Date Received: 2019-01-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I was wrongfully expelled from XXXX XXXX XXXX on XX/XX/XXXX for protecting my self from another student in the parking lot. Not only have I been receiving falsified information from my loan service company, I think the school is trying to commit financial aid fraud. They have a refund policy in their student handbook that states the school has 45 days to refund any monies due and I got receipt of my certified written request in XX/XX/XXXX. I have tried to contact the school about my request but was told that both financial administrators have resigned and no long work for the school. I received a letter form school official, Mrs. XXXX, on XX/XX/XXXX asking if I wold consider returning to school at least half time because my student loan may be affected due to my 60 day absence.
Company Response:
State: NC
Zip: 27560
Submitted Via: Web
Date Sent: 2019-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-13
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Previous complaint XXXX claimed to be resolved but illegally capitalized interest magically reappeared in XX/XX/XXXX ( after being previously removed in XX/XX/XXXX ). Received letter from XXXX XXXX XXXX back in XX/XX/XXXX stating the illegally capitalized interest would be removed and it was removed back in XX/XX/XXXX then magically came back again in XX/XX/XXXX. Not sure why capitalized interest which was previously removed in XX/XX/XXXX magically reappeared. See two attached documents for more information!
Company Response:
State: MN
Zip: 551XX
Submitted Via: Web
Date Sent: 2019-01-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-11
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: In XX/XX/2018, I submitted an application for income-driven repayment. I received a reply that this would be placed on hold until closer to the end date of my grace period on XX/XX/2018. My loans were placed on a temporary reduced payment forbearance. It was unclear to me that I first had to pay this amount before the application was processed, but clarified on initial contact to XXXX during a phone call on XX/XX/2018. I paid {$250.00} on XX/XX/2018 per a letter sent to my online account on XX/XX/2018. The account, however, remained with another {$2600.00} owed for that billing cycle in spite of what was written in the letter received XX/XX/2018. I paid this amount to avoid my account going into delinquency on XX/XX/2018. In a subsequent contact by email to XXXX on XX/XX/2018 I raised my concern that my application had not been processed after the initial forbearance payment of {$250.00}, and received a reply that this would only be processed after XX/XX/2018. During this current billing cycle, I now have a bill for {$3100.00}. I can not make payments in this amount in perpetuity, and my funds would allow me to make payments in this amount for only another 2-3 billing cycles including the current cycle.
Company Response:
State: MA
Zip: 016XX
Submitted Via: Web
Date Sent: 2019-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am currently enrolled in college and my servicer is telling me that my payments are past due, with no grace period, or time to finish school. Theyre trying to say that Im past due, but I am still enrolled in school until XX/XX/XXXX!
Company Response:
State: WV
Zip: 26505
Submitted Via: Web
Date Sent: 2019-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XX/XX/XXXX I received a letter stating that I would have to recertify my income for an income based repayment plan. The letter stated that I would receive another letter in 2 months with instructions on how to do this. Cut to XX/XX/XXXX my bank notified me of a payment taken from my account of approximately 8 times my previous payment. I checked online and saw that my IBR had been cancelled and approximately 16,000 in interest had been capitalized. I called for an explanation. The first representative told my that my recertification had been denied. He sent me to another representative who told me that I never recertified. She said they could fix the payment amount after a few months but that there was nothing that would be done about the interest capitalization.
Company Response:
State: WI
Zip: 53589
Submitted Via: Web
Date Sent: 2019-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I started employment with the XXXX XXXX in XX/XX/XXXX. I consolidated my student loans with XXXX in XX/XX/XXXX to qualify for the PSLF program and made payments under the qualifying repayment options for the PSLF. In XX/XX/XXXX I secured a letter from my employer for the PSLF. Automatically, XXXX took over my XXXX consolidated loans and sent me a bill with incorrect information regarding my PSLF payments ( they claim I only made 1 qualifying payment on my DLSCNS and 23 qualifying payments on my DLUCNS ). This is incorrect because I had made 49 qualifying payments to both DLSCNS and DLUCNS. I contacted XXXX at their call center several times to correct their mistake but they have not corrected the information. I have kept paying my student loans with them making the qualifying payments since I am in a qualifying repayment plan with them. However, XXXX sent me the XXXX bill which still shows 1 qualifying payment on my DLSCNS and 23 qualifying payments on my DLUCNS. This is still incorrect because I have made 57 qualifying payments to both DLSCNS and DLUCNS. Please help me correct XXXX mistake in calculating my PSLF qualifying payments.
Company Response:
State: FL
Zip: 33155
Submitted Via: Web
Date Sent: 2019-01-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-11
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Dear Sir or Madam : This letter is to file a complaint against the student loan service provider, XXXX XXXX for misleading me to believe that I have made 24 qualifying payments under the Department of Education ( DOE ) Public Service Loan Forgiveness ( PSLF ) program. On XX/XX/2019, after reviewing my student loan portal, I noticed that only 16 ( and not 24 ) qualified payments had been applied to my account. I phoned XXXX customer service asking for clarity. A supervisor explained that some of my payments only satisfied the monthly balance due and not the PSLF monthly balance. Below is an illustrative example : PSLF tells Student Borrower ( SB ) to pay $ XXXX monthly starting XX/XX/XXXX. XX/XX/XXXX arrives and SB pays {$100.00}. {$1.00} exceeds the January balance and applied to the XXXX balance, reducing it to {$99.00}.XX/XX/XXXX arrives and SB pays {$99.00}, the balance due for XX/XX/XXXX. However, the payment does not satisfy the PSLF requirement and is therefore not a qualified payment. I have eight months of on-time non-qualified payments because I overpaid and then subsequently underpaid or, in other words, paid the actual balance. I see nowhere on my XXXX account that highlights or notates a difference between the balance due payment and the PSLF payment. In fact, as far as I can see, there is nowhere that displays the PSLF monthly payment, particularly after an SB pays over the monthly balance, what XXXX calls paid ahead. The XXXX supervisor explained that DOE guidelines is the cause of the confusion ; however, an easy solution for FedLoan to avoid the confusion is to prominently display both the XXXX monthly balance and the PSLF monthly balance. Id also like to note that I am a XXXX XXXX, XXXX employee who believes in the spirit of the federal student loan forgiveness program. However, the program execution has seemingly failed people like me. I ask that my eight ( 8 ) on-time non-qualified payments be applied towards my PSLF count and that the power of your office demands improved transparency for XXXX SBs. XXXX XXXX said that it will conduct a review of my account, which could last up to a year to complete.
Company Response:
State: DC
Zip: 20009
Submitted Via: Web
Date Sent: 2019-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I consolidated my loans to XXXX years ago. I filled out documentation to follow a IBR plan and the public service loan forgiveness plan. The PBLF will forgive debt after 10 years of payments. I submitted the proper paperwork proving that I had approved work since XX/XX/XXXX- XX/XX/XXXX and many years after. In XX/XX/XXXX, when buying a house and asking for the PSLF credit, they told me that I could not get credit for over 6 years because my loans were not consolidated with them. THEY WERE. My loans were supposed to be forgiven according to the PSLF rules in XX/XX/XXXX, however, I only got credit beginning in XX/XX/XXXXuntil now. My loans were consolidated with XXXX from XXXX. XXXX was horrible and never informed me correctly of my loans and falsely informed me that I was getting credit before consolidating. XXXX customer service reps are inept. I faxed and mailed my documentation to them and they sent me a letter with the WRONG employer on it!! I, according to their letter, could not get credit because I had not worked at the place they put on the form. I had all of the CORRECT information on the form, including address, phone number, EIN of the employer, PLUS signature of HR and they STILL put the WRONG employer in the system ... refusing to correct it and give me credit. They are not friendly when you call/contact and NEVER fix their mistakes. I am still getting interest added on loans that should have been dissolved and forgiven by the rules and now my loans have more than TRIPLED!! The balance on my loans is more than my current MORTGAGE debt!!!!! That is ridiculous and they are taking advantage of consumers. They are careless!!
Company Response:
State: AR
Zip: 72204
Submitted Via: Web
Date Sent: 2019-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am a veteran that has a VA rating 100 % based on my XXXX XXXX. My loans were approved for discharged by XXXX XXXX XXXX department. The letter stated that my loan holders had 150 days to return any payments I have made since the date of my XXXX by the VA. The approval letter from XXXX XXXX XXXX XXXX was XX/XX/2018. My other loans had re paid all my payments and have discharged my account and closed the account. XXXX, as of now, has yet to repay me for payments made and every time I call, no one seems to know the status of my account. I have talked to supervisors, who gives false statements to get me off the phone. I talked to a supervisor who stated that it was the responsibility of my other loan holders to re-issue payments to me. Another supervisor, explained that it was the responsibility of the Department of Education to discharge loans and to issue out any payments. The 150 day period for repayment was due XX/XX/2018. I have not received any letter or phone calls regarding the status of my account and payment refunded to me. Its sad that veterans and others get treated like this from a company who refers its lead as a place that takes care of its customers. I have XXXX and I get so frustrated and angry when I talk to one of their representatives.
Company Response:
State: IL
Zip: 60431
Submitted Via: Web
Date Sent: 2019-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-01-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I completed my XXXX XXXX XXXX in XXXX. In summer XXXX I was offered an opportunity for loan reduction and forgiveness ( if eligible ) by XXXX via mail. I called and spoke to a rep about the offer. I completed an application for loan consolidation and forgiveness. Upon processing, I was told I was approved. My monthly payment would be {$12.00} for the next 240 months, at which time the remaining balance would be forgiven. The only condition was I had to re-certify my income each year. This remained true until XX/XX/XXXX. I called on XX/XX/XXXX to check on the status of my account and latest re-certification. I was told it was being reviewed, but me new payment would be between {$68.00} and {$130.00}. I was told the increase was because my family size decreased from XXXX to XXXX. This is incorrect Upon re-certifying my income, my monthly payment increased to over {$250.00}. I called customer service and was told there was an error on my application. I needed to correct and resubmit my application. I asked why the payment would increase so much even with the error. I was told because my family size decreased from XXXX to XXXX and my income increased. That information is incorrect. My family size has always been XXXX and my income decreased from XXXX to XXXX. Upon correction, re-submission and review I was notified via email my new payment was about {$220.00}. On XX/XX/XXXX, I called customer service to see if my payment could be adjusted and ask why so high of an increase. I was offered 2 payment plans that were still much higher than {$12.00}. I asked to speak with someone who could explain why these amounts were so much higher. I was transferred to another department. This rep told me again, the change in payment was because my income increased. Upon further review, he also said the original processing agent made an error. I was never eligible for the {$12.00} monthly payment plan. I asked to speak to someone higher up since this was not my error. I was transferred to an escalation agent Upon review, this agent told me that I am indeed eligible for the original {$12.00} payment plan I was on, but had to review my information further with the appropriate person and call me back. The next day ( XX/XX/XXXX ) i received an email stating my IDR request had been denied. I never submitted another request. I called again on XX/XX/XXXX to ask what this was in response to. It was explained to me that A review of my account was submitted It was determined that I was previously on a PAYE plan. Because of my current income and family size, I was no longer eligible for the PAYE plan. The rep who went to process, put me on the income contingent plan because I did not request the PAYE plan ( i was never offered this option or told that would be the appropriate next step ). The email I received stating my IDR request was denied was in response to a submission for partial financial hardship ( i never submitted such a request ) Following this phone call, i was told to allow 24 business hours to receive a call back from the escalation agent who said she needed to review my account further. It has been over a month since I first contacted them about this issue. I've sent over 5 written correspondence with no response. The information I have is from 5 phone calls.
Company Response:
State: FL
Zip: 34689
Submitted Via: Web
Date Sent: 2019-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A