Date Received: 2023-07-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I didn't realize Wells Fargo had gotten in trouble for their 're-entry program '. I documented all of this awhile back. They foreclosed on my home after numerous attempts of me trying to pay them. I can upload the document ; it is too much to type here. In short I was in their 're-entry ' program and no matter what documents I gave, they kept asking for new documents and new documents until the original set of documents became 'stale '. They kept this up, all the while refusing to accept payments in a purposeful effort to take my house. I hear they are STILL doing this to people as well. I also had a car loan with them before all of this. I had bought the car to do XXXX so I could maintain the income to pay the house. I was approved at first by XXXX but then through some mistake on their part I was not allowed to drive for XXXX. I begged WF to roll over the XXXX? I needed to buy the car outright into the XXXX XXXX? equity I had in the house. They not only refused but laughed at me. Repo 'd the car. Then later tried to take the house. Then after all was said and done they waited 10 years to 'write off ' the supposed loss on the car which very recently went on my credit, and cost me my government security clearance I needed for my job.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45011
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am continually being called on the telephone by this agency over an alleged debt. I am requesting validation of this debt. These accounts has been reporting inaccurately. I wanted to dispute these because of this and it was affecting my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46208
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: In XX/XX/2023 I opened an account with Wells Fargo reacting to the marketing offer. Starting in XXXX I have worked in the XXXX and to that effect I requested the bank to send me a paper bill to the XXXX address. The bill never arrived. Furthermore the bank apparently mispelled my US address therefore despite speaking with three people at the bank 's customer service I was given no assistance regarding the exact start of the account. The issue is that the marketing offer extended relates to spend of {$3000.00} within the 90 days of the account opening. Since the bank blocked my online access as I am using my device overseas ( foreign IP address ) as threat it also refused to provide me with the account opening date. I think this is done on purpose so the 90 days threshold is not met and this info is absolutely no way related to the account security. Furthermore the WF staff is utterly rude and unprofessional and instead of providing the solution to the problem such as this they just offer meaningless and ridiculous talking points which have absolutely no relation to reality
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60073
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: date XXXX the amounts of credit extended XXXX to wells Fargo auto I have send a letter to resolve the issue they fail to respond to the letter or to open the account that is all ready been credited by my open end consumer credit plan 15 US code 1602 J this entire process has been unfavorable me they have discriminated against me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: XXXX XXXX refunded me in full for my stay on XXXX - XX/XX/ for {$380.00} on XXXXXXXXz There has been no information as to why I was charged again on XXXX. Ive spoken to several employees as well as sending an email to the manager asking for clarification. No one had gotten back to me. I opened a dispute with Wells Fargo on XX/XX/. I forwarded the email from the hotel stating I would be refunded. Wells Fargo said they will credit me the charge on XX/XX/. I reviewed my account and the charge was not credited. I called again on XXXX the dispute rep said she saw all of the information there and would process the credit. To date the credit has not happened. I called on XX/XX/XXXX and the dispute rep now tells me they have to close the old dispute and create a new one. I need this resolved and the interest rates from the fraudulent charged credited back to my account. Please advise on next steps.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07065
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Dear CFPB, I am writing this letter to lodge a complaint against Wells Fargo Bank for their fraudulent practices targeting consumers. Despite my previous attempts to complain, I had to contact Wells Fargo again today to inquire about the amount I need to pay on my previous bill. I specifically asked the agent to calculate the amount, considering that there are four disputed charges that should be deducted. The agent performed the calculation and informed me that I could subtract approximately {$250.00} because the four disputed charges are still pending, and I am not required to pay or incur any interest. I then informed the agent that I had recorded our conversation as evidence in case there are any future issues for which they would be responsible. Immediately, she panicked and tried to transfer my call to her supervisor, retracting everything she had just said. This banks behavior is outrageous! They shamelessly deceive consumers, neglect disputes, and employ various forms of deception. They even claim that undisputed charges were not provided by the customer! Wells Fargo bank has shown me the ugliest side of American capitalist banking. This bank is on the verge of collapse ; they must be facing severe financial instability. I now have two recorded pieces of evidence : 1. A complete recording of the conversation regarding the disputed charges and the information provided. 2. A recording of the banks fraudulent misrepresentation of the correct repayment amount. I kindly request regulatory authorities to oversee this matter. If this shameless bank continues its obstinate behavior after my complaint, I am prepared to cooperate with the CFPB to take further legal action. Sincerely, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78626
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Dear CFPB, I am writing to lodge a heartfelt complaint against Wells Fargo Bank for their mismanagement and disregard of regulatory authorities and customer grievances. I have previously filed seven formal complaints, providing my real name, but the bank not only failed to acknowledge their mistakes but also responded by stating that I hadnt provided sufficient information to initiate a dispute resolution. On XX/XX/XXXX at XXXX XXXX, in a conversation lasting 40 minutes ( I have recorded evidence ), I once again contacted Wells Fargo and provided all the necessary information regarding four transactions as requested. The banker assured me that I didnt need to make any payments during the dispute process and that my case had been submitted for resolution ( I have the recording as evidence ). To my astonishment, Wells Fargo bank harassed me with three consecutive phone calls tonight, asking for the same information. I informed them that I had already provided the required information just yesterday, and offered to play the recording for them. However, the bank insisted that I return goods from three months ago before they could proceed. What level of professionalism is this? Who should I return goods to after three months? Where is the return label? How can the seller accept a return? Is Wells Fargo playing a joke? Hahaha! I urge the CFPB to intervene with stronger regulatory measures. This bank has gone completely insane. They are better suited for comedy than handling banking affairs. Please enforce strict oversight to prevent this bank from causing further harm or going bankrupt, which would affect more people. Thank you. Sincerely
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78626
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: on XXXX I transferred from Wells Fargo {$5000.00} from my checking account to my XXXX XXXX XXXX account. Today, XXXX I wanted to transfer another {$5000.00} but Wells Fargo restricted me to a monthly limit of {$6000.00}. I called to ask why and they could not provide an adequate response at the customer service level. My call was escalated and pending a call back but I felt it was important to report this issue. I feel, this is my money and I should not be restricted using online transfer capabilities between my accounts as I see fit for my financial wellbeing. Using other means such as a check or wire or other methods is a waste of time for me since online transfers are fast and efficient.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33647
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: CFPB closed my previous complaint based on Wells Fargos reply. But the issue was not resolved. The previous case number is:XXXX Wells Fargo failed to provide reasons for POA rejection and requesting more document from my side. I have called the officer provided by Wells Fargo but no one answer the call.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: While travelling to XXXX XXXX, XXXX from XX/XX/2023 - XX/XX/2023, I noticed the morning of XX/XX/2023 that my debit and credit cards were used fraudulently to purchase the following : {$3000.00} for construction materials, {$2300.00} for groceries, {$1600.00} at a candy store, {$1300.00} at a grocery store in XXXX XXXX and another {$1100.00} to a grocery store in XXXX XXXX. I immediately called the bank reporting the transaction and they cancelled my cards, issued new ones, and let me know Id hear back from them in XXXX business days. This week, XXXX, XXXX, XXXX, I received a response from my bank, Wells Fargo, that the claim was denied for my two credit cards. I called the bank on Wednesday ( XX/XX/2023 ) morning asking them to turn over the documentation used as part of the investigation. They mentioned they didn't have any but made their decision based on the fact that I had the cards with me the next morning that I realized the charges had occurred. However, the bank said they would re-open the case and review my transaction history and reach out to the merchant and let me know their decision in XXXX business days. The charges to these XXXX cards were the following : {$3000.00} for construction materials, {$2300.00} for groceries, and {$1600.00} at a candy store. This morning, XX/XX/2023, I reached out to Wells Fargo after realizing the claim on my debit card had been denied as well. They mentioned that because the card was not cloned, they determined that no fraud had occurred. The charges on my debit card were the following : {$1300.00} at a grocery store in XXXX XXXX and another {$1100.00} to a grocery store in XXXX XXXX. While in XXXX XXXX, I attempted to file a police report, however the police were unwilling to create a report due to 1 ) I not being able to pinpoint exactly where the charges came from and 2 ) because I didnt have the proper XXXX documentation, such tax id, XXXX voting card, etc. In addition, I attempted to file a police report at my local police station in XXXX XXXX, CA but I was unable to due to the crime occurring outside of the country. However, I have filed a report with the U.S. Embassy and Consulates in XXXX and are waiting to hear back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91910
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A