Date Received: 2019-12-08
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am in the PSLF program and had to refinance into FedLoan Servicing when I enrolled in it. I requested a complete breakdown of each qualifying payment back in XX/XX/XXXX, and after about a year of waiting, FedLoan provided me with a letter detailing each payment that qualified, and each that did not. Many of the payments which had been back counted from when I was paying to my earlier servicer, XXXX XXXX, were shown to be amounts ofXX/XX/XXXX, or amounts under XXXX XX/XX/XXXX, short of the total billed amount, so they did not qualify, according to FedLoan Servicing. I myself have records from XXXX XXXX showing that the payments amount were equal to the billed amount, so those payments had been paid in full. I called FedLoan Servicing, and after great length and several support specialists, one told me that I might be in " paid ahead '' status, or I was for years. They were thinking that is what happened based upon looking at the amounts. This means that they think I probably paid more than was necessary for a couple years ( I had made payments toward my loans when the amount due was {$0.00} ) and my billed amounts were lowered later on, and I should be paying an amount different than the billed amount. This information was never given to me, and there was no way to know that I should pay a different amount than the billed amount. FedLoan says that there is nothing I can do, but I would like these payments to be re-evaluated and considered to count as qualifying. I have not seen consistency in the information I've had from FedLoan over these years, so I do not think they are a reliable resource for recordkeeping or information at this point. Thank you.
Company Response:
State: NY
Zip: 121XX
Submitted Via: Web
Date Sent: 2019-12-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-08
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I filed for Federal Loan Forgiveness with Fedloan Servicing in XXXX of 2019, but continued to pay on my loans with XXXX, a Department of Education Servicer. I received notice from XXXX that my loans were being transferred to Fedloan Servicing on XX/XX/2019. I had already paid XXXX on XX/XX/2019 my XXXX, 2019 payment. When Fedloan received my loan from XXXX they again billed me for the month of XXXX of 2019. I had no choice but to borrow the money and pay them a second payment for XXXX of 2019. I phoned Fedloan Servicing about this matter and spoke with XXXX ( operator # XXXX ), who transferred me to XXXX ( service operator # XXXX ), who transferred me to a supervisor XXXX ( operator # XXXX ). It is not fair that I be charged two payment in the same month. Money I do not have that is being juiced out of me by Fedloan Servicing who is in a position to deny my loan forgiveness if I do not pay. I want my second payment for XXXX of 2019 returned to me or applied to a future payment.
Company Response:
State: VA
Zip: 22191
Submitted Via: Web
Date Sent: 2019-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-07
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My paychecks started being garnished for this PHEAA school loan on XX/XX/XXXX the amount owed was at that time was XXXX ( see uploaded documents. ) My employer closed its doors in XXXX I notified AES and XXXX XXXX, XXXX of the job loss.. I started my next job at XXXX XXXX in XX/XX/XXXX I contacted the AES company that was handling my loan and they informed me that i have not payed any PAYMENTS on the account even tho I FORWARD them the EMPLOYER ACKNOWLEDGEMENT OF WAGE WITHHOLDING form that I and my boss signed they said I had no payment on file and my loan was sent back to the PHEAA. On XX/XX/XXXX I received a NOTICE PRIOR TO WAGE WITHHOLDING from XXXX XXXX XXXX for the amount of XXXX. I contacted them right away and spoke to a customer service representative named XXXX we agreed to a repayment agreement threw the rehabilitation program my REF # XXXX. I paid the required monthly payments and was awarded COMPLETION OF LOAN REHABILITATION PROGRAM from the PHEAA ON XX/XX/XXXX I contacted the PHEAA to ask about payment and where to send them the PHEAA told me I would be contacted by XXXX and that's who my loan was sold to I then asked about the PHEAA taking that loan off my credit report but it never did they just closed the account. So months went by and on XX/XX/XXXX..i received a monthly statement from XXXX. But in XXXX OF XXXX I WAS INVOLUNTARILY FIRED FROM MY JOB AT XXXX XXXX AND I FEEL ON TRAGIC TIMES I JUST STARTED WORKING AGAING FULL TIME IN XXXX OF THIS YEAR SO I HAVENT EVEN BEEN WORKING A FULL YEAR YET AND I WANA NO WHER DID THE FIRT GARNISHED PAYMENTS GO I HAVE DID MORE THAN COOPERATION TO GET THIS TAKIN CARE OF BUT IT SEEMES LIKE EVERY TIME I TRY TO GET A GOOD START ON PAYMENTS IT GOES BACK TO PHEAA AND BACK TO DEFAULT I DID MY PART OF THE PROGRAM THEY DID NOT DO THEY PART AT ALL SPECIFIED IN THE AGREEMENT I THINK I SHOULD BE ABLE TO START THE PAYMENT AT WHAT XXXX HAD IT AT AND PHEAA should clear my credit REPORT
Company Response:
State: WI
Zip: 54911
Submitted Via: Web
Date Sent: 2019-12-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-07
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Since loan inception I do not believe the companies of the loans were incorrectly applying the full federal interest subsidy and the 50 % unpaid interest subsidy thus capitalizing a higher amount of interest.
Company Response:
State: FL
Zip: 33404
Submitted Via: Web
Date Sent: 2019-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-07
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: when I called fed loan servicing to make a payment the system said I was past due and if I didn't make a payment they would report me to credit agencies.They said I had to make a payment of XXXX $ or I would be reported to credit agencies so I paid XXXX. They still reported me even though I payed. I called to ask about why they did this even though I had paid. They said that it was because they had probably already paid. I then said I would pay my loan off in full but they refused to take the report off. This is predatory and falsifying information just to get me to pay. They violated their word. I want to register a complaint. This resulted in a 71 point hit to my credit.
Company Response:
State: CO
Zip: 80232
Submitted Via: Web
Date Sent: 2019-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-06
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: I was shocked when reviewing my credit report and found a late payment on the date below : 90 days late as of XXXX of XXXX I am not sure how this happened as I did not graduate until XX/XX/XXXX and had 6 months grace period before being required to make payments
Company Response:
State: PA
Zip: 19132
Submitted Via: Web
Date Sent: 2019-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-06
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Have been trying to figure out how my loan payment went up and my income went down {$10000.00}. Was told they can not give me the income amount they based my monthly loan payment on because its a rule from the department of education. makes no sense at all. they verify over the phone all my personal information etc. so why are they not telling me what they based my payment on. I also tried loan forgiveness due to XXXX university holding my degree for 8 months and by the time they released it i was too old to get a job in the field i had a degree in. It was XXXX mistake and i even have an email stating that it was and how sorry they were. How is loan forgiveness supposed to work when the people who decide are saying no because they are the ones getting our money. makes no sense at all.
Company Response:
State: NY
Zip: 145XX
Submitted Via: Web
Date Sent: 2019-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-06
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XX/XX/2012 I received student loans of various types. At the time, with all of the information being provided to me, I was told that the loans would be low payments and I would have a Public Safety Loan Forgiveness set up. Following the end of school, I set up a payment plan with XXXX. The payments were manageable and were being paid. Since the conclusion of school, I have been required to reapply for payment plans, PSLF, as well as payment increased to over {$600.00} a month by companies. When changing loan companies, to lower payments and better customer service, I have been given contracts for payment that are manageable, with the PSLF. The contracts are then bought by FedLoan and then I am forced to reapply and/or the payment is higher. As well, a lot of the time, their apps don't work to make payment and service is horrible. At this time, I am back in school, so payments have ceased.
Company Response:
State: CT
Zip: 063XX
Submitted Via: Web
Date Sent: 2019-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-05
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: After complaining in XXXX to the CFPB about this loan servicer exhausting my forbearance time period, AES grants me an administrative forbearance with no end time frame. No disclosures were ever sent to me to indicate WHEN my administrative forbearance would end. In XX/XX/XXXX, AES abruptly canceled this forbearance from XXXX and stated within 30 days my next bill would be due. Since I received that notice, I called AES frustrated and confused. I am currently a XXXX student with one year left until graduation. I desperately needed that forbearance. AES chose to drop me without any notice from my forbearance, increase my interest rate, add in capitalization fees and also increased my bill from the disclosure amount of {$270.00} to {$290.00}. There was a bill since to me on XX/XX/XXXX DEMANDING I pay the {$290.00} by XX/XX/XXXX. That gives me approximately 3 days to begin budgeting for my due date, ABRUPTLY. I was also sent a notice of new loan terms on XX/XX/XXXX, two days AFTER I received a BILL stating I had 3 days to pay. To even further my frustration, this company could not provide me the documentation I requested. I called and spoke to a representative first, reference ID XXXX who was rude, and unwilling to assist and escalated to a supervisor who understood my complaint and was willing to assist ( Reference ID XXXX ). After being escalated the supervisor advised all my forbearance options or deferment options were truly exhausted a year ago in XXXX. They advised me that I had no other options and they had no documentation on file that could explain the timeframe in which I was given in XXXX to have a forbearance or deferment. I have received no documentation in which shows what TERMS my forbearance or deferment in XXXX was under and therefore am questioning the validity of the ending it so abruptly on in the month of XX/XX/XXXX. I also have concerns about my rights as a consumer. How can this private loan servicer send me a bill first, on XX/XX/XXXX requesting that I pay within 3 days of the bill on XX/XX/XXXX, then send me my new loan terms on XX/XX/XXXX and no explanation as to WHEN my loan forbearance or deferment ended or a time frame in which they agreed to in XXXX, shortly after reporting them to CFPB. So here I am again this year, with the same issue. They are harassing me with several emails, threatening to report me to credit bureaus and stating a new amount on my email notices. I will be negatively reported to the credit bureaus by XX/XX/XXXX if I do not get assistance with this company and this I feel is unlawful. I have enclosed all documentation in this claim, none of which was sent me to ever had any information that shows in XXXX when I would need to PREPARE or EXPECT for my forbearance to end. I am deeply upset that this private loan servicer has no record of WHEN my loan forbearance was truly ending and that I received no notice, only an ABRUPT BILL. *PLEASE NOTE THE ATTACHMENTS* AES failed to indicate when the forbearance that was given to me last year would end on the document packet they sent. I have requested this information from a rep and a supervisor and they advised me they would mail me a packet with this informatu=ion. On the documentation that they sent, it does not SPECIFICALLY INDICATE when my forbearance or deferment would end indefinitely. The document only provides the original terms of my loan BEFORE I requested any assistance. This shows they have ended my forbearance without any cause. I believe they are being deceptive. No one at AES can provide or locate where I was informed last year that my forbearance would end before I completed my last degree ( which ends within one year ).
Company Response:
State: GA
Zip: 30213
Submitted Via: Web
Date Sent: 2019-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-06
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I recently recertified for my income based repayment plan. In the last two years the company has solely been going by my income, because my husband doesn't have student loans, and using my son as an dependent. In the last two years my payment was $ XXXX/month. My new payment after recertification is XXXX, the letter determination was for XX/XX/19. I called today, XX/XX/19, to ask why my payment amount had gone up, I was directed to the IBR department where I was accused of lying on my other applications and that only this application was accurate. When I asked what caused the change I was given no answers and was told my application couldn't be discussed. I'm not sure how I'm supposed to correct an error when I don't know what was wrong. I'm not a loan officer and I wouldn't know what I answered wrong this time. I was told to go back and look at the application. I did it through their website but a copy isn't there. My income hasn't changed since the first application I haven't worked except holiday positions because I stay home with my son. I hate trying to find answers and they choose to be ambiguous and not be helpful. My family can't afford student loans. My first year on the plan their were XXXX people in my household because we were taking care of my husband 's niece and nephew and received survivor benefits for them the second year my son was born and our household size shrank to XXXX because our niece and nephew no longer live with us and it has been that many in our household since. I have never lied on my application and I don't appreciate the associate accusing me of not being truthful on previous applications.
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2019-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A