Date Received: 2023-09-01
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: On the end of XXXX of XXXX, I XXXX XXXX went into my XXXX XXXXXXXX XXXX Wells Fargo branch to inquire on why all my accounts were frozen. I met with supervisor after waiting hours. She ( XXXX XXXX ) was very rude and said that my accounts were going to be closed due to me depositing a third party check. I attempted to explain that I wasn't aware that I couldn't deposit a check written from my company to non profit organization of amount {$200.00}. I ended paying cash and figure i can deposit check into my checking account. Her replied was that since I've been with bank for less than a year, I was not considered priority ( even though I had over an XXXX in my wellsfargo account ) She also stated that unfortunately all my account ( 3 Accounts total of XXXX ) needed to be closed out immediately. I became very apologetic and devastated because that was my primary account and all of my bills were set for auto pay with well fargo accounts. She stated that they couldn't do anything for me and I would need to withdrawl all my money and open up an account elsewhere. She also stated that as of XX/XX/2023 all of my accounts would be closed permanently and I would no longer have online access.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06511
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: On XX/XX/XXXX, I sent Wells Fargo Mortgage two separate checks from my credit union. Each check was for the amount of {$900.00}. I put instructions on both checks to have one check be applied for my XX/XX/XXXX payment and the other check to be applied to my XX/XX/XXXX payment. Apparently my instructions were ignored and one of the checks was applied to my principal only, which I didn't authorize. Due to them not following my instructions, my account is now showing one month behind and they have been charging me late fees. I called their customer service department twice on XX/XX/XXXX to explain the error. I told them I did not authorize them to make the principal only payment and that I wanted the payment corrected in order to get my account back to being paid on time and I want all the late payment charges removed. The customer service rep refused and stated she couldn't correct anything past 90 days. Due to their error in not following my instructions, I want the {$900.00} to NOT be applied to the principal ( I didn't authorize that ) and I want it to be applied as a regular payment as I instructed. I also want all the late charges removed and for my account to be shown as up to date. The payment I made on XX/XX/XXXX should have been applied to my XX/XX/XXXX payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63137
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: This complaint is toward the online access and bill pay fraud practices of Wells Fargo. The situation is described ( maybe a little wordy ) below. This is the first email I sent to the " leadership '' at Wells Fargo : I have an elderly aunt in Connecticut that has been a customer for more than 20 years. She has a fair amount of money in your bank. I, too, am a customer, although my interactions have been with some auto and personal loans. I recently became Power of Attorney for my aunt while I was in Connecticut. I live in Indiana. When I got back to Indiana, I tried to get my POA registered with Wells Fargo so I could begin to catch my aunts bills up. I called the customer service line on Friday, XX/XX/XXXX. I was told I had to come into a branch and do some paperwork. Well, this was not really an answer I expected. Again, I live in Indiana. The closest branch bank to me is a 4 hour drive ( one way ). I have a fulltime job, just got back from driving to Connecticut and being off a week. So, I tried to see if there was a way with technology and all we have learned from COVID that something online could be done. I escalated the call up 4 levels only to be read the exact same script. I gave up and took Tuesday, XX/XX/XXXX off from work, drove the 4 hours to XXXX IL. I got there at XXXX XXXX only to be told I had to have an appointment ( note there was not one customer in the bank and 3 people working ). I tried to explain the situation of how I had to drive 4 hours. They said nothing they could do. They did give me an appointment at XXXX XXXX. I was in a town where there was absolutely nothing to do for 4 hours. Once I got into the appointment, it went well. I got home and started to set up my online bill pay to pay my aunts bills. I also had two checks I did mobile deposit for her. The next day, which was yesterday, Thursday XX/XX/XXXX, I tried to go back into my account and was locked out. I called the customer service number and was sent to the fraud department. I couldnt imagine why I was in the fraud department, but there I was. They explained that I could only get my account unlocked by going into a branch and showing my ID. XXXX really was taken off guard by this one. Another 10 hour day and missing work to show my ID that I showed them on Tuesday? This had to be a bad joke. I asked to have the call escalated. That person read the exact same script and would not consider any other options. I asked to once again, escalate, only to be told the same thing. I gave up and called the branch in XXXX IL and spoke with the person that helped me on Tuesday, XX/XX/XXXX. Her name is XXXX XXXX XXXX. Her banker number is XXXX XXXX. She said she would call and get everything straightened out for me. About an hour later, she called and had a 3-way set up with the fraud department. However, the fraud department would not talk with me on the phone. I hung up and XXXX called me back about an hour later. She explained that she got the same responses no way to do this unless I go in and show my ID. WOW, again! XXXX went to her manager ( didnt get their name ) and even they tried to talk on the phone to the fraud department. XXXX told me they were accusing me of having fake documentation ( my POA ) and that my aunt never used any online banking so this had to be a scam. Well, of course she never used online bankingshe is XXXX and doesnt have the internet! Your own legal department verified my documentation, but now the fraud department is denying it. I have two loan accounts with Wells Fargo. One for XXXX XXXX windows I purchased and one for a car I co-signed for my grandson. These accounts are also linked to this new account for my aunt. So, my two loan accounts are now blocked and I can not pay them online any longer either. I can show you pictures of the car and the windows, I can provide all sorts of other pictures, documents, etc. This is just the absolutely craziest mess I have ever been a part of. Oh, and I did get an email from Wells Fargo saying they are sending me a debit card. Will this also be blocked since I live in Indiana and my aunt lives in Connecticut. So much for the convenience of online banking. I have an account at a credit union that doesnt have 1 single branch and I have NEVER had this issue!!! The fraud department also told XXXX that even if they unlocked my account, it would be locked again as soon as I tried to pay any other bills. Funny Wells Fargo has never denied any of my payments on my loans that I have paid online. XX/XX/23 - my attorney in XXXX, CT took a copy of the POA to the local branch and talked to them. This cost me about {$300.00} in attorney time. The local branch manager is XXXX. XX/XX/23 - my attorney called Wells Fargo to discuss issues with online access. Cost {$320.00}. XX/XX/23 - my husband and I drove to Connecticut from Indiana and went to the local branch in person. My attorney went too, which cost me {$390.00}. We were in the branch for over an hour. Talked to XXXX and the fraud department over the phone. Finally got it resolved and had access to online banking again. XX/XX/23 - I paid some bills online from this account and things worked ok. At XXXXXXXX XXXX I got a call from the Wells Fargo fraud department and I provided them with my SS #, address, aunt 's SS #, they sent my phone a code, verified my email, told them the bills I paid, to whom and how much each was. They then asked me if I was in Indiana. I said yes and they said " are you sure ''. Really? Then the script got read to me again, " I understand, I'm very sorry, but you will need to come into your local branch to verify your ID ''. I do not have a local branch. The closest one is an 8-hour day away. XX/XX/23 - I called XXXX at the XXXX branch, we got in touch with her district manager. He came into the branch there and tried to get it resolved for me. Wells Fargo fraud department refused. I have a case number with Wells Fargo now, but in the meantime, I can write checks, however, I can not pay anything via online banking, AGAIN. It is not my fault there is no branch close to me. And I do understand fraud is a big deal, but this is above and beyond crazy. I offered to do a XXXX call and show them my face and ID. No, that is not good enough. Wells Fargo doesn't even seem to believe their own people that work there. XX/XX/23 - I received another email from the district manager that he was going back into the branch to try to work with XXXX and get it resolved. His name is XXXX. It is still not resolved 3 days later. XXXX said he is going to escalate this to his partner. XX/XX/23 - I sent this email to XXXX at Wells Fargo. Based on our latest conversation, I understand that Wells Fargo is not going to allow me get back into my online account without me coming into a branch which is not possible. Wells Fargo does not have a branch in Indiana, Ohio, Kentucky, or Michigan. The closest one to me is in western Illinois and is an 8-hour drive from my location. I will need to discuss my options with my attorney to once again gain access to online banking. Please escalate this within Wells Fargo to see what can be done since litigation is never a good answer. XX/XX/23 - I sent this email to Wells Fargo " leadership '' email ( not sure where it really goes ). I have taken our my personal information and the ticket number for your purposes. I have attached all my correspondence in this matter and I would like to add additional comments here. I struggle to understand how your fraud department is in total charge of your bank and your bank 's policies. These people in your fraud department are not in the US and I doubt seriously if any of them have ever walked into a Wells Fargo branch themselves. Yet, their only response is, " I understand, and I am sorry, but you will need to go into your local branch to resolve your issue. '' Now, this would be bad enough to repeatedly be told this after just a few online transactions, but when " your local branch '' is 8 hours away, this makes no sense. I have made the trek into the " local branch '' twice in the past 30 days and yet I am again locked out of my online account, and expected to go again. I have two additional accounts with Wells Fargo that are both loan accounts. These are all linked now ( wish I had never done that ) and guess what, Wells Fargo has never denied an online payment I have made from MY credit union to Wells Fargo. Why would that be? I am still the same person when I am making a payment vs. when I am trying to use my aunt 's account to pay her bills and pay for her place of residence. Funny how it seems to be a very double standard. I have spoken with XXXX several times, but Wells Fargo doesn't trust their district managers enough to take his word of what is really going on here. I could not work for a place that didn't trust their own employees to do the job you are paying them to do. He is supposed to be escalating this case, and I have no doubt he will. What I do doubt is that anyone at Wells Fargo has leadership over the fraud department. Wow is all I have to say. I believe I am going to have to wait until my aunt passes away to be able to reconcile her bills. I just hope she doesn't get tossed out of the XXXX XXXX because I can't pay her bill there in a timely manner. Thanks for your help and I hope this complaint will help others.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46158
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Wells Fargo Bank its claim number XXXX On XX/XX/XXXX, at about XXXX XXXX. I left the XXXX XXXX XXXX XXXX ( hereafter referred to as XXXX ) with XXXX XXXX for XXXX. I did not arrive at my destination in XXXX until the early morning of XX/XX/XXXX. I was tired and did not check my e-mail on XX/XX/XXXX. On XX/XX/XXXX, at about XXXX XXXX. ( EST Eastern Standard Time ), I signed into my Wells Fargo account and noticed one electronic wire transfer ( hereafter referred to as EWT ) for {$9200.00} made on XX/XX/XXXX, at XXXX XXXX. and two pending EWTs ( {$8100.00} and {$6200.00} ) initiated on XX/XX/XXXX, at XXXX XXXX. and XXXX XXXX. respectively. These EWTs were not made by me or authorized by me. I immediately called Wells Fargo Bank ( hereafter referred to as WFB ) and spoke to XXXX XXXX. He told me nothing could be done about it. He transferred me to XXXX XXXX. She told me the same thing. I hung up and called again. This time I spoke to XXXX ( wont give last name ). He took my information and gave me claim number XXXX. He told me it would take 10 business days to know anything. He told me two of the EWTs went to Idaho and one to Florida. He asked me if I knew these people and if I had sent money to them before. I told him no to both. I told him that WFB has a history of the people to whom I have sent EWT in the past, and it can determine to whom I have sent EWT in the past and that is one person. I live alone and I don't share my personal information with anybody except the Internal Revenue Service, my bank, my doctor, my dentist, etc. I don't share my passwords nor loan my phone to anybody. I checked my e-mail on XX/XX/XXXX, in the evening at about XXXX XXXX. ( EST ) after reporting to WFB the unauthorized wire transfers. My e-mail shows WFB sent me a confirmation a Wire Electronic Funds ( hereafter referred to as EWT ) for {$9200.00} was initiated on Thursday, XX/XX/XXXX, at XXXX XXXX. The e-mail also shows one EWT initiation for {$8100.00}. This EWT was initiated on Friday, XX/XX/XXXX at XXXX XXXX., and an EWT for the {$6200.00} was initiated on Friday, XX/XX/XXXX at XXXX XXXX. On Tuesday, XX/XX/XXXX, I called to inquire about my claim. I spoke to XXXX. She looked it up and told me the claim was denied by the investigator. She also told me the reason, as stated by the investigator, is that WFB had sent me a code via text message to be imputed into the computer, and the codes were imputed by the sender. She also told me that a computer was used that I had not used before. She left a message for the investigator to call me. On XX/XX/XXXX, at about XXXX XXXX EST, the investigator, XXXX XXXX XXXX, called me. He repeated the sending and imputing of the codes. He also told me that the EWT initiator was in XXXX, Texas at the time. He told me to call XXXX and request their records about my cell phone being hacked. I told XXXX XXXX that I was not in the XXXX on the relevant days, and I received no text from WFB during the relevant times on the relevant days ( XX/XX/XXXX ). XXXX XXXX told me to fax any documents I have to him. I told him I was in a foreign country and didnt have access to a fax machine. He told me he would talk to his supervisor and call me back on Friday, XX/XX/XXXX. He never called me. I recorded my conversation with XXXX XXXX XXXX under 18 U.S.C. 2511 ( 2 ) ( d ). On XX/XX/XXXX, I called XXXX legal department ( XXXX ), and it referred me to the technical department. I called the technical department ( XXXX ) and spoke to XXXX XXXX ( cant give her last name ). She told me their system is not set up to record when an individual cell phone has been hacked. The system does record a log of incoming and outgoing text messages. I can access this log by signing into my XXXX account under Usage. The log shows the number sending the text and the time. Anytime I received a text on my cell phone from WFB, it showed the number XXXX. The log shows I received no text from WFB on XX/XX/XXXX. On XX/XX/XXXX, the text I received was in the evening when I signed in to my account and not before. In the past, I have sent EWT numerous times to one person in XXXX via computer. This is the only person I have sent EWT to. During the process of sending the EWT a message would come up on the computer screen to call the Fraud Department with a phone number to call. The Fraud Department would approve the sending of the EWT after verifying I am the account holder. WFB changed its procedure to require the input of a code text to the phone of record. On XX/XX/XXXX, I remembered that you can send faxes online. I faxed XXXX XXXX a copy of the relevant pages of my passport to show I had not been in the XXXX since XX/XX/XXXX ; a copy of the text log from the XXXX Website of the relevant days to show I received no text with codes from WFB ; and two screenshots of my cell phone of text messages received XX/XX/XXXX to show the number XXXX shows on my phone when I received a text from WFB. On XX/XX/XXXX, I called XXXX XXXX, as he did not call me on XX/XX/XXXX ( XXXX ). XXXX XXXX XXXX answered the phone. I asked to be transferred to XXXX XXXX XXXX. He told me he couldnt transfer the call to him. I told him about the documents I had previously faxed to XXXX XXXX. He told me that he would relay a message to XXXX XXXX to call me within one to two business days. I told him I would send the documents again, and I did so. On XX/XX/XXXX, I did not hear from the investigator, XXXX XXXX XXXX. I called him at the claim department ( phone number : XXXX ). XXXX XXXX answered the phone. She refused to give me her last name. I told her I wanted to speak to XXXX XXXX. She told me she couldnt transfer the call. I asked to speak to his supervisor, but she wouldnt give me the supervisors direct number or transfer the call. She said XXXX XXXX did receive the documents I faxed to him, and he is reviewing them. He will call me when he finishes his review. She could not tell me when he would call. On XX/XX/XXXX, I called the claims department ( XXXX ) to obtain an update on my claim. XXXX XXXX answered the phone. She told me a team of investigators is reviewing the documents, and she will leave a note for them to call me within XXXX to XXXX business days. As of XX/XX/XXXX, or thereafter, I had received no call from the investigator ( s ). In effect, Wells Fargo Bank refused to talk to me ; it refused to give me provisional credit for the money ; it refused to tell me if it had completed its investigation and the results of it. Congress enacted the EFTA as a " remedial consumer protection statute '' that courts " read liberally to achieve the goals of protecting consumers. '' XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX If a consumer has provided timely notice of an error under 12 CFR 1005.11 ( b ) ( 1 ) and the financial institution determines that the error was an unauthorized EFT, the liability protections in Regulation E section 1005.6 would apply. Depending on the circumstances regarding the unauthorized EFT and the timing of the reporting, a consumer may or may not have some liability for the unauthorized EFT. See 12 CFR 1005.6 ( b ). Updated XX/XX/XXXX Regulation E defines an unauthorized EFT as a transfer from a consumers account initiated by a person other than the consumer without actual authority to initiate the transfer and from which the consumer receives no benefit. 12 CFR 1005.2 ( m ). When a consumers account access information is obtained from a third party through fraudulent means such as computer hacking, and a hacker uses that information to make an EFT from the consumers account, the transfer is an unauthorized EFT under Regulation. An unauthorized EFT is an EFT from a consumers account initiated by a person other than the consumer without actual authority to initiate the transfer and from which the consumer receives no benefit. 12 CFR 1005.2 ( m ). Unauthorized EFTs include transfers initiated by a person who obtained a consumers access device through fraud or robbery and consumer transfers at an ATM that were induced by force. Comments 2 ( m ) -3 and
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77375
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Trouble during payment process
Subissue: Interest rate
Consumer Complaint: I received a letter from Wells Fargo stating my variable rate would increase in XXXX, but they charged the new rate in XXXX. I was still entitled to the old rate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43214
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Repossession
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: Wells fargo charged off my account after I've made arrangements to pay my monthly fees. Then my car was repossessed without giving me any options to paysome of the amount they claimd that I owed. My car was repossessed in XXXX, In XXXX they sent me a letter to inform me that I still owed them {$11000.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32701
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89102
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: My name is XXXX XXXX XXXX. I would like to very strongly complain to whom it may concern ; Wells Fargo has claimed that " arbitration is beneficial because it provides a legally binding decision in a more streamlined, cost-effective manner than a typical court case. '' On the week starting of XX/XX/2022 I experienced, as you categorized serval times over the phone and in person at several branches, a complete account take over. The case number that has been provided to me is XXXX. Tracking number XXXX. To begin, normally I am not made aware of small retail/transaction activity. Even whilst moving from state to state or if the charge amout is out of the ordinary. When it exceeds a certain amount, it is required of me as a card holder to authorize, via a phone call or text message, and verify the transaction. This has never happened in the history of my experience with Wells Fargo. Furthermore, when I discovered these unauthorized and alarming transactions i immediately called the bank and had to proved to them my identity over the phone to access my account. While i was on the phone it was obvious to me that there were transactions that were not made by me. After having the bank look into the activity, they admittedly categorized these charges as fraudulent. I alledge, Wells Fargo blocks access to an efficient or cost-effective dispute resolution. It is bad enough that Wells Fargo has engaged in unfair overdraft practices, but now Wells Fargo has first forced customers to arbitrate as individual cases, and then obstructed the arbitration process. It is clear by how Wells Fargo is defending these arbitrations that it not about the promised streamlined and cost-effective resolution of claims, it is about using the arbitration process to attempt to deny any remedy for consumers Confused and anxious, I contacted every branch I have made transactions at, and requested to see video surveillance of the time of transactions not done by me. While meeting with the bank reps, they recognized that some transactions were done in person and some online. Over the year, I have spent countless hours on the phone with bank representatives, lawyers, law enforcement, mediation and even the FBI to try to settle this. HELP ME!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 299XX
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Dear CFPB, I am writing to file a complaint against Wells Fargo regarding their handling of a dispute that has now exceeded 90 days without resolution, even after the merchant reversed the transaction and failed to refund the consumer. Dispute Number : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX My evidence clearly indicates that Wells Fargo received the reversal from the merchant, yet they have failed to refund the consumer within the 90-day period. This suggests that either the bank is extremely inefficient or is deliberately engaging in a negative customer service approach. I am submitting this complaint in the hope that the authorities will oversee this matter. Sincerely, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78626
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Incorrect information on your report
Subissue: Personal information incorrect
Consumer Complaint: XXXX XXXX XXXX in XXXX Alabama is attempting fraud with the USPS postal service. XXXX XXXX XXXX opened a XXXX XXXX in XXXX Alabama with my exact XXXX XXXX XXXX, XXXX XXXX XXXXXXXX. This is after I reported that there was an attempt to cash several checks that were sent to XXXX Alabama. The Banks were Wells Fargo and XXXX XXXX XXXX XXXX. XXXX XXXX XXXX is now the recipient of my mail, instead of mail being received at XXXX XXXX XXXX XXXX, Alabama XXXX, the mail is sent to XXXX XXXX XXXXXXXX XXXX Al. XXXX. Recently, Wells Fargo updated the information on what is supposed to be a closed account. Wells Fargo updated the phone number and the bank account number. Wells Fargo in settling our previous dispute of opening checking accounts and cashing checks was suppose to refund the fraud money and of course they did not. Instead Wells Fargo sent information by mail stating that I owe them money. Now the plot thickens in an attempt to direct mail to XXXX Alabama by way XXXX XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A