Date Received: 2019-11-22
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I applied on XX/XX/XXXX for an Income-Driven Repayment plan on my lender website : FedLoan Servicing. I do this process every year because I can not pay what they request me to pay monthly. I received an email from the studentloans.gov with a confirmation number ( Application Status : PENDING Reference Number : XXXX ). I went through the whole process and completed it. I sent an email on XX/XX/XXXX to my lender ( Fedloan Servicing ) asking for the XXXX plan status. They said that they didn't receive my application. I sent my confirmation number to them. Then I received another email on XX/XX/XXXX. Below you will see what it said : Since we did not receive your recertification application, your PFH payment on the IBR expired and the unpaid interest was added to the principal balance ( through capitalization ). Your payment changed to the amount you would have paid under a standard 10-year repayment plan based on the balance of your loans when you entered the IBR. Please note your account is still on the IBR although the payment increased. They want me to reapply. Something that I already did. They keep saying that the StudentLoan.gov didn't release my application. In the meantime, my credit score is getting lower because of them. What I only receive from my lender are the statements with amounts past due. I can not pay {$300.00} dollars monthly. This is why I applied for the IDR They just call me today XX/XX/2019 at XXXX requesting the monthly payment. I asked them for the status of my IDR plan. They didn't find it. Based on what they said, I owe them almost {$1000.00} dollars.
Company Response:
State: FL
Zip: 34744
Submitted Via: Web
Date Sent: 2019-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am actively pursing the Public Service Loan Forgiveness program and have made 64 qualifying payments. Any missed or delinquent payments would result in my disqualification from the Loan Forgiveness Program. I noticed last year that I was listed as not making a payment for XX/XX/2014. My loan payments are set to automatically withdrawn from my checking account every month and when I inquired about why no payment was deducted from my account in 2014, I was told that due to payment amount changes, and the timing of a generation of a new bill, an installment was not withdrawn that month. I requested this information in writing. I was provided a general letter, but it was unfortunately removed from my paperless inbox by myfedloan.com. When reviewing a different issue with your company, I noted that my loan payment history states A payment was not received on the XX/XX/2014. I am respectfully requesting your assistance in correcting this issue. Please help me to ensure that that my XX/XX/2014 payment is listed as no payment due or no bill generated, or something which does not levy blame on me as the borrower. Again, direct withdrawal was, and remains active on my account. Also, please provide me with documentation from Fed Loan which explains this situation for my files. Thank you
Company Response:
State: OR
Zip: 972XX
Submitted Via: Web
Date Sent: 2019-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-21
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: To whom it may concern, Id like to report my current student loan lender, AES, of unfair practices and creating a false narrative in order to make me pay more money than what is actually owed. Originally this loan should have been settled along with my other private student loans back in XXXX. Around mid-late XX/XX/XXXX, I started receiving phone calls from AES. They told me I owed around {$600.00} as payment for a student loan. I explained that all of my loans were settled through the courts and Ive been faithfully making monthly payments since the settlement. Their representative stated my school, XXXX XXXX University, had contacted them directly and personally on XX/XX/XXXX to inform them my estimated graduation date had changed to XX/XX/XXXX for this particular loan. She also mentioned a website called XXXX XXXX XXXX had me listed on there with the same estimated graduation date of XX/XX/XXXX. From there I asked the AES representative questions to which I could not get a direct answer. These questions consisted of If my graduation date was XX/XX/XXXX, why would my school directly contact you XX/XX/XXXX to say my estimated graduation was XX/XX/XXXX?, How can AES grant me a forbearance I didnt request?, Why did my school contact you only in reference to that particular loan and not the others who were taken out within that same school year by the same company?, Why was this not apart of the original settlement since all the private loans were taken out within the same school year, what made this loan different from the others?, etc. I also asked why was I just now being notified by phone. The representative stated AES has been sending me notifications to a paperless inbox on their website. I told them I never opted for paperless communication, I always received letters in the mail for updates and request, and my phone never changed since I first had it back in XXXX. As a matter of fact, the paper letters stopped coming way before I settled my case with National Collegiate Trust XXXX whom AES gave my loans too for collections ). As for AES, I always made sure they had up to date information so I could be notified of any changes. I asked the representative if I could have an extension on the billing due date since I didnt have the immediate funds. She stated I was not eligible. I was then advised to contact the original lender, XXXX XXXX to see what could be done for payment. I asked for a contact number, she would not give it to me. XX/XX/XXXX, I looked up my original loan information, called around, and was finally able to get in touch with XXXX XXXX student loan department. The only help they could offer was another forbearance, which I turned town. From there, I was sent to my local XXXXXXXX XXXX branch where I set up a one on one meeting to discuss my issue with the loan and possible repayment options. The bank representative was unable to help me with repayment options due to the loan being in forbearance even though that was a mistake on AESs behalf. He gave me a number to their student loan investigation department and stated I would be eligible for refinancing within 3 months of payments in full. He also calculated the amount of additional interest accrued rom the forbearance from XXXX. This came up to over {$12000.00}. The way this loan was handled was and is very unprofessional. Someone along the line made a huge mistake that is physically costing me additional money. I would like this investigated. FYI, a brief loan history background : During the academic year XXXX, I took out a series of private loans during my freshman year at XXXX XXXX University due to me not being eligible for financial aid. All private loans originated from XXXX XXXX XXXX whose guarantor was XXXX. Once the recession hit, my private loans were all sold off to AES. AES did not abide by XXXX original contract and came after me for payments ( for all loans ) during my last year in college ( XXXX ). I graduated XX/XX/XXXX. I was working low level jobs and cold not make adequate payments. This forced my loans into default. From there the loans were given to National Collegiate Trust who sued me. I originally hired a lawyer through XXXX. I turned in all my loan documentation, including the one included in this letter. She ended up getting a new job while working with me and left the company in the middle of my case. From there, I located another lawyer who helped me settle. The debtor who I make my monthly payments too is XXXX XXXX XXXX XXXX. Since the settlement, Ive made payments faithfully. Attached is my personal documentation, XXXX XXXX XXXX documentation, and documentation directly from AES. In reference to this loan XX/XX/XXXX the loan went into repayment status, XX/XX/XXXX the loan went into deferrement, XX/XX/XXXX the grace period ended.
Company Response:
State: OH
Zip: 44137
Submitted Via: Web
Date Sent: 2019-11-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-21
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: PHEAA some how bought loans in my name in XXXX. They would never provide me information. It appears that duplicated several. I just started getting letters in the mail XXXX. I had no choice but to consolidate to save my credit. I still have no idea where they got this information and believe fraud was committed. After research I see many other have had the same issue with this company.
Company Response:
State: FL
Zip: 33607
Submitted Via: Web
Date Sent: 2019-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-21
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I am a victim of identity theft and this debt does not belong to me. Please see the identity theft report and legal affidavit attached.
Company Response:
State: SC
Zip: 29445
Submitted Via: Web
Date Sent: 2019-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-21
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: For the past 4 years I have been tracking my student loans very closely due to discrepancies. I have requested my payments be double checked and certified ( XX/XX/XXXX, XXXX of XXXX and XXXX of XXXX ) and received information that I was on the correct plan, and I was on track to complete payments by late XXXX/earlyXXXX. I had believed I would have had these paid off much earlier, but certification and appropriate payment plans have been difficult to obtain resulting in delays. I will review a few of the double checks I have done in attempts to pay off this loan through PLSF- I have several more instances if need. In XXXX of XXXX my payments were reviewed through the PLSF application process, and at that time I had 55 payments. In XXXX of XXXX, 23 additional override payments were added ( documentation available ) and I have made 42 payments since that time for a total of 120 payments. In XXXX of XXXX I requested through PSLF paperwork the number of qualifying payments, and in XXXX of XXXX 107 payments were counted for a payoff date of XX/XX/XXXX. In XXXX of XXXX I submitted PSLF paperwork to check the number of payments had payments reviewed ( case number XXXX ) and my payments were at 107 in XXXX of XXXX. I have made 13 payments from the XX/XX/XXXX on- dates this certification covered were Pre XX/XX/XXXX, and submitted the employment certification form as the letter ( see attached ) as requested, totaling 120 payments as of XX/XX/XXXX. FedLoan sent me a letter suggesting I apply for PSFL as I had made the120 payments in XXXX of XXXX. When I applied ( XX/XX/XXXX ) for PLSF I had records of 120 payments. My payments were recalculated ( XX/XX/XXXX ) and 35 payments were deleted that had be counted and certified by Fedloan at earlier dates. Details on the recalculation have not yet been given. Current paperwork states I have 85 payments, and my PLSF application was denied. I have been told by Fedloan servicing that tracking appropriate payments is not their job, and that discrepancies in tracking from former loan servicers are also not their responsibility and I needed to contact them ( documentation available ). Today I spoke to emp # XXXX at FedLoan who stated many of payments did not count as they had not been certified until this time ; my certification was just for employment purposes and that payments are not checked until PSLF was submitted. This is particularly frustrating as I have repeatedly asked for my payments to be checked ( application, email, phone call ). I have documentation with submitted PSLF applications that have overall payments at higher numbers than currently calculated. I tried to explain the above but was not able to get through to anyone who would deviate from the above payments were now calculated correctly, and former calculations were inaccurate, or numbers provided on paperwork were not representations of actual checked payments. I believe it is inappropriate and financially harmful to people to give them incorrect or misleading information. If I had known how may loans would have been handled over the past years I would have independently refinanced at a much lower rate and greatly regret I did not do so. I believed the PLSF would be beneficial, and it has not been due to the many delays and recounts of payments. I have many letters stating the # of payments over the years leading up to 120 payments and multiple reviews on these payments. If these reviews are inaccurate, then it is impossible for someone to check to see if they are in an appropriate plan. It should not be the responsibility of the loan holder to pay ( with interest ) for the inaccurate reporting of the loan servicer. These letters and confirmations should not be given if they are not accurate, and Fedloan servicing should be held accountable for the information they are giving. Documentation is available upon request for all dates and information. Please let me know you have received this correspondence and if you need any further information.
Company Response:
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-20
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I received a payment due of XXXX I reached out to the lender and explained I can't afford that high of a payment. They then calculated a repayment and now they want XXXX. I can't afford that amount, and sustain my rent, house bills. I have contacted them 6 times regarding the payment they had me do a consolidation which I never received a call or anything from them, they never return calls, and I can't afford the payment they want me to pay. I have worked on and off for the past 4 years with my current job being the longest, months right now. I want to repay my loans but I can not afford the outlandish payment they want me to make monthly. Help me please
Company Response:
State: NJ
Zip: 08859
Submitted Via: Web
Date Sent: 2019-11-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-21
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXX are reporting unverified information on my credit report on Fed Loan Servicing # XXXX and the below creditors and this is causing injury to my person as I am not able to acquire new credit based on these false invalidated claims. US Dept of Ed/XXXX # XXXX XXXX XXXX # XXXX XXXX XXXX XXXX {$270.00} XXXX XXXX XXXX # XXXX
Company Response:
State: GA
Zip: 30067
Submitted Via: Web
Date Sent: 2019-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-21
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am currently enrolled in the Public Student Loan Forgiveness program. I have been part of the Income Based Repayment for 7 years. This year I applied for it again ( which has to be done annually ) on XX/XX/2019. I received a denial email from FedLoan Servicing on XX/XX/2019. They stated that I would receive a letter explaining this, which I never did. I then called FedLoan on XX/XX/2019 complaining about this issue. As I expected, they explained that I received the message because I no longer qualify for financial hardship. While that is true, I explained to them that as written under the policy, once a individual is in a IBR policy, they can not ever be kicked out. In this situation, my payments will be based off of a standard 10 year repayment policy. The consumer service operator agreed. She explained that she will make sure I receive the formal letter detailing that exact concept and that I would still be part of IBR for the upcoming year. I know to expect this letter since many people I know that no longer have the financial hardship in IBR receive this confirmation letter. I have not received any letter of verification. On my FedLoan profile, I now states that I missed my time for annual recertification for IBR. I need to be in IBR as I am going for PSLF. I do not want any payments that I make to not be counted because of the error with FedLOAN. Please please please help.
Company Response:
State: IN
Zip: 460XX
Submitted Via: Web
Date Sent: 2019-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-20
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On XXXX XXXX Loan forgiveness. Interest is reported as balance increase butchering my score EVERY month! Ive called every year and told it would be resolved and it hasnt.
Company Response:
State: MD
Zip: 20772
Submitted Via: Web
Date Sent: 2019-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A