agreement with all three credit bureaus. That agreement, called a subscriber agreement, is very clear that the credit reporting entity must abide by the rules and report properly. This is not the case in this matter. XXXX XXXX XXXX is not only destroying my credit, but at the same time they are violating my rights under the Fair Credit Reporting Act. This practice is nationwide where XXXX XXXX XXXX has no concern for the general public. I need this to come to an end, and I need the late payment history deleted completely. I have once again filed a hard copy complaint to XXXX XXXX XXXX, but I anticipate that they will do nothing to clear my payment history. I will follow through with complaints with the Office of Attorney General, Commonwealth of Massachusetts next. I need my payment history fixed immediately!!!
Company Response:
State: MA
Zip: 01013
Submitted Via: Web
Date Sent: 2019-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-14
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XXXX, I reached out to XXXX ( my loan was just switched from XXXX XXXX ) to inquire about loan forgiveness for Federal Government employees. XXXX explained that in order to certify my student loans my loans would have to be sent back to XXXX for servicing. XXXX contacted me and said they would need to review my employment record from XX/XX/XXXX and look and my payments and they will tell me the number of qualifying payments after their review. XXXX finally reached out and stated that I had " 0 '' qualifying payments. I was told that " I was not in an income-driven repayment plan. '' The agent helped me switch over to the pay-as-you-earn repayment plan and recommended that I consolidate my loans to help pay them down faster. In XX/XX/XXXX, I was informed that there was a reversal on the decision and now ALL repayment options for the loan forgiveness program and that I needed to resubmit my request -- and I did. After reaching out the XXXX after discovering the reversal decision, I was told I needed to resend the original denial letter and resubmit a new form. After submitting this information, XXXX stated that I only had " 10 qualifying payments '' because my loan was consolidated in last year. The only reason I consolidated my loan was because XXXX initially told me I had " 0 '' qualifying payments because I was in the wrong repayment plan so I switched it. XXXX should consider those original payments starting with XX/XX/XXXX to present because the only reason my loan was sent back to XXXX was so they could review my loan for federal loan forgiveness program. Now my account shows that I only have 11 qualifying payments. This is false/misleading information from the student loan servicing entity to trick people into consolidating loans to lower their payments, but they are doing this to disqualify payments for their " loan forgiveness program '' scam. The only reason I considered becoming a XXXX XXXX was because of this program. Now, XXXX claims I have to work and pay an additional 9 more years. These loans include both undergraduate educations starting back in XXXX to more recent graduate loans in XXXX. I have paid my fair share. I just want the Department of Education to follow through on their claims to borrowers.
Company Response:
State: MD
Zip: 20748
Submitted Via: Web
Date Sent: 2019-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-14
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: PHEAA is harassing me claiming I have a loan with them. Over the last 12 months I've corresponding back and forth with them to gain clarity on a loan they claim is in my name & social. After extensive research I learned this account was fraudulent & I filed an identity theft claim with identity theft.gov. I submitted the required report to PHEAA along with a notarized affidavit claiming fraud. PHEAA is still claiming I have any account with them & they're threatening to send me to collections ... I need this matter resolved ASAP & would like PHEAA to close their files which have any information with my name & social on it ...
Company Response:
State: CA
Zip: 90272
Submitted Via: Web
Date Sent: 2019-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-14
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I hereby file this complaint as the servicer of my student loans is once again destroying my overall credit rating without provocation. As you can see from the several postings on all of my credit reports, the problem is very simple to understand. XXXX XXXX XXXX has the worse history in dealing with the public. My payment history would show a perfect payment history, then suddenly in XXXX of XX/XX/XXXX they would report all four student loans as an immediate 90-days late, then 120-days late for two months, then back to paid on time. Then once again starting in XXXX of XX/XX/XXXX they would report all loans as 90-days late, all the way up to 180-days late, then a paid on time rating. Now starting in XXXX XX/XX/XXXX they once again report all loans as 90-days late up to 120-days late, then back to paid on time. At no time is there ever a 30-days late or 60-days late. XXXX XXXX XXXX is destroying my credit history, even though I make my payments on time every month. XXXX XXXX XXXX has a contractual agreement with all three credit bureaus. That agreement, called a subscriber agreement, is very clear that the credit reporting entity must abide by the rules and report properly. This is not the case in this matter. XXXX XXXX XXXX is not only destroying my credit, but at the same time they are violating my rights under the Fair Credit Reporting Act. This practice is nationwide where XXXX XXXX XXXX has no concern for the general public. I need this to come to an end, and I need the late payment history deleted completely. I have once again filed a hard copy complaint to XXXX XXXX XXXX, but I anticipate that they will do nothing to clear my payment history. I will follow through with complaints with the Office of Attorney General, XXXX of Massachusetts next. I need my payment history fixed immediately!!!
Company Response:
State: MA
Zip: 01085
Submitted Via: Web
Date Sent: 2019-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: XX/XX/XXXX American Education Services misled me about my student loan, pitching me more deeply in debt, and raising false hopes about a lower monthly payment. Located in XXXX Pennsylvania, the company promised me a years forgiveness on my loan in XX/XX/XXXX, falsely claiming my monthly bill would drop to {$150.00} from {$270.00}. On XX/XX/XXXX AES completely reversed their position, stating that they had never offered me a lower payment plan and that my monthly bill would remain {$270.00}. The companys complete denial of their previous position is confusing and underhanded to say the least. Apparently student loans big business and a cash cow for lending companies. A senior citizen and XXXX survivor, I had approached the company in XX/XX/XXXX about options for reducing my student loan. At that time they did not offer me any alternatives other than a pay off. Complicating the issue is the fact that my credit card debt increased sharply in XXXX due to an extended hospital stay not covered by my provider XXXX XXXX. In XXXX I voluntarily increased my monthly payment from {$170.00} to {$270.00} in order to make greater progress in reducing my balance. On XX/XX/XXXX XXXX, from AES, ID number XXXX, stated that my loan was currently in payday status and that my regular monthly payment of {$270.00}, due on the XX/XX/XXXX, would not be due again until XX/XX/XXXX. XXXX explained that the break in payments was due to the fact that I had paid ahead on my loan. She said that my loan would not accrue interest throughout the year, adding that in XXXX XXXX my monthly payment would drop to {$150.00} because I had paid ahead. She did not state that my payment would again revert to {$270.00} in XX/XX/XXXX. If I had known this, I would have continued to make my usual payment of {$270.00} throughout XXXX, and I would not be writing this letter now. In XX/XX/XXXX my unpaid balance totaled {$25000.00}. As of XX/XX/XXXX my current unpaid balance is {$25000.00}. According to the XX/XX/XXXX statement I have paid {$23000.00}, with an original loan balance of {$37000.00}. In XX/XX/XXXX I made a payment of {$150.00} as discussed by XXXX in XXXX. In XXXX I was floored when I received a monthly bill for {$270.00}. In XX/XX/XXXX, I had called AES to confirm XXXX statement that my bill was not accruing interest. XXXX, ID number XXXX contradicted XXXX by saying that my loan was in fact accruing interest. On XXXX XXXX, XXXX, XXXX, ID number XXXX, also stated that my interest had been accruing regardless. I reviewed the reduced bill with both XXXX and XXXX. They did not inform me that the bill would again revert to {$270.00} in XXXX. On XX/XX/XXXX, XXXX, ID number XXXX, said that after thoroughly reviewing my account my monthly payment remains at {$270.00}. XXXX said she had no knowledge that my payment had dropped to {$150.00}. If AES had never stated in XX/XX/XXXX that my bill would drop to {$150.00} I would not be writing this letter. It would have been better if my loan had never been put on payday status in XXXX and I had continued to make my regular monthly payment of {$270.00} throughout XXXX. My loan balance would have dropped and I wouldnt have harbored false hopes about a lower payment and greater financial security. I am retired, a XXXX XXXX, live on a reduced income, and my health is questionable. AES deceptive business tactics have created financial havoc in my life. Interesting to note that the company never sent me anything in writing to corroborate XXXX statements about the reduced payments, other than the monthly statements showing a zero payment due. In XXXX I had applied for government financial aid in order to obtain a teaching credential from XXXX University in XXXX XXXX. In XXXX I again applied for financial aid to obtain a XXXX XXXX in XXXX from XXXX XXXX University in XXXX. I worked from XXXX to XXXX in XXXX XXXX schools, a low income area. In XXXX I applied for a student loan consolidation after being approached by sales people on the campus where I was employed. In XX/XX/XXXX my government loans were assumed by XXXX XXXX/XXXX XXXX. In XX/XX/XXXX the loan was assumed by AES without my consent. Unfortunately I do not currently qualify for a XXXX XXXX XXXX program through AES since I no longer XXXX full time for a XXXX XXXX XXXX. At this time I hope that AES makes good on its promise to lower my payment. Appalling that I have made steady payments on this loan for well over a decade, and I am now faced with mounting debt. In my lifetime I have paid off at least three cars in five years time without any issues. Its likely that my student loan will outlive me. This letter signals that change is sorely needed in the student loan industry. College students should be informed at the outset that loans absorbed from private lenders are pricey, dicey, and often do not qualify for forgiveness. I hope that legislation will be enacted so that future generations of college students do not have to deal with shady lenders in their retirement years. Sincerely, XXXX XXXX cc : XXXX XXXX, California Congresswoman District XXXX ; Consumer Financial Protection Bureau,
Company Response:
State: CA
Zip: 92692
Submitted Via: Web
Date Sent: 2019-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-13
Issue: Getting a loan
Subissue: Fraudulent loan
Consumer Complaint: I have student loan accounts reporting on my credit that does not belong to me. I have never applied for this loan or any other credit lines on my behalf. I did not co-sign for anyone else to do so. This account does not belong to me.
Company Response:
State: MI
Zip: 48237
Submitted Via: Web
Date Sent: 2019-01-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A