Date Received: 2019-11-25
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Sir/ Ma'am, I am submitting this in regards to a negative credit report that was generated due to a delinquency on my account that I was never made aware of. To give you a background, I was using the direct debit feature with Fedloan Servicing to regularly pay my student loans. When I went back to school to obtain my degree the payments were froze by Fedloan. Once I graduated I called and make sure the amount taken out was accurate once it was regenerated. I was told everything is up to date ( XX/XX/2019 ). In the same month I joined the XXXX XXXX as an XXXX and moved my residency. Apparently, what I was told was inaccurate information because the loans that was accrued when I went back to school did not get attached to the direct debit that was coming out of my account. This caused a delinquency that was never brought to my attention. Apparently the email that were being sent were going to an un-monitored email. I never received an email, letter, phone call, or any other notification that there was a delinquency. How I found out about this mess, was through a credit reporting agency, XXXX, that monitors my credit score. I was notified by them that my credit score went from XXXX to XXXX, overnight. My heart sank. Once I figured out the source, I called Fedloan Servicing, paid the delinquency and put the account in good standing the same day. In addition I corrected the address, email, and contact information they were incorrectly using. As an XXXX in XXXX XXXX, it is my nature to take responsibility for issues that occur in my life. The problem with this is, my credit score will remain falsely low due to the delinquency. I have spent a total of 8 hours on the phone with countless representatives from Fedloan servicing. One agent by the name of XXXX, tried to help, but stated she can not make this go away. I have called her numerous times and left voicemails, emails, and had other agents try to get in contact with her, but she refuses to return my calls. I have submitted pre-deployment paperwork, as she advised me to do, yet I continuously get denied. I have been told by every agent, they wish they could reverse the negative reporting but " their hands are tied ''. I have disputed the negative credit reporting twice and been denied and have another dispute open, I will continue to dispute every time it gets denied. This negative reporting comes at the most inconvenient time. I am currently up for promotion with the XXXX. Without promoting there are consequences. I am being told by my commander that if this reversal does not take place by the beginning of the year, I am in jeopardy of corrective action. My fiance and I are currently building a house, if this credit adjustment does not take place, I am in jeopardy of not being approved for a loan once it is complete. We have spoken to loan officers and they say the same thing, 'this must be reversed '. I am praying for any assistance to get this negative reporting off my credit. At this point I have no other choice but to keep trying.
Company Response:
State: KY
Zip: 40515
Submitted Via: Web
Date Sent: 2019-11-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-25
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On XX/XX/2018, my IDR was approved for $ XXXX monthly, however this was never applied to my account and resulted in a deliquent account by XX/XX/2018. After discovering the mistake and reaching out to fedloan servicing, they suggested i apply for forbearance to fix their own mistake of applying the new payment plan. This is to retroactively forbear the months of XXXX,XXXX,XXXX,XXXX and XXXX to XXXX of next year. This should never have been done or needed to be done if Fedloan had applied the IDR correctly in the first place. Now a year later, I am still dealing with the fall out with credit agencies. They are reporting 36 missed payments during this period and I have started 3 disputes that Fedloan has confirmed that I have these missed payments. I have no other recourse other than to go through legal means at this point.
Company Response:
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2019-11-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XXXX do not want to delete my student loans that were rehab originally I have 6 student loan that went into default but I rehab those loans but the original creditor FedLoan reopened 6 more student loans basically converted 6 students loans in 12 student loans when they should be 6 ..I need the 6 that are closed to be delete because they are the same as the open loans. In XX/XX/2019 I made a depute but no results..
Company Response:
State: CT
Zip: 06010
Submitted Via: Web
Date Sent: 2019-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: To whom this may concern, I am a single mom making effort to correct my credit report. I notice the more corrections I make on my report the more false reporting has happened. For instance in XX/XX/XXXX, I went to get a new car and found out my XXXX XXXX XXXX XXXX was reporting 3 month behind on payment. When I paid them XXXX dollars that I found out that they apply it to the principle on the car and not to the payment. They were continuously reporting me late. I paid off the car three month early and they put on my credit report 90days late and paid. Which was not true. Another issue I have had with XXXX XXXX. I have secure credit card that I was never late on. They closed my credit card due to fraudulent behaviors and has been reporting on my credit since XX/XX/XXXX that I am 90 days late on a credit card in XX/XX/XXXX. Although, this credit card was closed by the creditor who refused to let me pay on the account. Last, my student loams that suppose to be deferred to XX/XX/XXXX are reporting late as well. My credit score is very low. This is making it challenging for me to get housing and transportation. That I worked hard to get .How can we stop companies from abusing innocent people credit report. I am a victim and I am asking for your help and assistance. Thank you, XXXX XXXX XXXX
Company Response:
State: MI
Zip: 49506
Submitted Via: Web
Date Sent: 2020-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-23
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I recently consolidated delinquent loans while finishing graduate school and attempt to get things back in order upon graduation. On XXXX my application process begins for consolidation with Fed Loan Servicing in the amount of {$27000.00} to which on XXXX, a payment is made to the US. Dept. of Education. During this time, Fed Loan Serving requests the amount due on the loans I submitted for consolidation and makes a payment electronically to the US. Dept. of Education. At this time, I receive a notice for the successful consolidation. Also, my loans are in deferment while I finish school in XXXX. Fast forward to XXXX, for which I receive a letter from the US. Department of Education informing me that an underpayment had occurred in the consolidation payoff ( approx 6 months after the fact ) in the total amount of {$2100.00} across 3 loans. When I call about these loans, I am told that they are being serviced by Fed Loan but what I can't get a straight answer on between the Dept of Education and Fed Loan is who exactly has the account. A few days later, on XXXX there is a delinquent account reported on my credit report as a charge off in the amount of {$710.00} that causes my credit score to drop. In addition, on the report it says the account was closed on XXXX. Next, on XXXX Fed Loan Servicing makes an additional payment to cover the underpayment. The peculiar thing about this is that I call both agencies on XXXX to figure out how this amount was reported on my credit without knowledge of the a balance being due prior to a week before. I call the US Dept. of Education to dispute the delinquent account reported on my credit for which they can not tell me where the obscure amount of {$710.00} is from or which loan it is. I am informed by a representative there that they received the payment in XXXX and then sent a notice of underpayment to Fed Loan Servicing on XXXX. At this point, I can not wrap my head around it taking over 5 months for this discrepancy to be resolved. I asked why I was not informed of the underpayment and was told that this was handled between the agencies through the " Back Office ''. So I request the documentation of the letter or form so that I can call Fed Loan and dispute the timeliness of the underpayment request, but I am told that they are not able to provide the documentation to me regarding MY ACCOUNT and that I would have to write a letter requesting the information. Oh and I had to speak with two representatives, both of which I was disconnected in the middle of disputing this information request. Next I call Fed Loan Servicing right after that ( still on XXXX ) trying to get to the bottom of this and figure out how this account was reported to the credit bureau and where it came from. So I explain the situation to the representative and I get a similar feeling as the representative just keeps saying that he can't find anything noted on the account. I get transferred to a " supervisor '' and plead my case in trying to figure this out. She tells me a similar response as the representative at the Dept. of Education, in that the information regarding the transactions between Fed Loan Servicing and the Dept. of Education are done " behind the scenes '' and the information is " confidential '' and I am unable to see it. I have read my borrower 's rights and I can not find a single instance or phrasing with the ability to deny me information regarding my accounts. Furthermore, on each website for my accounts at the US. Dept. of Education ( myeddebt.ed.gov ) or for Fed Loan Servicing ( https : //myfedloan.org/ ) I can not obtain any documentation for any such notices regarding the balances for either of these transactions that have occurred. I am very frustrated and I want answers. I feel that I am being given the run around in hopes that I will stop pursuing the documentation I am requesting to prove my case. The fact that I was told that the same " Back Channel '' deals were done by both agencies that refuse to give me the information I requested regarding my account is highly suspicious.
Company Response:
State: NC
Zip: 28078
Submitted Via: Web
Date Sent: 2019-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-23
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I wish to learn the number of Public Service Loan Forgiveness qualifying payments you've made since starting repayment. I have asked for them to look into how many qualifying payments I have made and to appeal the payments that I made during my residency and still do not have an answer. this is from XXXX
Company Response:
State: TX
Zip: 76116
Submitted Via: Web
Date Sent: 2019-11-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-22
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I would like to obtain documentation showing the transfer of my AES note, transfer letter and chain of custody of my loan, etc. AES states they are not obliged to possess the chain of custody documents which transferred the ownership from the original owner.
Company Response:
State: CA
Zip: 90066
Submitted Via: Web
Date Sent: 2019-11-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-22
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: On XX/XX/XXXX, someone fraudulently charged my credit card upwards of {$1300.00}. On XX/XX/XXXX I discovered the fraud, and worked with my bank to move my money over to a different account. On XX/XX/XXXX I submitted a direct debit update to FedLoan requesting that they pull my payment that month from my new account that had just been created. On XX/XX/XXXX FedLoan charged me a {$58.00} non-sufficient funds fee. I asked for a refund in light of the fraud, and because I haven't missed any payments in the past. I also sent documentation from my bank with date stamps per their request to prove my fraud claims were true, and that even with {$1300.00} in fraudulent charges I still had the money leftover to pay my monthly loan payment. I was told that because I didn't cancel my direct debit three days before the payment due date ( this would have been impossible as, again, I didn't discover the fraud until the XXXX, which is the day before the payment was due on the XXXX ), and because they sent me a reminder email on the XXXX of XXXX about the payment ( irrelevant as everything with my money/accounts was fine on the XXXX and I can not see into the future ), it wasn't their error and they refused to reimburse me.
Company Response:
State: PA
Zip: 191XX
Submitted Via: Web
Date Sent: 2019-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Good afternoon, This has been an ongoing battle between XXXX and XXXX and the student loans servicer XXXX and how the final outcome of my loans are now being handled. Although my loans were in collections for quite some time due to the fact that my health continues to keep me from entering the workforce. Finally the best opportunity to take care of my outstanding students and I had acted accordingly. To me this process was cut and dry, routinely pay the monthly bill until the loan is in good standing and then do whatever I needed to do to make these loans " paid in full ''. What I thought was going to be a very simple process ended up being the most frustrating and ludicrous endeavor but not because of anything I was doing. Once the loans were starting to get paid down I was seeing all types of alerts from XXXX and XXXX. Account monthly payment made. While this process carried on monthly I was seeing other updates and alerts. One was account no longer current or accounts 60 days current now deragatory. I was in routine contact with XXXX and was told that nothing should be happening! We have not released any information on these loans yet! I was told to contact the original loan provider and ask what is going on and I was told that this is the process but once everything is final all this deragatory information will be irrelevant! No, that is not how things were transpiring or were supposed to transpire and I was caught in the middle of all this watching my credit score fluctuating weekly by hundreds of points. These agencies have reported all types of inaccurate information that I have to keep mounting disputes over. Of the 33 records on file in regards to my student loans there's a hodgepodge of different types of scenarios. Seven of the thirty-three records are being reported as outright charge offs! They are basically reporting that they have been unable to recover these accounts when in fact they are just normal transfers! I make every attempt to bring this to the credit reporting agencies to dispute these deragatory charge offs and they refuse to dispute them. They tell me to contact original lender. After speaking to Fed Loan and getting nowhere I again contact the reporting agencies and they tell me that I have to take this up with the original lender. So while this is going on a huge portion of my XXXX check over six months to secure the fact that all my student loans were getting at least the bare minimum each month so they all will be in good standing before executing the pay offs.I was already told by an individual at the Fed Loan that if the money was not applied properly than there's nothing that can be done about a loan getting the monthly payment. They have a word for that, it's called theft! The last situation that has now sent my credit score back to the basement is a student loan that had a different label attached to it unlike the others. This loan has XXXX University in the title and is now back again on my credit report sending it down to the bottom of this bottomless pit! This loan also was paid routinely every month until it was in good standing and then paid in full! There's nothing else deragatory on my credit reports. This isn't that complicated and I am tired of XXXX and XXXX not reporting my information correctly. This XXXX University account has been disputed three times now and in a week or so it's back and every time it comes back it destroys my credit worth that much more!
Company Response:
State: IN
Zip: 46311
Submitted Via: Web
Date Sent: 2019-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that FED LOAN has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to mis-report. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A