Date Received: 2019-12-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Every 30 days I call all 3 credit bureaus to see why Santender Credit is still showing up on my credit report. Every agent I speak with tells me they don't see anything showing and it has been deleted already. Please investigate disputes.
Company Response:
State: MO
Zip: 64119
Submitted Via: Web
Date Sent: 2019-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-01
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: Im writing u this letter that this company claims I owe this bill. I dnt owe it and they wont delete out of my three credit report. The name of the company is Chrysler this debt is not mine and I demand to take it off my three credit report. Its not nan so I come to u to help me.
Company Response:
State: TX
Zip: 79904
Submitted Via: Web
Date Sent: 2019-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-30
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: On XX/XX/2019 I purchased a XXXX XXXX XXXX. This purchase has proven to have lasting consequences. Auto finance companies in my case Chrysler Capital Santander set and established a whole salebuyrate for potential retail installment sale contract ( RISC ) and communicates that rate to the dealer XXXX XXXX located in XXXX XXXX. This so calledpolicy which allowed the dealers to contract with me for a higher rate ( pejoratively referred to by the CFPB as the dealer markup. After looking through my contract I found no mention of this. And after extensive research I learned that this information is not disclosed to buyers at all. Also, If the contracted amount is higher than the wholesale buy rate, and the contract is assigned to the finance company, the dealer receives an amount referred to as a reserve ( or finance charge participation ). DMEA. In some instances the profit is split between the dealer and the finance company. I learned shortly after XXXX XXXX XXXX financing offered me an extremely lower interest rate that the dealer did not disclose to me. It wasnt until I received correspondence from XXXX XXXX that I learned that offer was afforded to me and at that point I had already singed the bill of sale for financing at an interest rate of 22 % from Chrysler Capital. This is a common occurrence and experience for minorities and should not be permissible but be considered Predatory. Fair business practices should disclose all factors that has additional cost implications for the buyer. Perhaps if any of the points I made above were disclosed I would have decided otherwise or negotiated other terms.
Company Response:
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2019-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-30
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/XXXX I called Santander Consumer USA regarding my auto loan. There was incorrect information being reported to the credit bureaus. It showed that I was 30 days delinquent on my auto loan when I was not. I spoke to a representative and she acknowledged the incorrect reporting and stated she would be submitting a ticket to fix the reporting error. She indicated it would be resolved in three business days. It is now XX/XX/XXXX and the reporting has not changed. I called in again and the representative said that all they did was waive my late fee but no ticket was submitted to fix the incorrect negative reporting. They stated there was nothing they could do on their end to fix the issue and that the original representative had given me incorrect information.
Company Response:
State: WA
Zip: 98118
Submitted Via: Web
Date Sent: 2019-11-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-28
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: In XX/XX/2019, last month, I made a payment on the XX/XX/XXXX for $XXXX to cover both XX/XX/XXXXand XX/XX/XXXX. I had already paid some at the beginning of the month and this was more than what was owed. The payment was misapplied and I was threatened with having my vehicle towed for nonpayment by XX/XX/XXXX although it had been made more than a week before the due date. When Santander found that a complaint was filed against thier company, they called and the payment was corrected. Now they have done the same thing again in XX/XX/XXXX. They are saying the payment was never made, they are trying to collect $XXXX on my $XXXX installment and all that is owed in XX/XX/XXXXis $XXXX $XXXX was already paid. This has become a regular occurrence and constant harassment involving my car. It is much worse than harassment and abuse now.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-27
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: When I purchased my vehicle my credit score was not the best. Chrysler Capital charged me a very high interest rate to get my vehicle loan. The interest rate was between 16-17 %. Unfortunately the monthly payments for this loan has become very hard for me to make. I have called and spoken to Chrysler Capital several times to request my interest be lowered and explained the circumstances. The only thing Chrysler Capital has offered to is put the back payment to the end of the loan. This loan seems to never get lower and it is still very hard for me to make these payments. All I want is to have the interest lowered so that my monthly payments can be lower and that the loan can be paid off sooner. At the rate of 16-17 % this vehicle will never be paid off and the car is way underwater. Chrysler Capital will not assist me with this. They have right out said no we will not refinance nor will they lower the interest rate on this loan.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-11-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-26
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: This account had already been settled to XXXX balance and it is not reflecting on my credit report
Company Response:
State: CA
Zip: 94531
Submitted Via: Web
Date Sent: 2019-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-26
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: I have a loan with Santander, Account # XXXX, since XX/XX/XXXX. I had a total loss of my vehicle on XX/XX/XXXX. I paid my usual payment in XXXX XXXX. It was applied to my account. My insurance company issued a check to Santander for {$22000.00} on XX/XX/XXXX. Santander did not post monies until XX/XX/XXXX and did not apply monies to principal. They divided it among interest and fees. I had a warranty check ( {$1200.00} ) issued to Santander which they posted on XX/XX/XXXX and applied to principal and interest. If they had applied the total of {$22000.00} and {$1200.00} then I would not owe as much. I have attempted several times to reach a supervisor and accouinting with Santander but unable to after lengthy hold times. At this moment, they are saying I still owe {$600.00} that is valid through XX/XX/XXXX. I believe this needs to be furthered evaluated. I am trying to pay off the reminder of the balance but I feel like the monies should be applied to the principal and not interest or fees becuase more principal that is left the more interest is accrued and more money for them. Look at last image ( 2185 ), after I emailed them they always take off transaction history just like today.
Company Response:
State: TN
Zip: 37087
Submitted Via: Web
Date Sent: 2019-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-26
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XX/XX/18 fraudulent hard inquiry to my XXXX report by Santander. Attaching relevant police report. XXXX instructed me to contact each company making fraudulent inquiry individually.
Company Response:
State: CA
Zip: 91942
Submitted Via: Web
Date Sent: 2019-11-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-11-26
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have reached out to Santander Bank 4 times to verify this debt listed on my credit report. They have failed to reply to any of my request. I have a credit monitoring and each attempt to get this resolves has been ignored by the creditor.
Company Response:
State: NV
Zip: 89119
Submitted Via: Web
Date Sent: 2019-11-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A