Date Received: 2023-07-13
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: This is unresolved issue with Wells Fargo Bank, My account was hacked for XXXX they did issue a temporary credit and come back 6 months later, with draw the money out of my checking account which of course caused it to be over drawn, As a customer for 11 year with them, I never had such unfair treatment this happened without be permission, i would like my funds back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 72301
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: We received credit card from Wells Fargo havent used them in at least 8 years didnt activate the credit cards didnt use the credit cards now I am getting past due letters and its affecting my credit score just received a letter from Wells Fargo that they are reducing my credit limit from XXXX to XXXX due to late payments I didnt use the cards this is crazy
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78155
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Company is closing my bank account no loses just disputes over small unauthorized charges after XXXX XXXX of banking with them and hundreds of dollars in fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 850XX
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: In XX/XX/2023 I noticed improper transactions against my various bank accounts with Wells Fargo. I reported the improper transactions. The bank closed my primary account and issued a new account to me. However, fraudulent transactions continued to appear on the new account so the bank said it would shut my access down completely. When I then had a later opportunity to view the accounts, I saw yet more fraudulent activities. I have engaged the bank to recover such monies ( thousands of dollars or more ) and have closed all accounts. What I seek now is a full accounting of all fraudulent transactions and confirmation that all monies have been returned to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Wells Fargo sold the servicing of my loan to another company sent me a letter saying they would forward all payments for 60 days. The new company didnt have my account set up on XX/XX/XXXX so I sent my payment how I do every month to Wells Fargo XXXX They didnt send the mortgage payment to the new servicer they deposited it back in my account with out any notification or explanation. I assumed this was an escrow payment or something refund. Now Im missing my monthly house payment because I used it on renovations to the house. How are they allowed to sell my mortgage and not provide any additional information. Or not follow through with what they say?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 661XX
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Dear CFPB, I am writing to lodge a heartfelt complaint against Wells Fargo Bank for their mismanagement and disregard of regulatory authorities and customer grievances. I have previously filed XXXX formal complaints, providing my real name, but the bank not only failed to acknowledge their mistakes but also responded by stating that I hadnt provided sufficient information to initiate a dispute resolution. On XX/XX/XXXX at XXXX PM, in a conversation lasting XXXX minutes ( I have recorded evidence ), I once again contacted Wells Fargo and provided all the necessary information regarding four transactions as requested. The banker assured me that I didnt need to make any payments during the dispute process and that my case had been submitted for resolution ( I have the recording as evidence ). To my astonishment, Wells Fargo bank harassed me with three consecutive phone calls tonight, asking for the same information. I informed them that I had already provided the required information just yesterday, and offered to play the recording for them. However, the bank insisted that I return goods from XXXX months ago before they could proceed. What level of professionalism is this? Who should I return goods to after XXXX months? Where is the return label? How can the seller accept a return? Is Wells Fargo playing a joke? XXXX! I urge the CFPB to intervene with stronger regulatory measures. This bank has gone completely insane. They are better suited for comedy than handling banking affairs. Please enforce strict oversight to prevent this bank from causing further harm or going bankrupt, which would affect more people. Thank you. Sincerely
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78626
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Wells Fargo bank has been notified that my account has been fraudulently charged and they refuse to resolve the situation. I have reached out to the fraudulent merchant, made a claim with wells fargo, made a police report due to the identity theft, Filed a complaint with the FTC, and will be obtaining a lawyer. Wells Fargo and XXXX XXXX are allowing people to be scammed and fraudulent purchases to be made and they are not holding these people accountable nor are they resolving the issue as far as the legal right to a chargeback.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95062
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: I found a home online through XXXX and rented a home and have been paying rent to whom I thought was the owner since XX/XX/2023, I have lived in the residence for 7 months, and I found out last month that I was a victim of a rental scam. The property management of the home I reside in served me with a dispossessery notice to vacate in 7 days.I have paid XXXX $ in rent and now I do not have anything to move with. I have filed complaints with the FBI, the FTC, my bank, the police dept, and the sheriff 's dept. I have lost my hard-earned money that no one seems to care about or even want to help me get back. I am the victim, I have nowhere to g, o and now, no money, this is completely and utterly not fair. I should not be penalized for someone else 's criminal actions toward me, I am the victim
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30043
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Sent a domestic wire transfer for {$10000.00} on XX/XX/2023 via online banking. As of today, XX/XX/XXXX. The wire has not reached the beneficiary ( wire instructions are correct and confirmed ). Wells Fargo ( WF ) online department and wire department misinform and misguide me on each call to check status and confirm the funds were sent. The last call the representative made it seem like the funds can be held indefinitely and they don't have to inform me of legal or lawful deadlines to refund the money to my account. I request XXXX ( Federal reserve number, which confirms the wire was sent without issues ), they don't expect I'd know to ask for it. They place me on hold, while they ask team lead and confirm they don't have XXXX yet because the case and funds are sitting in WF compliance. They can't contact compliance or place a sense of urgency to resolve either because the department does not talk to them. Every business day between XX/XX/XXXX to XXXX, they request I provide my full name, address and date of birth to release the funds. I provide the information and this does not resolve the release. Each follow up call is the same generic process cycle but no resolution and they can't find the previous XXXX notes where they sent my information to compliance, each follow up call is like the first call. I requested they cancel the wire and refund to my account, they say they can recall but not sure if the beneficiary will return the funds which is contradictory because some CSR admit the funds haven't been released and are at WF while others say the funds have been released. The receiving bank confirmed notice of wire expecting the amount, but funds have not been released to them by Wells Fargo. Regardless of how many times you call XXXX ( wire dept ) or XXXX ( online claims ) no one knows what to tell you or how to resolve you issue, hands are tied and washed like XXXX XXXX. If you go to the branch, since you initiated the wire online, they are clueless and can't resolve and refer you back to online. The lack of providing customer information, a resolution date, accountability, lack of care to resolve the customer issue is demonstrated, no matter how urgent the matter is for the client, they don't care and tell you they can't do anything and have to wait for compliance ( which is indefinite ). This issue makes you lose total confidence and trust at WF ability to manage online wire transfers. It is better served to go to the branch. Online department provides no solutions or information besides reading off of a script and tell you to file a complaint with the office of the WF president.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33155
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Submitting a complaint claim XXXX. Wells Fargo claims assistance Center In XX/XX/XXXX A check made out to XXXX XXXX XXXX was stolen, altered and cashed. [ See attachment check # XXXX }. I did not become aware of this theft until XX/XX/XXXX because I was out of state helping my daughter who had just given birth. I submitted a claim on XX/XX/XXXX It took a few stressful months for them to send me an affidavit and submit a claim On XX/XX/XXXX I received a letter from Wells Fargo saying I would hear from them in 90 to 120 days. Funds would either be returned to my account or I would receive a letter explaining the outcome. It has been 120 days, I have not heard from them. I reached out to them twice and was told that some one would call me back in 24 to 48 hours. In both instances they did not contact me [ See copy of Wells Fargo Letter } My husband and I are XXXX and XXXX years of age and we have been long term responsible clients of Wells Fargo I am hoping that you can help me reclaim these funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30350
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A