Date Received: 2023-08-08
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I tried to open an account with Wells Fargo. I was denied the opportunity to open an account without reason. The bank provided a letter in the mail dated XX/XX/23 stating " We've finished researching your identity theft claim regarding account ending in XXXX. Our research indicated the account was applied for by your or someone who had your permission ''. This company has not provided any findings or PROOF that an investigation/ or research was actually conducted, besides this letter. I have reported identity theft to the credit bureaus as I have been experiencing the same issues with other accounts. I am only XXXX XXXX XXXX and I believe that someone has fraudulently used my social to obtain accounts that I was not present nor aware of. There is no way for me to verify I was provided a fair and equitable inquiry into my identity theft claim and therefore there is no basis to not allowing to open an account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31419
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-07
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2023 ; I received an email from Wells fargo about Payment Card Fraud Alert about 2 transactions that was approved that was unauthorized for : XX/XX/2023 XXXX XXXX XXXX for {$18.00} XX/XX/2023 XXXX for {$27.00} Immediately after that email I call my bank Wellsfargo and report the charges unauthorized. Stated that those transactions are not mine and that I have no clue what XXXX XXXX was. Then received a resolution letter dated XX/XX/2023 received on XX/XX/2023 that my claim was denied due to the findings that the charges were authorized. To which I called my bank to know why it was denied and got no help or resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89122
Submitted Via: Web
Date Sent: 2023-08-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Opening an account
Subissue: Confusing or missing disclosures
Consumer Complaint: As stated in previous letter I have asked for certain information pertaining this issue and wells Fargo is not investigating correctly I spoke with the rep from wells Fargo told her what the issue was what I was asking for for documents. I have also stated I didn't check in not my signature wells Fargo has failed to investigate correctly This also a accommodation letter asking for the details and documents I need to continue with this case.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78641
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I have/had a checking account with Wells Fargo Bank , `` WF. '' I received an e-mail from WF stating they were going to inactivate my Bill pay due to no activity. I figured OK, as I set up this account for an emergency fund account and was not using Bill Pay. WF 's stated intention migrated to, " we have inactivated your account and call the XXXX for additional details. I called and spoke to 4 different people at 4 different times. WF sent me a survey and I documented the fact that WF had unilaterally closed my checking account and had failed to return MY {$600.00} in the account. After submitting the survey online I later checked my checking account status online and it went from {$600.00} to {$0.00} balance with no further explanation as to where my funds went to. The initial person I spoke to told me WF will mail me a check to my po box , as I live in the Country and do not have a physical mailbox at my home. Upon hanging up with the initial person I noticed I had a new e-mail from WF. It stated I had to do several things to close my account and get MY money returned to me. The e-mail directly contradicted what the initial person told me was going to occur. I called WF back and was told WF does not send cashier 's checks to po box es. The initial plan was to send me a cashier 's check for the amount of money I had in the account. The 2nd person wanted to help me and ultimately asked if I had another bank I use. I told her, " yes '' and she told me the account was " linked '' to the WF account. She then told me I can simply transfer the funds to my other account and thereby close the WF account. It sounded like the easiest way to close the WF account, as WF does not mail a cashier 's check to a po box and I told the WF rep that if WF mails it to my home the cashier 's check will be returned to WF by the Post Office. I was then told that WF has to close the account to re-activate the account. The rep told me she would make sure that occurred and I would then be able to transfer my money to the other bank I use. I went online Saturday evening and WF 's online banking site stated my account was closed. More importantly it indicated that my account now had a balance of {$0.00}. I called WF again and was told WF " would likely mail a cashier 's check to me. '' I explained in detail the po box versus mailing to my physical address dilemma. That rep then told me that WF will mail me a cashier 's check to my po box , which directly contradicted what the last rep explained to me. The rep began lying to me in an obvious attempt to get me off of the phone and therefore out of his life. I asked for a Supervisor numerous times as it became painfully obvious to me and the WF rep that lying to me was not going to work. I was placed on hold and waited 15 minutes to speak to a Supervisor. I explained the entire debacle Wells Fargo had unilaterally created and asked where my {$600.00} had gone to. I was placed on hold numerous times by the Supervisor and ultimately told that WF will mail me a cashier 's check to my po box . I told the Supervisor that WF will not mail the cashier 's check to my po box . She then checked my assertion to her by looking up WF 's policy on the mailing of cashier 's checks to customer 's. She returned and read me WF 's policy on cashier 's check which stated they will not mail a cashier 's check to a po box . I again told the Supervisor if they mail a cashier 's check to my physical address it will be returned. I then asked a simple question. What happened to the plan to re-activate my account and simply allow me to make an electronic transfer from WF to my other linked account. She responded that she did not know what happened and told me she needed to submit some form. The Supervisor did not know what to do or what WF had done with my money. At the end of the day, WF has unilaterally denied me the access and therefore the use of MY money by their silly actions. It is abundantly clear that NONE of the WF personnel I spoke to has any idea where MY money has gone to. I have lost 2 hours of my life attempting to resolve the problem WF created but can not do so because NOBODY at WF has any idea what is going on with MY money or how to resolve this problem WF created. It seems to me that what WF has done here is illegal. In effect they have taken MY money without ANY valid reason and basically left me in limbo as to how I can get MY money returned to me. The WF culture apparently believes they can do as they please with customer 's money with impunity. This is abundantly clear by the actions WF has taken to date. My next step is to consult with a lawyer as I have invested hours of my time and know nothing more than when WF unilaterally closed my account with no answers to me. THIS IS EGREGIOUS and I would think that ANY person with any amount of their money in an FDIC insured account would have a problem with WF 's business practices. If WF ignores me or provides some ridiculous answer to me I am going to retain a lawyer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 956XX
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My home was foreclosed on after attempting XXXX Programs and modifications. We were later told our mortgage payments had been mis-applied to another customer with the same last name XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37042
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Dear CFPB, This complaint is in reply to Wells Fargos Final Response letter to me dated XX/XX/2023, which derives from my CFPB complaint XXXX. In the letter, Wells Fargo stated the following ( the text is quoted verbatim ; my reply continues following the line of asterisks below ) : What you need to know : On XX/XX/2023, a business decision was made to close your Initiate Business Checking account ending in XXXX, a notification letter was mailed to the address on file to advise you of our decision and that the above business checking account was expected to close by XX/XX/2023, however, the account closure was extended and was expected to close XX/XX/2023, as we were awaiting additional information from the involved parties. We have enclosed is a copy of the letter for your review. Also, on XX/XX/2023, a business decision was made to close your Wells Fargo Complete Advantage Checking account ending in XXXX and your Wells Fargo Goal Savings account ending in XXXX and was expected to close by XX/XX/2023. The account closure was extended and expected to close XX/XX/2023. We have enclosed is a copy of the letter for your review. On XX/XX/2023, while speaking with our Fraud Loss Prevention Center it was confirmed the account ending in XXXX was debited {$9700.00} due to the {$20000.00} wire being recalled. It was further explained that if a letter from XXXX XXXX stating that the wire recall would be cancelled and that the funds were supposed to be received by you then the relationship could be retained. We have confirmed that as of XX/XX/2023, the accounts ending XXXX, XXXX, and XXXX, have all been closed and any remaining balances will be sent to you in the form of a cashiers check to your address we have on file. We understand you are anticipating a more specific reason for our decision ; however, the attached Deposit Account Agreement explains the bank reserves the right to close your accounts at any time. We apologize for any inconvenience this might have caused ; however, our decision to close your account is final. If you have further questions about the closures, please contact our Fraud Loss Prevention Center at XXXX. How to contact us : We appreciate your time and effort you took to contact us. If you have questions, please contact us at XXXX. Were ready to help you Monday through Friday from XXXX XXXX to XXXXXXXX XXXX Central Time. We accept telecommunications relay service calls. Sincerely, XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Enclosure cc : Consumer Financial Protection Bureau I will address bullet point ( 3 ) On XX/XX/2023, while speaking with our Fraud Loss Prevention Center it was confirmed the account ending in XXXX was debited {$9700.00} due to the {$20000.00} wire being recalled. It was further explained that if a letter from XXXX XXXX stating that the wire recall would be cancelled and that the funds were supposed to be received by you then the relationship could be retained. in this complaint. Here, in its essentials, is the chain of events which led to XXXX XXXX wrongful, groundless, unjustified, and outright illegal actions against me ( please see my CFPB complaint XXXX for a full chronology and description ) : XXXX XXXX XXXX, a Texas-based charitable organization, on XX/XX/2023, from its XXXX bank account wired {$20000.00} to my Wells Fargo Complete Advantage checking account ending in XXXX. The following day, from the above-mentioned checking account, I wired the {$20000.00} to an attorney, XXXX XXXX XXXX Managing Partner at XXXX XXXX XXXX, in XXXX XXXX XXXX California. This attorney, as mentioned in my original CFPB complaint XXXX, is tasked with putting together the various contracts and agreements pertaining to a small-budget film of which I am the Executive Producer. The {$20000.00} is his retainer for services rendered. On XXXX, 2023, I received notice from Wells Fargo that my account ending in XXXX was now frozen and would be closed. At this point, I was unable to make payments with or withdraw the {$9700.00} in the account. Per bullet point ( 3 ) of XXXX XXXX XXXX XXXX to me, they have simply taken the money from me to partially compensate it for the loss of {$20000.00} owing to some alleged issue or problem with the XXXX bank account from which the wire originated, supposedly leading to XXXX purported recall of the wire. Of critical importance here, it should be noted that, to date, Wells Fargo has made no attempt whatsoever to retrieve the {$20000.00} from the ultimate recipient of the money, attorney XXXX XXXX of XXXX XXXX XXXX, nor, indeed has XXXX Bank. So then, XXXX XXXX is being allowed, by both banks, to simply keep the full {$20000.00}, while Wells Fargo sees fit to literally steal my {$9700.00} in order to ( ludicrously ) partially make up for its losses as a result of the supposed complications and difficulties affecting the institution transmitting the wire. It is, of course, utterly self-evident that, in this instance, Wells Fargo has absolutely no legal or moral right to my money, and should not, can not, and must not be permitted to keep it. Under the circumstances, Wells Fargo debiting my account in the amount of {$9700.00} is nothing short of abject theft. That is to say, from a common-sense perspective, both logical and ethical, Wells Fargos actions against me amount to pure thievery. I, thus, hereby demand that Wells Fargo bank return my {$9700.00} forthwith. I am fully prepared to take whatever legal action is necessary against Wells Fargo bank to secure the return of my {$9700.00}. Sincerely, XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91423
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I am writing to report an incident of identity theft involving my personal information. I recently discovered multiple credit card accounts opened under my name without my knowledge or consent. These accounts were established in locations I have never visited, confirming the unauthorized nature of these actions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95126
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Wells Fargo Vehicle Loan- Reporting 30 days late for the months of XX/XX/2022, XX/XX/2022, XX/XX/2022. I have reached out for them to remove. The reason being I XXXX XXXXXXXX which falls under the Credit Protections Under the Coronavirus CARES Act. I've disputed the information, nothing has changed thus far.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31705
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-07
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I open an account with XXXX XXXX to have my employer to make direct deposit and each I must say money was missing or funds was low and overdraft when they told I didnt have overdraft protection but account was negative! I lost every bit of XXXX dollars I lost then they closd my on their own
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 294XX
Submitted Via: Web
Date Sent: 2023-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-07
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: XX/XX/2023 I reported fraudulent activity on my savings account with Wells Fargo bank. XXXX different transactions- {$100.00} and {$5000.00} were taken out of savings account. The {$5000.00} was paid to XXXX XXXX. My personal information had been altered online in my account, email address changed, phone number changed. They filed a fraud claim and blocked my account, pending investigation. On XX/XX/2023, I received a letter and debit card from XXXXXXXX XXXX with my name, saying I opened a checking account. I contacted them, they filed a fraud claim as well and canceled and blocked card. And advised me to contact Wells Fargo and give them account # so they can communicate with each other regarding claims. I also received letter from XXXX XXXX XXXX XXXX, stating my information had been compromised in a data breach by XXXX with XXXX XXXX regarding deceased customers who had life insurance policies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28214
Submitted Via: Web
Date Sent: 2023-08-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A