Date Received: 2021-02-01
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: PHEAA wants me to make payments on a student loan that is not mine. For the last five years I have been asking them for a copy of a Promissory Note that I would have signed and as of date, they still have not sent me a copy. I have called and spoke to XXXX XXXX about two weeks ago explaining this again. I made payments on these loans in XXXX thinking that these were loans associated with students loans I have with another Servicer. I stopped making those payments when XXXX contacted me asking for my Social Security Number and DOB. I have asked PHEAA several times over the years to provide me with a copy of a signed Promissory Note and as of date, I still have not received any. Back in XXXX, I contacted all three Credit Bureaus and had them remove PHEAA from my credit reports, which they did. It wasn't until around XXXX or XXXX, that they started garnishing my Income taxes. I contacted the Department of Education and was told that PHEAA contacted them to get my personal identifying information, which they gave. I explained to the Department of Education that those loans do not belong to me, but by that time my information had already been compromised. I want this company to release me from this debt that I do not owe and to be permanently removed from all three of my credit reports. It is not fair for me to pay off someone else 's debt.
Company Response:
State: GA
Zip: 30052
Submitted Via: Web
Date Sent: 2021-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-31
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: FedLoan Servicing has continuously misapplied payments exceeding the minimum balance due in violation of my standing instructions approved by FedLoan Servicing in XXXX of XXXX, and reapproved in XXXX of XXXX. On XX/XX/XXXX, FedLoan servicing re-approved* standing instructions regarding how to apply payments made in excess of the minimum balance due. [ *These instructions had been previously approved on XX/XX/XXXX. I had to resubmit these instructions on XX/XX/XXXX after research into my account showed me that 28 payments ( totaling {$4600.00} ) had been misapplied, specifically allocating {$2800.00} of said payments incorrectly and in violation of these instructions. This was retroactively corrected after various attempts at contacting them ; though I was ultimately charged more because of their negligence, I opted to move forward following the correction, and re-approval of my standing instructions ; this complaint is not about that situation, though the context is helpful. ] On XX/XX/XXXX, I made a extra payment using a XXXX XXXX award ( received for my XXXX XXXX ) of {$1300.00}, intending to pay all outstanding interest and then have the excess payment ( of {$0.00} ) by applied to a specific loan according to my standing instructions. This payment was applied ( seemingly randomly ) with complete disregard to these agreed to instructions, paying the principal of some loans, the interest of others, and nothing to other loans. On XX/XX/XXXX, I emailed Fedloan through their website flagging this misallocated payment. On XX/XX/XXXX, they responded asking for details of my preferred allocation. On XX/XX/XXXX, I sent them detailed information about the incorrect allocation and how I wanted it corrected ( in accordance with my standing instructions ). On XX/XX/XXXX, they informed me that " When payments are received from XXXX, the payments are applied to all of loans proportionately. The means that loans with larger balances would receive more of the payment and loans with lower balances would receive lest of the payment. XXXX payments are not applied per standing instructions. Your payment was applied correctly. '' Though I was confused by this, and uncertain if the math checked out, they retroactively applied the XX/XX/XXXX payment correctly and so I moved on. On XX/XX/XXXX, I made a extra payment using the XXXX XXXX award of {$1200.00}. I had no minimum due and no interest on any of my loans. I explicitly asked that it be applied to a specific loan ( in accordance with the one I had prioritized in my twice-approved standing instructions XXXX. They applied {$450.00} to the loan I indicated, and then {$760.00} XXXX a majority of the payment ) to a different loan. Not only did this violate my twice-approved standing instructions, it contradicted what Fedloan servicing indicated regarding how they apply XXXX Payments : the payment was not applied to all loans ( only 2 of 7 ) nor was it applied proportionally ( the smaller of the 2 loans paid received a majority of the payment ). On XX/XX/XXXX, I sent an email through their website indicating their repeated mistake and have not heard back, nor has the issue been corrected. On XX/XX/XXXX, I made another extra payment using the XXXX XXXX award of {$2400.00}. I had no minimum due and no interest on any of my loans. I explicitly asked that it be applied to a specific loan ( in accordance with the one I had prioritized in my twice-approved standing instructions XXXX. They applied {$930.00} to the loan I indicated, and then {$1300.00} ( a majority of the payment ) to a different loan, paying it in full. Once again, not only did this violate my twice-approved standing instructions, it contradicted what Fedloan servicing indicated regarding how they apply XXXX Payments : the payment was not applied to all loans ( only 2 of 7 ) nor was it applied proportionally ( the smaller of the 2 loans paid received a majority of the payment ). On XX/XX/XXXX, a direct debit payment was made. While the excess portion of that payment was allocated correctly, due to their previous misallocation of payments one of the loans is considered paid in full and no payment was made toward it. If the previous misallocations ( from XX/XX/XXXX and XX/XX/XXXX ) are corrected, then there will have been a balance due on this specific loan and the payment made on XX/XX/XXXX will likely need to be reallocated to reflect that. Today, I submitted another email through fedloan website reiterating these issues and informing them I would be filing this complaint.
Company Response:
State: DC
Zip: 20002
Submitted Via: Web
Date Sent: 2021-01-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-30
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: American Education Services ( AES ) reported five ( 5 ) missed or late payments on two ( 2 ) student loan accounts for a total of ten ( 10 ) payments on my credit report ; XX/XX/XXXX - XX/XX/XXXX. I've disputed these late payments with AES on a few occasions including phone, email and certified mail. I spoke with a customer service rep in XX/XX/XXXX and after careful review he stated there was a misunderstanding of how the account was being reported and suggested I submit a formal dispute to have their credit team review and update -- After reviewing several disputes AES concluded the reporting was accurate but AES failed to give me proof of any evidence they followed compliance of properly notifying me of negative reporting at the beginning of the negative reporting period ; AES also failed short of notifying the CRAs that I dispute the accuracy thus there was no remark of dispute left on my credit file. Subsequently, I made a direct dispute with each of the CRAs to have them investigate the legitimacy and compliance procedures to no avail as they provided no method of verification. Compliance violations 1. 623 ( 5 ) ( a ) -- Duty to Provide Notice of Delinquency of Accounts 2. 623 ( 7 ) ( a ) -- Notice to consumer require reporting Negative information 3. 623 ( 7 ) ( b ) -- Time of notice reporting Negative information 4. 623 ( a ) ( 3 ) : Duty of furnishers to provide notice of dispute to CRAs ( No remark on credit file ) 5. 12 CFR 1022.43 - Direct disputes Tracking information ; XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2021-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-30
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: XXXX under American Education Services is charging people over fees. The principal never reduces! All of this economic relief wont do anything for the 32-45 year olds that still have debt. We were given guidance to refinance by XXXX XXXX so now our loans are not considered federal and do not qualify for any programs. No one is making these loan companies comply. Ive been paying {$440.00} a month since 2009 and I still owe what I borrowed!
Company Response:
State: FL
Zip: 322XX
Submitted Via: Web
Date Sent: 2021-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-29
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I am enrolled in the PSLF program. I ended employment with XXXX XXXX, a nonprofit in XXXX ) on XXXX/XXXX/2018 and used the weekend to move to Oregon where I began employment with the State of Oregon on XXXX/2018. MyFedLoan is telling me that since my auto payment was made on XXXX/XXXX/2018 I technically was not employed by either organization and my payment will not count towards PSLF.
Company Response:
State: OR
Zip: 97321
Submitted Via: Web
Date Sent: 2021-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-29
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: Hello, I have 2 student loans with the Fedloan Servicing company and soon will be eligible for loan forgiveness under the Public Service Loan Forgiveness program. According to my records, I should be able to formally file for forgiveness around XXXX of XXXX. However, according to my online account, I have 17 ineligible payments. I have been trying to rectify the payment count for about 3-4 years. When I initially called, I was told that they were backlogged and were prioritizing accounts nearer to the 120 count but they will have my account manually reviewed. I've called every 6 to 8 months to see if any progress was made and received the same response. They made an update to their website where you can see which payments qualified, which did not and why. Even though they were all made under the qualified payment plan and payments were made on time, most of them were listed as being " Outside the Window ''. I noticed that all of the ineligible payments were when my accounts were with a different servicer ( XXXX XXXX ). Some of my payments from that time period went through but most of them did not and I can not get an explanation as to why. I called a couple of times in XXXX to find out when my account will be reviewed and I got the same response of being backlogged and to call back in a few months. I called again in XX/XX/XXXX and I got the same response even though I should be eligible for loan forgiveness soon. However, now that I am a couple months away, I am very concerned that I will be on the hook for another 17 months because my account still hasn't been reviewed. I keep getting the same standard response from representatives and no progress is being made.
Company Response:
State: NJ
Zip: 07111
Submitted Via: Web
Date Sent: 2021-01-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: National Collegiate Trust is reporting to credit bureaus that the student loan I co-signed on is charged-off and transferred to another lender. It was not transferred to another lender and the account is currently being collected on. My brother-in-law was taken to court by NCT on XX/XX/2020 and ordered to pay it. Their law firm, XXXX XXXX represented them in this matter. Prior to the court date, ( I did not know they were taking my brother-in-law to court ), I made 3 attempts to call the law firm and settle the debt because this false claim is keeping me from obtaining employment. NCT did not take me to court or inform me of a court date in any form. This is because, in my attempts to settle the matter, XXXX XXXX told me and my brother-in-law that they are not licensed in Washington state and can not collect from, contact, or pursue me in anyway. Following the court order for my brother-in-law, he received the payment plan, pertaining only to him. He has made the first payment and accepted the new terms of the loan. I then called XXXX XXXX requesting that they provide me with documentation of their claims that they are not licensed in Washington state and can neither collect or pursue me. They refused, they transferred me to a lawyer that I left a detailed message for and never returned my call. Their website does say that their lawyers are only licensed to practice in the states listed in their individual profiles. Further down it lists each lawyer with their licensed state, none of which are Washington, XXXX. National Collegiate Trust has no contact information and you must go through whatever law firm they have hired to speak with anyone. I have filed disputes with XXXX multiple times and my report does not change. Therefore, I must assume that National Collegiate Trust is reporting false information as their law firm has stated to my brother-in-law, that the account is in an active-repayment status or NCT is illegally collecting on a loan that they no longer own and we are unable to track down who might.
Company Response:
State: WA
Zip: 98311
Submitted Via: Web
Date Sent: 2021-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-28
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Fedloan Servicing, XXXX, Fedloan, and XXXX are all account that do not belong to me and are all fraudulent. I sent a letter to Fedloan Servicing on XX/XX/XXXX asking them to vilidate the debt for the amount of {$86000.00} that they have showing on my credit report. I have repeatedly asked them for the original instrument of indebtedness in exchange for direct immediate payment in full and in return they ignored all requests and just send me pay off letters with balance. All letters I sent them were notorized and made copies of and tracking numbers which are also below. I have copied and pasted each letter below to give you a better understanding with dates. XX/XX/XXXX To whom this may concern, I would like to make arrangements to settle the above referenced matter. Please provide me with your statement of the amount owing as of XX/XX/XXXX, together with your assurance that you will accept payment in direct and immediate exchange for the original instrument of indebtedness in its original form. Thank you very much. They responded with balance pay off letter saying the amount owed and how to pay. Then I sent another letter XX/XX/XXXX To whom this may concern, I have sent you my request dated XX/XX/XXXX for you to confirm the balance owing on the above referenced matter and for you to confirm that you would accept full payment of the alleged obligation from me in consideration of your delivery to me of the original instrument of indebtedness in its original form. It is apparent that you have overlooked or ignored my request. Accordingly, unless I receive your written confirmation that you will accept payment from me in consideration of your delivery to me of the original instrument of indebtedness in its original form on or before XX/XX/XXXX, I will conclude that you are either unable or unwilling to comply, and I will thereafter consider the matter between us to have been legally and financially settled. They again sent me a payoff letter and how to pay it only. I then sent another letter XX/XX/XXXX To Whom It May Concern : Thank you for your letter of dated XX/XX/XXXX, wherein you confirm my outstanding balance as requested. It is apparent that you have overlooked or ignored my request to confirm that you would accept full payment of the alleged obligation from me in consideration of your delivery to me of the original instrument of indebtedness in its original form. Accordingly, unless I receive your written confirmation that you will accept payment from me in consideration of your delivery to me of the original instrument of indebtedness in its original form on or before XXXX XXXX, I will conclude that you are either unable or unwilling to comply, and I will thereafter consider the matter between us to have been legally and financially settled. After all of this no response just back to back calls from them without removing it from my credit. After that I sent all notorized letter to Fedloan Servicing to all three credit beuraus asking them to have it removed and why. When doing this I noticed that on equifax and transunion it disappeared. Then soon after it reappeared under Fedloan Servicing with the same account however this time instead of many it was one with all the balances combined. This creditor has ignored my request to provide the original instrument of indebtedness in exchange for direct immediate payment in full. They instead kept sending me loan payoff balance with instructions. This creditor has ruined my credit and disabled me and my family from obtaining better credit from others can you please have this removed from my credit expeditiously, it is fraudulent and does not belong to me!!! Sent XX/XX/XXXX @ XXXX Priority ( 3-day ) Mail cost {$21.00} Signature required USPS Tracking numbers # XXXX XXXX
Company Response:
State: TN
Zip: 37042
Submitted Via: Web
Date Sent: 2021-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-28
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Hello i have been speaking with the crewditors and they have not removed this off my report and this is something im scared i wont be able to get help with they will not remove this information i did not apply for these and i did not sign or use my signature.
Company Response:
State: GA
Zip: 30032
Submitted Via: Web
Date Sent: 2021-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-28
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: The loan documents the company sent me have a creation date in the margin that is long after the loan. Clearly these are not the original loan documents as the rate of interest was changed and there are no terms and conditions. Clearly these documents are fraudulent. I want the electronically confirmed copy of the originals which is required by law. They have obviously chosen to ignore this fact in my previous complaint.
Company Response:
State: AZ
Zip: 864XX
Submitted Via: Web
Date Sent: 2021-01-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A