Date Received: 2018-12-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I sent a dispute disputing this account and this company failed to respond within the 30-45 days time frame. I requested for proof of documents because this account was to be paid off in full and is still incorrectly reporting and hindering the growth of my credit score.. Santanter has not responded or provided any type of documentation supporting this account. Also this account is reporting every month negatively on my report dropping my score.
Company Response:
State: TN
Zip: 381XX
Submitted Via: Web
Date Sent: 2018-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have a loan with SANTANDER CONSUMER USA. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX, XXXX, XXXX and SANTANDER CONSUMER USA with no successful resolution. XXXX, XXXX and XXXX were reporting me late. There was definitely an error on their part. I was never 30 days late XX/XX/2018.
Company Response:
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-18
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I have made at least 10 payments that they claim they never received. There are 8 late fees charged to my account for months where I paid my payment before the cutoff date used for late fees. There are several miscellaneous fees that were charged to my account that I do not think I should have to pay, since I was actually making my payments. Unfortunately, I do not have receipts to prove what or when I paid. It does not show on my transaction list on their payment website. I am elderly and think that I am being taken advantage of. My car was repossessed in XX/XX/XXXX. At first, they told me my car was at the dealership where I purchased the car. Next, I was told that I had to pick up my license plate from XXXX, and when I went to pick it up they told me they didn't know where my license was. I informed them that I was going to pay the past and current amount dues and to not send my car to be auctioned. Then, I was told that my car was in XXXX, NC to be auctioned. They didn't have my license plate nor any of my items from my car. They damaged the ignition and my key so badly that it had to be replaced. They didn't give me another fob, they just made a regular key. Less than a week after I paid everything and got my car back, they called and said that I had a payment due in a few days, and still had a past due balance of approximately {$3000.00}. The loan was taken out for {$15000.00}, and I currently owe almost {$15000.00} - with an account maturity date of XX/XX/XXXX. The discrepancies are : 1. I was told my first payment would be due by XX/XX/XXXX, but a late fee ( {$18.00} ) was added to my account on XX/XX/XXXX 2. I was charged a late fee ( {$18.00} ) on XX/XX/XXXX for a payment made on XX/XX/XXXX. 3. My payment of ( {$390.00} ) was made on XX/XX/XXXX, but it was never posted to my account. 4. I also received a late fee of ( {$18.00} ) on XX/XX/XXXX. 5. I was charged a late fee ( {$18.00} ) on XX/XX/XXXX for a payment that was already paid on XX/XX/XXXX. 6. My payment of ( {$390.00} ) was made on XX/XX/XXXX, but it was never posted to my account. 7. My payment of ( {$390.00} ) was made on XX/XX/XXXX, but it was never posted to my account. 8. Since they stated I never made the XXXX payment, I had to pay {$530.00} on XX/XX/XXXX. That was an additional ( {$140.00} ). 9. My payment of ( {$390.00} ) was made on XX/XX/XXXX, but it was never posted to my account. 10. On XX/XX/XXXX, I made a payment of ( {$54.00} ) to go towards my XX/XX/XXXX payment that was already paid. 11. On XX/XX/XXXX, I made a payment of ( {$86.00} ) to go towards my XX/XX/XXXX payment and my XXXX payment of ( XXXX ). 12. My payment of ( {$390.00} ) was made on XX/XX/XXXX, but it was never posted to my account. 13. I was charged a late fee ( {$18.00} ) on XX/XX/XXXX for a payment made on XX/XX/XXXX. 14. My payment of ( {$390.00} ) was made on XX/XX/XXXX, but it was never posted to my account. 15. I was charged a late fee ( {$18.00} ) on XX/XX/XXXX for a payment made on XX/XX/XXXX. 16. My payment of ( {$390.00} ) was made on XX/XX/XXXX, but it was never posted to my account. 17. I was charged a late fee ( {$18.00} ) on XX/XX/XXXX for a payment made on XX/XX/XXXX. 18. My payment of ( {$390.00} ) was made on XX/XX/XXXX, but it was never posted to my account. 19. I was charged a late fee ( {$18.00} ) on XX/XX/XXXX for a payment made on XX/XX/XXXX. 20. My payment of ( {$390.00} ) was made on XX/XX/XXXX, but it was never posted to my account. 21. I was charged a late fee ( {$18.00} ) on XX/XX/XXXX for a payment made on XX/XX/XXXX. 22. On XX/XX/XXXX, I paid ( {$1500.00} ) to get my car back after it was repossessed. a. I paid my bill every month, and they still repossessed my car. b. I did not receive a letter from them advising me that they were going to repossess my vehicle. 23. I was also charged Miscellaneous Fees in the amount of ( XXXX ) for the repossession of my car. 24. On XX/XX/XXXX, I paid ( {$570.00} ), which was an overpayment in the amount of ( {$170.00} ) for my XXXX payment. 25. My payment of ( {$390.00} ) was made on XX/XX/XXXX, but it was never posted to my account. 26. The payments for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX do show on my account. 27. My car was repossessed again the beginning of XX/XX/XXXX, and there was no letter indicating that my vehicle was about to be repossessed. According to my last statement, {$14000.00} is the payoff amount due by XX/XX/XXXX. Thank you!
Company Response:
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2018-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-17
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: **PLEASE READ** THIS IS NOT A DUPLICATE. Santander says XXXX changed the account status to " Closed '' on my credit report because there was an open investigation. They told me to contact XXXX. XXXX told me that they did not change the status, but Santander is responsible for reporting the correct info to them. They opened up a dispute for me and sent it to Santander, but it came back as verified as accurate. See two screenshots. SANTANDER, PLEASE REPORT TO TRANSUNION THAT THE ACCOUNT IS STILL OPEN, AND UPDATE THE BALANCE. THIS IS AFFECTING MY CREDIT SCORE. THE PERSON WHO HANDLED THE VERY FIRST CFPB COMPLAINT FIXED THE STATUS AT XXXX, SO IT IS POSSIBLE. THE STATUS AT THE OTHER TWO BUREAUS IS CORRECT SO PLEASE DON'T CHANGE THOSE.
Company Response:
State: FL
Zip: 32256
Submitted Via: Web
Date Sent: 2018-12-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-16
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: I am not sure if I am directing my question to the correct party, I entered into a loan agreement in XX/XX/XXXX. I missed a few payments at different times which had my account in a past due account however I made monthly payments. in XXXX my car was repossed 2 times, once in XX/XX/XXXX when I asked if I could make the payment on a Friday .. my car was picked up at XXXX XXXX and the payment was made at XXXX which included a bunch of extra fees, on XX/XX/XXXX at XXXX XXXX my car was repossed again. I spoke with Snatander on XX/XX/XXXX, and XX/XX/XXXX and letthem know of my inmtention to pay on XX/XX/XXXX, my pay schedule and was told my car was going to be picked up. my account has XXXX in late fees which are charged at XXXX dollars a day, my car was in the shop twice in XXXX for major repairs ( replacement of the transmission which caused the car to stop in the middle of the street ) which I needed to rent a car for about 2 weeks that cost about 300.00- thus causing the payment to be behind a month- which was XXXX per month on top of XXXX dollars a day. In XXXX my car was in the shop for at least 30 days, because the drive shaft needed to be replaced I spent over 600 dollars renting a car for a month while XXXX worth of repairs were done. I asked Santander on more than one occasion if the late fees can be on hold while repairs were done or if they could push a payment to the end of the loan. I was told they could do nothing in regards to the late payments and they would continue to add up and they only push one payment back during the 72 month loan term which when on my credit report appears as 83 months. I have paid over 20,000 on the loan, the principal balance was XXXX and I am being told I my estiamted payoff as of XX/XX/XXXX was XXXX. I am not sure if any assistance can be provided or if I am even contacting the correct party. If there is a class action suit against them, I would like to be a part of that.
Company Response:
State: VA
Zip: 22191
Submitted Via: Web
Date Sent: 2018-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-15
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: I have a charge off on my credit due to a fraudulent auto loan on my credit reports. I have never applied nor submitted any info to obtain this loan. I did not authorize nor co-sign for anyone else to do so on my behalf. I have been battling back and forth with this issue with the debt collector for some time now.
Company Response:
State: MI
Zip: 48239
Submitted Via: Web
Date Sent: 2018-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-16
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: My car was broken into in XXXX, recently in XX/XX/XXXX after reviewing my credit report I noticed a car loan on my credit reports that is in default. That derogatory item does not belong to me so I have been trying to get it removed from my credit. I filed a police report, filed a complaint with the FTC and contacted the credit bureaus. All my efforts have been unsuccessful. The company the furnished the car loan has sent me several letters attempting to collect personal information from me that they should already have. I have been told not to provide personal information to third party agencies. In addition, the credit bureaus have assured me that they provided all the information that I sent them to the auto loan company, so I am confused as to why they are asking me for the same information.
Company Response:
State: GA
Zip: 30087
Submitted Via: Web
Date Sent: 2018-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-16
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: XXXX XXXX MUST RE-INSERT THE ACCOUNT BACK INTO XXXX CREDIT FILES ONLY. THIS ACCOUNT WAS DELETED IN ERROR.
Company Response:
State: AR
Zip: 727XX
Submitted Via: Web
Date Sent: 2018-12-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-15
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I have tried to get Santander to verify this dept several times and I get no response. This dept is a vehicle that my deceased brother that worked at the car dealership signed my signature and my girlfriend at the time signature. Me nor my ex signed for this loan. This is badly hurting my credit as I am trying to get things in the positive.
Company Response:
State: NC
Zip: 28562
Submitted Via: Web
Date Sent: 2018-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-12-13
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: This was my first experience of buying a new vehicle. I was contact my the dealership XXXX XXXX XXXX XXXX online that they can make my dream come true in buying a new car that as of now it became a nightmare. On XXXX my car was hint behind & just got informed it will be a total loss. The dealership never advised me about GAP insurance & I just recently found out about that insurance last Thursday when my husband bought his truck. It was a very unfair for me not to be advised in giving me that option when I was offer with an extremely high interest of 27.80 % when purchasing this vehicle. It was very unfair for the Dealership not offering this insurance to me knowing especially how high the interest is & now I have to pay a balance out of my pocket more than {$3500.00} & if I keep the car I have to pay over {$5000.00}. Today XX/XX/13 I called the financial Santander Consumer USA to see if they can give me a deal to close/payoff the account as I already have paid them over {$14000.00} & the lady who answered me said no i still have to pay the balance that is pending per the contract signed. I honestly see this unfair & am looking for help as an American consumer i feel disappointed how the dealership ripped me off as well the financial company not working with me. Now I will be left with a broken car or no car plus no money to get a new car. If someone out there can help me I will appreciate & for the consumers do not go to XXXX XXXX XXXX XXXX i don't recommend them they don't care about the consumers ONLY their sales & when buying a vehicle ask for GAP insurance that will help. I wouldn't like no one to experienced what am going through.
Company Response:
State: CA
Zip: 90220
Submitted Via: Web
Date Sent: 2018-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A