Date Received: 2019-11-19
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: In XX/XX/2013 I financed a vehicle through Santander Consumer USA. At the time I had poor credit and the loan terms were obsurd. On XX/XX/13 I entered into. TRIPP ( temporary modification agreement ) which cut the monthly payment in half, however I was not told the ramifications resulting from this agreement or that interest only payment would expand the life or cost of the loan. I was also never provided written documentation, as promised in the TRIPP agreement as to how this would affect the payoff date for the loan. I have now paid over $ 21k in interest for a car that has a staled price of $ XXXX. As of calling last week, I was told I still owe over $ 10k on the car, which is beyond obsurd. Santander Consumer claims they wont settle my loan or allow me to pay or a percentage to get out of this predatory agreement.
Company Response:
State: DE
Zip: 198XX
Submitted Via: Web
Date Sent: 2019-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-18
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: The car I purchased in XX/XX/XXXX2015 was forfeited by the City of XXXX after XX/XX/XXXX2019. The car was stolen and due to the condition of the vehicle reported as missing, vandalized, and damaged due to theft. The problem occurred once the vehicles tires were XXXX caused by an obstruction on the road. I have reported this to my insurance company and to other entities. Regardless of the policy, my car has full coverage. I dont regard NC State regulations in Maryland but I do understand my liability since I am no longer a resident in North Carolina.
Company Response:
State: MD
Zip: 21230
Submitted Via: Web
Date Sent: 2019-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-15
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: I was shocked when I reviewed my credit report and found 90 days late payment on the dates XX/XX/2013. I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Company Response:
State: GA
Zip: 398XX
Submitted Via: Web
Date Sent: 2019-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-14
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: Never received certified letter of intent to repossess, documentation notifying me where the car would be auctioned, how much the car was sold for, after auctioned, of any other information. Company is also reporting inaccurate information about account on my credit reports, which is a violation of the FCRA. Equifax is reporting that account was paid on time XXXX & XXXX, the account was opened XX/XX/2018, and that its an installment loan. Experian is reporting that the account was paid on time in XXXX only, the account was opened XX/XX/2018, and that its an auto loan. Certified letter was sent asking for validation and never received a response.
Company Response:
State: TX
Zip: 774XX
Submitted Via: Web
Date Sent: 2019-11-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Problem with credit reporting. See attach.
Company Response:
State: MD
Zip: 21045
Submitted Via: Web
Date Sent: 2019-11-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-14
Issue: Problem with customer service
Subissue:
Consumer Complaint: The problem I have is that I cant waive any missed payments I went through a situation and the store I worked at got shutdown so I lost my job and missed some payments Ive been with the this bank for more than 3 years and Ive been making on time payments except for 4 This is 4 payments out of 40 payments Im trying to fix my credit score but by them not helping me waive the missed payments i cant fix it Its a night impact since its an active account Plus by not helping me they know for a fact that I cant refinance my car and kind of forcing me to keep paying the same rate which is more than 21 %, its so much and its killing me Please help me fix this problem I cant even rent an apartment with my score now, I didnt know anything about how credit score works Its a huge struggle for me now and I have to move to a different apartment in only 2 months I need to fix this as soon as possible Ill even pay for any service that would help me get out this situation Thank you so much for reading this
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2019-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I currently have an active account with Santander Consumer USA. They have reported on my credit report that it is charged off/closed. That is not true because I have an open car loan with them and I pay the car loan monthly. I have contacted Santander Consumer USA and they have not corrected this on my credit report.
Company Response:
State: IL
Zip: 60031
Submitted Via: Web
Date Sent: 2019-11-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a loan with Santander. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX, XXXX & XXXX and Santander with no successful resolution. XXXX, XXXX & XXXX only reporting me late. There was definitely an error on their part. I was never 30 days late XX/XX/2015.
Company Response:
State: NV
Zip: 89139
Submitted Via: Web
Date Sent: 2019-11-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-10
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: Santander charged off my loan at only 60 days past due without any notice. I was informed by XXXX XXXX in XXXX. In XXXX I contacted them by email explaining my financial hardship and got no response back by email. Over the time my loan I paid always on time a few times I was a few days or wk late and they would threaten me with a repo. They told me I can not refinance my loan even though I was current at the timE. About a week or two ago a tow truck shows up at my house and gave my daughter a business card with case number and my name. I thought this was shady. Ive had some repos in the past and they dont notify or come during the day. Needless to say I have the vehicle tucked away till I hear something legitimate. I know most repos dont occur till after 180 or more days late and a charge off or closing doesnt happen till they have possession of the vehicle. Atleast where Im originally from thats how we do things.
Company Response:
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2019-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-08
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that SANTANDER has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to mis-report. Moreconfirmation of the aforesaid item too. My proper request mustover, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response:
State: MD
Zip: 207XX
Submitted Via: Web
Date Sent: 2019-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A