Date Received: 2020-10-16
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My car loan with Santander was supposed to be paid off by XXXX, but due to covid, they extended the monthly payments until the loan was paid off. I paid the final monthly payment in XXXX. There were accrued fees that were never incorporated into the monthly payment. I have continued to make the monthly amount and had a balance of XXXX dollars. I was told the payoff amount and until when it was good. I just received notification that they reported my account as last due by 30 days. I was never notified that I needed to pay the fees by my last due date. I was told if I made the Monthly amount then it would extend each month until paid. I have already requested that the delinquency be removed from my report. I had my father cosign this loan years ago- and this is absolutely ridiculous that they are reporting the final XXXX dollars in fees as late. I was never told that if the entire fee balance was not paid by last due date that it would be considered late. I have paid the balance and I want the delinquency removed immediately.
Company Response:
State: CT
Zip: 062XX
Submitted Via: Web
Date Sent: 2020-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-15
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: On XX/XX/2020 at around XXXX I applied for a new auto loan through Chrysler Capital and was pre-approved for {$39000.00}. There was a specific vehicle that I applied for which was a requirement for me to get details of the loan. I tried many times to get the details of that loan and was constantly denied ( by getting the " run-around '' ). I called their customer service phone line ( XXXX ), and was told to call the dealership directly and they would in turn call them and get the loan details for me. But when I called two different dealerships they told me a whole different story, TWICE! and never got any details of an auto loan that I applied for. I called Chrysler Capital again and once more I was told to call the dealership. So I basically got my credit pulled and was approved for an auto loan without getting any details of the loan. Completely illegal since they are suppose to give me all the details of the loan.
Company Response:
State: CA
Zip: 90715
Submitted Via: Web
Date Sent: 2020-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Hello, Santander Consumer USA has recently been involved in a $ XXXX Car loan settlement. I know that I am a part of this settlement and would like to move forward with receiving my title for my XXXX XXXX XXXX XXXX. I got this car back in XXXX when I was making {$12.00} an hour. My original loan amount was {$13000.00} at the time. Currently I have monthly payments of {$300.00}. Looking back I definitely was taking advantage of because I could not afford that loan at that moment. At that time I was making my payments on time and Santander was reporting my loan as late and delinquent when I was not. I have a lot of late payment on my account that are not accurate and is causing my credit score to drop. I am not able to get approved for anything like a home loan because of these delinquent late payments that are on my account. To resolve this issue I would like Santander to hand over my title and pay out my auto loan in full. Also delete completely of my credit report. I have had numerous issues with this company not reporting on time with my credit report. Also Santander has deleted good on time payments dated back to XXXX and XXXX for no reason. I have called Santander numerous of times and they have not done anything to resolve this issue. I have also sent out dispute letters to them and they always come back with telling me that everything is accurate when I know its not. I would really like this issue resolved as soon as possible.
Company Response:
State: PA
Zip: 17331
Submitted Via: Web
Date Sent: 2020-10-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-15
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XX/XX/2020 I began shopping around for a vehicle and I visited XXXX different dealerships. I visited XXXX XXXX of XXXX XXXX, XXXX, and XXXX. At XXXX, I was approved for a new car. Upon looking at my credit report, all three dealerships ran my credit through several credit approval companies. I have a total of 46 credit inquires across the three credit bureaus within a 7-day time frame. XXXX XXXX XXXX XXXX XXXX XXXX placed a hard inquire on my credit 22 times. I sent letters to each of the individual companies and received a letter stating I agreed to them running my credit by providing the merchant my driver 's license. I did not agree or approve these companies to run my credit 46 times through several different companies, including those I have never heard of. XXXX XXXX could have used the first inquire as it remains available in the system for 30 days. I was preapproved through XXXX XXXX and presented my preapproval to each of the dealerships. Unfortunately, all three of the dealerships ran my credit through several agencies without my consent. I did not authorize these companies to run my credit or view my credit report. I have contacted these companies several times to request the removal of the inquire and even hired a law firm to help, but they will not budge. I also contacted the three major credit bureaus and I did not receive a response. 46 inquires across 3 credit bureaus within 7 days are truly excessive and violates several consumer laws. I would like all 46 inquires removed from my credit. I did not provide written or verbal consent for this to happen and I am saddened and truly devastation I am not being heard. These companies have caused unnecessary harm. Thank you.
Company Response:
State: TX
Zip: 76001
Submitted Via: Web
Date Sent: 2020-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: I entered into my lease contract in XX/XX/XXXX with Chrysler Capital and immediately established the auto-pay option with e-statements. As my payment history shows, I have made each original monthly payment of ( {$440.00} ) with no issues from XX/XX/XXXX until XX/XX/XXXX as I was set-up on an auto-pay and paperless plan. However, due to a county tax increase, the payment figure of ( {$440.00} ) originally established by my lender at the beginning of my lease was no longer fulfilling the new minimum payment amount of ( {$450.00} ) due, resulting in a ( {$5.00} ) shortage, which then accrued over several months before resulting in a negative balance in XXXX of XXXX, and carrying over to XXXX of XXXX. Once I was aware that there was a late payment status on my account from reviewing my personal credit report, I immediately contacted Chrysler Capital and paid my accumulated monthly fees of ( {$75.00} ), and my auto-payment has since been adjusted to ( {$450.00} ). As my payment history shows, a payment has been withdrawn every month on or before the due date since my account was opened, but the adjustment issue has affected my payment status and has been reported to the credit bureaus as two separate 30-day late payments ( XX/XX/XXXX & XX/XX/XXXX ). After several conversations with the dispute department and the executive office I was able to find out that I did not receive a written notification of this necessary adjustment, nor did I receive an email message to explain the necessary steps to correct this adjustment, therefore I had no formal written knowledge that the recurring payments set-up on my auto-pay continued to result in a due balance of ( {$5.00} ) each month until my account showed a late payment status. Also, the statements attached show that my account status was still considered current while there was a past due balance owed and no messages are documented other than Account is currently set up on recurring payments so how would someone know there is an issue? I was also told that the shortage began in XX/XX/XXXX, however no attempt was made to contact me about this issue until XX/XX/XXXX and Chrysler Capital stated a voicemail message was left. While I understand that a phone call was made in XX/XX/XXXX in an attempt to get a hold of me, I don't understand why it took 11 months for Chrysler Capital initiate contact. And furthermore, most official business requires some form of written notice, or certified letter, or notarized document and yet the company did not send me any type of written or emailed notice to inform me that there was a problem with my account. Once I noticed the problem, I immediately contacted the Chrysler Capital to make the necessary adjustment & paid my accumulated fees, however my account status is still reported as having two late payments. I have since requested the dispute department to look into this on XX/XX/XXXX and requested that a goodwill adjustment be made on my account and was told the company does not do goodwill adjustments to credit reporting whatsoever, which alone is a little unreasonable considering the company is in the business of using credit to approve automobile leases. Then I sent a letter to the dispute department on XX/XX/XXXX formally requesting an adjustment be made to my account if there was no written attempt to contact me, and a copy of this letter was emailed to the executive office and forwarded to the dispute department, and again no reply had been sent nor an acknowledgement of receiving the email. If an automatic payment collected in the company 's system is slightly less than the amount due in the system, but it is still collected on or before the due date, shouldn't there be some other reporting status other than a late payment status, perhaps a negative balance status, illustrating that a payment was still made on-time, however the payment still resulted in a negative balance. This way lenders would not see this as an inability to make a payment and rather an accounting adjustment was needed, which in my situation, was the exact case due to the county tax increase. My ability to get funded in the future should not be affected by a county tax increase and auto-pay system that has no alerts, or sends no automatic communication when there is an issue at hand. If an alert was illustrated somewhere in my account, or written notification was sent to me within maybe a 90-day period of when the shortage began then I could have avoided this situation all together. And, I would think that a county tax increase affecting my payment status would be grounds for written notification to be sent to me via email and direct mail to have a copy for my records that the company made several attempts to contact me, and giving me the necessary time to make the adjustment before my credit is affected for years. I am in my XXXX XXXX and have never had one late payment on my credit report, and I am trying to refinance my home before this covid-19 mess alters lending requirements, and the only thing that is stopping me from getting approved is this very recent " Late-Payment '' status on my credit report. I have also been told by other consumers that this has been a problem over the last year and other companies are waiving these fees in my county, and not reporting this to the credit bureaus at all as it must be categorized as an accounting issue and not a late-payment issue. If this late-payment status remains on my credit report I will likely not get approved for my home refinance and will have trouble getting any sort of credit approval for years, and in my opinion this all could have been avoided with written notification long before my account showed a late-payment. And to add salt to the wound, my account that has since been updated to the ( {$450.00} ) higher monthly recurring payment is now showing that I am paying too much per month, as a matter of fact, Ive now been paying around {$12.00} more than I should be per month since XX/XX/XXXX as the attached statements show I only owe a minimum of ( {$440.00} ), again no communication, no message on my statement regarding this overage, which also means that the ( {$5.00} ) increase that originally caused this entire ordeal has thus been negated. So, from what I can gather, Chrysler Capital is in the business of thinking its perfectly ok to send statements with inaccurate information, as the attached copies will show, even if the inaccurate information has a negative effect on the consumer. As the attached statements illustrate, there are several months that show a Current status for the Account status as of statement date while simultaneously showing a past due balance, and providing no message whatsoever under the Account Alerts & Important Messages section. Ive been told by the executive department that these statements are my written notice of my account issues, but the information on the statements is not accurate or clear as to what is going on with my account, nor are there messages in the section specifically implemented for Alerts & Important messages on several e-statements that show a past due balance, so how is the consumer able to get a clear picture of a problem so it can be resolved before its already too late? Either the department that processes the e-statements needs to change their processes and take responsibility or consumers shouldnt be responsible for inaccurate information that is said to be written proof of a situation. Also, there should be some sort of regard for this type of situation where a consumer clearly has the ability to meet their financial obligation but a clerical error has caused a past due balance before reporting to the credit bureaus as a negative mark on a credit report lasts for years, while a accounting adjustment issue can be handled in less than 30 seconds if there is proper communication protocols in place to alert the consumer that a problem actually exists. There is absolutely no point in being on an auto-payment plan if these types of situations are still able to occur. Chrysler Capital 's lack of clear & concise communication with me as a consumer has ultimately created a negative reporting status on my personal credit report, thus still negatively impacting my credit worthiness for up to 2 years.
Company Response:
State: FL
Zip: 33071
Submitted Via: Web
Date Sent: 2020-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-15
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: My original account maturity date was on XX/XX/2020 but then it was extended twice to XX/XX/2020 I was making payments on time and now after my account reached the maturity date I was shocked by outstanding balance of more than XXXX $ which is not acceptable and does not make any sense I have been paying for my car for over 6 years and I believe that this bank was overcharging me the whole time There is very high interest about 26 % and I already paid about XXXX $ as a down payment I believe there is so much fraud about my contract and there is a lot of inaccuracies regarding my principal, interest fees and late fees that made me overpaying for the car And now after I reached the maturity date they want me to continue paying this unexplained balance
Company Response:
State: NY
Zip: 11102
Submitted Via: Web
Date Sent: 2020-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-15
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: So I purchased my car XX/XX/XXXX and the interest is so high I have barely made a dent in the principle loan amount. My car was repossessed in XXXX and I had to take a loan to get it back. And I have since and still have been struggling to make payments. Currently I am behind due to the pandemic and I believe I should qualify for the Santander settlement for relief however I was told I did not. Santander is effecting to harshly financially and I think I should never have been approved for the loan based on my credit at the time and already having a defaulted car loan.
Company Response:
State: AZ
Zip: 85016
Submitted Via: Web
Date Sent: 2020-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-15
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: Santander USA XXXX XXXX XXXX XXXX, XXXX XXXX. XXXX, TX XXXX New auto loan:XXXX XXXX XXXX VIN : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , XXXX , AZ XXXX, car is great, lender public known for various predatory lending violations in over 34 states AZ Case Attorney General vs Santander USA Inc XX/XX/2020 XXXX XXXX. Loan amount {$19000.00} Annual Percentage Rate 19.25 72 mos $ XXXX.mo {$13000.00} finance charges, XXXX XXXX stated necessary to purchase extended service contract to be approved after approval Santander stated this was not true and cancellation permitted payment would not be lowered. XXXX XXXX XXXX to XXXX XXXX XXXX XXXX XXXX XXXX CEO has associated store XXXX XXXX listed in the court filing for predatory lending violations currently, your help is appreciated.
Company Response:
State: AZ
Zip: 85051
Submitted Via: Web
Date Sent: 2020-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-14
Issue: Incorrect information on your report
Subissue: Public record information inaccurate
Consumer Complaint: The Santander Consumer USA wrote a loan for a used XXXX, and the loan was closed. The NC Attorney General filed a civil action against Santander Consumer USA for the very same reasons that included the used car loan. Both reached a settlement agreement, including the following settlement summary in attachments. The settlement was to remove all the debt and dissolve them from the credit report. The record should from Santander Consumer USA should be removed from the credit report.
Company Response:
State: SC
Zip: 29579
Submitted Via: Web
Date Sent: 2020-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-10-14
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: This all starts out with Santander Consumer USA and their Class Action Settlement for Predatory Lending with Multiple States earlier this year, XXXX. Within this settlement, it states that Santander agreed to relieve loans and help repair the credit of individuals affected by their predatory lending practices. This was for auto loans placed between XX/XX/XXXX through XX/XX/XXXX. On XX/XX/XXXX the debt was sold to XXXX XXXX XXXX. In any normal situation, this wouldn't be a problem. But because of the terms of the Predatory Lending Settlement, this debt should have never been sold or transferred to any collection agency, or debt buyer. This is in direct violation of the terms of the settlement which is to " help repair the credit of individuals affected by their predatory lending practices. '' Now, I contacted XXXX XXXX XXXX by mail to dispute the collection and included a copy of the CFPB complaint against Santander, as well as, a copy of the Multi State Class Action Settlement against Santander and explained why they should cease all collection efforts and delete my file because this collection violates the terms of the Settlement. The letter was mailed XX/XX/XXXX. I also spoke with someone from XXXX XXXX XXXX over the phone a few days after the letter was mailed and informed them of the letter as well. Santander themselves also instructed XXXX XXXX XXXX to cease all collection efforts after they received my complaint from CFPB. I received a notification on XX/XX/XXXX that XXXX XXXX XXXX has reported a collection of {$12000.00} to the credit agencies!! Now, for me to dispute this collection and Santander instructing them to cease all collection efforts and activities, then to still within a couple of weeks report this account to the credit agencies is a total violation of everything I mentioned in this complaint. To ignore my dispute and Santander 's request is outright wrong!! Not to mention, this account should have never been sold to XXXX XXXX XXXX in the first place!!
Company Response:
State: FL
Zip: 338XX
Submitted Via: Web
Date Sent: 2020-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A