Date Received: 2021-08-15
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have contected Fed Loan Servicing on multiple occasions ( XX/XX/XXXX and XX/XX/XXXX ) to get a manual recount of specific ineligible payments and they have never responded. Can you please request a manual recount of specific eligible payments? Thank you and I look forward to hearing from you.
Company Response:
State: CA
Zip: 91745
Submitted Via: Web
Date Sent: 2021-08-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-14
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My credit report shows 7 late payments but the information is not consistent across all XXXX, XXXX and XXXX which is causing me to not get approved for a home loan. Fedloan told me that there is nothing they can do and I am just screwed and I have disputed multiple times including with the credit agencies. Please help me get all these late payments removed as they are not correct. All my forbearances were to be back dated and were not done. I disputed it and they told me per the FCRA they have to repot accurate information and clearly they do not bc I provided proof! I have also attached the incorrect reporting proof that isnt consistent!
Company Response:
State: AL
Zip: 368XX
Submitted Via: Web
Date Sent: 2021-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am paying on several school loans, I thought this loan was paid off. The company did not reach out to me with any late notices. I noticed my credit was effected in a negative light. So I found out my loan was not paid off. Before and after this incident, I have no other non payments. I asked them to take this off my credit report after i was current. The delinquent accounts were in XXXX, XXXX, XXXX, XXXX of XXXX. I asked if I paid them if they would take them off. My credit is very low because of this school loan. Company Name is FEDLOAN servicing.
Company Response:
State: HI
Zip: 96734
Submitted Via: Web
Date Sent: 2021-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-13
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I first applied for loan forgiveness under PSLF in XX/XX/XXXX ; I was told I was ineligble, but not told why. I reconfigured my loan payment to increase payment amount so that i could get out of debt faster. The informaiton I was given by FedLoans at this time gave me no clue as to why I was rejected in the first place -- my decision to change loan type was driven solely by a desire to get rid of debt faster. I didn't know that I was making myself eligible for PSLF -- the information made it seem like I was simply -- -not eligible. In XX/XX/XXXX, I was encouraged by a friend to apply again. As a result of that, I had one loan ( XXXX XXXX ) forgiven, but the XXXX XXXX had met only a small number of the total required payments. On XX/XX/XXXX, I contacted FedLoan to ask why the subsidized wasn't fulfilled. Employee XXXX XXXX ID XXXX ) put in a review for me. He agreed with me that it seemed there should be more of the payments eligible. I found out on XX/XX/XXXX, that my review was complete. The only information I was given ( pdf available to provide evidence ) was : " Thank you for contacting FedLoan Servicing. Per your request we have completed our review of your eligible and qualifying payment counts in your pursuit of Public Service Loan Forgiveness ( PSLF ). We can confirm your payment count is accurate and now consider the matter closed. '' There was no information on why. I called that day and talked to XXXX ( ID XXXX ). He told me he saw that I was paying both subsidized and ubsubsidized under the same payment plan for the entire duration of my loan repayment, so it did not make sense that one was qualified and the other was not. He put in a dispute for me, but had no information on whether I would receive a response. Additionally, on the information with my account, the payments listed as ineligible say that the primary reason they are ineligible is : " I have an ineligible payment plan. '' Eligible payments started in XX/XX/XXXX, but in XX/XX/XXXX, they stopped being eligible. I believe this was when I consolidated from XXXX XXXX XXXX XXXX to FedLoan. When doing so, there was no information given to me that indicated anything was changing on my loan repayment type, and there was no information about PSLF at all -- if there had been that information, I would have known to take the correct action. In fact, I did not even know PSLF was a THING until about XXXX. How could I have known that I was " not on an eligible repayment plan '' unless I was given the information that I was or was not? Further evidence of this being the case is that the loans I paid between XXXX and XXXX are eligible under TEPSLF, but not PSLF. This indicates that my original loan wasn't eligible until Obama expanded it ( which I only learned about within the past few months ). Again, if this information was readily available and explained when I first went into repayment ( when I was already employed by an eligible employer ), let ALONE when I reconsolidated with FedLoan, none of this would have happened. I understand I am responsible for finding information out -- but how would I have known to look for something I was not informed existed? Additional information on my loan page says : For your payments to count towards PSLF and TEPSLF forgiveness, the payment must be received within 15 days of the due date. I have paid diligently for 140 total payments now. I used autopay in order to avoid missing any payments and to ensure I paid on time. It feels to me that this process has been constructed to be confusing and unclear. The amount of information given on PSLF and acceptance/rejection is minimal and completely unhelpful. I have felt lost and frustrated because I can't get any answers on how any of this happened. I have now paid 140 payments toward my loans, 20 more than the required number for loan forgiveness. Given that ONE of my loans was eligible -- under the SAME plan as the other -- there is no reason that I can understand why I would not be eligible for complete forgiveness. Lastly, please note that I have worked for the same public university the entire time I have been repaying my loans. There has been no gap in my employment, though my loan eligibility summary says there are two payments that need verification of employment. They HAVE all the information on my continual employment.
Company Response:
State: WI
Zip: 54601
Submitted Via: Web
Date Sent: 2021-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-12
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: My old student loans from XXXX and XXXX continue to show up on my credit report in error. I am in the process of having my remaining student loan forgiven through the PSLF program.
Company Response:
State: WA
Zip: 98122
Submitted Via: Web
Date Sent: 2021-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-12
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Because of the pandemic I have been unemployed for an extended period of time and the company A.E.S. does not follow the President and Congress ' guidelines for a moratorium on payments and interest. The current moratorium is until XX/XX/2022. The continue to list my account as past due for more than 30 days as this is XX/XX/XXXX and before the President extended payments due was to start on XX/XX/XXXX. None of this makes any sense. They do not respond and if they do it is an unpleasant experience. I have just recently been a victim of identity theft and am working hard to straighten out my credit reports. This loan company has added almost {$100000.00} to the principle of my loans and I am XXXX years old about to retire, there is no way I will ever be able to pay this off. This report makes it impossible for me to get a credit card or to buy anything. If they would just follow the government 's guidelines it would be so much easier. There is almost nothing about their report that is accurate. The State of Louisiana has ended the Pandemic Unemployment benefits early thus making it impossible for thousands of people to pay their bills.
Company Response:
State: LA
Zip: 712XX
Submitted Via: Web
Date Sent: 2021-08-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-10
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I applied for student loan forgiveness since I have more than 120 qualifying payments, on XX/XX/2021 under the Public Student Loan Forgiveness and the Temporary Expanded Public Loan Forgiveness Programs, and only received notice that I was not approved based on the PSLF program. I know that I meet eligibility under the TEPSLF program, but Fedloan Servicing has not provided any feedback regarding my application nor have they forgiven my loans.
Company Response:
State: AK
Zip: 997XX
Submitted Via: Web
Date Sent: 2021-08-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
Company Response:
State: TX
Zip: 77077
Submitted Via: Web
Date Sent: 2021-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-11
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: My federal student loan servicer, Fedloan Servicing, is engaging in fraudulent and irresponsible behavior in handling my account and in their service with regard to my Stafford Federal Student Loans, which was taken out during XXXX school. I have been diligent in repaying my outstanding loan balances starting in residency, and have continued to repay the balances during the COVID pandemic. I have paid off all outstanding interest and down to a principal balance of XXXX in that exact dollar amount. However, in XXXX, XXXX, without any notification or explanation, my balance was mysteriously revised upward from XXXX to XXXX while the entire country 's federal student loans were on hold. There has been no documentation or explanation on the service portal/online to explain the reason for the balance change. I contacted Fedloan Servicing by phone on XX/XX/XXXX and was on hold for 1 hr and 45 minutes, spoke with representatives ID # XXXX and ID # XXXX. I was informed this is a correction sent by the Board of Education for interest not charged by XXXX XXXX, my previous servicer from XXXX to XXXX. No explanation of the charges was provided, no timeline of when they should have been charged or an itemized bill was provided. Absolutely no notification was provided by FedLoan or XXXX XXXX, and according to their agents, aside from a total charge, no other information is available. Neither party has taken responsibility for their accounting error, or provided any documentation to support these charges beyond passing on these mysterious charges to me. I have lodged a complaint with their financial board and I am reporting this as fraudulent activity and accounting error that is now being passed on to me, the consumer.
Company Response:
State: CT
Zip: 06824
Submitted Via: Web
Date Sent: 2021-08-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-11
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: According to 15 USC 1692a ( 3 ) and a ( 4 ), I am the consumer and the Original Creditor. FEDLOAN SERVICES is aware that they are in violation of the Federal Debt Collection Practices Act. Consumer has sent several letters in a desire to settle this matter privately with FEDLOAN SERVICES. FEDLOAN SERVICES are failed to provide any valid proof ( under pains of penalty of perjury ) that Consumer owes the alleged debt. FEDLOAN SERVICES have violated the rights of the consumer by : 1. Requesting a fee that is allegedly owed from the Original Creditor and acting as if they are creditor. FEDLOAN SERVICING has produced no contract proving that the consumer is indebted. Furthermore, pursuant to Truth in Lending Act, consumer is only responsible for finance charge, and that charge called a loan fee by U.S. Department of Education was subtracted upon disbursement and is in violation of 15 USC 1692 f ( 1 ) 2. FEDLOAN SERVICING failed to respond to the request of debt validation, failed to provide name and address of original creditor ( as defined by Federal Law ) to confirm debt, a violation of 15 USC 1692g ( 4 ) and g ( 5 ). ( See exhibit 1 ) 3. FEDLOAN SERVICING is reporting to the consumers credit profile without express written permission to report any information violating 15 USC 1692c ( b ) ( See exhibit 2 ) 4. FEDLOAN SERVICING is furnishing false and misleading forms indicating that the consumer is a borrower and not the creditor. Definition of borrow does not exist in 15 USC 1692a and is a false and misleading term which is violating 15 USC 1692 j ( a ). ( see exhibit 3 ) 5. FEDLOAN SERVICING did not disclose that the name FEDLOAN SERVICING is a DBA, and its true company name is XXXX XXXX XXXX XXXX XXXXXXXX 15 USC 1692e ( 14 ) ( see exhibit 4 ) 6. FEDLOAN SERVICING failed to provide the consumer upon his request for a true bill of all accounting on alleged debt as required by 15 USC 1666 ( reference exhibit 1 ) 7. FEDLOAN SERVICING failed to provide a three ( 3 ) day right of rescission to the consumer/original creditor pursuant to the Truth and Lending Act and 15 USC 1635a 8. FEDLOAN SERVICING utilized a form to give perception that they are affiliated, linked, or bonded with the U.S Department of Education violating 15 USC 1692 e ( 1 ) and e ( 10 ). ( see exhibit 5 and reference exhibit 3 ) 9. FEDLOAN SERVICING represents the alleged debt in positive figures, which cant be a debt and is false and misleading violating 15 USC 1692 e ( 2 ) ( a ) ( see exhibit 6 ) 10. FEDLOAN SERVICING was contacted with a termination/rescission letter for failure to respond and not providing full disclosure dated XX/XX/XXXX ( see exhibit 7 ) 11. FEDLOAN validates receipt of letter dated XX/XX/XXXX however did not comply with returning original security instrument or funds obtained from security instrument violating 15 USC 1635 b. ( reference exhibit 5 ).
Company Response:
State: GA
Zip: 30253
Submitted Via: Web
Date Sent: 2021-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A