Date Received: 2019-12-14
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: To whom it may concern, In XX/XX/2019, I applied for the Public Service Loan Forgiveness program, via Fedloan servicing. On XX/XX/2019, I received a letter from Fedloan Servicing stating that I had only made 26 qualifying payments toward PSLF. The letter also stated that I have 94 additional payments to make, before I was eligible for the program There was very little information in the letter. I would like Fedloan Servicing to answer the following questions for me : 1. Please tell me why these 26 payments, were different than the many other payments that I have made? 2. Please provide me with the dates of when these 26 payments were made? 3. Please provide me with the amounts of the 26 payments? 4. Please tell me why my income eligibility was only based on the last 12 months of payments, rather across the entire time that I have been make payments? I also applied Temporary Expanded PSLF. I received a letter on XX/XX/2019, stating that Fedloan needed additional tax related information to complete a review. On XX/XX/2019, which stated that based on my income, that I did not make payments that were large enough, based on the FedLoan calculation. At this point, I have been denied both programs for the following reasons : 1. I did not have enough qualifying payments, but I have not been given any specifics of why the 26 qualifying payments were unique enough to be found qualifying. I have not been provided the dates, of those payments nor their amounts. I have not changed anything related to my student loans. 2. Based on an arbitrary calculation made by Fedloan, which only took into account my current income, and the previous 12 payments, it was found the I am not eligible for the Temporary Expanded PSLF opportunity, due to not having made large enough payments. It stands to reason, that as long as I have been making payments, that I would be at my highest income level currently. Utilizing only the last twelve payments to calculate the amount, is a punitive and arbitrary rule, that is specifically designed to make it easier to disqualify applicants. I will be filing a complaint with the Consumer Financial Protection Bureaus, and with my local Congressman. Sincerely, XXXX XXXX XXXX, XXXX XXXX XXXX-XXXX
Company Response:
State: CA
Zip: 92131
Submitted Via: Web
Date Sent: 2019-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: loans were paid in full on consolidation with phea/aes also reported on credit report three times same loan paid loan on XX/XX/2018 and still on report as not paid. I tried calling to get matter resolved no help what so ever very disrespectful staff and management
Company Response:
State: PA
Zip: 17110
Submitted Via: Web
Date Sent: 2019-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-13
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: In XX/XX/XXXX-XX/XX/XXXX I attended college at XXXX XXXX University. I took out co-signed loans to pay for college. Upon graduation my degree did absolutely NOTHING for me to help me secure a job. In XX/XX/XXXX according to XXXX two debt consolidation loans were created. These loans have reported to my credit report since after being charged off and reported to the federal government as bad debt that is not collectible. They were since removed from my XXXX report ( XX/XX/XXXX ). In XX/XX/XXXX these accounts were added back to my account with updated history stating I was late on the payment in XX/XX/XXXX with no other information being able to be provided from XX/XX/XXXX-XX/XX/XXXX. I refuted these again, and AGAIN they were removed from my account. Yesterday, XX/XX/XXXX these accounts were reopened again with account history being updated from 5 years ago to XXXX. The XXXX XXXX XXXX Fed Loan Servicing has no account information on these from XX/XX/XXXX-XX/XX/XXXX yet has gone in back dated there information by 5 years without any rhyme or reason. 7 years after leaving college I still do not have a job that supports me being able to pay a dime on these loans. Additionally my mother had agreed to consolidate my loans into a parent plus debt consolidation in the upwards amount of over {$100000.00}. This company is claiming these are separate from the {$40000.00} they are trying to come after me for and have since reported that I owe more money for these loans the longer they go on unresolved. They have since come after my mothers credit report and mine several times after verifying that they can not prove that these loans soley belong to me. I can not currently even afford to live on my own thanks to repeatedly fighting with XXXX over the years requesting they remove the loan information from my account. I was promised after 7 years the loans would automatically fall off my XXXX report. After 7 years went by I was then told it would automatically fall off after 10 years. After 11 years I called to complain that the loans were not removed from my XXXX score and they told me I needed to file a dispute in order to have them removed but as assured after 10 years they would fall off. Instead they came back to me and told me they would post them on my account for an additional 10 years because I disputed them. In XX/XX/XXXX I was found to have had a XXXX XXXX in front of a court and hospitalized because these creditors refused to remove the accounts from my report. The education I was promised to help me get a job that could pay my bills and someday own a house in no way lived up to its side of the bargain. Instead it has left me close to living on the street due to the credit bureau refusing to find a permanent solution to this problem. It has left me with credit reports that have since updated multiple times thanks to loans that have gone from closed to open to closed to open again with no explanation as to why. I have gone through multiple jobs because no company wants to hire someone with poor credit.The loans provided in no way held up their end of the bargain because if it was not for family thanks to these loans and the policies and procedures the credit bureaus adhere too I would be homeless and on the street. XXXX has confirmed that even tho a loan is closed and removed from my credit report ( in the case of XXXX XXXX ) that XXXX has the right to create a new account with the balance as many times as they wish. The Bureaus have no accurate information on these loans as is reported to the credit bureau 's and have reported incorrect data DOZENS of times such as last paid date ( states XX/XX/XXXX on my file yet when I call I am told something different ), the date of which these loans are to fall off ( I was promised both 7 years and 10 years, meanwhile 11 years passed and they refuse to remove the accounts even with no verifiable history on them ), the amount of days late ( they have reported 5 years after the fact that I was late back in XX/XX/XXXX after reporting for YEARS that I was on time with my payment ), and the amount they claim I owe them constantly changes where as they have told me even if I were to make a payment on these this month the next month I would owe more money. I can not afford to pay for fraudulent information nor can I justify paying for something that negatively harmed my life. MN has a 6 year statute of limitations on loans that XXXX and this creditor refuses to acknowledge. According to XXXX there is a 7 year statute of limitations for the credit bureaus to report loan information and according to XXXXXXXX the info should automatically fall off when in fact I have proven this to be a lie on their companies behalf. XXXX now has reported to me going on 7 months that they have system issues and refuse to let me login to dispute any information on my credit accounts. This is a problem because an account with XXXX was paid off in XX/XX/XXXX by a family member that was found to be a duplicate account was reput on my credit report earlier this year with a collection company after previously being removed and found to be fraud. When I emailed XXXX XXXX they replied to me twice and told me it was an internal issue with XXXX confirming they had two accounts setup for me under the same email address. Also reported to XXXX was a collections account for XXXX XXXX VISA that I refused to pay because the products purchased with the credit card were defective, that company was then bought out by XXXX XXXX XXXX and the debt was transferred to a 3rd party collections. When I contacted XXXX they told me they have no control over what is reported to the collections company. When I contacted the collections company they refused to remove the account from my credit report without paying off the account. When it was paid off they still refused to remove it and dinged me 1 point on my credit score saying I am on a paid as agreed method for {$0.00} on a {$0.00} balance. The only reason I paid this was because both XXXX and the collections company told me no matter what they would not remove the negative information from my report even if I was right in stating the products purchased are defective. On top of this account XXXX XXXX claimed I was late on multiple payments on a joint account. When refuted MULTIPLE times I was placed in the hospital as a XXXX XXXX XXXX XXXX. Years after the fact after obtaining a copy of the joint creditors report proving that the information did not add up they agreed to update the " late payment '' claims on the account. Years. Years I had to suffer with a poor credit report for them refusing to acknowledge that their system was reporting inaccurately until the federal government bailed them out. My problem is with XXXX, XXXX XXXX, & XXXX. I come to work every day as early as I can, I follow all laws, and do everything I can to do the right thing in every situation. Why is it fair that these credit companies can control my life without following any rules or regulations? Under Minn. Stat. Ann. 541.01 et seq. there is a 6 year debt statute of limitations yet these companies continue to think they can resell consumers private information ( XXXX XXXX & XXXX XXXX ) and label it a new account started at a later date and report negatively to the bureaus. The courts don't allow it, why are the credit bureaus allowing it? In XX/XX/XXXX I received a call after my business was sold and moved to a different location after doing multi-millions of dollars in sales and I received a call stating my student loan debt would be 100 % forgiven. I have been working for the XXXX XXXX since about that time indirectly, directly, as a XXXX, with contract manufacturing, with original equipment manufacturing, and per the reports to XXXX XXXX was under the impression that these loan accounts were completely removed & closed out. Prior to XXXX XXXX reporting to the credit bureaus my XXXX score was XXXX. That is what I expect it to be at but instead this bureau is reporting different account information each day for the accounts in question and refuses to make the companies reporting the information prove beyond a reasonable doubt that the information reported is inaccurate. Instead I am told I need to prove beyond a reasonable doubt that these accounts don't belong to me and even after doing that the credit bureaus are allowing these companies to reopen new accounts to negatively influence my credit scores. This is not right. Like anyone else I deserve a fair quality of life and have a human right to be able to live. Instead currently these credit bureaus are stating if you don't like it talk to the companies directly, and if you don't like their response too bad because anyone anywhere can report your information as negative and without working with the person reporting negatively there is nothing that they will do about it. Where is the consumer protection here?
Company Response:
State: MN
Zip: 55068
Submitted Via: Web
Date Sent: 2019-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-13
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: FED LOAN SERV reports two late payments on my XXXX and XXXX credit reports. My payments are deferred and therefore {$0.00}. When I called them, the man I spoke to said that my payments should be deferred and that I could fax them a form explaining this and the late payments would be taken off. No such luck. Payments before and after are on time. I dont know what happened but this is hurting my score and my ability to apply for anything.
Company Response:
State: OR
Zip: 977XX
Submitted Via: Web
Date Sent: 2019-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am enrolled in the Public Service Loan Forgiveness program since XX/XX/XXXX. The amount of qualified payments I have made have been miscalculated. I called them in XX/XX/XXXX and I was told that they are recalculating the payments and will contact me when they are done. I called them today, XX/XX/XXXX and spoke with XXXX. She told me that their calculations were accurate. The missing payments that were not included in their calculation was because I did not make a payment even though my payment was {$0.00} ( a lump sum payment was made for the year ). They do not count my lump sum payment as adequate payments even though it was applied to my bill for the year.
Company Response:
State: MO
Zip: 640XX
Submitted Via: Web
Date Sent: 2019-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have worked 7 years and 10 months in Public Service. Great Lakes and FedLoan are not giving me credit for this time despite them knowing I was working in Public Service on a Repaye program. They won’t even provide me all my loan documents. They advised me. I knew when I graduated my plan was to work in Public Service and they were aware and advising me. They will not give me my documents without a subpoena??? This needs to be a class action lawsuit. I don’t mind working off my loans, but public service does not pay and this program is a JOKE!!!!!
Company Response:
State: FL
Zip: 32746
Submitted Via: Web
Date Sent: 2019-12-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-12
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: For 2 months I have gotten harassing emails stating there is a balance on my account when in fact I'm paid up and and head of schedule. When the first appeared I called customer service to ask about it and the representative could not say why and said a supervisor would get back to me. No one ever did. When the second arrived earlier this week I emailed instead to have something in writing and I was told I get the notice because the balance is there but not due. That does not make sense at all. Why all of sudden is a notification being sent that specifically says there is a balance? Of course this is alarming to anyone who takes their financial security seriously. I pay my bills on time and have from day XXXX. I do not understand this intimidation tactic. Additionally, they refuse to give details as to why I am ineligible for an interest rate reduction when I have a spotless payment record.
Company Response:
State: NJ
Zip: 08003
Submitted Via: Web
Date Sent: 2019-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-12
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: XX/XX/XXXX : Applied for REPAYE. Informed Fed Loans that the recalculated amount for the year ( {$600.00} ) was not the lowest possible. Submitted IDR ( Income Driven Repayment ) request on XX/XX/XXXX. XX/XX/2019- Got forbearance for the month, as my REPAYE application was under processing. XX/XX/2019 : Received email stating the payment for XX/XX/2019 would be {$2900.00} XX/XX/2019 : Received another email confirming new REPAYE amount- a new monthly payment of {$420.00} which is first due on XX/XX/XXXX. Called on XX/XX/2019 : Called to clarify that the amount due mentioned in one email ( on XX/XX/XXXX, {$2900.00} ) was incorrect and wanted to make sure my new payment amount ( {$420.00} ) was reflected. The FedLoans customer service agent stated that I could pay {$5.00} for the month of XXXX because they did not use the direct deposit on file to withdraw the due amount. They then confirmed for XXXX the updated REPAYE amount ( {$420.00} ) would be processed, not the higher amount stated online in the account due to forbearance on the account. She assured me that it would be updated to reflect the correct amount by the time the bill was due on XX/XX/XXXX, and wouldnt withdraw {$2900.00}. XX/XX/2019 : Fedloans withdrew {$2900.00} from my account using direct debit. This was done even after I spoke to Fedloans customer service on XX/XX/XXXX, where they stated that this would not happen and the {$5.00} would trigger the forbearance for XXXX. XX/XX/2019 : The payment of {$390.00} ( this is the original a mount before recalculation for the year. I am not clear why this figure was brought up again ) was confirmed but FedLoans didnt suspend the larger amount since I am on auto debit draft ( they made the mistake of keeping the auto drafting function on and didnt submit the forbearance ). I asked to speak with the manager and she said she could escalate and expediate the refund of {$2900.00} but it could take up to 10 days. The mistake was on their end and they should have suspended the XXXX withdrawal and placed a forbearance on the account for XXXX. XX/XX/2019 : Called Fedloans because the online portal stated I was past due and the amount owed was now {$3300.00}. The Fedloans customer service agent stated that this because a refund will be issued and it also includes the {$420.00} due in XXXX. The refund request was not processed until XX/XX/XXXX and I may receive the refund sometime this week. However, I received an email about a forbearance approval for XXXX ( email received later in XXXX ) but it was not reflected in the account when I called on XX/XX/XXXX and still showed that I was delinquent on the payment. I was told that I should turn off direct debit withdrawal because they could possibly make the same mistake and withdraw {$3300.00} in XXXX.
Company Response:
State: CA
Zip: 94606
Submitted Via: Web
Date Sent: 2019-12-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-11
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: My student loan payment is due the XXXX of every month, for the month of XXXX I paid it on XX/XX/XXXX. Due to XXXX the payment at the bank did not go through to the Fed loan services until the XXXX. As can be seen in my attachment below. Then ( what you can see in the 2nd and 3rd attachments that on XX/XX/XXXX fed loan services attempted to take the payment again which they did not have the authority to do because I do not have them signed up to have any type of withdraw access to my accounts. I pay them every month on time. Well, there were no funds in the account because I had already paid them, and that caused my account to be overdrafted {$35.00}. Then again on XX/XX/XXXX they tried to do the same thing which caused my account to be overdrafted yet again. I have attached those documents as well. Finally on XX/XX/XXXX they sent me an email saying that they had never received my payment and that they were going to continue to try to keep taking the payment from my bank account. I checked my bank account so that they took the money, I called my bank confirm that they took the money, called them and they refused to accept the fact that I took the money and wanted to tell me that they were going to continue to try to take my money until they got it. I then had to go call the bank and have a three-way call with them to explain to them that they did have their money and that they continue to try to take their money after they had it and that they shouldn't have been able to do that. I went ahead and filed a complaint with the better business bureau because I feel like this may be a scam that is affecting thousands upon thousands of people. What I feel like they are doing is trying to take money in hopes that you do not notice and then you just have made extra payments for no reason. Because I asked them what would have happened if the money was in my account to take and they said they would have just added it towards a payment and I would not have been able to get it back. That does not seem okay to me, I can barely afford to pay one payment a month let alone two. When I asked for some type of explanation as to why this happened, a technical error, a glitch in the system, something, no one had any answers. Hence why I feel that this is a scam and needs to be made known of because I don't know if anyone else is being affected by this. But I would imagine that they are.
Company Response:
State: NY
Zip: 12601
Submitted Via: Web
Date Sent: 2019-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: I have requested from Fedloan Servicing the promissory note after sending a goodwill letter to them and have not been furnished anythings for 4 different Fed Loan student loans listed on my credit report. Additionally I was requesting from them a request of debtness from all of these loans that they have been reported to my credit file. Additionally, There are several 30, 60, 90, and 120 day lates, but I am currently on income driven payment plan and have been for years. I feel there is a lot of confusion and a lack of follow through on fed Loan servicing side and I need help to exercise my rights.
Company Response:
State: CA
Zip: 91786
Submitted Via: Web
Date Sent: 2019-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A