Date Received: 2023-06-02
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: On our around XX/XX/XXXX WellFargo took my car. I sent a complaint to the bureau earlier this year because according my records the debts were paid. I also sent in an FTC identity fraud complaint against the company. During the months of XXXX my car was impounded, Wells Fargo contacted the pound while my case with the FTC was open. A violation of my rights. They also sent a breakdown of the contract signed and the numbers, however those numbers are not a TRUE accounting of the contract, as a financial audit will reveal and they never did. As of a letter dated XX/XX/2023 from Wells they are threatening to sell my car, in which after doing a XXXX lien search they NEVER had a lien on me or the car. Also according to my documentation they never even had their name on the orginal title of the car. I want my car back asap and I am disputing charges and looking to arbitration to solve this dispute. I have made my brother power of attorney to help with this matter as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 104XX
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: From XXXX XX/XX/XXXX to now, there were in total:XXXX earned Bilt points taken out of my Bilt Reward account ; here are the Bilt Credit Card transaction records relating to those missing points that were earned from eligible transactions : XXXX XXXX + XXXX points XXXX XXXX + XXXX points XXXX XXXX points XXXX XXXX + XXXX + XXXX points XXXX XXXX points XXXX XXXX points I reached out to customer service on day of XX/XX/XXXX to request the XXXX points back to my account. However, customer service representative rejected my request on day of XXXX and their reason is that : because I have not met minimum number of transactions requirement, the earned points are taken out of my account because of their program rules. However, there is no ground of their rejection has no ground : First, the terms and conditions of how Bilt rewards points can be earned were not adequately explained to the customer when the customer initially signed up for the Bilt Reward credit card. Second, on XX/XX/XXXX, there was a email sent from XXXX to me, with the subject : " An update on your Bilt Rewards Points Bank ''. This email clearly states that " were waiving the minimum transaction requirement '' because " We know it can take some time to get used to using Bilt ''. And more importantly, the email doesn't specify a date about which date is " when we transition back to our normal terms ''. And there has been no other communication neither until now about when Bilt reward transitions back to the " normal terms ''. Third, in addition to the fact that, the earned points from eligible transactions were taken out of my account due to an illegible reason - the minimum transaction requirement already has been waived by Bilt ( see Second ), Bilt reward also produces erroneous points statements. For example : XX/XX/XXXX XXXX points were earned from an XXXX purchase, but then were removed even though the minimum transaction requirement has been waived by Bilt. XX/XX/XXXX another XXXX points were removed from my account because of refund from XXXX produce return In total, I lost XXXX points just because I attempted to shop at XXXX ; there has been no correction or communication on the mistakes of points statement from Bilt reward program
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94102
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Hello, I have changed my bank and have a new card. I can not add my new card to my old credit card account. It alway comes back with a problem and now I cant even add it. I hope that this makes sense. I can not even start making my payments because of this. I have tried to put in my other account about 4 times now. And I cant go to the bank because I week at night and I am only off on Sundays and sometimes Saturday.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28086
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 at XXXX XXXX I received a phone call from XXXX XXXX. They said that they were Wells Fargo and asked me if I had made some purchases. One in XXXX XXXX, Texas for {$240.00} and another at a XXXX somewhere else for {$200.00}. I replied no and the man on the other end said ok and said to hold on one moment. Then he asked me if I had made a wire transfer and I said no I did not. He then walked me through a " wire reversal '' through my Wells Fargo app. Which involved me putting in the amount of the wire transfer {$12000.00}, information for someone's account, and typing " XXXX '' in the message to the bank on the other end. Then he had me wait a while then gave me his name and employee ID which ended up being fake. I called Well Fargo at XXXXXXXX XXXX the same day the other call occurred ( XX/XX/2023 ) and they said they would stop the transfer and they shut off my online account. They told me I needed to go to the bank the next day so I did. The person at the desk gave me a case number and told me to wait for the bank to get ahold of me and if I didn't receive anything in the next week to call them. So this week I called them and they said that my case was closed and to wait for the piece of mail they sent me or call a number for more information regarding my claim of fraud. I received the mail and it said that they initiated a wire recall on my behalf to attempt recovery of the funds. Unfortunately, the beneficiary bank responded that there were no funds available to return. As a result they are unable to reimburse me and have closed my claim. I am going in today to talk with them and see what my options are but it seems like they won't help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AK
Zip: 999XX
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: this is my prior complaint XXXX they did not address the issue in that complaint but my complaint was closed anyway. I would like you to look into this further. Their response is first, a lie, XXXX XXXX never said they may not honor the check. Secondly, they already said this nonsense prior to me filing a complaint. Third, the response does nothing to address the issue that they had the funds-the funds were released to them by XXXX the same day the deposit was made, yet, they held onto that money for 10 days. Its not as though XXXX did not release the funds and said " wait a minute, lets see the check '' No, they released it right away. The letter also says they can contact the other institution and see if it cleared and release the funds early. That is not what they told me, they told me there was no way to lift the 10 day hold. Then after all of this, they back dated the deposit to make it look like it cleared on the XXXX. All of this nonsense and lies just makes me more upset. Please insist on a response with documentation from XXXX saying they may not honor the check.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19403
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: This letter is to inform that we are reaching out in regards to property address XXXX XXXX XXXX. XXXX, FL XXXX with loan # XXXX, in the original amount of {$130000.00} dated XX/XX/XXXX XXXX XXXX ( attached ) recorded on XX/XX/XXXX in XXXX XXXX Page XXXX in XXXX XXXX. The satisfaction that was provided from Wells Fargo Home Mortgage Recorded on XX/XX/XXXX in Book/Liber XXXX Page XXXX refers the incorrect Page from the Satisfied Mortgage mentioned above ( attached ) which should read XXXX XXXX vs XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33142
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Managing an account
Subissue: Deposits or withdrawals
Consumer Complaint: I am custodian on 2 CDs that grandma purchased in the XXXX for XXXX grandkids. The CDs were purchased at CoreStates PA bank. They were setup for automatic renewal and no action was required on our part. They were placed in a safe deposit box at a bank to be redeemed when the kids reached maturity and the funds were needed. We have not moved our residence since that time and have received any notification from the bank regarding these CDs. We would like you to help us to redeem these CDs since the issuing entity, CoreStates PA, is unreachable. The initial CD amounts are {$5000.00}, and {$1000.00}. We have the original CDs and will send copies on request. Thank you, XXXX XXXX Custodian
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95123
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: WELLS FARGO ARE STILL REFUSING TO USE MY XXXX MAILING ADDRESS AS INDICATING ON MY ACCOUNT PREFERENCES , WELLS FARGO ARE INSISTING ON USING MY HOME ADDRESS FOR SENDING MAILS REGARDING MY ACCOUNT. EVEN AFTER MORE THAN 2 YEARS OF COMPLAINTS ABOUT THE SAME ISSUE TODAY XXXX AGAIN I RECEIVED A LETTER FROM WELLS FARGO REGARDING MY ACCOUNT TO MY HOME ADDRESS. I FAILED TO PENETRATE MY ISSUE IN THE BRAINS OF WELLS FARGO EMPLOYEES WHO ARE WORKING FROM THE COMFORT OF THEIR HOME WITHOUT ANY SUPERVISION OR MANAGEMENT THAT I DO NOT WANT ANY MAIL TO MY HOME ADDRESS ALL MAILS SHOULD BE DIRECTED TO MY XXXX XXXX MAILING ADDRESS. FOR MORE THAN 2 YEARS OF C0MPLAINTS TRYING TO MAKE WELLS FARGO RESPECT MY PRIVACY RIGHTS BY DIRECTING ALL WELLS FARGO MAIL ADDRESSED TO ME TO MY MAILING ADDRESS WHICH I PROVIDED ON MY ACCOUNT PREFERENCE BUT TILL TODAY XXXX WELLS FARGO FAILED TO RESPOND TO MY ISSUE PROPERLY , FAILED TO INVESTIGATE MY ISSUE AND FAILED TO OBEY THE LAWS AND REGULATION AND MY PRIVACY RIGHTS. IF I WAS DEALING WITH MONKEYS IN THIS LAST 2 YEARS BY NOW THE MONKEYS WOULD 'VE KNOW WHAT TO DO, OPPOSITE THAN WELLS FARGO EMPLOYEES. I HAVE TO KEEP COMPLAINING EVERYWHERE HOPING AT THE END WELLS FARGO WOULD ACCEPT TO UISE MY XXXX MAILING ADDRESS FOR ALL THE MAIL AND TO RESPECT MY PRIVACY RIGHTS AND DIRECT THEIR MAIL TO MY MAILING ADDRESS AS INDICATED ON MY ACCOUNT. THE WELLS FARGO EMPLOYEES WHO ANSWERS HERE SEEMS TO BE UNPROFESSIONALS AND NOT INTERESTED IN SOLVING MY ISSUE , FOR THAT I HAVE TO KEEP COMPLAINING HERE AND EVERYWHERE TILL WELLS FARGO FOLLOW THE RULES AND REGULATION AND MY ACCOUNT PREFERENCE. ALL THE ANSWERS FROM WELLS FARGO ARE MISLEADING, THE ANSWERS ARE SORRY WE CANNOT MAIL TO YOUR XXXX MAILING ADDRESS BECAUSE OF COVID-19 OR BECAUSE OF USA PATRIOT ACT OR BECAUSE OF THE WEATHER OR THEY MISLEAD AND SAY IT HAPPENED ONE TIME ONLY OR ..... NOT ONE TIME WELLS FARGO TRIED TO FIND A SOLUTION. READ AT XXXX HOW MANY THOUSAND OF CUSTOMERS ARE COMPLAINING ABOUT SIMILAR ISSUE. I ATTACHED XXXX OF LETTERS THAT WELLS FARGO SENT TO MY HOME ADDRESS FROM THE TIME I COMPLAINT HERE TILL NOW.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Wells Fargo noted over XXXX transactions for {$110000.00} from a company called XXXX that I told them had fraudulent and duplicate charges. XXXX XXXX refunded {$44000.00} back to me for the same fraud and Wells Fargo denied my claim and told me I needed to be smarter and check sources before engaging with a company. They also didnt listen to me, ignored what I said, deleted complaints that were logged in their system and closed then claim and will not allow me to reopen after telling me to send them complaint info in PDF form.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SD
Zip: 57106
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-01
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I had a business checking account that went sideways. The account was closed and there was an outstanding balance of roughly {$2500.00}. This was paid in full last month at a local branch and I was told that this would satisfy the account and the negative reporting would be removed/reversed. I have since tried opening accounts with Wells Fargo and other banks and was declined - Since the negative reporting is still in effect. I have talked to two reps at Wells Fargo who basically stated the " I can never bank with Wells Fargo again. '' But this is not I was told in person at the branch. Please advise!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90503
Submitted Via: Web
Date Sent: 2023-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A