Date Received: 2018-11-21
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: Had lease with XXXX XXXX and was one payment behind. Car repossessed with substantial amout of personal belongings left in vehicle. XXXX advised me numerous times, the repo company had not reported it repossessed. I tracked vehicle via XXXX being driven around XXXX XXXX area. After almost one year, XXXX has not sent one notice regarding repossession, intent to resale, balance owed or inventory of personal belongings. When I call the repossession number I am always asked for contact info for supervisor to return my call however, I have heard from no one.
Company Response:
State: MI
Zip: 48162
Submitted Via: Web
Date Sent: 2018-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-21
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Creditor is reporting accounts that are invalid and unverified. XXXX and XXXX have investigated this account and they concluded the account was not matching my records of being assigned to me. I would like proof these accounts were disputed per FCRA/ FDCPA. This is causing me anguish and its slandering my good name. Please block this account from my report so I can breathe again. Account Name : SANTANDER CONSUMER U Account Number : XXXX Date : XX/XX/2014 Amount : {$3200.00}
Company Response:
State: GA
Zip: 30008
Submitted Via: Web
Date Sent: 2018-11-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-21
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On or around XX/XX/XXXX, I purchased a used XXXX XXXX XXXX XXXX XXXX XXXX with XXXX. Most of the paperwork was already in order and all I needed to do was sign, which I did. The payments were {$520.00} for I believe 72 months, which I agreed to pay. Six or seven months after purchasing the vehicle I noticed that the finance company, XXXX XXXX, was reporting negative remarks to the credit bureaus stating that payments were late. I contacted XXXX and I was told that it was an error and that it'll be corrected. XXXX XXXX never corrected the negative payment history that was being reported. Two and a half years of paying $ XXXX a month, XXXX XXXX decided to report my account as a charge off even though all payments were paid and up to date. XXXX XXXX has reported that I haven't made any payments on {$20000.00} loan. That information is false and I have every receipt for each payment made.
Company Response:
State: CA
Zip: 94803
Submitted Via: Web
Date Sent: 2018-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-20
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I signed a Extension Contract with Santander Consumer USA on XX/XX/XXXX due to the hurricanes in the Carolina in XXXX. In that contract 2 months were moved to the end of my loan and my loan extended till XX/XX/XXXX. In addition my next payment was not due until XX/XX/XXXX. Company repossessed vehicle 11 days prior to XX/XX/XXXX on XX/XX/XXXX and refuses to return vehicle and reinstate loan or return vehicle. In addition company breached the contract and no other signed documents have been agreed upon since the XX/XX/XXXX. Company deceived consumer by information provided by management by changing the agreement and sending out a letter to the consumer ( never received ) stating that the payments waived were for XX/XX/XXXX and XX/XX/XXXX. IN addition this created a Right to Cure letter to benefit the company which the manager stated that needed to be paid by XX/XX/XXXX. That letter per the manager stated the amount due by XX/XX/XXXX was XXXX. That Right to Cure letter was also not received by the consumer. Lender did steps to the account without signatures or confirmation to agreement on XX/XX/XXXX that benefited their company. They did deceptive trade practices and mislead the consumer. IN addition they illegally repossessed the vehicle on XX/XX/XXXX and provided false and misleading documents to the Repossession company
Company Response:
State: NC
Zip: 27560
Submitted Via: Web
Date Sent: 2018-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-20
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: My credit report and my husband 's credit report both include two accounts that refer to the same debt ( ie, duplicate reporting ), and whose date of last activity and date of first delinquency are both more than 7 years old. We have disputed this multiple times with the companies directly and with XXXX, and nothing has happened. We have also submitted multiple demands for an explanation of their Method of Verification under FCRA 611 ( a ) ( 7 ) and we have not received any reply at all. The accounts are : SANTANDER CONSUMER USA Account Number XXXX and XXXX XXXX XXXX XXXX Account Number XXXX
Company Response:
State: FL
Zip: 32162
Submitted Via: Web
Date Sent: 2018-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-20
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: Dear Sr / Madam My name is XXXX XXXX XXXX, I am writing this email to make a formal complaint against Santander Consumer USA and their lending practices. Last year i got late on my payment with Santander for {$1700.00}. Santander had sent a towing truck to pick my XXXX XXXX on XX/XX/2017, Before the driver got my car i were able to call Santander and made a payment with my debit card for the amount owed and the payment clear right away. After i made the payment the towing driver almost kind force me to give him the keys he said that if i didnt give him the keys he was going to force the car out. At same time i had Santander on the other line to let him know that the account was back in good standing, But he didnt want to talk them on the phone and pull out my car and towed. The next day i called Santander to pick up the car and got Transferred to the President office and spoke with XXXX XXXX. I spoked with XXXX and told him about how Santander had made it more harder for me. At that time i ask Mr PXXXX if a repo was going to show on my Credit Report he say yes and right away i told him that i was going to to make a complaint with the Federal Reserve Banking in Washington DC for the way they towed my car after they got the payment and my car was still in front of the house and he told me not to do the complaint against them and said that when i finished paying off my loan he was going to remove the repo. As we speak i have one more payment to go and i called the president office to speak with Mr XXXX now he doe n't return my calls and his coworkers from the same department keep saying tthe they wont be able to removed my repo as i waited for this for a long time as they had the power to do so. I keep calling to speak with someone higher and they said that that's the highest office to speak with. Mr / Madam i am asking for your help and have Santander to remove the repo from my credit report as they they said they would. Every event that a im writting in this email took place and if needed this case to be taking to Federal Court i am willing to testify under Oath or grand Jury including using lie detector on me to show everything i am saying here is the truth. I don't know in the first place why Mr. XXXX XXXX asked me not to complaint to the Federal Reserve if he is not honoring his words. Please see below how all this started. I got a loan thru Santander and since day 1 i put my loan thru autopay righ away for 3 1/2 years they got their money every month without missing a payment or bein late. In one of those month i called the bank before my payment was due and changed my bank account for payments and Santander bank by error the date that the payment was due they try to take out two payments from my bank one from the new account which they received and one from the old account which it did not enough money as the new account was my primary, Because the second they tried get payment bounced from my old account even though they got pay from another account that was already on file with them for automatic payments on the due date for that reason they took me off from autopay for six months. I call them few times to ask about it and they said because i had a payment bounce i were denial auto pay. I said many times why they tried to take two payments from my bank when my car loan at that time was perfectly fine without ever been late and they offer me n o explanations other than i were not entitle for auto payments, Ever since that day Santander has made my life miserable. Also when my account was in good standing i called Santander to refinance my loan and lower my interest and they keep telling me that they do not refinance their own loans. Also here no explanation ( This is the part where they make it much harder for people with high interest loans which in case when i ask to lower my interest my loan was already paid for 3 1/2 years without missing a payment by that time. I call this discriminatory by Santander because they make me stick with their high loan because they might think i dont have a chance with another bank to take the loan on a used car with almost two more years to go. Plese feel free to contact me anytime if you need further information. I would like to thank you in advance for time. Best Regards, XXXX XXXX Email. XXXX XXXX
Company Response:
State: NJ
Zip: 08861
Submitted Via: Web
Date Sent: 2018-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-19
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I have reached out to you stating that I've never had a problem with payments. XX/XX/2018 was the 1st time I've ever had any issues. You extended my payments claiming this was the best way so it wont be reported due to my good paying history. The address I have, which is a p.o box is the same p.o box I've been using since the beginning. I agreed to allow you all to extend my loan so I wont be reported. Now here it is XXXX, and I mailed off the XX/XX/XXXX payment XX/XX/2018 to the same address one of the representatives gave me. I have a copy of the letter that was mailed XX/XX/XXXX, along with my full address. If there was a problem, I would have gotten it back a long time ago considering today is XX/XX/XXXX. I see that yall have added extra charges to my account that is not awarded because I have proof, just like I did in XX/XX/XXXX that I did indeed send it. I have receipts, picture of envelope at post office with the correct address that was given to me the day of sending it. Apparently there is no problem with the address, and if it was, why would the representative give me a false address. I want to be treated fairly, and not to be made to continue getting an extension or whatever it's called, just to continue pushing my maturity date up. I feel like since my letter has not returned, that it's just being held knowingly, just so you can tell me you dont have it. Well someone has it because it was not return to the address that on the letter. I would like this resolved without you all putting extra charges on me when it's not my fault. I would like to see the right thing happen, despite the credibility that you all do not have for being fair. I XXXX XXXX, have proof for everything within this complaint to show that I did pay before the 10 day grace period was up that is given before late charges are applied. I pray that this matter can be resolved in a respectful and just manner. XXXX XXXX
Company Response:
State: GA
Zip: 30331
Submitted Via: Web
Date Sent: 2018-11-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-18
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I called Santander on XX/XX/XXXX because they had not updated my payment history and balance at the credit bureaus since XX/XX/XXXX. It shows that my last payment was for XXXX, and the balance is {$3000.00}. I have made a {$1000.00} payment every month since XXXX, which is 2.25 times the regular payment amount. When I called Santander, the balance was {$2900.00}, and the last payment was on XX/XX/XXXX. They told me that they don't handle updating at the credit bureau, and I would have to call the credit bureaus directly. I called the credit bureaus and they said the opposite, that the Creditor is responsible for reporting the information to them. I open up a dispute with the credit bureau and at the time that I open up the dispute my balance was at {$1900.00} because I had made another payment on XX/XX/XXXX. While the dispute was in process, I made another payment of {$1000.00} on XX/XX/XXXX bring my balance to {$990.00}. The credit bureau completed the dispute on XX/XX/XXXX and said that Santander reported that they've updated the balance to {$3000.00}. Santander refuses to do anything and the credit bureaus can't do anything unless Santander reports the correct information. Please make them update my credit reports with XXXX, XXXX, and XXXX. My account is paid through XX/XX/XXXX and my balance is now {$990.00}.
Company Response:
State: FL
Zip: 32256
Submitted Via: Web
Date Sent: 2018-11-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-18
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On, XX/XX/2018 I sent a letter disputing an account for Santandar Consumer USA in regards to the amount being reported incorrectly for one report as {$33000.00} & another {$36000.00}, as well as being charged off/collections. During this time Santander failed to report my account was being reported, the letter was mailed on the XXXX of XXXX certified, signed for on the XXXX of XXXX, and a response was sent and received on XXXX2018. I pulled all 3 credit reports for the next 60 days and a dispute was never recorded on my account. Per the FCRA & FDCPA a notice of dispute is to placed on any account disputed within 31days and Santandar Consumer USA violated these federal laws. No response was ever received after sending the letter requesting for this item to be removed due to these conditions.
Company Response:
State: NC
Zip: 283XX
Submitted Via: Web
Date Sent: 2018-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-16
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: I purchase my vehicle on XX/XX/XXXX from XXXX. Right after I purchase my vehicle I was laid off work on XX/XX/XXXX. I had no income to pay for the loan. My family and friends trying assisting me in my car payments. I contacted the lender and explain to them that I had lost my job and I wanted to return the SUV and Cancel the loan. Santander was very rude to me and told me NO. I have been struggling a whole year trying to pay this high car payment of {$750.00}. My contract states with XXXX that I only had 5 calendar days to return the car it was 12 days after I purchase it. I owe {$30000.00} back in XXXX and XX/XX/XXXX they put those 2 payments on the back end of my loan and reported to all 3 credit reports that I was 30 days late even though they have taken it but those loans on the back of the loan. Because I'm still looking for employment so that I can take care of the car loan I'm back again 2 months behind going into 3 months because I just can't afford the vehicle unless they lower my payments or take the car back and not give me a repo on my credit report.
Company Response:
State: GA
Zip: 30067
Submitted Via: Web
Date Sent: 2018-11-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A