Date Received: 2020-01-07
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been enrolled in PSLF since I graduated XXXX school in XX/XX/XXXX. I believe I was officially enrolled as of XX/XX/XXXX. I was initially with XXXX XXXX, then XXXX and now Fed Loans since XXXX. I have been having issues with my number of loan payments being reported inaccurately. I have not missed a single payment since I enrolled in PSLF. In fact I overpaid by accident about 2 yrs ago and it put me in " Paid Ahead '' status. I still continued to make monthly payments even though it said I owed XXXX dollars. I asked fed loans to do a manual count in XX/XX/XXXX. They responded back to me in XX/XX/XXXX stating that they corrected my counts but did not provide details of what exactly they corrected. They told me that they were going to provide me an excel file that shows all the payments that were counted but I still have not received that. They also sent me a letter in XX/XX/XXXX that showed how many payments were counted from each of the employers for whom I turned in the employment certification for. I did my 2 year fellowship at XXXX ( XXXX XXXX. XXXX XXXX ) at XXXX XXXX. The letter dated XX/XX/XXXX shows that ZERO payments are counted from when I was at XXXX XXXX, even though I turned in my employment certification. I asked Fed Loans to correct this but have not heard back from them still. I had initially used GL Advisors to help me enroll in PSLF in XXXX. I learned from Fed loans that they did not turn in all the paperwork for all my loans at the same time. So I understand that the starting date of my loans might be off by few months, however I think they just completely missed 2 yrs worth of payments when i was in fellowship XX/XX/XXXX-XX/XX/XXXX, or else maybe when I was in paid ahead status, they did not count those payments, I am not sure. It has been extremely frustrating dealing with Fed Loans trying to get an accurate loan payment count. The last employment certification I turned in was in XX/XX/XXXX for my current employer.
Company Response:
State: NY
Zip: 11801
Submitted Via: Web
Date Sent: 2020-01-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-06
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I was in a 6 month deferment on my student loans, and halfway through the deferment, I started to see late payments being reported on my credit. I worked with FedLoans for 1 year to try and get this corrected, and they would not correct it. They denied that my deferment was effective even though I paperwork to prove that it was. I was granted an economic hardship deferment covering the period in which I was supposed to be paying, according to them. Eventually, even though they admitted I was in deferment, they won't correct my missing payment information. So basically, they were supposed to have me in deferment but on accident did, then they corrected it and made it effective retro-actively.
Company Response:
State: CA
Zip: 94596
Submitted Via: Web
Date Sent: 2020-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-06
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This complaint is in regards to Fed Loan Servicing. I currently have 21 different accounts reporting on my credit report for all three bureaus. The accounts are listed a late payment in XX/XX/XXXX and XX/XX/XXXX. The loan payment was not late, but in deferment during this time. I have contacted Fed loan to request that they update my credit reporting on several occasions. Once in XX/XX/XXXX,XX/XX/XXXX and XX/XX/XXXX. I have asked them to update my credit report to show that I was in forebearance during this time. Please see below : Sec. 463 ( c ) ( 4 ) ( A ) of the HEA states that an institution " shall disclose promptly to such credit bureau organization any changes to the information previously disclosed ''. This is adversely affected my credit as there was no payment due during XX/XX/XXXX and XX/XX/XXXX XXXX
Company Response:
State: NJ
Zip: 07042
Submitted Via: Web
Date Sent: 2020-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-06
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response:
State: CA
Zip: 90044
Submitted Via: Web
Date Sent: 2020-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-05
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My loans went from the Educational Department to XXXX XXXX, and when I applied for PSLF to FedLoan Servicer. I had to start over again as my repayment plan was not that one that was excepted. How did they not catch that? So, at almost {$400.00} a month I decided not to go back on the income based plan. I found out about the the Temporary Expanded PSLF, and even though FedLoan Servicing actually holds my student loans, I was notified that their records show that ; " Our records show that you have not submitted a PSLF application to date ''. I am just one guy that has worked for the XXXX XXXX XXXX for a little over 10 years. I can make it though. However, is this shady practice of how the ED works effecting our educators and public service providers as well?
Company Response:
State: TX
Zip: 78704
Submitted Via: Web
Date Sent: 2020-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-05
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: I am currently in negotiations with XXXX XXXX who owns the loan that AES is servicing. I have also told the company ( AES ) numerous times to send all communications through my attorney in writing along with his contact information. They continue to email me with attempts to collect the debt and report negative information on my credit report. They are jeopardizing these negotiations between the owner of the debt, myself, and my attorney.
Company Response:
State: NE
Zip: 69101
Submitted Via: Web
Date Sent: 2020-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-05
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: My student loans have late payments back from XX/XX/XXXX-XX/XX/XXXX. During this time I was in forbearance, and then I was XXXX XXXX military. My account shouldnt have any late payments. And as of XXXX my student loans were paid in full due to the XXXX XXXX XXXX due to being XXXX XXXX with the Dept of Veteran Affairs. Some accounts have over 33 missed payments on it, and in total theres over 100 missed payments being reported, essentially destroying my credit score. I am unable to receive credit due to the incorrect reporting of the Fed student loan service.
Company Response:
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2020-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-05
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I am enrolled in the public student loan forgiveness program. I have submitted my employer certification form regularly and qualify. I have also been in a qualifying plan with income based repayment. This is through " Myfedloan. '' The number of qualifying payments fluctuates seemingly at random. I asked for a review of this in XX/XX/XXXX and was told that I would receive a phone call and e-mail about progress. I had received no communication so I called again XX/XX/XXXX. Then I was told it may take six months. In XXXX I received a letter ( which I have attached ) that showed updated payment amount. However, these have once again begun to fluctuate. As an example for 1 loan : XX/XX/XXXX - 32 qualifying payments ( this is the first loan listed on the XXXX bill that is attached ) This number was quite low. And prompted the original phone call in XXXX. XX/XX/XXXX - 78 qualifying payments, letter attached. XX/XX/XXXX - Bill confirms all of these amounts, bill attached XX/XX/XXXX - Multiple loans change amount of qualifying payments ( majority go down, meaning I lost payments ). XX/XX/XXXX - Several loans lose more payments. My employee certification form was once again sent and accepted. I called again on XX/XX/XXXX. They tell me that my file is still in review. Can you imagine making a XXXX dollar monthly payment and after multiple months they take 10 payments away? If this was a car and you went to the dealership and they told you the last XXXX dollars didn't count, what would the legal system do? There is no point person for my case. They will not give me a possible end date, merely saying they are " working on it. '' They will not call or email updates though they always say they will. They will not give me any of the paper work they are reviewing to make these determinations. I speak with someone different each time I call. I am getting closer to what should be an end date for forgiveness and in reality there is no end in site as they can simply erase multiple payments for no clear reason. Along with this, I am stuck with my ridiculous interest rate of 7.3 % on average as you can not refinance and stay in the PSLF program. Biggest scam ever. I can not plan for my future as I have no confidence this program is going to actually work, yet I feel stuck as I am so far in at this point that refinancing would result in dramatic financial hardship. Please help me make them accountable!
Company Response:
State: NY
Zip: 14450
Submitted Via: Web
Date Sent: 2020-01-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-03
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XXXX I requested Fed Loan Servicing ( myfedloan.org/XXXX ), that 5 of my 6 loans be merged into two consolidation loans, shown as one on my credit bureau, leaving loan 2 of 6, untouched, unconsolidated, with a balance of roughly $ 3k AND AN INTEREST RATE OF 4.5 %, alone, by itself. This all went exactly as I requested. However, In XXXX, I asked that this loan # 2, WITH SAID INTEREST RATE OF 4.5 %, be merged into the now loan # 7, of a balance of {$5900.00}, WITH AN INTEREST RATE OF 3.5 %, FOR THE OBVIOUS REASON THAT THIS WOULD BRING DOWN THE OVERALL 4.5 % RATE OF the $ XXXX from loan # 2, especially since the newly resulting interest, when merging the two loans, takes into account what % of the balance at 3.5 % represents the $ XXXX, against the 4.5 % balance of the $ XXXX, meaning, it's not just add XXXX and XXXX and divided by two, nonono, it is supposed to be, something close to 3.5+3.5+4.5, divided by 3, since $ XXXX at 4.5 % represents .33 % of the new total of $ XXXX balance that loan 7 would be at the end. He said that I didn't need to fill out a new consolidation loan, but rather, just request that loan 2 be " ADDED ''. I asked him to please help me fill out the form. I insisted to please make sure that ... and repeated my aforementioned request, including why I was doing it, and the expected outcome. Instead, I end up with a " loan 9 ''!!!! And SURPRISE, SURPRISE!!!!! A 6.625 % INTEREST RATE!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Today I spoke to their Consolidation Team, at around XXXX, and when she said she submitted a request, she SURPRISE, SURPRISE!!!!!!!!!!!! She only stated on this supposed request submittal, that I want loan 9 to be merged with loan 7. BUT NO MENTION OF THE WHOLE INTEREST RATE FIX FROM 4.5, NOT 6.25, ***BEFORE*** THEY GO MERGING, ****AND INCREASING**** MY LOAN 7 's 3.5 % INTEREST RATE TO THE 6.25 % +3.5 % /AVERAGE, WHICH ALSO TAKES INTO ACCOUNT WHAT BALANCE OF EACH LOAN REPRESENTS IN RELATION TO THE NEW LOAN. Can you please ensure that they fix my now loan # 9, to the 4.5 it used to be, before merging it's $ XXXX balance at the wrongful 6.25 % they made it be, into my loan 7 that has a 3.5 % on $ XXXX? What they are trying to do is up the interest on my 3.5 %, which is the same strategy of why they conveniently created a whole new loan 9, to up my interest from its 4.5 to the 6.25, definitely not what I requested!!!!!!! This is not the only trouble I've had with FedLoan Servicing. All these years, I've asked them repeatedly and emphatically, that whatever they help me to request, when asking to not have to make payments yet, NOT AFFECT THE 20 YEAR FORGIVENESS PROGRAM. Finally, back in 2019, I asked them to provide me IN WRITTING, how many months have counted towards this forgiveness. They reluctantly finally provided it to me, and WHAT DO YOU KNOW!!!!!! OF ****ALLLLLL**** OF THESE YEARS, THEY HAVE THE ODASITY TO TELL ME THAT ONLY 15 OR 18 MONTHS, CANT REMEMBER WHICH THE LETTER SAID, HAVE COUNTED TOWARDS THE FORGIVENESS PERIOD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THAT AMOUNTS TO YEARS OF UNFORGIVABLE INTEREST! MY LOAN DEBT IS NOW $ XXXX, FROM $ XXXX IT USED TO BE WHEN I STARTED, WITH NO HOPE OF FORGIVNESS WITHOUT STARTING OVER. THIS IS HOW I ENDED UP DECIDING TO JUST MERGE ALL THE LOANS IN THE STRATEGIC WAY THAT I ASKED. AND THEY ARE STILL TRYING TO MESS IT UP EVEN THOUGH I AM BEING ******VERY VERY VERY CLEAR**** IN EVERY SINGLE CONVERSATION I HAVE HAD THROUGHOUT THE LIFE OF THIS HORRIBLE BUSINESS RELATIONSHIP. AS IT IS, XXXX UNIVERSITY XXXX**FALSELY/MISREPRESENTED***** THAT XXXX GRADUATES MAKE MORE ON AVERAGE, THAN GRADUATES FROM OTHER SCHOOLS, THEREFORE CHARGING OVER {$500.00} PER COLLEGE CREDIT, VERSUS XXXX UNIVERSITY XXXX JUST A MILE DOWN THE ROAD, WHO CHARGED AT THE TIME, AROUND {$350.00} PER CREDIT. HEREIN I'D LIKE TO ALSO REQUEST THAT MY STUDENT LOAN BE TOTALLY FORGIVEN BASED ON THIS. My telephone number is XXXX.
Company Response:
State: NC
Zip: 28273
Submitted Via: Web
Date Sent: 2020-01-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-01-03
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: Fedloan Servicing 's website is what could only be considered intentionally confusing, I dont know how someone could design a website this poorly. All I want to do is determine what loan repayment plan I am on so that I can plan my repayment. I have been logged in to my account with them for over an hour clicking around trying to find a page with the above information. This should be the first thing that appears under account summary.
Company Response:
State: RI
Zip: 029XX
Submitted Via: Web
Date Sent: 2020-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A