Date Received: 2018-12-05
Issue: Getting a loan or lease
Subissue: High-pressure sales tactics
Consumer Complaint: I was online looking at the XXXX XXXX XXXX because I was thinking of maybe trading in a car I was financing with my mom who was a co-signer. I received several offers from several dealerships including XXXX XXXX of XXXX XXXX. I went to XXXX XXXX of XXXX XXXX with the intention of seeing the value of a car l already had to see if it would be good to trade in. However, once I got there this gentleman greeted me my kids and asked me why I was there so I explained and he asked that we waited in the lobby why he inspected my car. During this time I wasnt even looking at oher cars because I wanted to know if it would be a good trade in. Im a female and dont know much on cars so I do feel this has something to do with my experience. Then the guy comes back to the lobby and tells me oki inspected the car so aretou interested in getting a new car? At no time did I get any information regarding my trade in and I was there with XXXX kids so when they heard new car the youngest one got excited. So I told the gentleman man that I wasnt thinking of buying a new car but maybe a trade in so he called the salesman that was there and quickly we were already walking out to the lot so he asked what kind of cars I like and I told him I love my car just that I would like to know if its be a good time to trade it in and he said for something similar? And so I said yes. Know he showed me like 3 cars then we went back to the office and thats where I started feeling uncomfortable. He took my information such as income etc and after that he said he would check my credit and I said ok thats find Im not going to lose anything. Later he walks out telling me I didnt qualify for their financing because of my credit score. So I asked him for it and he gave me a number completely different than what I had so I asked him to show me the reports and he got up and said he would talk to the manager and never showed me my credit reports or score. Then he comes out after like a 40 min wait and tells me they were trying with other banks and thats when I go upset because I asked if it would hurt my credit score with the inquiries and he said no. That it would only show as one. Well then he comes back telling me that this bank approved me and how much down payment I had and I said well Im not thinking of buying a car so I dont have that in mind plus I had a trade in in mind do I told him thanks you for your time but I have an appointment to go with the kids so I have to go. As Im walking to my car I see that they had already brought the new car to the front of the building and they parked it next to my car. Then another man came out of nowhere helping his buddy get me back to the office. I was like no its fine Ill keep my car and when my credit gets better Ill contact you. I told him I have to leave and cant stay anymore. Then he was like tell you what come inside and Ill give you the cat with no downpayment, youll be the only signer and that will boost your credit becadusd its going to show your old car as paid off. So I was trying to rush out of there but then he got my son and was like do you like the new car its bigger. So I walk back to the office and he brings me the paperwork he knew I was in a rush and he asked me to go with another man who finalized the purchase. I could definitely see in this other mans face the guilt he felt when he asked me to initial and sign that contract. He knew I had to leave and all I got was the amount I had to pay monthly but no one ever disclosed the total amount of the car the interest or anything about my old car. I felt so pressured because the other men were already taking things from my old car to the new car and I had this appointment to go to so I signed that contract not knowing anything I had to ask which bank finance me because not even that information was given to me. I went back the next day telling them I could keep the car because its too much and Im a single mom and after reading the contract myself its not what I went for but the person who was there was very cold and didnt show any understanding. All he said was well just wait 3-4 months and then refinance and went on to tell me about his personal experience when he bought his house and later regretted it. I got six hard inquiries on my credit report. For an entire week I couldnt sleep or eat crying about this entire situation. About 15 days later I get a call from the financing bank to go over the payments and I told them if what happened and how if I was going to get that high of an interest rate they couldve given me the option of waiting until my credit was better for a better rate. He just asked which date would be good for me for my payments and hot that set up. Not even they went over any of the financing information with me. Im learning everything on my own. I got financed by Santander consumer USA.
Company Response:
State: CA
Zip: 90242
Submitted Via: Web
Date Sent: 2018-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-04
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: XXXX XXXX repossessed the vehicle on XX/XX/2018. We reinstated the loan on XX/XX/XXXX, which included the repossession fees of {$700.00}. There was to be another {$120.00} that would be billed at a later date. That was told to us by XXXX and the company the repossessed the car, which was fine. Since we reinstated the loan, XXXX has charged an additional {$700.00}, {$15.00}, and {$170.00} respectively at different times. There has been no explanation as to what the fees are. They are placed under " other ''. I have sent XXXX 2 different letters disputing the charges and they have not responded. As you will see through the documents provided, all past due amounts, late charges, and repossession fees were paid on XX/XX/XXXX ( please see " transactions '' ) I paid the exact amount they said in their certified letter that was needed to reinstate the loan. ( see reinstatement letter ) In addition, I have provided the statement from the repo company that all fees are to be capped in {$120.00} ( see vehicle release fee cap ). Finally, as you will see through my documentation, XXXX has failed to produce a statement for me since XXXX ( see statements ).
Company Response:
State: IL
Zip: 60560
Submitted Via: Web
Date Sent: 2018-12-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-03
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: On XX/XX/2018 I contacted Santander Consumer USA. I currently have a car loan with them and I wanted to verify that the payments I have made since the origination date of the loan have been reported to the credit bureau. I was informed by a Santander employee that the company does not report to the credit bureau. I was told that I could fill out a waiver to allow Santander to begin reporting to the credit bureau. I was given 3 different time frames that it would take to e-mail the form to me. The latest date was for Monday, XX/XX/2018. I did not receive the e-mail.
Company Response:
State: CA
Zip: 90201
Submitted Via: Web
Date Sent: 2018-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-03
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: Purchased XXXX XXXX in XX/XX/2013 and financed through Santander. The car was {$17000.00} when purchased ; with the fees and interest rates the balance is about {$13000.00} -- 5 years later. The car is on its last leg and need work done -- it has over 130,000 miles on it. The amount of money I still owe is ridiculous and I realize that my credit wasn't the greatest when I got this loan and have had some issues with making payments over the years but I owe {$4000.00} less than I did when I first purchased the car and there's no way that this car is going to last for the next 2-3 years its going to take to pay it off. According to XXXX the car is only worth $ XXXX-XXXX -- I still owe {$13000.00}.
Company Response:
State: IL
Zip: 60440
Submitted Via: Web
Date Sent: 2018-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My old car was repossessed after I became unemployed. The car was sold and the debt paid off, but the credit report is showing it is still the full balance amount from when I purchased the vehicle, and the account was charged off and still in poor standing. It should reflect as paid and closed since the debt was paid off after the vehicle was sold.
Company Response:
State: WI
Zip: 53223
Submitted Via: Web
Date Sent: 2018-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XXXX credit reporting is reporting erroneous information after disputing them, they will not remove an closed account that's paid in full.
Company Response:
State: AL
Zip: 366XX
Submitted Via: Web
Date Sent: 2018-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-02
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: I spoke to Santander my Creditor regarding my car and we agree if I would pay this bill off with a legal settlement they would removed off of my credit bureau reports. When looking at my credit report its states that I have been late and negative from XX/XX/XXXX until now. I have been trying to speak with them repeating ; they told me that they couldn't do anything to take off this negative reporting off my credit report, but I paid them over {$10000.00} in one lump sum. I have negotiated with them over and over again, even when i paid they still did not help. This creditor is paid and its showing negative on my report and is hurting me a great deal. PLEASE HELP ME
Company Response:
State: MO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-12-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-02
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: I bought a car new in XX/XX/2012 using XXXX XXXX as the lender. A few months later, I received an offer from Santander to do a cash out refinance on the car. What I was not told clearly was how high the LTV would really be on this car after the refinance and my term would be re-extended. Furthermore, I have paid them over {$36000.00} on a {$19000.00} loan for the past five years and I still owe {$8600.00} and am current. This is a XXXX XXXX that has XXXX miles on it and a fatal recall due to oil assumption ( my car doesn't qualify for recall fix due to miles on it ) and now my engine is gone. The book value is {$1000.00} and the care is useless and I can't even finance another car till I pay of this {$8600.00}. This was a predatory loan given to someone who could never really have afforded this and did not understand the terms that were given. They should not allow high LTV 's and cash out refinances on cars that were only recently purchased with no money down. The LTV on this loan was over 125 % at the time. I had no idea what that meant. This should be against the law. I did speak with the office of the president about it awhile back and he tried to give me a modification to extend the loan again with no real lower interest rate. Unreal! I am going to try to scrape up the money for an attorney.
Company Response:
State: FL
Zip: 32137
Submitted Via: Web
Date Sent: 2018-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-02
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My husband and I leased a XXXX through XXXX XXXX ( XXXX ) in XX/XX/XXXX for 3 years. All lease payments were made in full and on time ( see Lease payment History attached ). At the end of the lease XXXX sent us a letter to purchase the XXXX for {$18000.00} dated XX/XX/XXXX that was good through XX/XX/XXXX ( see purchase quote attached ). OnXX/XX/XXXX we purchased the XXXX through XXXX XXXX XXXX who sent XXXX a check for {$18.00}, XXXX as payment in full ( see letter from XXXX attached ). XXXX received the check from XXXX at XXXX XXXX on XX/XX/XXXX ( see XXXX tracking record attached ). On XX/XX/XXXX XXXX sent XXXX a signed Bill of Sale ( see copy of Bill of Sale attached ). Also on XX/XX/XXXX XXXX sent XXXX the Certificate of Title for the XXXX with a signed release of lien by XXXX ( see Certificate of Title attached ). Despite receiving payment in full and releasing its lien on the vehicle, in XX/XX/XXXX XXXX fraudulently had our vehicle removed as a " repossession ''. After several conference calls with XXXX, XXXX, and us we were finally able to get our vehicle back that was wrongfully taken because XXXX had no legal right to possess or repossess our vehicle. But, even after we got our vehicle back onXX/XX/XXXX XXXX sent us a fraudulent Notice of Lease Termination and Early Termination Liability letter seeking payment of {$19.00}, XXXX ( see letter attached ). In addition, XXXX placed false and damaging messages on our credit reports which caused our credit scores to decline by 19 points.
Company Response:
State: VA
Zip: 20147
Submitted Via: Web
Date Sent: 2018-12-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-01
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Please see my previous complaint regarding Santander reporting my balance incorrectly. They responded saying they updated the balance, however, I just received a notification from XXXX that they reported the account as closed. This caused my credit score to drop 30 points! Please correct this. The account should be reported as Open, pays as agreed.
Company Response:
State: FL
Zip: 32256
Submitted Via: Web
Date Sent: 2018-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A