Date Received: 2023-08-23
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Wells Fargo sent my loan to an attorney for Foreclosure without properly assisting me with payment options. I have been trying to get help through the XXXX XXXX XXXX XXXX. I applied in XXXX, and have not heard from them yet. I was able to make a mortgage payment in XXXX. Every time I talk to Wells Fargo, everything falls on deaf ears.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX the money to the name and email address the illegid company told me to so I can purchase a puppy. Delivery was last Saturday and never had any communication with the carrier service they informed me was doing the transport. Called the company and there was no such transport under my name or confirmation number. XXXX the website to make sure legit company and there was no reports. After not getting emails from carrier and no such reservation for me I XXXX the website again and now it's flagged scam.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77388
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-23
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: I received a card I never applied for from Wells Fargo. When I called them to report the fraudulent activity, they said that their helpdesk was closed and wouldnt be open until tomorrow, and did nothing to help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63017
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-23
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have been trying to add the Durable POA to my XXXX XXXX XXXX Grandmother 's bank accounts at Wells Fargo since XX/XX/XXXX to help her access her accounts and keep up with balances, charges, deposits and to help her get past statements for the 5 year lookback with XXXX she's trying to apply for. Her health is declining and she needs help. Durable POA was done at Wells Fargo in person ( my Grandmother, my husband and I-the DPOA 's , and 2 witnesses at my Grandmother 's local bank branch. I live in Oklahoma. She lives in Florida and is currently in a XXXX home. This was written up in XX/XX/XXXX. Wells Fargo 1st said that their notary missed checking a box for known or in person however she wrote underneath presented FL identification proving we were there. The bank notarized the XXXX, designation of XXXX XXXX & living will, and actual Will documents that day. We signed in at the bank for notary. Bank is saying 2 documents are fine and show we were there but 3rd one done on same day at same time does not. They got an affidavit from the notary showing I was present and also an affidavit showing my Grandmother was present for the signing. Now they want me to go in person to bank in FL to add it knowing that I can't. I need to get the last 5 years of statements for my Grandmother for Medicaid application. She has started bouncing checks. She needs help. A medicaid advocate went to the XXXX home and tried to help my Grandmother call Wells Fargo to access accounts today. She had trouble following the conversation and verifying data to get access to her own account. When the advocate tried to help her Wells Fargo told the advocate she can not help her. My grandmother 's online access is also gone. She has no real idea what is going on with her accounts. And to top it off upon getting a few bits of information she realized that her account balance is much lower than it should be. Her caretaker was joint on that account and has now disappeared isn't answering calls etc. Trying to figure out how to help my Grandma as POA but Wells Fargo keeps blocking everything I do to try to help her.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 73160
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-23
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2023 I went to a XXXX store. I spent roughly {$30.00}. I have my receipt showing the expense. When I checked my account the following morning there was an additional charge for roughly {$690.00}. I did not make this purchase. I filed a claim with Wells Fargo but my claim has not been investigated. I have not heard from anyone in over a week.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 955XX
Submitted Via: Web
Date Sent: 2023-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: My credit card was receiving suspicious charges so I called to cancel. They transferred the balance and removed the history of all previous transactions. When they transferred the card the old total was less than the new total. I told them what happened, a few months later same thing occurred. Suspicious transactions, then they sent me a new card and the total credit debt was more than it should have been. I tried disputing but they say there is no history because it is a new card. This is Wellsfargo
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77084
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Over the years, Wells Fargo would systematically hold deposits and cause me to have numerous overdraft fees by not making deposits available on the day I am paid, or the day the money was received by the bank. They would purposely wait until a Tuesday to post a positive account balance even though I was paid on Fridays. Causing any automatic payments to my account to have a {$35.00} overdraft fee each time for several payments. Sometimes resulting in {$150.00} or more each paycheck. When I asked them about this they said there was nothing they could do because it was the way their system was set up.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94591
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Wells Fargo has taken more than {$500.00} in overdraft fees in the past week, causing my account to be more than XXXX $ in the red. Wells Fargo also keeps charging me interest on the credit card, while continuing to charge me overdraft fees. I don't understand how predatory a company can be while continuing to XXXX my account. I've contacted Wells Fargo multiple times and have found no resolution. They have taken money from my XXXX income, my grants from work for electric bills, etc, etc.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07047
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I have had problems with my account for a while now that included overdraft fees, account fees, ect. I have had to close an account and open another one be cause of fraud and bank fees. I like to be compensated as a loyal and long time customer of Well Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75206
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33032
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A