Date Received: 2023-07-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: I send money on XX/XX/XXXX to a company called XXXX XXXX. The leader is XXXX XXXX. with office in XXXX and XXXX. I send XXXX which is the fee for his organization to find me partners to finance my projects in XXXX XXXX. Their time line of 12 month past on XX/XX/XXXX. I ask for the money to be reimburse and they promise to do that. WELLS FARGO BANK did not poste the Money {$3100.00} I made a claim om XX/XX/XXXX. Wells Fargo agents keep telling me that they are still working on my case until XXXX day XXXX Agent from Wells Fargo told me the XXXX XXXX WHERE THE MONEY SAID THE COMPANY XXXX XXXX REFUSED TO REIMBURSE THE MONEY. I went to a local Branch to Complaint. I taked to XXXX XXXX Associate Personal Banker NMLS ID ; XXXX. XXXX, ARIZONA. XXXX XXXX call the Transfer Services of WELLS FARGO and they verified my Identity and ask XXXX XXXX if I was in person in her office? She said Yes. After that they told her to tell me that my case still open. Right the way I find out that there is a fraud taking place. XXXX XXXX told me the Transfer services want me to go home and they will write to me by email. Until today I did not received any email about my claim from Wells Fargo. I call XXXX XXXX and they telling her the same story. I am coming to you to complaint against Wells Fargo Bank to Reimburse my {$3100.00} in my Checking Account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85395
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I applied for the Wells Fargo " BILT '' credit card when I was offered XXXX interest charges for the first 6 months of use. I was approved and began using the card with the understanding that I had to use it at least five times each month in order to receive the " rewards points '' generated by my monthly rental payment. The first statement I received showed interest charges added. Upon calling Wells Fargo customer service, I was told that I " did not qualify for XXXX interest charges ''. I then protested that no mention was made of this upon my notice of approval. The charges were then reversed, as were subsequent charges. I then cancelled the account, but my credit rating was reduced by 30 or 40 points as a result of all this misrepresentation. It seems that Wells Fargo is up to their usual shenanigans once again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77477
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023, a scammer contacted me posing as a Fraud agent from Wells Fargo. At first I received a text message, telling me I had a XXXX charge, if I didn't authorize to respond yes or no. I replied no. And immediately I received a call from what I thought was Wells Fargo, the number appeared as Wells Fargo in my phone. I talked to what I thought was an agent. From there, I was decieved. Next thing you know I realized it was fishy, I called the bank after XXXX had been taken from my account. Through XXXX scam. I called wells Fargo and they open a claim only to tell me I authorized the payment and was not going to get my money back. I have several witnesses that also believe it was a three way transfer. The person posed as XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89149
Submitted Via: Web
Date Sent: 2023-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Wells Fargo Bank , N.A . Contacted me via USPS asking me to take action to process a credit card application. I never filled out an application for a Wells Fargo credit card, so it appears to be a fishing expedition.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: False statements or representation
Subissue: Told you not to respond to a lawsuit they filed against you
Consumer Complaint: Wells Fargo continues to play these rollercoaster games. As youll see from my Preservation Specialist to whom confirmed they got all of the necessary documents for the loan modification. However for the 3rd time Wells Fargo as you can see has contracted themselves. On or about XX/XX/2023 as you all can see I obtained a Home Owners Insurance Policy from XXXX XXXX. However apparently Wells Fargo is trying to force me to take their price gouging insurance policy
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/XXXX Wells Fargo closed my account after a {$60000.00} check deposit from a large gambling win, I attempted to deposit the check I on XX/XX/XXXX. I have receipt. On XX/XX/XXXX {$5000.00} of the {$60000.00} was supposed to be available to withdraw, I attempted to do so and was told there was a hold on the account. Checking e-mails later I saw more details. I've called the company twice to try to expedite the process of receiving my money, I've went into a physical branch once to try to expedite the process. Neither have done anything. I've also tried to create notice on social media ( XXXX ), no progress has been made.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98155
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Social Security XXXX check was deposited to Wells Fargo Bank in the amount of {$2300.00} on XX/XX/XXXX. A {$150.00} cash was withdrawn on XX/XX/XXXX at XXXXXXXX XXXXATM XXXX. Traction # XXXX Wells Fargo saw this as an overdraft withdrawn, which made my account in the negative. Proof of ATM receipt is available. Upon calling the bank, my online account showed Social Security deposited the funds to Wells Fargo on XX/XX/XXXX. The case was disputed with no results. The ATM, XXXX card was cancelled on XX/XX/XXXX, but have unvalidating fraudulent charges in XXXX and XXXX since reporting the issue on a now closed account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21244
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX XXXX XXXX I deposited a U.S. Treasury Department issued check into my checking account at the Wells Fargo Bank in XXXX XXXX, Florida. The bank would only make available {$5000.00} of the {$20000.00} check and placed the balance on hold. I complained to the bank XXXX XXXX XXXX XXXX but he refused to honor the entire amount of the check upon deposit and stated the balance would remain on hold. This is a government issued check by the U.S. Treasury Department and I should have IMMEDIATE access to the full amount of the check!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I had a bank account at wellsfargo and they charged me fees left and right and sent my account to collections. I wasnt given notice and my account was closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98126
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-10
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My name is XXXX XXXX I been with Welfargo for over 4 years and realize I have several charge over XXXX charge on XXXX from XXXX $ and a charge for XXXX for XXXX $ I dont made those charge I have contact well fargo and transaction made online as well on XXXX which I dont have XXXX i have done a police report on my debit card over $ XXXXand welfargo denied my claim Today they sent me a letter denying my claim, telling me that they believe the transaction was made by me or someone authorized by me. I have my police report and the bank told me to contacted XXXX I contacted XXXX nothing been done I believe they have to reopen the claim I dont have any XXXX I want the bank to give me my {$6200.00} thats a lot of money to loose please I want my money I went to the bank nothing done this is not fair I been saving my money to paid for college I would like they escalated the dispute and give me my money back
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34983
Submitted Via: Web
Date Sent: 2023-07-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A