Date Received: 2020-08-23
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: With regards to XXXX XXXX : When I first got the car, whenever I took it out of automatic and put it in manual using the steering wheel gear shifts, the car would act suspicious. Whenever I came to a complete stop in that mode, the engine would rev when my foot was on the brake and continue to attempt to go in a forward motion. My mother is a witness. Coming off a highway on an incline as we were leaving church, the car did what I previously described and I almost ran into the rear of a vehicle. After the issue appeared, I contacted the dealer and attempted to tell them about the issue. They ignored me and said the car was fine. I returned the vehicle to the dealership, for this reason and because of other reasons, i.e. they fraudulently changed leasing terms and bank agreements for financing after I took the vehicle off the lot. When I returned the vehicle, I did not drive it again for over a month. After they threatened to sell it, but didn't fix it, I returned for the vehicle. I then saw a news report that stated the model was recalled due to the same issues I was experiencing. When I returned to pick up the car a second time, I informed the dealership and their agent XXXX XXXX XXXX XXXX about my concerns. XXXX dismissed my concerns and told me the car was never recalled and he knew nothing about a recall on the vehicle. Once I got in the car and inspected it, I realized the car had more miles on it, at least 200-250, since I last returned it to the dealership. I immediately went back in to confront XXXX about it and asked to see documentation regarding the vehicle and any records of the car being driven without my permission. XXXX refused to give either claiming the car had not been driven. When I asked how he accounted for the additional mileage, he dismissed me and my complaints again. I had an appointment to have the car looked over after I got it back. I drove it a bit more to see if the car was continuing to do what it did, and it was. The car had not been fixed and nothing had changed. I then stopped driving the car for fear I could get into an accident. I had an appointment to have the car looked over by my family mechanic, since the dealership refused to look into it. The day before I was scheduled to drop it off to have my suspicions confirmed, the dealership towed the vehicle and told me they would be repossessing it. Since then, I have been attempting to get a lawyer after my complaints to the XXXX, the CFPB, and now the Texas Attorney General have been unable to get me my previous car back. Under Texas Lemon Law, I gave them adequate notice there was an issue with the car. I fear they would deny I brought it up. I had video evidence on a handheld 360 camera of XXXX denying the issue existed and dismissing my claims, but the file was corrupted. I know the car was " new '' and I know I was unable to take it to get checked out, but my mother and a few other passengers can attest to the car doing what I said it was doing. After it " sat '' at the dealership and others drove the vehicle, I felt the car was doing it even worse than before. I was unable to get my trade-in back, unable to get the car serviced, and unable to have my concerns addressed. Now they have the car, but they are likely going to just resale it and not address the issue. This could leave the next owner in serious danger as well if they attempt to use the manual transmission instead of the automatic. P.S. : I have attached their response to my CFPB complaint. Notice they say they never received my XXXX complaint, but I have documentation of them receiving and responding to that as well. The text from that complaint and the contact information for the case worker is listed below. Also, I attempted to get the audio from the times I call XXXX, Chrysler Capital, and XXXX XXXXXXXX regarding my issues with the vehicle, but none of them have complied with my requests. TEXT FROM CFPBXXXX Complaint : Check complaint filed with the XXXX XXXX XXXX XXXX XXXX in XXXX XXXX Texas. Contact XXXX XXXX, Investigator XXXX XXXX, Dispute Resolution Specialist Better Business Bureau XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, TX XXXX p : XXXX XXXX Start With Trust My Complaint number is XXXX. Additionally, the people responsible for the irresponsible, negligent, and treasonous acts are XXXX XXXX XXXX XXXX, XXXX XXXX, and XXXX from finance. Each have been reported to XXXX XXXX XXXXXXXX for their fraudulent acts and I have already submitted documents to the Texas Supreme Court regarding their irresponsible activities. My original car has been taken, fraudulently. I have not had it since XX/XX/2018. The car was reported stolen through my insurance provider and they too have done nothing to attempt to recover the property or provide me with my monetary compensation. Hello XXXX XXXX, I went to XXXX XXXX and requested they take my trade in to receive a business car. I did not receive that. Instead, they gave me two weeks to drive the car for business purposes. When I returned a few days ago, Thursday, I requested they refund me that amount. They did not do that. Instead, they retitled the car, sold it at an auction, and refused to comply with original terms. This car is no longer mines. It has been sold fraudulently. Any and all insurance and other things associated with myself or my mother are not our concern or faults. The dealer that financed it is XXXX and his co-conspirator was XXXX XXXX. Any future correspondence regarding this emails is incorrect. I do not personally own this vehicle in any way, shape or form. Ive filed a complaint with XXXX and am awaiting a hearing to discuss proper refunds. I have all documentation concerning the transactions that took place. Please give me a call if you have any questions. Sent from my XXXX I made calls to the XXXX Police Department, multiple times. I did not receive any assistance because I was told it was " out of their jurisdiction. '' There are XXXX calls from me in their system. The car was towed about 48 hours ago. I have been told I have more time to pay it off by the bank Chrysler Capital, but " the bank '' and their agents have been aware of my situation since XX/XX/2018. Also, about two weeks ago, I got an account to research my previous car " XXXX XXXX '' and and when I searched it I saw an old social media picture of myself and friends riding in that car about 5 years ago from XXXX to XXXX. The picture appeared to state I have an arrest warrant for acts carried out in that car, however, I do not have a XXXX record and have not been a part of any illegal activities in that car. The new car is a XXXX XXXXXXXX XXXX model and I still have both sets of keys and one of the license plates. As far as XXXX XXXX I still have the plates and as you will notice from your investigation, the auto dealer, their agents, and the police have yet to find the car, the owner, the seller, or anyone else involved in that transaction. Further evidence includes the following ... NTTA tickets for the vehicle that occurred following XX/XX/XXXX. I have not been in that car, seen that car, or had any possession of it since that date. I have no idea what has occured in it since that date. I don't know the owner. It isn't on my insurance and I have not been the legal owner since that date. A parking ticket from XXXX PD from the last day I had the vehicle. It was parked downtown the notice number is XXXX with plates XXXX. I refused to pay that ticket on that date, because, the VTR form was never properly filed. During the meeting on XX/XX/2018, at the XXXX XXXX XXXX XXXX location. XXXX XXXX and company refused to apologize, they refused to provide a refund, and they refused to take responsibility for their irresponsible activity. I, to this day, do not have a vehicle. They ruined my credit score, and it was all due to the business potential tied to my name, social, business acumen, ability to produce/create/write music, etc. I do not trust them. I will never return, because it has taken everything in me to not return to that dealership and deliver retributive justice. As I have stated in my numerous complaints, I do not want my old car, I do not want their new car, I want my money back and compensation for this being the toughest summer of my life. Thank you, XXXX Thank you, XXXX XXXX XXXX.
Company Response:
State: TX
Zip: 75227
Submitted Via: Web
Date Sent: 2020-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have file a dispute in regards to the incorrect items on my credit report. It has been well over 30 days, and I am also aware that the credit bureaus have and additional 15 days which has also passed. I haven't received any investigation results.
Company Response:
State: NV
Zip: 89147
Submitted Via: Web
Date Sent: 2020-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: The problem is had a car that me and ex got I got put in hospital and my ex left with someone else and took the vehicle with him and was 6 months behind so I called the bank to see if they could help get the vehicle since he was behind and they told me theres nothing they could do about it but yet they kept calling me about payments and thats cause my ex told them he had the vehicle and the was gon na make the payments on it Ive tried numerous times and the refused
Company Response:
State: TX
Zip: 79407
Submitted Via: Web
Date Sent: 2020-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-22
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: The account belongs to my uncle who has passed away almost 4 years ago. The amount XXXX is not mine and should be removed from my credit report. The owner it belongs to is XXXX XXXX which has passed away. I have disputed this on the credit report and santander usa has not ask for it to be removed.
Company Response:
State: TN
Zip: 37128
Submitted Via: Web
Date Sent: 2020-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-22
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: My name is XXXX XXXX I purchased a vehicle at XXXX XXXX in XXXX TX. The vehicle was purchased using Motor vehicle retail installment sales contract with arbitration Provision. The buyer listed in the contract is XXXX XXXX and seller/ creditor listed as XXXX XXXX XXXX XXXX. The arbitration was settled by transfer of title which is proven by odometer statement and vehicle was sold as is as proven by the buyer guide. The title was transferred by state of Texas and has me listed as owner with previous owner being XXXX XXXX of XXXX tx. This is proven by the registration papers for Texas department of motor vehicles. Once I received the registration for the vehicle it has had a lien placed against it from Santander consumer XXXX XXXX and since that time they are sending threatening letters and stating that they are going to repossess the vehicle. I have contacted Santander and requested a release of lien but they have not or are not willing to do so. I am filing this complaint because it is my opinion as a third party to the sale it should have been illegal for Santander consumer to put a lien on vehicle in first place and in the state of Texas a lien does not give a company the right to repossess a vehicle it seems to be harrasing and threatening treatment and an attempt to cohere individuals into accepting acceptance. My vehicle has been impounded as a result of this I can not get vehicle out of impound Santander consumer has attempted to call impound to retrieve vehicle which they do not have a right to do which they were told no The documents attached will prove the contract title transfer as is purchase ownership and lien that was placed on vehicle as well as threatening and harrasing attempts by antander consumer USA to collect a dept that is not owed
Company Response:
State: TX
Zip: 75119
Submitted Via: Web
Date Sent: 2020-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-20
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have a loan with SANTANDER. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting XXXX, XXXX, XXXX, and SANTANDER with no successful resolution. XXXX, XXXX, and XXXX reporting me late. There was definitely an error on their part. I was never 30 days late ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ), also I was never 60 days late ( XX/XX/XXXX ), and I was never 90 days late ( XX/XX/XXXX )
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-20
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Recently, XXXX XXXX XXXX placed a collection account on my credit report for {$5700.00}. Prior to this account appearing on my credit report, I did not receive a notification of my right to dispute. They claim that they did not have to send me any notice, because the original creditor had already been reporting this account on my credit report. What the original creditor reported on my credit report has no bearing on what a collection agency puts on my credit report. They are still bound by the laws of the Fair Debt Collection Practices Act, and they are violating my rights under federal law. Furthermore, I don't even owe any money to the company they claim to be collecting for. I called them directly myself, and they show my balance as {$0.00}, and they report it as {$0.00} on my credit report. XXXX has not once given me the opportunity to contest the debt, and they continue to violate multiple state and federal collection laws daily.
Company Response:
State: NC
Zip: 27606
Submitted Via: Web
Date Sent: 2020-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-20
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Chrysler Capital is destroying my credit score by reporting my lease as late to XXXX XXXX and XXXX XXXX. I made arrangements in XXXX with Chrysler to extend the lease the lease terms due to Covid related financial hardships. Chrysler assured me no negative credit reporting would happen during our length of our agreement. would not be Not only has Chrysler been reporting my account negative but they've also been assesing {$35.00} a month in late fees. I've contacted Chrysler 's customer assistance department and their executive office demanding they remove the erroneous reporting. I have been unable to dispute these reports since the credit reporting agencies do not allow more then 1 complaint against the same company, causing further damage to my credit score. I spoke to Chrysler on following dates XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and again today XX/XX/XXXX. I was told yet again today that they have made a mistake but that only the president 's office can remove the negative reporting and that could take up to 90 days, if they actually do it. I want this removed from my credit report immediately.
Company Response:
State: CA
Zip: 91301
Submitted Via: Web
Date Sent: 2020-08-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-20
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I had a loan through XXXX XXXX, on a new XXXX XXXX. XXXX was paid off in XXXX-XXXX. At this time the bank was going through a buy out, Now is Santander Bank.I have never received my Lien Release. I have called, I have sent faxes. No response, no lien release. I have since sold the car, I need my lien release.
Company Response:
State: MD
Zip: 217XX
Submitted Via: Web
Date Sent: 2020-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-20
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Chrysler Capital is reporting inaccurate late payments on my credit report. I had requested an extension on my payments, and have the documentation to proof so. I should not have lates reporting on my credit and I request that Chrysler report payments as agreed. I should not have any lates for XX/XX/2020 and XX/XX/2020
Company Response:
State: GA
Zip: 30045
Submitted Via: Web
Date Sent: 2020-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A