Date Received: 2023-08-29
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I just want to make clear of this i got a letter in the mail stating that i have exhausted my mediation with wells fargo so i was told to take care of this matter in this area. I am very frustrated with wells fargo in how they handled my account. First of all they closed my account not letting me know anything and from because i had reported fraud on my account with multiple charges they said nope your gone took away my priveleges and mishandled my account very unprofessional also how they handled things. Also i been noticing money was missing in my account when i had paid all my bills and such. money was stolen out of my account from the company that had money in my account from when i got paid money from work i really think that they handled that very poorly and charged random fees to my account i do think they need to take better care of their former and regular customers and mislead people. very unacceptable. i think this bank is bad for business because they dont know how to handle peoples accounts. I would like Wells fargo to send me a relief check of up to {$10000.00} in damages not exceeding the amount but anywhere inbetween there would greatly be appreciated just very unprofessional how they took advantage of a XXXX adult very sad
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84010
Submitted Via: Web
Date Sent: 2023-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-29
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Deposit a check into atm. However check got stuck for 2wks .consequently I could pay bills and such .late fee invite and I suffered mentally and financially.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90220
Submitted Via: Web
Date Sent: 2023-08-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I read about how I was supposed to be contacted by Wellsfargo about the money that they owe their customers and how they are supposed to inform us. I have not been notified about them breaking numerous consumer financial protection laws.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78753
Submitted Via: Web
Date Sent: 2023-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-29
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: I have been with Wells Fargo since 2016. Since that time they have opened an account, if not multiple accounts, under my name using my personal information without my consent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94553
Submitted Via: Web
Date Sent: 2023-08-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022, I made an ACH transfer of {$10000.00} from my checking account at Wells Fargo to a new checking account at XXXX XXXX. I got a transaction number from the transfer and then an email from XXXX that my money was successfully deposited into my XXXX Account. I tried to get into my new XXXX account on two occasions after that, but there were technical difficulties getting into my new account. When I finally got into the new XXXX account, the balance of the checking account was XXXX ( {$0.00} ). I immediately called the XXXX number and was told there was a " flag '' on my account and that I would need to go into the branch at XXXX to get an explanation. I went into the branch at XXXX and they told me that the flag was due to a suspicion for fraud, since I deposited a " large amount '' of {$10000.00} into a new account. I asked where my money was, since it was not in the new account. At that time, the XXXX branch thought the money was sent back to Wells Fargo. Since then, I have been on a search for my {$10000.00}. Wells Fargo tells me that XXXX has the money and XXXX tells me that Wells Fargo has the money. I have put in at least 20 claims on this issue at both banks and I have still gotten nowhere in terms of finding my money. All of the telephone calls are recorded at Wells Fargo, so if they need to be accessed, that should not be an issue. My issue with the lost {$10000.00} has been escalated to different people and managers at both banks and still there is no resolution. I have asked the banks to talk to eachother to try to resolve my issue and noone from XXXX will speak with bankers or managers at Wells Fargo and vice versa. I have had bank " investigators '' look for the money and still XXXX blaims Wells Fargo and Wells Fargo blaims XXXX. Wells Fargo has had me contact my local police about a " financial crime '' against XXXX. I called my local police and they told me that since I have tracking numbers and emails, that this is an issue for the banks to solve, not the local police. Now, Wells Fargo tells me that XXXX XXXX XXXX probably has my money. I will supply this explaination to you in the file uploading area. I feel like these banks have failed me as a consumer. Wells Fargo recently told me to call XXXX XXXX XXXX about the lost funds. I was simply told to call the " executive branch ''. There is no number to call at XXXX XXXX XXXX for an executive branch. When you call XXXX XXXX XXXX if you want to speak with someone, you have to have an account. I do not have an account there. I called my local XXXX XXXX XXXX and they told me they do not have a number or email address for XXXX XXXX XXXX executive offices. Why am I trying to contact XXXX XXXX XXXX when my transaction was between Wells Fargo and XXXX?? I am told that XXXX XXXX XXXX helps with the transactions between Wells Fargo and other banks. I have more recently been told by Wells Fargo that XXXX XXXX XXXXXXXX helps with the transactions between XXXX and other banks. I get different stories every time I contact these banks. In case this isn't confusing enough, XXXX tells me that a company called XXXX helps them with their transactions. I have called XXXX to see if they could have the {$10000.00}, but they tell me they need to know which of their " divisions '' is used by XXXX so they can help me. I have contacted the NC Commissioner of Banks about XXXX. The response from XXXX was very generic, stating that I should call the XXXX number at Wells Fargo to help me. That is laughable, since I have called Wells Fargo more times than I can count. I will attach that letter to this compaint. Again, my ACH transaction was from Wells Fargo to a new account at XXXX. It never showed up in my XXXX XXXX account and I have not seen the money since XX/XX/. Thank you for your help in this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27540
Submitted Via: Web
Date Sent: 2023-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2023-08-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am victim of a landlord scam. I man posed as being an owner of a property that I currently visited. They sent me an online application to apply to see if I qualified for renting their property. I then XXXX him the application fee which he stated that can be refunded if I choose to cancel the process. Later he asked for a XXXX deposit fee to have the house. I told him that my bank is in a pending status and he said I was being difficult. I then cancelled my pending payment and asked him for a refund because I found out that the property which I viewed did not have a landlord rather it is being rented out through an agency named XXXX XXXX I asked the agency if XXXX XXXX was afflicted with them or the landlord and they told me they had no such records of that name. I keep asking for my money back but he wont do it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93033
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX XXXX XXXX XXXXunknown XXXX payments were made from my Wells Fargo account. Ive reported that multiple times, the bank just denied because it seems I authorized but if Im reporting and saying that I dont recognize those transactions and the person that received the money I Think I have right and the E regulations protects me. I received unknown money and from there XXXX dollars were transferred ( not by me ) and I didnt authorized anyone to do that, reported to police. Thats not possible for me to accept that answer After my claim Im not able to use XXXX because Im blocked
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11520
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2019 I did a transfer from Wells Fargo bank where I was the account holder to the XXXXXXXX XXXX to the supposed closing attorneys account. 2 hours later I was informed by the closing attorney that they didn't receive the wire, and they confirmed the account information that I had was not the correct one, apparently the email was hacked and I was following the instructions from a hacker. I immediately informed my bank, and while the funds were still available on my account I requested to place a swift recall. Accordingly to the bank manger of the branch where I initiated the transferred from, the Wells Fargo had place a wire stopped successfully and the XXXXXXXX XXXX did acknowledge a name discrepancy and the wire was placed on hold. On XX/XX/XXXX the XXXXXXXX XXXX released the funds to the fraudsters and closed the account. Following the investigations from the Law enforcement in XXXX, the Police officer uncharged discovered the XXXXXXXX XXXX opened the account to a person with fake ID and XXXX phone number. Still the bank released the red flagged funds. The Wells Fargo did failed by not confirming with the XXXX the account at the time I was making the wire transfer, as a result of this mistake I was told the manager was later on terminated ; still I never retrieved my money, and the XXXX XXXX did opened and released the funds to fraudsters what makes me conclude this was an inside crime. I need from both bank to accept their response and refund the money that I lost
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30189
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Trying to communicate with the company to fix an issue with the application process
Consumer Complaint: I received a letter and application allowing me to discount my mortgage and loan rate without any refinance implications. I promptly completed the letter and sent it back assuming my rate would be reduced. I have just noticed that for over a year they have not applied to agreed upon discount and have failed to respond to my requests for correction or direct me to the right place. It's been hours of being on phone calls and being moved around department.s
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11211
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A