Date Received: 2020-04-18
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I previously submitted a complaint with the CFPB ( No. XXXX ) regarding myfedloan.org failing to give me all of my qualifying payments toward the public service loan forgiveness program. After submitting the complaint, myfedloan corrected the majority of my payments. While I should be eligible for forgiveness in XXXX of XXXX, they said XXXX. I stopped fighting at the time because I was so tired of dealing with them. Now they have changed the eligible payoff date to XX/XX/XXXX, which is absolutely wrong. I have not missed a single payment since they previously said XXXX of XXXX, so it's impossible that it would have gotten later. I have asked them to fix this and to also credit me with the payments they had already failed to credit to show an eligibility date of XX/XX/XXXX. However, they responded that they looked at it and made a determination, but that still shows XXXX of XXXX, which is eight months after I will have made the 120 qualifying payments. I am attaching printouts of the payments I have made on this loan since XXXX of XXXX ( in two attachments- one from before myfedloan took over serviving, and one PDF since they took over servicing my loans ), proving that XXXX of XXXX is when I am eligible for forgiveness for making the XXXX payments while working for the State of Tennessee ( I have had the same job the entire time ). I am also attaching two PDF 's showing the myfedloan.org loan details reflecting incorrect forgiveness eligibility dates of XX/XX/XXXX. I have always been enrolled in automatic withdrawal payments, have never missed a payment, and I have re-certified my income every single year in the income based repayment plan. I have met every obligation and myfedloan is trying to rob me of qualifying payments. Thank you so very much for your help, I appreciate it so very much!
Company Response:
State: TN
Zip: 37075
Submitted Via: Web
Date Sent: 2020-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-18
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I have filed for a discharge of my loans and Fedloan keeps adding interest to my account, while it is in dispute and has been for over two years. XXXX XXXX has been refusing to review loan discharges from from fraudulent schools, such as XXXX XXXX, which I attended. My loans are in deferment, but the interest is adding up @ over {$800.00} per month and being reported to the credit agencies. This is unacceptable and needs to be remedied. Sincerely, XXXX XXXX
Company Response:
State: OH
Zip: 446XX
Submitted Via: Web
Date Sent: 2020-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-17
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I have a loan with XXXX ( 07 NATIONAL COLLEGIATE TRUST ). I have always made my payments on time. For some reason I realised that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX, XXXX and XXXX and XXXX ( 07 NATIONAL COLLEGIATE TRUST ) with no successful resolution. XXXX, XXXX and XXXX only reporting me late. There was definitely an error on their part.
Company Response:
State: GA
Zip: 30017
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-16
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I have {$100000.00} in student loans. A HUGE portion of that balance is due to interest. Once I graduated college back in 2002, I could not find a job right away so I was instructed to just use my forbearance for the loan. So then I decided to get my XXXX to further my education in hope 's of getting a better job but XXXX University is not as credible as they said they were which is another crime. When I finished my XXXX, I still was not able to find a job where I could afford life and school loan payments. So I was instructed to just use my forbearance and when that ran out, my deferment since I could not afford the payments. This has been going on for the last 10 years. I have literally called every year to see if there was a program or way I could afford monthly payments and loan representatives continued to say no and that if I could not afford the payments then I needed to just defer or use a forbearance. Fast forward 10 years, I am married and have XXXX kids and I XXXX XXXX XXXX mom. Now that I'm married, I'm worst off than I was when I was single because I have to include his salary. With his salary I would have to pay $ 500+ on any type of repayment plan which is extremely unrealistic for a family of XXXX. Not to mention all of our other bills. I took out the loans and I am responsible for the initial loans but for the service provider to instruct me to use forbearance and deferment for all these years instead of helping me find a program like the income driven or income contingent could have saved me at least {$40000.00} of interest that I am responsible for paying. I plan on sacrificing and working in public service field but I still need to find a repayment plan that I can afford to make the 120 qualifying payments.
Company Response:
State: GA
Zip: 30518
Submitted Via: Web
Date Sent: 2020-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-16
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I have two complaints/issues ( 1 ) I am currently enrolled in the public service loan forgiveness program. I submitted an application in XX/XX/XXXX to convert from an income-based repayment plan to the PAYE plan. In order to do so, there is always a 30 day billing cycle where the individual is flipped into a standard repayment plan, and most people elect to go into reduced payment forbearance for that one billing cycle ( followed by moving into the new repayment plan ). I received documentation that a decision would be coming in early XXXX, but this was delayed for unclear reasons such that my reduce payment forbearance took place in XXXX. However, I have received no payment recalculation for PAYE. The reason this matters related back to the COVID-19 related forbearance dictated by the CARES act which points out that these months of suspended payments/administrative forbearance will count toward PSLF. The Fedloan website notes that if one was in a qualifying repayment plan prior to the Pandemic ( my XXXX and XXXX bills were still my normal IBR payment ), then all payment periods during this pandemic will count as forgiven. However, because I was in the process of switching payment plans, no one has given me a straight answer as to what to do about this. I have called 3 different times to inquire about this and have gotten 3 different answers every time. ( 2 ) My second and larger issue relates back to my qualification for PSLF. I originated my loans in XXXX and had planned to enter into PSLF from the beginning ( always working at non-profits ). I filled out and returned my first employer certification form in early XXXX. I had direct and indirect federal loans at the time, as well as a Perkins loan. After calling and discussing several times with a variety of customer service representatives, I was advised that my Perkins loan would not be forgiven and received several emails advertising and recommending a Federal Direct Consolidation Loan to combine all the loans for " one easy payment ''. I was specifically told on several occasions that a Perkins loan could be folded in with the other loans and could be subsequently forgiven as well with no impact on my prior payments that counted. I called and spoke with multiple customer service representatives, and at the time my loans were held through XXXX XXXX. Based on this, I proceeded with the Federal Direct Consolidation Loan Application. I even received an email in XX/XX/XXXX stating " Dear XXXX, It's been brought to our attention that you recently applied for a consolidation loan. We wanted to make you aware that by consolidating you may lose some or all of the benefits on your XXXX XXXX-serviced federal loan ( s ). The benefits you could lose may include : * Potential on-time payment benefits * Grace status termination * Decreased forbearance time * Rate discounts If you'd like to keep the borrower benefits with your XXXX XXXX-serviced federal loan ( s ), please call us immediately at ( XXXX ) XXXX. We're here to help you Monday Friday XXXX XXXX. to XXXX XXXX ET. '' There was never any mention of losing PSLF qualifying repayments. I called on SEVERAL occasions to ensure that my nothing would happen in terms of my PSLF eligibility and was told there would be no change to this. The loan was consolidated on XX/XX/XXXX, and then moved to FedLoan servicing shortly thereafter. I had previously submitted employer certification forms and had somwhere between 24-36 qualifying payments at the time. I submitted another employer certification form in XXXX, only to find that all my prior payments had been wiped out with the consolidation. Had I been aware of this, I certainly NEVER would have consolidated as it simply made no sense to do so. As a result, I had to start over in XX/XX/XXXX, wiping out payments made since XX/XX/XXXX when my loans originated. In retrospect, I understand the principle in terms of why consolidation would " start you over '' in terms of payments, but at the time I was given the opposite information on several occasions. I was alerted to the potential lost benefits above but nothing about PSLF even after specifically asking. I was given faulty information in the same way that other individuals were told that other repayment plans outside of income-driven repayment would count toward PSLF.
Company Response:
State: IL
Zip: 60630
Submitted Via: Web
Date Sent: 2020-04-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-16
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Fed Loan services continue to furnish late payments multiple times on the loans. The account was updated on XXXX and XXXX however, not XXXX. Requesting an update in payment history. This negative reporting continues to compromise credit scores.
Company Response:
State: PA
Zip: 17110
Submitted Via: Web
Date Sent: 2020-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-16
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: That wasnt me that took the loan out nor attended that school so how was it proven it was me
Company Response:
State: IN
Zip: 46514
Submitted Via: Web
Date Sent: 2020-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-15
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I consolidated my XXXX XXXX loans in XX/XX/2011. The total number of eligible payments is incorrect. I should be close to 120 eligible payments, but they have me listed at less than that. The loans were serviced through XXXX XXXX and XXXX XXXX and are now with FedLoans.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2020-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-14
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: American Education Services claims it is exempt from the CARES Act that mandates all Federal Student Loans must be put in automatic no-interest forbearance due to the COVID-19 crisis. They are claiming that the CARES Act applies only to loans held by the ED ( Department of Education ), and not by lenders such as themselves. They claim that I do not have Federal Student Loans with American Education Services that fall under the CARES Act. I, in fact, do have Federal Student Loans. These are not private loans. I got them when I was in school in XXXX, and my Federal Student Loans were serviced by XXXX. In XXXX, American Education Services purchased my loans from XXXX, without any input nor approval from me. When I log in to American Education Services, and look at my loans, I have two loans : One XXXX Loan, and one XXXX Loan. I am requesting that American Education Services comply with the instructions mandated in the Federal CARES Act, and place my loans in ZERO-INTEREST Hardship Forbearance, as required by the Federal Government in the CARES Act.
Company Response:
State: AZ
Zip: 86326
Submitted Via: Web
Date Sent: 2020-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-14
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Recently, all of my remaining student loans went into FORBEARANCE, which I did NOT request. I am totally aware this is due to the current COVID-19 situation, and I appreciate that this is helping those who are struggling ; however, I am actually quite fortunate right now *knocks on wood* and would much rather continue to pay. The 0 % interest rate is great though ; I am certainly not complaining about that. I contacted MyFedLoan, and they said they would fix it, but that has not happened. 1. I certainly do NOT want FORBEARANCE mentioned on any of my credit reports ; being my FICO score is 830+, it would make me look risky as if I could not afford my {$200.00} ish payment, which is not a problem for me whatsoever. 2. The loans without forbearance with regular on-time payments are scheduled to be paid in-full by me at or about the end of XXXX, and with FORBEARANCE this will either extend them into XXXX or make a lump-sum due neither of which I really desire. Background information : I am nine ( 9 ) years into re-payment having never been late and never missed a payment. I actually have enough to pay all 5 of the loans off in-full, but I would rather keep paying as I was paying before COVID-19. I DO want to keep the 0 % though.
Company Response:
State: SC
Zip: 29169
Submitted Via: Web
Date Sent: 2020-04-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A