Date Received: 2019-12-05
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Ive tried calling fed loan servicing 4 times to update my payment and login information because my account is locked out and the company either does not answer or when I get ahold of the company they tell me they can not update my account, Ive also sent them my military identification card and drivers licenses to prove that it is actually me and I have a heard nothing. This is affecting my crediting tremendously and I need to get this problem solved immediately. Thank you.
Company Response:
State: AE
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-05
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Fedloan Servicing has a total of 10 loans in my name. Fedloan was notified by my school that I was enrolled since XXXX 2019, however, they put a 90 day delinquency on all my credit reports in XXXX 2019. Their internal records have been updated, however, they failed to update the credit bureaus of the error and to make the correction to all 10 of my loans which they are reporting. I was advised I had to go through a process to have the information corrected despite the fact they had already been notified and had updated their internal records.
Company Response:
State: NC
Zip: 28173
Submitted Via: Web
Date Sent: 2019-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-05
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I recently decided to refinance my federal student loans. On XX/XX/19 FedLoan Servicing received a payoff amount of {$32000.00} from XXXX ( a third party refinancing service ). After receiving this payoff, FedLoan Servicing wiped all history of my payments made though the entire life of my loan. I can not access any payment history through my account. This is very concerning to me. I need access to my payment history for financial records as well as tax information.
Company Response:
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2019-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that FED LOAN SERVICING has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to mis-report. Moreconfirmation of the aforesaid item too. My proper request mustover, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response:
State: FL
Zip: 32312
Submitted Via: Web
Date Sent: 2019-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been working with this company since my first loan in XXXX. The loan forgiveness is misleading, the workers will switch how to pay the persons loan but then the loan suddenly doesn't qualify anymore for loan forgiveness. The " loan forgiveness '' is a scam- they charge high rates with few, if any, of ever reaching 120 payments. I have asked for copies of the hundreds of phone conversations I've had with them, they will not give them to me. I paid off my loan of $ XXXX on XXXX the check cleared on XX/XX/XXXX. The funds are " lost ''!!! And my account still shows a balance of $ XXXX, now my credit report has been dinged. Can you help? This is an awful practice!!!
Company Response:
State: WA
Zip: 98004
Submitted Via: Web
Date Sent: 2019-12-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am currently making payments to fedloans and am part of the public service loan forgiveness program. I began making qualifying payments XX/XX/XXXX and have submitted recertification forms yearly. In XX/XX/XXXX the number of qualifying payments to one of my loans dropped from 33 to 27. I called fedloans and requested a recount. I was told it would take 3 months. I have called every 3 months since that time and have not been given any information as to why several of my payments are no longer being counted or when the recount will be done. It has now been 17 months and the counts are still incorrect and new payments have been counted since XX/XX/XXXX.
Company Response:
State: CA
Zip: 90036
Submitted Via: Web
Date Sent: 2019-12-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-04
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I have been making payments toward loans that I believe qualify for the public service loan forgiveness program since 2011 through the income-based repayment plan. My loans were recently moved to fedloan servicing ( https : //myfedloan.org/ ) last year after I submitted verification of employment at not-for-profit hospitals since 2011. I have been waiting 13 months for fedloan servicing to count the number of payments that qualify for the 120 payment requirements of the PSLF program. Every time I call to discuss a time-frame on how long this will take, they keep giving me the same answer " we don't know. '' This is completely unacceptable. If fewer than expected number of payments qualify, then I need to consider refinancing ( current interest rate is 6.75 % on a >300,000 ) and every month that passes that does not result in a count I can make an educated decision based on is another month of astronomical interest added. I dont think this is unreasonable to ask this to be fixed.
Company Response:
State: CO
Zip: 80111
Submitted Via: Web
Date Sent: 2019-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My loans are subject to income based repayment. I sent in the required, requested documentation through both the studentloans.gov site and uploading the documents to the Fedloan site itself. I received notice that it was denied. I called in and asked why. They told me I filed for re-certification too early. I just had to wait until the last payment of the previous term had posted. Then they would process the application. Time went by. I checked the site and called the company to ask if everything was ok. I was assured it was. All the necessary pieces were there and ok. On XX/XX/XXXX, I called again to check since it was taking long and I wanted to be sure I had everything. The rep then assured me I did. In XX/XX/XXXX, I received a paper letter in the mail informing me that I was missing information. It arrived late in XX/XX/XXXX. I receive paper mail because electronic forms are unreliable as I live in a California county that has been on fire every year for the last 4 years and now is subject to XXXX XXXX XXXX forced power outages. Both were true In XX/XX/XXXX and XX/XX/2019 ; there was a large fire just near my home and three power outages that lasted collectively well over a week. Consequently, in mid XXXX, I received the denial. I immediately called Fedloan on XX/XX/XXXX. The rep on the phone was helpful, she said I made it on time and filed the application right then on the phone. I then received, on XX/XX/XXXX, notice that my IBR was recalculated to {$93.00}. I received no further contact from Fedloan until I noticed that the XX/XX/XXXX bill had gone up by {$200.00}. I called to ask why since I had filed everything on time, had followed up regularly with the company, and responded to every notice and request in a reasonable time frame. The rep I spoke to on XX/XX/XXXX told me that it was because I didn't have the appropriate information on my pay stub. Information I had provided in at least one phone call before the XX/XX/XXXX call. He said that, even though I responded in a reasonable time, they had " sent the XX/XX/XXXX bill out already '' and so not only was I charged {$200.00} more that month but {$1700.00} of interest had been capitalized. That even though I could not have done anything different, made any changes to my actions, did everything as I should, Fedloan would not correct the processing error. I asked at that time what I had asked on earlier calls, XX/XX/XXXX, and XX/XX/XXXX : Why is there a problem with my pay stub now when there wasn't a problem with that exact same structured pay stub earlier in the year when I applied then? The rep wouldn't say. I also asked why the person I spoke with on XX/XX/XXXX didn't tell me that there was a denial. Surely they would have at least that much information since the denial had been mailed that day. He made a noncommittal response about the application not having been " processed '' at the time of the call. He just said that they followed all their procedures and notified me by email and on the website. I told him I had called several times and I can not babysit the website because I don't have reliable power. I do not thing that notice times are legally based on one day turnarounds through email notice. I did not receive the email. I received paper notice, I responded in a reasonable time from receipt. There was nothing else I could do differently. His response was that because it was posted on the website, Fedloan had essentially satisfied their notice requirements and I " could have responded by XX/XX/XXXX '' which " might have been in time. '' Because fedloan processed the last XX/XX/XXXX bill, I can assume, some time early XX/XX/XXXX, their processing it on XX/XX/XXXX was an error that I should not be held accountable for. Their timeline set me up to fail. Few could have responded in the less than a day timeline I was given by Fedloan. Waiting that long, especially since I filed my paperwork on XX/XX/XXXX, was their error. I should not have to pay the extra {$200.00} in XX/XX/XXXX and I should not be responsible for capitalized interest.
Company Response:
State: CA
Zip: 954XX
Submitted Via: Web
Date Sent: 2019-12-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-03
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I had my loans permanently discharged because of my XXXX in XXXX. However, a parental loan I took out in XXXX for around XXXX is now being garnished from my mother social security check. She is also XXXX from a XXXX she had in XXXX. We have told them about TPD but they continue to garnish her SS check. We need help resolving this issue. They are refusing to correct the issue.
Company Response:
State: CA
Zip: 92120
Submitted Via: Web
Date Sent: 2019-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-02
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I have a student that was serviced by XXXX and I have been paying on it since XX/XX/2019. The loan was consolidated by Fed Loan Service, and they offered a loan forgiving program for Public Service Employees. I requested an income sensitivity plan as part of the loan forgiveness program. The company placed me in a program to forgive my debt within 10 years ; however, I found out that the program is more window dressing than actually serving the best interest of the clients. My pay was sent to {$880.00} dollars per month which over the life of the loan would be {$100000.00} which would have settled all debts. I explained to them that I have other bills that I have to pay as well. I struggled for months until XX/XX/2019, and I finally realized that I could no longer survive this payment amount. On XX/XX/XXXX, I went to pay a bill online and my card was declined because of not enough money in my account. Luckily I was able to borrow some money to help pay that bill as well as my car note and insurance. On XX/XX/2019, I contacted the company and asked for my loan to be postponed because I am having issues making ends meet. The service rep suggested that joined the repaye program which should lower my payments. However, I believe it is more window dressing because I will still have to submit a form from my employer to certify that I am still a public service employee. This seems more like windows dressing because the rep stating if my income increases, they would take more money. On XX/XX/2019, I emailed the company and provided reasons as to why I could not afford to pay close to {$900.00} per month and total expenses including all loans of {$2900.00} per month. I explain that I have rent, a car loan, and credit card payments due around the same time as their payment. It leaves little to no money left out of my paycheck. Also, I asked them to cancel my repaye application until I had an opportunity to plan the best course of action. I may opt to do the 25 years fixed payment plan because it will provide a low fixed payment. I have been thinking about that all day because it might be their mode of operation to force people to chenge to 25-year plan. I need to resolve this issue before I go bankrupt.
Company Response:
State: GA
Zip: 30034
Submitted Via: Web
Date Sent: 2019-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A