Date Received: 2020-01-10
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My student loans were all consolidated and transferred to the United States Department of Education. All student loans are current and in good standing. However, PHEAA is reporting numerous accounts in my name as collection/charge off. I have contacted PHEAA numerous times in an attempt to have them correct and remove these items from my report, all to no avail. Furthermore, I have disputed these items on the credit reports associated with each of the three major bureaus ( XXXX, XXXX, and XXXX ), and they refuse to delete the item because PHEAA responds to the dispute by stating that the loans are verified and accurate.
Company Response:
State: NJ
Zip: 07712
Submitted Via: Web
Date Sent: 2020-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-10
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My student loans were all consolidated and transferred to the United States Department of Education. All student loans are current and in good standing. However, FEDLOAN is reporting numerous accounts in my name as 120 days late. I have contacted FEDLOAN numerous times in an attempt to have them correct and remove these items from my report, all to no avail. Furthermore, I have disputed these items on the credit reports associated with each of the three major bureaus ( XXXX, XXXX, and XXXX ), and they refuse to delete the item because FEDLOAN responds to the dispute by stating that the loans are verified and accurate.
Company Response:
State: NJ
Zip: 07712
Submitted Via: Web
Date Sent: 2020-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-09
Issue: Getting a loan
Subissue: Fraudulent loan
Consumer Complaint: I consigned for two student loans for my ex-fianc and Ive been making the payments. These loans are being serviced by American Education Services ( AES ). Below are details about the loans : -Promissory Note 1 : Executed on XX/XX/XXXX for academic period XXXX. The original amount was $ XXXX and the amount was changed to $ XXXX and the date was changed to XX/XX/XXXX. The initial for these changes is not in my handwriting. -Promissory Note 2 : Executed XX/XX/XXXX for academic period XXXX in the amount of {$32000.00}. It was increased from $ XXXX to {$32000.00}, but this initial for this change does not appear to be my handwriting. In XX/XX/XXXX after examining the promissory notes again, I confirmed my suspicions that the amount of the loan had been increased and the initial was not mine and it appears to be that of the borrower. Subsequently, I filed fraud complaint with AES. AES never informed me that they receive the fraud package, but when I checked online, no payment was due. On XXXX XXXX, I called AES several times during the course of the investigation to make sure no payments were due and they informed me that ( i ) servicing had been suspended during the investigation and a credit bypass had been placed on the account and ( ii ) at the conclusion of the investigation, I would be informed of the results and when payments would be due, if any. On XX/XX/XXXX, I received a call from a collection agency informing me that the loans were 90-day past due. At which time, I called AES and was informed that the lender had denied the fraud allegation and that servicing had resumed on XX/XX/XXXX and that I would be informed of when the next payment was due. They were unable to tell me why it was denied and how to appeal it. I was told that I would receive a letter of the findings of the investigation in the mail. On XX/XX/XXXX, AES reported the account 90-day delinquency. When I spoke to AES on XX/XX/XXXX, I was never informed about when the payment was due or that payment had to be paid before XXXX XXXX to avoid negative credit reporting. On XX/XX/XXXX I called AES again and spoke with XXXX and he was very concerned with the sequence of events. He said that I should have been notified of the conclusion of the case and given an opportunity to repay. He said he was going to request that the negative reporting be removed. on XX/XX/XXXX, I called AES again and was informed that on XX/XX/XXXX a letter was erroneously sent to the XXXX, the primary borrower, about the result of the fraud investigation and on XX/XX/XXXX a letter was sent to me re : the fraud denial. I informed the agent that I had not received anything in the mail regarding the fraud allegation. While I was on the phone with the representative, I checked my paperless inbox and a letter had been posted on XX/XX/XXXX entitled Loan Information for : XXXX XXXX with a very cryptic message stating : This letter is in response to the to the Identity Theft/Fraud allegation. The Guarantor of the above-referenced loans disapproved the allegation based upon review of documentation. The letter did not provide the specific reason for the denial, and despite me opting not to receive electronic communication, I never received this letter via mail. On XX/XX/XXXX, AES received my consumer report dispute. I was informed of this when I called on XX/XX/XXXX. On XX/XX/XXXX, I called AES again and spoke with XXXX ( Employee id # XXXX ). He discussed the matter with XXXX, the person I spoke with on XXXX. On XX/XX/XXXX, XXXX called me back to let me know that XXXX was not in the office today and he would give me a call back on XXXX. On XX/XX/XXXX, XXXX called me back again after speaking with XXXX and they recommended I contact the Fraud Department who would be able to address the fraud appeal and the credit issue since they were the impetus. He transferred me to their inbox where I left my name and number. The voicemail stated that they would return my call within 24-48 hours. As of XX/XX/XXXX, my call still has not been returned. On XX/XX/XXXX, I called AES again. I spoke with XXXX ( employee id # XXXX ) I was informed that AES had determined that the 90-day delinquency that had been reported was correct. However, she was not able to tell me how to appeal the decision. After confirming that the Fraud Department still checks their mailbox, she transferred me to the mailbox again where I left another message. After realizing my communication with AES has been futile, I filed a complaint with the CFPB ( Case # XXXX ). As of XX/XX/XXXX, the Fraud Department has not returned my phone call from yesterday, and I still have not received any information about why my fraud claim was denied or how to appeal the decision. On XX/XX/XXXX, AES finally posted a response via CFBP portal. In the letter they denied the fraud claim and told me I could send an appeal letter to them and upon review, they would forward it to XXXX for further review. In the alternative, they told me I could contact XXXX directly at XXXX to dispute the decision. From XX/XX/XXXX through XX/XX/XXXX, I called XXXX and left several messages. I have still have not received a call back from XXXX. On XX/XX/XXXX, I submitted an Appeal to AES directly as indicated in their XX/XX/XXXX letter. I asked for a response within 30 days. On XX/XX/XXXX I called AES to follow-up on the status the Appeal. I spoke with Employee # XXXX. She informed me : ( i ) they received the Appeal on XX/XX/XXXX, ( ii ) there was no notation on the Appeal and it was just sitting in my file, ( ii ) they received it and failed to forward it to a department, ( iv ) there was no matter procedure as to where it should be submitted and ( v ) there are special request codes that are required to be inputted but no special request code was imputed for this appeal and ( vi ) she was going to submit it through the Fraud Department. On XX/XX/XXXX, I received a call from AES on an unrelated matter. I spoke with XXXX ( Employee id # XXXX ) and asked her to check to on the status of the Appeal. She told me that my account was notated on XX/XX/XXXX that if I called back to inquire about the Appeal to tell me to call XXXX at XXXX. To this day, I have never received a response from AES or XXXX. AES failed to forward my Appeal to XXXX as they said they would do in their XX/XX/XXXX letter.
Company Response:
State: NC
Zip: 28205
Submitted Via: Web
Date Sent: 2020-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-09
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Approximately XXXXI received this loan through XXXX XXXX back and returned it. Over the years I went to school and didn't realize this was a loan that was added into my other loans that I returned. I never went to the school. I filled for bankruptcy in hopes all my bills along with " it '' would go away shortly after bankruptcy was settled AES began contacting me again, Now attempting to purchase a home I was advised there was nothing I could do and to just pay it as I did. Now I am being told that this company XXXX XXXX XXXX has had several law suites. I have called and received no help or feedback. and I am looking to be relived of this debt I never used or went to school for. I can prove I never went to the school associated with this loan and attended school where I received financial aid over four years later. HELP
Company Response:
State: NY
Zip: 11422
Submitted Via: Web
Date Sent: 2020-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-09
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I started with XXXX, but my loans were then purchased by MyFedloan. I am on an Income-Driven Repayment Plan. I am a XXXX and wanted to update how many qualifying payments I've made toward the 120 needed for loan forgiveness. My income was so low one year that my payment calculated to {$0.00} per month. For 12 months the balance due was {$0.00}. The companies servicing my loans won't count these 12 months of payments as qualifying payments even though I was enrolled in an Income-Driven Repayment Plan and XXXX at a qualifying government institution. It is my understanding that even {$0.00} monthly payments are supposed to qualify as payments toward the 120 required for forgiveness.
Company Response:
State: AP
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-01-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-08
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: XXXX was shut down & all my classes I took meant nothing. They were shut down by the Govt & forced to pay back why do I still owe?
Company Response:
State: OH
Zip: 44512
Submitted Via: Web
Date Sent: 2020-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-08
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: OnXX/XX/2019 I became aware that FedLoan Servicing ( MyFedLoan ) stopped auto drafting for two of my student loans without notification and without my consent. The bank account which these loans are auto drafting from has more than enough funds to supplement the auto-draft, so any none sufficient funds is not the issue. Additionally it seems MyFedLoan drafted my account on XX/XX/19, but did not actually apply it to the loan as it's still due for the same date and is building up interesting in the mean time. It's been over two weeks since my initial inquiry with MyFedLoan and they have not provided me with any additional details or response.
Company Response:
State: OH
Zip: 43229
Submitted Via: Web
Date Sent: 2020-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-08
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have multiple loans with AES and have a near perfect payment history with them. But in XX/XX/2019, I was out of the country and unknowingly missed a payment for which they reported me 30 days delinquent. The AESobile and online portal for paying loans is very tough to use and confusing to pay what is owed and also see what is timely versus what is late. Even XXXX reps will say it's confusing. This issue caused me to not apply payment properly to the right loan and pay the right amount. Hence I was short and they marked the loan late as I didn't pay until I returned in end of XXXX. I've tried to reach multiple people and get this remediated but noone is working with me. This is a huge issue and one payment is causing grief and credit score issues. Their platform for payment is completely misleading, and I'm suffering as a result of the confusion it caused. Furthermore I inquired immediately about if I can get a backdated forbearance around when this happened and they said it was not available. Multiple reasons why they should really remove my XXXX late mark
Company Response:
State: NJ
Zip: 08902
Submitted Via: Web
Date Sent: 2020-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-07
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: The beginning amount of the loan was {$34000.00} and in the spring of XXXX it was transferred to AES and at that time the loan had increased to {$41000.00} due to interest on deferments ( I guess ). For the next 5 years we paid back {$14000.00} ( and {$620.00} in late fees ) and our loan has since WENT UP to {$46000.00}. So over 5 years we paid approx. {$14000.00} and the loan BALANCE went UP by {$4000.00}. In XXXX alone we paid {$3700.00} and our loan did NOT decrease by even one cent. In addition our payments have increased from {$260.00} ( in XXXX ) to {$300.00} ( in XXXX ) to {$530.00} ( in XXXX ) When I contacted them about it they said " The loan increase is related to the type of loan you have, that when you get closer to paying it off, the payment increases '' when I replied that can't be true because our loan balance has went from {$41000.00} to {$46000.00} even after paying {$14000.00} she said well I will put you through to our loan officer dept. and then I was on hold for 12 minutes and then they just hung up.
Company Response:
State: MO
Zip: 650XX
Submitted Via: Web
Date Sent: 2020-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-07
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: While speaking to a FedLoan customer service agent ( XXXX XXXX XXXX ) I experienced several troubling issues. 1. The hold-time to speak to a customer representative took over 35 minutes. This was the amount of time I had to wait just to SPEAK to someone about my account. After this very long initial hold time, the call took about another 30 minutes to tease-out information discrepancies I received from previous agents about the Public Service Student Loan Forgiveness program. 2. The agent ( XXXX XXXX XXXX ) kept using ambiguous language while referring to qualification requirements about the student loan forgiveness program and WOULD NOT clarify when asked. She kept saying " we RECOMMEND that you submit the employment form annually so we can see your progress towards the loan. '' Student loan forgiveness program eligibility criteria are binary concepts. Criteria is either required or not required to advance in the payment forgiveness program so it goes beyond rational thinking why she would then say " its basically a play on words at this point. '' This whole call felt predatory at best and fraudulent at face-value. Not only did the agent refuse to clarify any language but was laughing and chuckling when I kept asking for clarification on enrollment eligibility that should not be made to sounds so ambiguous.
Company Response:
State: GA
Zip: 30341
Submitted Via: Web
Date Sent: 2020-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A