Date Received: 2023-05-08
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: Chargers of fee state insufficient funds, overdraft fees. On checking. Extra fee on credit card statements where they close account. Filling negative on my three credit bureau
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33311
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: Between XX/XX/2022, I fell victim to XXXX multi-layered scam operations run by XXXX which involved me making deposits for a total amount of XXXX, XXXX USD from my Wells Fargo account to fraudulent investment firm ( XXXX ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 554XX
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Some random company charged my account in HI for {$500.00} and it wasnt me but I have other bills o paid bounce and I got charged a overdraft fee and then when I filled a complaint they refunded the {$500.00} but not the overdraft fees and it is still on my report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VT
Zip: 054XX
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: My parents had a trust account with Wells Fargo, and after they passed away my sister and I were trustees on the account. All documentation was given to Wells Fargo and we were able to deposit and withdraw money with no problem. The account was eventually closed, and Wells Fargo sent me an interest check for XXXX dollars. I tried to cash the check at Wells Fargo and they denied it. The check was written in the trusts name. Wells Fargo stated that the check needed to be written in my name. I called the company and had the check re-issued but they still put it in the trust name. I have contacted numerous different officials and also have a customer service rep that will not return my calls. Therefore they have my money and they will not give it to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 974XX
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: My car was repossessed due to extremely high car payments and insurance added onto the loan that I never had with the bank, they never informed me of this and made my payments so high I could not keep up. They would not work with me to lower them as well. I had my own insurance for the car. My car was then repossessed and taken due to not being able to keep up with the payments. This was after I also got it out of repossession and tried paying on it again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 52803
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Hi Wells Fargo Support Team- I noticed several fees on my Wells Fargo account that I would like to ask for a refund on. I have been a loyal customer of Wells Fargo and hope to continue, but these fees are becoming really frustrating .... Especially when there are now so many fee-free banks and its been such a tough year! Can I get a refund on the {$470.00} from my transactions below? MONTHLY SERVICE FEE - XX/XX/XXXX - XXXX XXXX MONTHLY SERVICE FEE - XX/XX/XXXX - XXXX XXXX MONTHLY SERVICE FEE - XX/XX/XXXX - XXXX XXXX MONTHLY SERVICE FEE - XX/XX/XXXX - {$10.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$96.00} RECURRING PAYMENT AUTHORIZED ON XX/XX/XXXXXXXX XXXX XXXXXXXX XXXX - XX/XX/XXXX - {$35.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$300.00} ATM CASH APPROVED IN OVERDRAFT AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX NV XXXX - XX/XX/XXXX - XXXX XXXX MONTHLY SERVICE FEE - XX/XX/XXXX - XXXX XXXX MONTHLY SERVICE FEE - XX/XX/XXXX - {$5.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$300.00} ATM CASH APPROVED IN OVERDRAFT AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX NV XXXX - XX/XX/XXXX - XXXX XXXX MONTHLY SERVICE FEE - XX/XX/XXXX - XXXX XXXX MONTHLY SERVICE FEE - XX/XX/XXXX - {$5.00} NON-WELLS FARGO ATM TRANSACTION FEE - XX/XX/XXXX - {$2.00} NON-WF ATM BALANCE INQUIRY FEE XX/XX/XXXX XXXX XXXX XXXX XXXX XXXXXXXX NV ATM ID XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX - {$2.00} MONTHLY SERVICE FEE - XX/XX/XXXX - XXXX XXXX MONTHLY SERVICE FEE - XX/XX/XXXX - {$10.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$200.00} ATM CASH APPROVED IN OVERDRAFT AUTHORIZED ON XX/XX/XXXX XXXX Centennial Center Bl - XX/XX/XXXX - {$35.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$10.00} AM XXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX MONTHLY SERVICE FEE - XX/XX/XXXX - {$5.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$96.00} RECURRING PAYMENT AUTHORI ZED ON XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX - {$35.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$9.00} RECURRING PAYMENT AUTHORI ZED ON XX/XX/XXXXXXXX XXXX XXXXXXXX - XX/XX/XXXX - {$35.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$46.00} RECURRING PAYMENT AUTHORI ZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXXXX/XX/XXXX - {$35.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$21.00} RECURRING PAYMENT AUTHORI ZED ON XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX - {$35.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$200.00} ATM CASH APPROVED IN OVERDRAFT AUTHORIZED ON XX/XX/XXXX XXXX XXXX XXXX XXXX - XX/XX/XXXXXXXX XXXX XXXX XXXX MONTHLY SERVICE FEE - XX/XX/XXXX - {$5.00} OVERDRAFT FEE FOR A TRANSACTION POSTED ON XX/XX/XXXX {$100.00} ATM CASH APPROVED IN OVERDRAFT AUTHORIZED ON XX/XX/XXXX XXXXXXXX XXXX XXXX XXXX XXXX XX/XX/XXXX - {$35.00} Thanks a ton, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89149
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I had a refinanced loan with Wells Fargo around XXXX for my XXXX XXXX XXXX under my maiden na.e XXXX XXXX. They made it very hard for me to pay my loan. I had an account with them so I could pay my loan but they kept closing it if it were under a certain amount but that's because I only used it to out the car payment in so that I could then transfer it to pay my loan. Because of this I could only pay by walking in to the bank or mailing a check. I then was behind a payment for 30 days but under 60 and a man showed up at my apartment looking for me. He told my roommate he was law enforcement and when my friend asked for a name and badge number he wouldn't give it. I had my boyfriend who was a lawyer look into this and he stated there was nothing on file for me. When I called Wells Fargo about my account they said they've been trying to reach me and even sent someone out to do a courtesy check to make sure I was getting my statements. Which it is completely illegal to impersonate law enforcement. I then traded my car in XXXX and swore never to deal with Wells Fargo ago.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17112
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: XX/XX/XXXX applied for Wells Fargo Credit Card ( personal use with spouse as co-user ) Letter dated XX/XX/XXXX from Wells Fargo " Action needed '' Identity can't be verified and to call XXXX number, called and was told to fax copy of Drivers License and copy of utility bill. I do not have a Fax so made an appointment at local Wells Fargo bank to fax information. XX/XX/XXXX faxed Drivers License and utility bill ( from Wells Fargo bank XXXX XXXX NC ) receipt confirmed. Letter dated XX/XX/XXXX from Wells Fargo " Decision '' Identity can't be verified and unable to approve. Called W-F XXXX number again, was told by W-F operator XXXX that the application will be reviewed and Faxed information ( sent on XX/XX/XXXX ) will be reviewed. Letter dated XX/XX/XXXX from Wells Fargo " Action needed '' Identity can't be verified and to call XXXX number. Called XXXX number again, was told that they could not verify address from faxed information. ( both Drivers license and utility bill had address correct and matching address of my residence. ) I was told i would have to send an addition utility bill ( fax ). I told Wells Fargo representative to cancel my application. He told me they could not because it was in process and that they would put in a request to cancel the application. ( noting that the letter dated XX/XX/XXXX stated the to provide the information by XX/XX/XXXX or application will be declined. I asked to escalate the issue that i wanted the application cancelled immediately as i no longer would like to do any business with Wells Fargo. and again was told I could not cancel the application because it was in process, but they would put a note in file to cancel the the application due to consumer request. Letter dated XX/XX/XXXX from Wells Fargo " Action needed '' Identity can't be verified and provide information by XX/XX/XXXX So is had become very obvious to be that Wells Fargo does not listen or does not follow through with request of their client or potential customers. They have gone totally against my request and extended this application. This application could potential affect other credit application, credit score and my ability to get credit. I want Well Fargo to Stop any application for credit with them and remove the pending request and to remove any such record on my credit report. Well Fargo should be also giving negative rating for their handling of this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27540
Submitted Via: Web
Date Sent: 2023-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: First off I removed my money from the Wells Fargo due to extreme overdraft fees literally that would approve things for next to nothing then overdraft my account making me owe more than what was charged they also short my money I didn't notice it until I had to pay XXXXXXXX XXXX XXXX and was short over XXXX dollars at my kid party also it took days to get my money back
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27703
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-07
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: I was charged extra fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A