Date Received: 2020-03-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XX/XX/XXXX - I financed a XXXX XXXX XXXX for {$18000.00}. I put {$1500.00} down which reduced the finance to {$16000.00} XXXX XXXX of Santander Consumer USA informed me of payments being sent were not processed as they should be because some payments were sent to XXXX and others in South Carolina. He informed me the payments had been rectified and would be placed on my report correctly, this was Thu, XX/XX/XXXX XXXX XXXX. Two years later, I was granted a hardship Re : Temporary Reduction in Payments on XX/XX/XXXX : SEE BELOW : Dear Your Temporary reduction in payment plan has been approved and processed. Your next 6 payments will be in the amount of {$280.00}, with the first payment due on XX/XX/XXXX. My payments are due on the XXXX of every month, I always pay early and I send payments via overnight delivery most times and sometimes I go in person to XXXX and pay the {$2.00} express processing fee for same day payment. Yet they are reporting me 30 days late effective XX/XX/XXXX and they cashed a check which cleared my bank account drawn on XXXX, XX/XX/XXXX. I overpaid the amount required. in the amount of {$300.00} XX/XX/XXXX - XXXX of my family members were killed tragically in a car accident XX/XX/XXXX - I contacted Santander and they extended the payments for the above mentioned amount through XXXX. They have not kept their end of the agreement and have breached and lied. They are reporting late, yet cashing the checks before they are due. Which one is it? I signed the e-agreement and they honored it. My balance on the car is {$13000.00} - but they are adding fees that are not just. The car was only {$16000.00} and I paid $ XXXX monthly for the first three years. I only got a reduction in XXXX and they are giving false amounts to the credit bureaus. XXXX XXXX, XXXX I paid {$240.00} for XX/XX/XXXX at XXXX in XXXX XXXX, XXXX XXXX XXXX, XXXX I paid {$350.00} @ XXXX XXXX XXXX . This is proof I am never 30 days late, in fact I am early. Again, the payments are due on the XXXX of each month. Santander Consumer USA Inc. XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX {$280.00}
Company Response:
State: GA
Zip: 30213
Submitted Via: Web
Date Sent: 2020-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-14
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: This hard pull was NOT done by me for Roadloans on XXXX.
Company Response:
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2020-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I had a payment plan in motion and up to date with Santander for an auto loan and they repoed my car regardless of our verbal agreement. I have went back and forth disputing and it has ruined my credit I cant even get a credit card to buy school clothes! There are class action law suits Im getting involved in after I research more.
Company Response:
State: TX
Zip: 786XX
Submitted Via: Web
Date Sent: 2020-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-13
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I took and auto loan out in XX/XX/XXXX with Santander Consumer USA. My first payment was due XX/XX/XXXX. I made the payment XX/XX/XXXX of the XXXX payment XXXX was applied to principle and XXXX was applied to the interest. On XX/XX/XXXX I made my XX/XX/XXXX payment and XXXX was applied to principle and XXXX applied to interest. On XX/XX/XXXX I made my XXXX payment and XXXX was applied to the principle and XXXX was applied to interest. On XX/XX/XXXX I made my XXXX payment and XXXX was applied to principle and XXXX was applied to interest. On XX/XX/XXXX I made my XXXX payment and XXXX was applied to principle and XXXX was applied to interest. on XX/XX/XXXX I made my XXXX payment and XXXX was applied to principle and XXXX was applied to interest. So when I saw that I called Santander USA and requested that since I have paid my loan so far in advance I asked that the entire payment be applied to the principle, which they said that they would do. Today XX/XX/XXXX I called in once again to see why my payment was not properly credited as promised and I was told that they would not do that. So my first issue is that they are refusing to properly credit a payment paid far in advance of the agreed upon payment schedule. Then they are charging far too much interest on that payment than what should be applied if you accept their claim that every payment made has some type of interest applied to it. Since this payment covers my XX/XX/XXXX payment and it was paid on XX/XX/XXXX why are they able to charge me XXXX dollars less in interest than they did in my first payment due XX/XX/XXXX paid XX/XX/XXXX? the interest charged on that payment was XXXX and the interest charged for my XX/XX/XXXX payment was XXXX when the XX/XX/XXXX payment was made a full 4 months in advance?
Company Response:
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2020-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-13
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: Well I went through a divorce! And myself and my x name are on the car. Ive requested several time over a yr to have statement sent to me. They refuse to do so Ive asked to take my x off the loan due to hippa and court order stated that my x was not responsible for such as car is paid off and all taxes was my problem. She had no owner ship! Also Ive requested several time to have a lower payment. Was told they cant. They due not report accurately to the credit bureau and I have no clue what my payment are going to. They refuse to send me a statement to file bankruptcy with. So they prolonging the process. I talk to several people and a lady from the office on the XX/XX/XXXX! Was told then I should be get my statement. This problem if or when I pay this automobile off they will send it to my x which I will never get my x should not be on this account. Im XXXX and they harassed me to the point I told them to never call me Ive been stress out to the point with them I have to take medicine but they send me emails all the time to buy another car athough they cant send me my statement. Chrysler capital is one the worse car loans I ever have!! I do not recommend them they lie and mislead u ..
Company Response:
State: VA
Zip: 242XX
Submitted Via: Web
Date Sent: 2020-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-12
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: ftc violation Santander Consumer USA, XXXX XXXX XXXX,
Company Response:
State: TX
Zip: 77021
Submitted Via: Web
Date Sent: 2020-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-11
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: I opened an Lease with Chrysler Capital with my husband as the co-signer in XX/XX/XXXX. I paid for the least until XX/XX/XXXX when the lease /contract was bought off in it's entirety. My husband filed ( Himself alone ) for BK and Chrysler Capital removed the account history and payment from my credit report because the co-signer filed for BK protection. I called Chrysler Capital and ask them to please report the account back to my credit report as I have nothing to do with his financials or credit report. Chrysler Capital said that per their legal department ; they couldn't. I have tried to finance an new vehicle and has caused myself issues as my credit reports lacks the perfect payment history of car lease from Chrysler Capital. When I contacted them on XX/XX/XXXX. They told me the only thing they could do was to provide me an payment history in PDF. When received the pdf was blank.
Company Response:
State: FL
Zip: 32725
Submitted Via: Web
Date Sent: 2020-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-11
Issue: Managing the loan or lease
Subissue: Loan sold or transferred to another company
Consumer Complaint: The full narrative and supporting documentation are in the document attached to the complaint. The short version is that my auto loan and it's servicing was sold from Gateway One Loan and Finance ( " Gateway '' to Santander Consumer USA which was a surprise given that I had made 69 of 75 payments in a timely fashion and was current in the loan which would not ordinarily be a candidate for being sold. I received the required combined notice from Gateway and Santander on XX/XX/2020 even though the letter itself was dated XX/XX/2020 with the transfer effective date being XX/XX/2020. The notice failed to be provided by Gateway and Santander 15 days ahead of the effective date which is customary for combined loan transfer notifications. The CFPB auto loan examiner 's manual notes that their examiners must enquire of examined companies whether they provided timely and useful information in the event of a loan transfer. The fifteen days requirement is mentioned in 12 CFR 1024.33 in RESPA/Regulation X, whilst written for mortgages, a mortgage is generally a closed-end loan like most auto loans and should still be considered relevant vis-a-vis the intention of Congress and the CFPB regulators governing notification to consumers of a closed-ended loan servicing sale/transfer. Compounding this error was the fact that the information contained within concerning the current balance remaining on the loan as well as the due date of the next expected payment being prior to the date of the notification letter itself. I tried contacting Gateway on XX/XX/2020 to ascertain their side of the story but over the course of five phone calls, the first two to Gateway 's numbers automatically redirected to Santander as we were already past the effective date and no option to speak to a human was provided. The next three were to various people in the loan department of their parent company XXXX XXXX XXXX, one of whom was rude and unhelpful beyond belief but apparently was the only person out of six I talked with who knew that XXXX had sold their entire auto loan portfolio to Santander on XX/XX/2019. None of the Gateway statements covering this period ever mentioned that a chance in servicer was forthcoming. I then spent four hours using the transaction data transferred to Santander to make sure the accounting was correct as to my current balance. When I finally called Santander later in the evening on XX/XX/2020 to ask why the notice was so late in getting to me and mentioning that they were in a potentially actionable legal position, the first person I talked to was so rude and condescending that I bypassed her ( over her many objections ) to a supervisor. XXXX was more pleasant but more than a little bit obtuse and took the position that as long as the account transferred correctly, there was no harm nor any foul. She refused to accept that providing the notice very late in the process and against Federal regulations ( which is likely illegal on their part ) almost to the point of my automatic payment unintentionlly going to what would be the wrong servicing company and the factually incorrect information in the notice requiring me to spend valuable time verifying something their letter said should be " seamless '' did in fact harm the consumer. Her expectation was that the I was to follow the letter of the law and the contract even if Santander chose to violate the law on their part which is an utterly insane position for her to take. It also introduces grave doubts that clearing the lien and providing my clean vehicle title when the loan matures in six months will be any less of a complete farce that their transfer of servicing has been. XXXX tried to assure me otherwise but having been through a botched transfer before where my title was actually lost and then the servicer wanted more money to get a replacement to clear the lien until I told them I'd send the Sheriff round to lock them up for grand theft auto ... considering Santander royally XXXX up the easiest part of the process, I don't really have any faith or trust in anything they say or do. XXXX decided to kick the problem to her " higher management '' as she was unable to " resolve my request '' ( which I hadn't really made any request of her ... I was waiting for her to show even a modicum of concern and offer a way to try to repair the relationship they had already destroyed on first contact! ) and supposedly they'd contact me. I didn't have any faith that her " higher management '' would prove any more useful or competent than Santander had already shown themselves to be and said as much and finally rang off in complete frustration.
Company Response:
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-11
Issue: Managing the loan or lease
Subissue: Loan sold or transferred to another company
Consumer Complaint: Gateway One Lending & Finance sold vehicle loan to Santander Consumer USA on XX/XX/2020. The loan balance stated does not include XX/XX/2020 payment with a principle payment of ( XXXX ) interest ( XXXX ). Santander Consumer USA has populated a statement with the incorrect loan balance. {$22000.00} is reported. Aprox. {$22000.00} is the correct balance. I have contacted Santander Consumer USA on 3 occasions, and the accounting department has yet to fix the issue. The transaction history shows this payment, but is not deducted from the previous statement account balance.
Company Response:
State: SC
Zip: 29550
Submitted Via: Web
Date Sent: 2020-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-10
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: On XX/XX/2019 my vehicle was stolen. I reported it stolen to the local police department and my insurance company. The lienholder was paid {$16000.00} on XX/XX/2019. The lienholder has put a negative response on my credit report, which is holding up my purchasing a home. I have documentation of the police report, insurance company and a letter from the lienholder that it was paid in full. Its not fair to me that they stated they would clear this up and they did not. I'm in a program to purchase a house and have been in this program for almost two years and now this is holding up everything. It is not my fault that they don't feel they were paid in a timely manner. I had full coverage.
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2020-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A