Date Received: 2020-01-13
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: Looking at my credit report I noticed I had 16 late payments. Late payments were XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. During this period I had lost my job due to business relocating out of state. Once I had a steady income coming in I started making payments consistently and pay more than amount due. I've tried to get a goodwill adjustment for my student loans two years ago with no success. During this time I was building and correcting my credit report so my wife and I may purchase a home. In XXXX of XXXX we were able to do that. Now we are looking to refinance to receive a better rate but I would need the late payments removed. I would like to have the late payments removed or at least adjusted to one per month.
Company Response:
State: TN
Zip: 37167
Submitted Via: Web
Date Sent: 2020-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-13
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: In approximately XX/XX/XXXX, I consolidated my Stafford Loans with Fedloan. I have been paying my loan repayments on auto pay with my bank account ever since. I never missed or was late on one payment. I set up my auto pay to pay {$110.00} per two weeks to the sum of the minimum due ( {$220.00} ) per month. I never received any notification of any changes to my account. In XXXX of XXXX, I reviewed my payment history and the amounts of money being disbursed by Fedloan to the Principal and Interest. To my disbelief, I noted that several months the full payment went to interest only and {$0.00} to principal. I called Fedloan to inquire as to why my principal was not going down even after paying ahead on some months and never less than the minimum required. I was told my minimum payment went up ( $ XXXX ) which I was never made aware of, nor believe is possible or legal. I added to my auto pay to make my biweekly payments {$150.00} per two weeks a total of {$300.00} per month or greater where twice a year there are moths with 5 weeks and 3 pay days. I even sent in an extra {$300.00} in XXXX of XXXX to make sure I was ahead on payments. On XX/XX/XXXX, I called Fedloan again as I found more transactions where {$0.00} of my payments were applied to my principal. I spoke to over 4 different people who treated me very poorly and as though I was ignorant and bothering them. Finally, I spoke to XXXX ( XXXX ). XXXX reviewed my transactions with me while I was on the phone. I used the XXXX spreadsheet to give XXXX the exact dates of my {$0.00} applied to principal. Finally, XXXX understood my concern and told me, this will go to Service Recovery Department and It is notated in the review status my concerns. I was told by XXXX that I would be contacted within a week. Here it is nearly 1 month later, and I still have no answer as to why I make the full payment and even more than the minimum payment and yet {$0.00} goes to interest. I will attach the spread sheet which I downloaded directly from Fedloan. Additionally, here are the dates of my questioning : ( XX/XX/XXXX XX/XX/XXXX ), ( XX/XX/XXXX XX/XX/XXXX ), ( XX/XX/XXXX XX/XX/XXXX ), ( XX/XX/XXXX XX/XX/XXXX ), ( XX/XX/XXXX ). It should also be noted that many months greater than 90 % of my payment went to interest while the remaining 10 % went to principal. There were almost 60 months were less than {$12.00} went to principal per payment made. Again, my question which still has not been answered is as follows : how can I make the minimum or greater payments per month, be ahead on payments, and still have several months worth of payment which {$0.00} was applied to principal? I would be grateful if this can be answered and investigated.
Company Response:
State: FL
Zip: 327XX
Submitted Via: Web
Date Sent: 2020-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-13
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Fedloans is the servicer for my loans currently and I am enrolled in PLSF. I need XXXX payments to have my loan forgiven. I have been waiting for the past 2 years for them to accurately count the payments I have made, as there are at least 12 payments missing from their counts. I have called Fedloans several times, including trying to talk with the Ombudsman to resolve the issue, and this was at least 6 months ago and still the issue has not been resolved.
Company Response:
State: ID
Zip: 83706
Submitted Via: Web
Date Sent: 2020-01-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-13
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: XXXX XXXX XXXX is denying me the full credits I have towards the 120 payment requirement. I am being credited with 24 payments when I should be at 84 payments. The website had been down on several occasions and there was some sort of glitch when I repeatedly tried to set up my direct debit. I contacted the company and explain that I have a other health impairment that is directly impacted when I could not set up the direct deposit. The company 's reply was that I had never informed them of my XXXX and therefore, there was nothing they could do. I responded that I had put that information when I applied for the loan with the agency that I originally held the loan with, however, I was never told that I needed to continue to provide that information when my loans were transferred to FedLoan Servicing. Fedloan has had no response and I have sent the letter to them multiple times over the past year.
Company Response:
State: NY
Zip: 14609
Submitted Via: Web
Date Sent: 2020-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: 1. In XX/XX/XXXX, I consolidated my subsidized and unsubsidized federal student loans and received approval from the XXXX XXXX XXXX Federal Direct Loan Program to repay my loans under the Income-Based Repayment ( IBR ) Plan. 2. In XX/XX/XXXX, XXXX XXXX XXXX, a US Department of Education servicer, was assigned to service my federal student loans, which were previously serviced by the XXXX XXXX XXXX XXXX. 3. In XX/XX/XXXX, the US Department of Education transferred customer service of my federal student loan account from XXXX XXXX XXXX to XXXX, another US Department of Education servicer. 4. XXXX placed a brief Administrative Forbearance on my account in XX/XX/XXXX, but I continued making regular monthly payments. In addition, the US Department of Education sent me a letter ( dated XXXX XX/XX/XXXX ) indicating that it could not accept my public service employment certification because the certification form lacked employer name and employment begin date. 5. I submitted a Public Service Loan Forgiveness ( PSLF ) Employment Certification form in XX/XX/XXXX. I did not receive a response. 6. In XX/XX/XXXX, I submitted another PSLF Employment Certification Form. The US Department of Education sent a letter in response ( dated XXXX XX/XX/XXXX ), indicating that my employment at the XX/XX/XXXXXXXX XXXX qualified me for participation in the PSLF Program for the certified employment time periods ( XX/XX/XXXX to XX/XX/XXXX ). By XX/XX/XXXX, FedLoan Servicing was servicing my federal student loans. 7. In a letter dated XXXX XX/XX/XXXX, FedLoan Servicing notified me of an update regarding [ my ] progress in the Public Service Loan Forgiveness ( PSLF ) Program. The letter stated : As a result of a review of your account records, an adjustment was made to the number of qualifying payments in our system. The letter indicated 41 total qualifying payments. When I called to dispute this number, I was told the count was still in progress and the number would change. In addition, FedLoan Servicing informed me in XX/XX/XXXX that I was now repaying my loans through the Revised Pay as You Earn ( REPAYE ) plan. I continued to recertify my income and family size at StudentLoans.gov. In XX/XX/XXXX, I submitted another Public Service Loan Forgiveness ( PSLF ) Employment Certification form. I received no response. 8. In XX/XX/XXXX, I went to MyFedLoan.org to submit my Public Service Loan Forgiveness ( PSLF ) Application for Forgiveness. The website did not allow me to proceed for the following reason : You don't appear to have 120 qualifying payments. According to our records, you have satisfied 41 of 120 qualifying payments as of your last Employment Certification Form, processed on XX/XX/XXXX. In order to be eligible for forgiveness, you must have at least 120 qualifying payments, on at least one loan, at the time you submit your application. Your estimated eligibility date is XX/XX/XXXX. If you have certified all of your employment and believe your payment count is incorrect, please contact us to request a review of your payment history. Otherwise, you should continue to certify your employment annually until it is time to submit the PSLF : Application for Forgiveness. I have requested a review of my payment history. An email from MyFedLoan.org stated : We received your Public Service Loan Forgiveness question, and will get back to you as soon as possible. I am asking for a month-by-month count of whichof my student loans payments qualified. If for any reason a payment did not qualify in any given month, I would like Pennsylvania Higher Education Assistance Agency ( PHEAA ) to list the reason why.
Company Response:
State: WI
Zip: 53703
Submitted Via: Web
Date Sent: 2020-01-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks
Company Response:
State: CA
Zip: 91303
Submitted Via: Web
Date Sent: 2020-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-11
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I received notice to recertify my IDR plan on XX/XX/XXXX. My account has been on deferment for the past 2 years because of high repayment amounts. On XX/XX/XXXX I received notice of denial for my request for lower payments as my account had not entered repayment status as my deferment was not set to end until XX/XX/XXXX. I was told to resubmit the application which I did in XX/XX/XXXX. On XX/XX/XXXX, ( yes, 2 months later! ) I received another denial for my request for lower payments because I marked one box wrong on the application. I was again told to resubmit my application which I did immediately. I also had to apply for a forbearance because FedLoan sent me a bill for a standard repayment of almost {$600.00} due the beginning of XX/XX/XXXX, so I was granted a one month forbearance. In late XX/XX/XXXX, my application that I resubmitted on XX/XX/XXXX had still not been reviewed and I received yet another standard repayment bill due beginning of XX/XX/XXXX. I called FedLoan on XX/XX/XXXX and was informed that they did not know why it was taking so long to review my application but that they would apply another forbearance until XX/XX/XXXX. On XX/XX/XXXX I received yet another denial for my application for request for lower payments because my account has not entered repayment! I am so sick of this back and forth! All I want to do is have my application reviewed and approved in a timely manner so that I do not have to keep requesting forbearance which then automatically denies my application since my account is not in repayment! This leads to me having to do the whole application process all over again! And for what reason! I am not at fault here! I do not understand why this company takes up to 2 months to review an IDR application! That is ridiculous and affects the consumers in a severely negative way! I have no idea what to do here but I need help to get this situation resolved!
Company Response:
State: OH
Zip: 44483
Submitted Via: Web
Date Sent: 2020-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-11
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am furnishing this complaint against Fed Loan for denying me the right to have student loans removed off my credit because of my criminal record according to False Certification. They found me not eligible by stating there is no evidence that the school was made aware of the disqualifying status. I was not made aware that I might not qualify for employment due to my criminal record for which field I was being trained in because no one asked or gave me appropriate counseling. XXXX College, formerly known as XXXX XXXX XXXX College would have been aware ONLY if the school would have INQUIRED about my criminal record prior to enrolling in school. I have no reason to deny that when this is public records and apparently can be found. Furthermore, I inquired about the Promissory Note with XXXX XXXX Student Loan Servicing before because I wasnt certain that I had signed on to this and requested that send me a copy. The Promissory Note has incorrect information that I highlighted such as my name. It asked for your whole name and my whole name is not located anywhere on there. Also, there is nowhere on the Promissory Note that ask are you a felony for any type of crime other than for fraud. Nor did I receive counseling regarding a loan or my eligibility for a loan and anyone could have done an electronic signature. However Fed loan states you may qualify if you had a physical condition, medical condition, legal status, legal condition or a CRIMINAL RECORD that would legally bar employment in your field of study at the time your school certified or originated your loan. How was I supposed to know this information? They asked about fraud, then they should have asked about other criminal records. According to XXXX and XXXX, XXXX is where I now reside. Both states have set rules that prevent one from gaining desirable employment in the XXXX XXXX and to provide a XXXX business for XXXX XXXX XXXX. However ; my criminal record has become an obstacle. I studied XXXX XXXX so that I would have essential XXXX skills and knowledge to become an XXXX and to work with XXXX. I am not able to get ahead in life and to have been to school and still not able to conquer my dream job is quite depressing and embarrassing. I would like to have these loans removed off my credit immediately. Extortion is illegal and again, I think that the school should have questioned or counseled me before signing up for a program that I cant benefit from. I wish I would have known going to school wouldn't benefit me because my criminal record prevents me from gaining employment and becoming an entrepreneur. I have attached documents for you to review.
Company Response:
State: FL
Zip: 33647
Submitted Via: Web
Date Sent: 2020-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Since XXXX I have been attempting to qualify for Public Service Loan Forgiveness. For the past two years I have been trying to get an accurate payment account of all payments made since XXXX in order to figure out if I qualify at this point. Since being switched to FedLoan Servicing, I have no record of any of my payments from before XXXX and when I speak to their representatives they inform me that my payments have been under review since XX/XX/XXXX, which seems extremely excessive. How can they not have records of this after I have been with them so many years? I have reached out to my senator and received the same information from Fedloans, only my payments since XXXX. I was also forced into deferments when switching payment plans and servicers which has further delayed me in my attempts at Public Service Loan Forgiveness despite XXXX years of service. Through those deferments, interest was calculated but any payments made would not have counted toward my Public Service Loan Forgiveness. I would like to request a Payment Count Letter of all payment made on my loan since XXXX. If the government is to contract out to these companies, these companies must be held accountable for the records and efficient processing of student information as I am not alone in this.
Company Response:
State: NC
Zip: 28273
Submitted Via: Web
Date Sent: 2020-01-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-10
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I had previously opened a complaint about this with Complaint ID : XXXX, however it has still never been fully resolved. I consolidated my federal student loans in summer of XXXX and was originally with XXXX XXXX using Income base repayment. My loan payments then switched to XXXX with IBR and now my loans are with FedLoan Servicing with IBR as of XXXX. I am trying to get a correct count on the payments that are eligible towards the Public Service Loan Forgiveness. I have submitted paperwork for the time I was employed from XXXX, all of which are eligible for PSLF. However, FedLoans is not counting all of the prior payments under XXXX or XXXX XXXX. I need help in having FedLoans acknowledge my prior payments as PSLF eligible. I have records of my payments with XXXX. However, I did not print out hardcopies or save files of my payments from XXXX and now I can no longer access their website. Per Fedloans, they are note accepting any of my payments from XX/XX/XXXX - XX/XX/XXXX and XX/XX/XXXX, due to their interpretation of the payments being " not timely. '' Per their response, a payment must be received no earlier than 30 days prior to the due date and no later than 15 days after the due date in order to qualify for the PSLF program. However, during this time, the payment due was {$0.00}. Therefore, I should receive credit for these months of payment. I would like to obtain a month by month account of what was due and what was paid, in order to understand fully how FedLoans is calculating my payments counting towards PSLF. Any and all help would be greatly appreciated. Thank you.
Company Response:
State: NC
Zip: 27517
Submitted Via: Web
Date Sent: 2020-01-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A